Originally booked into a BASIC room and that would be a compliment. The furniture was similar to a thrift store and had one window maybe 3 feet square. The ac worked but could not adju
Un lugar increíble para alojarse
Nuestra habitación frente a la playa estaba muy limpia, con unas vistas excelentes y amplias. El personal estaba siempre dispuesto a ayudar, muy agradable y amable. El desayuno está incluido en la estancia, estuvo por encima de las expectativas. El hotel también está muy cerca del centro. Yo recomendaría este hotel a mis amigos. Cinco estrellas! Volveré seguro volver.
Nos encantó todo.
Overall a good hotel
Complimentary wi-fi. Centrally located--within walking distance to restaurants/shopping. A bus stop right outside the hotel takes you to downtown in under 10 minutes. Beach front. Friendly staff. Modern rooms. Good breakfast.
Construction is going on next door and they work well past midnight--can hear the use of heavy machinery in one of the two rooms I booked. Sheets had stains. Both rooms had a strong odor coming from the drain in the shower. The bar, restaurants, and room service only accept credit/debit as a form of payment, You can hear everything in the hallway from the room.
Great location, great value, great hotel!
The location was excellent. You can easily walk to several shopping centers nearby (or take the city bus, which stops just outside of the hotel). The staff was always courteous and helpful. The view from my room was beautiful and there was live music at the beachfront restaurant every night. I sat on my balcony and relaxed while listening to the music each night. I highly recommend NYX!
There was no hot water for the shower or sink. This led to some very chilly showers on the days I had to wake up at 4 a.m. or 5 a.m. This didn't bother me, but I was on the 6th floor and there's no elevator so be prepared to potentially get a workout.
Mold in assigned room and also replacement room
We were promptly checked in at our 6pm arrival. The room we were assigned had wet tile floors, the smell of mold and visible mold stains on the bathroom walls. We were given a different room that was bigger in a better location. Unfortunately, this room had worse mold than the first room. The climate control intake was full of dust and dirt and was well beyond needing maintenance. Staff was efficient and friendly at the included breakfast.
This hotel its truly amazing! The stuff so helpful, the room are breath taking. Had a huge suite with a huge open balcony with sea view!!! The deinks r just ok nothing special but the food was delicious
Staff is friendly enough, not overly friendly but not rude either. Lots of Europeans, which is fun. Food is decent. For the price is was worth it. LOVE dining on the beach every night by candle light.
Get the all inclusive package! If not they will nickel and dime you for everything including a glass of water. I would go back but only as an all inclusive. Alot of smokers.... And they didn't use an ashtray but not the resort's fault.
I will never stay here again...
I liked the building. It is beautiful. The beach front pool and restaurants are great with life music. It is a clean place. If you like to take photos, this place lends for great backgrounds
The worst part... the only time i used my debit card was in the lobby ATM.. When I returned from my trip, charges starting appearing from Mexico, Dubai, and other countries! My bank is great so I'm not even concerned, other then I am without a debit card for one week. By the way.. $2k in charges, yes, they went all out. Glad they will get nothing because I caught it early (not the hotel, but whoever stole my number from the ATM) I paid the hotel of course. I don't like my room cleaned while I'm there so I placed the Do Not Disturb sign. Guess! Yes, they walked in on my fiancee, and another day they walked in and did the bed. By the way, they went through out things. How do I know, If you travel much, you know where your things are. Nothing taken except my privacy and well my money from the ATM. The cleaning staff is grumpy but the behind the counter staff is a lot friendlier. The only reason I stayed is because I was going to leave the first day I got there and search for another hotel, but they game bigger room. And by bigger, I mean a regular size hotel room with only two towels and a floor mat. Wait, two towels? lol All I can do is laugh and now I know to just go for a big chain hotel like I usually do and skip the romanticism. I will make up for the romance with dinners and shows. Thank you for reading. Good Luck
Malls within resonable walking distance in both directions.
The basic room in which we stayed desperately needs a renovation. The room didn't have a working safe, as the lock was broken, and the fridge didn't cool either.
Moldy room, noisy late night bar music, lousy fron
The location is good; a short walk to the luxury shopping at La Isla Mall.
Upon checkin, we were surprised with an upcharge of $52 for an additional guest. I had booked two rooms for a total of three people for $368 for one night. The website stated that the rooms were two person occupancy. When I explained to the staff that we were only going to be there for a few hours as we had a 4:00 a.m. departure, the staff was unwilling to make any concessions. When I arrived, there was no concierge at the taxi driveway. I lugged four bags up a flight of stairs in hot sticky late afternoon weather. Upon entering the lobby, the staff ignored us and made no effort to hold open a door or assist with luggage. The room was moldy, dingy and poorly lit with fluorescent lighting. The pillows were thin and inadequate for a room at this price point; there was a top sheet, but no blanket or any sort of comforter. Just a sheet. The pool, and surprisingly, even the hot tubs, were full of young and loud children. The water in the shower never reached above a slightly warm temperature. There was no lock provided for the old-style room safe in the room. The wifi did not work in the room at all. The concrete construction of the room made it impossible to get ANY cellular service in the room. After having dinner, we returned to the room at 11:00 p.m. and there was a live band performing in the pool bar no less than 15 feet from our room. There were no visible patrons, only a band and a couple of bartenders. Upon checkout (at 4 a.m.) there was no staff to assist with luggage, so I, once again, schlepped the bags down a long staircase to the taxi staging area. A security guard was roused from sleep and kindly called a cab for us. This hotel is an example of why I no longer stay in Cancun; the towns further south are much more calm and relaxing. I am typically a very positive reviewer, but this hotel is substandard and the staff does not seem to care. Stay elsewhere if you can; NYX it off of your list of prospective hotel accommodation providers.
First room they gave us was an old room, with rusted lamp shades, cloth shower curtain with mold, hard dryer plug fused and melted to the outlet (when I confronted the front desk about this she told me "did you call maintenance?"... for what? so they can rewire the entire room??), we arrive and there was a plate of discarded food on the building steps, when I told the front desk she told me that it was room service... 20 hours later the plate was still there. After the first night thy switched us to one of the new rooms, still had an ancient mattress, and the pipes smelled like sewers when you flushed. NEVER AGAIN.
Two nights of poor sleep, stinky hotel
Hotel seems very nice at first glance. Modern lobby, two swiming pools, waterfront to the warm Caribbean, However... The hotel stinks, a mixture of mildew a specific cleaning agent and sewage. The room was too cold and it was impossible to adjust the temperature (two nights and two lobby phone calls). I know it sounds capricious but something is broken in this hotel. I suggest finding something in isla mojeres straight from airport if everything is booked and this is a last option.
Necesita un nuevo chef
La ubicación frente al mar
La comida era horrible. No vale la pena con todo incluido
Contratamos un taxi con el hotel para volver al aeropuerto, pero nunca llamaron al taxi. Que acabé cogiendo un taxi al azar y nos cobraron 800 pesos. algunas veces ellos nos daban información diferente
Mejor ubicación para el dinero
El hotel fue totalmente renovado recientemente y todas las habitaciones son nuevas. El desayuno es bueno y seguro, así como las cenas.
Me hubiera gustado un colchón un poco mejor pero aún así es un gran hotel, en una gran ubicación y a un excelente precio.
No vale la pena ...
Llegamos a nuestra habitación 1 hora antes ...
Nuestra habitación era de broma ... estaba inundada debido a que la bañera no se podía desaguar, el ventilador estaba a punto de caerse, las paredes eran finas como el papel, no tenía todo incluido salvo el precio ... para ser justos íbamos de pasar 6 días en otro complejo y sólo estuvimos ahí por 1 día, pero fue suficiente para saber que volvería a mi otro complejo ...
Gran habitación ... No cuentes con su llamada para
La habitación y la vista eran geniales. Gran espacio, una gran sala de estar y un balcón. Gran zona de playa y bar/restaurante.
Confirmamos a las 3:30 una llamada de despertador 3 veces. No conseguimos una llamada de despertador. Fue bueno establecer nuestras alarmas de teléfono.
El personal era muy amable y servicial. Habitación era espaciosa, con una cómoda cama, y vistas increíbles de la playa. Nos quedamos muy contentos con nuestra estancia aquí.
Una vez fue suficiente!
El esquema de colores era agradable! Tiene una caja fuerte en la habitación.
El ascensor no llegaba a mi habitación en el 6° piso, tuvimos que subir y bajar 75 escaleras con un montón de equipaje (horrible). El agua nos llevó unos 10 minutos para convertirse en tibia (no había agua caliente en mi habitación). Informé que al personal, no hicieron nada! La cama de matrimonio era dura. 1 toalla de cara en la habitación.
Fue bueno sólo por el precio!
Hermosa ubicación! Preciosa terraza del restaurante al lado de la playa!
Los servicios de limpieza eran extremadamente malos! La habitación olía mal y el personal no maneja el día normal de limpieza muy eficientemente.
Buena ubicación en el agua, cerca de tiendas y restaurantes.
Sin ascensor, habitación no se siente limpia. El baño estaba muy pasado de moda.
La ubicación y las vistas desde la piscina, la habitación, el restaurante. La comida del restaurante es excelente.
No hay ascensores, menú del restaurante tiene pocas opciones para estancias más largas. Me comí todo el menú en 2 días.
They treat us very badly. It was not possible to go to beach because there were works and they did not tell us. Far from everythin. The price of the room is cheap but the rest of the services, shop, etc. of the hotel is expensive. The internet access was very 5 $ ....The staff in the reception were not very nice....completely overcharged...many people were leaving the hotel...very dissapointing...
friendly staff & good breakfast..
It's no beach in the hotel... terrible..
The location of the hotel is good, just walking distance from two shopping plazas, one on either side of the hotel.
No opening to the beach is the minus point of this hotel.
I had a studio room, and it was clean and big, with a balcony facing the ocean. It was quite easy to get around, since there is a taxi and bus stop next to it. There is also a small shopping mall and a few restaurants across the street, and a bigger shopping mall a few hundred meters away. In the shopping mall across the street there is a travel agency that offer excursions (e.g. to Chichen Itza) much cheaper than the guy sitting in the hotel lobby.
They quote the price in dollars, but when you pay they convert it to pesos using a bad exchange rate, making it more expensive than you think it is. Also, the A/C was a little bit too effective. It was too cold having it turned on, so I ended up not using it. I was there during low season, so it was quiet, but I can imaging it can be quite noisy if there are lot of guests staying at the hotel, since the sound proofing was quite poor. I could hear my the people next door quite well when they were talking or watching TV. The room also could need a few more lamps, since it was quite dark in the evening, even with all the lights turned on.
Que esta muy tranquilo y uno puede relajarse y pasar unas ricas vacaciones
Los costos del internet son un poco caros
Si decides alojarte en Hotel NYX Cancun, te encontrarás en una fantástica zona de Cancún (Zona de hoteles) y estarás a menos de 2 min en coche de Plaza la Isla y a 9 de Ruinas El Rey. Tendrás servicio de tintorería, servicio de recepción 24 horas y consigna de equipaje a tu disposición. ¿Estás organizando un evento en Cancún? En este hotel tienes a tu disposición 98 metros cuadrados de espacio con una sala de reuniones. Hay un aparcamiento sin asistencia gratuito disponible.
Las políticas pueden variar según el tipo de habitación y proveedor.