The Oasis by Don Carlos Resort - Adults Only

We stayed in the oasis part which was quite nice and staff at the main reception Maria was lovely

I didn’t like that we went to the pool down at the beach on our first days with our family to be rudely spoken to by two of your staff members and how we where treated when we booked a bed very bad service not once did anyone come over to ask did we want a drink etc we where humiliated in front of everyone as we went to sit down on a couple of beds to be told to get back up that they where reserved and then when I asked is it possible to reserve a couple of beds she said this is not possible but yet she had theses beds reserved for others who where not even from the hotel I’ve never been so insulted in my life we Normally stay in the marriot next door and we heard good reviews about your hotel and staff so we decided we would give it a go least to say will not happen again. from that day on we didn’t go to the pool or use any of your facilities as our family felt intimidated and would not join us at our hotel again so we just went to there house for each day of our holiday I’m very sorry to say this and Wright a bad review but this was possibly the worst experience of a hotel we ever stayed in thanks.