Aparthotel Aquasol

Location was perfect. All the staff aside from the manager were wonderful. The manager was rude, unhelpful and unwavering when our room was two inches under water and the entire ground floor of the hotel flooded and the roof fell in. My sister and I assisted the staff on the night of the flood before realising that our room had flooded also by sweeping and directing the torrent of water through the hotels entertainment room via the bar and reception area before out on to the street. The following day we were due to leave the hotel. And had not realised that all our packed bags which were on the floor in the room ready to depart had been saturated by two inches of water. Both my sister and I asked the manager for some assistance in this. And he didn’t even offer an apology. I am fully understanding that an ‘act of nature’ cannot be the fault of the hotel. My issue was that al our bags were wet and we were travelling the next day. The manager was very rude and refused to apologise. If I had run a hotel in a similar situation I would have apologised profusely, offered assistance in drying the baggage (perhaps directions to a local laundromat), maybe offered hotel vouchers and at least a courtesy lunch from the buffet that would have cost nothing. This property should seriously think about restaffing the managers role as he was out of his depth, rude, arrogant and completely inadequate and unsatisfactory when the flood hit and the following day.

The Manager Everything was wonderful. Lovely staff, great atmosphere, terrific location, good food, nice rooms and so on.