| Lugar de recogida | Palma de Mallorca |
|---|---|
| Oficinas de alquiler | 76 |
| Oficinas en el aeropuerto | 36 |
Ventajas: Kind and helpful staff. Great car.
Ventajas: Price
Desventajas: Could not change pickup time (3 hours later).
Ventajas: Personal amable y servicial. Gran coche.
Ventajas: Precio
Desventajas: No se podía cambiar el punto de recogida (3 horas después).
Ventajas: Great car and great service
Perfeccion
Ventajas: Me ha parecido estupendo el servicio en lineas generales, el pago y la devolucion de la fianza, precios razonables y nada de abusibos y el coche era nuevo y me dieron a escojer modelo.
Desventajas: La unica pega que encuentro en el aquiler de coches es que te cobren por dejarte una silla para bebe. Es preferible comprar una que alquilarla.
Horrible customer service
Desventajas: When I ordered this car, the app immediately put the previous name that I had booked the previous car with. When I noticed I messed up, I tried calling the rental car company ACE but after 30 minutes of being on hold I gave up and figured that we could change the name when we picked up the car. When we got there they said that this would not be possible and that we either had to cancel and reorder but the price had gone up $300 or add an additional driver for $8 a day. We were so fed up and tired that we paid the $8 but where is the customer service? I attempted to fix it via travelocity but they said they could not do anything about it. The drivers were around the same age (60) and there was no real difference. This whole process was extremely frustrating and I will never be using this company ACE or Travelocity.
Ventajas: Quick and easy process.
Desventajas: Airport extra fee.
Ventajas: Un coche estupendo y un servicio estupendo
Ventajas: Proceso rápido y fácil.
Desventajas: Tasas de aeropuerto adicionales.
Ventajas: Great car and great service
Perfeccion
Ventajas: Me ha parecido estupendo el servicio en lineas generales, el pago y la devolucion de la fianza, precios razonables y nada de abusibos y el coche era nuevo y me dieron a escojer modelo.
Desventajas: La unica pega que encuentro en el aquiler de coches es que te cobren por dejarte una silla para bebe. Es preferible comprar una que alquilarla.
Ventajas: Un coche estupendo y un servicio estupendo
Ventajas: Staff was extremely helpful. The queue at the airport for pick up was efficient with the ticket system. The allowable upgrade to a convertible for a reasonable price was a HUGE bonus and I really appreciate it - you guys made my vacation. Big thank you!
Desventajas: Nothing at all. 100%
Ventajas: Process was fast and staff were very helpful
Desventajas: The car has very awkward ergonomics
Avis muy bueno
Ventajas: Easy to find. Easy to leave airport. Easy to drive. Good mileage. Easy to park in tiny places. Easy to return. I'll rent with them again in Mallorca.
Great
Ventajas: Smooth hassle free rental at great price and nice car.
Desventajas: Nothing.
Nice car Nice price
Ventajas: The rental was had at a great price, which is unusual for Avis. The wait was minimal at the rental counter, they gave me minimal hassle for not taking extra insurance and the car was nice and had little damage.
Desventajas: Nothing, it was a good experience.
Avis muy bueno
Ventajas: Es fácil de encontrar. Fácil de dejar el aeropuerto. Fácil de conducir. Buen kilometraje. Fácil de aparcar en lugares diminutos. Fácil entregar. Alquilaré con ellos de nuevo en Mallorca.
Super bien
Ventajas: Alquiler agradable sin problemas a buen precio y buen coche.
Desventajas: Nada.
Ventajas: Staff was extremely helpful. The queue at the airport for pick up was efficient with the ticket system. The allowable upgrade to a convertible for a reasonable price was a HUGE bonus and I really appreciate it - you guys made my vacation. Big thank you!
Desventajas: Nothing at all. 100%
Ventajas: Process was fast and staff were very helpful
Desventajas: The car has very awkward ergonomics
Avis muy bueno
Ventajas: Easy to find. Easy to leave airport. Easy to drive. Good mileage. Easy to park in tiny places. Easy to return. I'll rent with them again in Mallorca.
Great
Ventajas: Smooth hassle free rental at great price and nice car.
Desventajas: Nothing.
Nice car Nice price
Ventajas: The rental was had at a great price, which is unusual for Avis. The wait was minimal at the rental counter, they gave me minimal hassle for not taking extra insurance and the car was nice and had little damage.
Desventajas: Nothing, it was a good experience.
Avis muy bueno
Ventajas: Es fácil de encontrar. Fácil de dejar el aeropuerto. Fácil de conducir. Buen kilometraje. Fácil de aparcar en lugares diminutos. Fácil entregar. Alquilaré con ellos de nuevo en Mallorca.
Super bien
Ventajas: Alquiler agradable sin problemas a buen precio y buen coche.
Desventajas: Nada.
Budget not so budget minded
Ventajas: Car was a Citroën C4. Nice roomy car to drive. Good site lines. Good fuel economy.
Desventajas: I was charged many add one that I told the budget attendant I did not want, repeatedly. I had to return before car pick up and demand they take the extra charges off, which they did. Would not use Budget Mallorca again basedo on my experience.
Ventajas: La amabilidad del perdonal y la rapidez
Desventajas: Coche con rayones
Desventajas: A very confusing and pushy sale, I am currently in a back and forth for a partial refund.
Overcharged at return
Desventajas: Sept 8, 2016 - reserved car at €30.83 eur ($34.71us) per day for a 6 day rental which should have totaled €215.76 eur ($242.95us)
Sept 10, 2016 - picked up car and photographed existing scratches and other marks
Sept 17, 2016 - returned car at 10:52am and confirmed the same condition as picked up with a full tank of gas
Sept 26, 2016 - reviewed credit card charges to find I was charged €292.19 eur ($328.96us) instead of €215.76 eur ($242.95us)
Desventajas: A very confusing and pushy sale, I am currently in a back and forth for a partial refund.
Overcharged at return
Desventajas: Sept 8, 2016 - reserved car at €30.83 eur ($34.71us) per day for a 6 day rental which should have totaled €215.76 eur ($242.95us)
Sept 10, 2016 - picked up car and photographed existing scratches and other marks
Sept 17, 2016 - returned car at 10:52am and confirmed the same condition as picked up with a full tank of gas
Sept 26, 2016 - reviewed credit card charges to find I was charged €292.19 eur ($328.96us) instead of €215.76 eur ($242.95us)
Insurance
Ventajas: Cheap car, worked, no issues, Bluetooth audio on lowest priced car
Desventajas: The check-in clerk tried to sell me their insurance with "I hope you read the conditions" for more than the price of rental. I said I already have an insurance from Kayak where I booked it. She started that first of all they do not work with Allianz which is the provider and that it's not possible because Allianz could not know what car they are renting me. On the insurance conditions of Allianz, which was quarter the price they offered, there was a line that said that I should call them if the checkin clerk explains that it's not valid, I started dialling and suddenly it was possible to leave a deposit as a credit card authorization, don't get another insurance.
The car smelled of cigarettes when I got it, but it was probably cleaned and it was a residual smell.
It was quite difficult to find ace at the airport. The information said it's operated by Rhodium. Which in turn is operated at the airport by goldcar. So after getting an ace car, I had to find Goldcar which was not mentioned, but I figured.
Insurance and early drop off
Ventajas: Got tagged for 190Euro on insurance as wasn't 100% sure mine was covered by the card. Didn't need the car for the last 3 days and when I went to return it, they stated the contract was for the specific time period. In the end would have been better to use any of the other companies as was same price.
Ventajas: Easy and great price
Checkout needs improvement
Ventajas: The price was great and the staff was friendly and explained things very well.
Desventajas: Only manual cars were available, frustrating but ok, it had just been 16 years since I drove one. The biggest complaint is agreeing to the 1100 euro loss damage waiver, but nobody looks over the car upon check out to deem that you're clear and will get your deposit back. It makes me worried that someone may hit it in the airport garage or an employee wreck it 20 minutes after I drop it off and they claim it happened during my rental and take my deposit. Someone should approve the return upon drop off and deem it as being returned damage free. Also there was no Ace at the airport, Rhodium Goldcar was the Ace vendor. It took us a while to figure that out at pick up and would have been helpful if it was noted in the confirmation emails.
Desventajas: There was not proper instructions of what to bring to pick the car up. We only got a confirmation saying we only needed a valid ID / drivers license and the credit card the booking was made with. We took a taxi from the center of Palma to the airport which cost 16 euros per way. By the time we got to the airport they said we needed a passport with us (which was never specified in the booking or needed documents). We had to go back to our hotel (another 16 euros) to get the passport and go back again to airport (another 16 euros).
Additionally, we were giving apparently to them 2 options. 1 leave 1,050 euros as a deposit for a MONTH, or pay 60 something ratios for a 3 day insurance. Aparently the insurance we got through Allianz was only covering accident. Which was also not specified when booking. The total of the car rental triplicated with all "additional" fees included. We felt blind sided.
Thanks,
Laura
You have to pay additional insurance. Even if you had one.
Ventajas: There is nothing I liked about Ace/Goldcar in Palma the Mallorca. The only thing is the fiat 500, but i think i need to thank fiat for that.
Desventajas: First i couldnt take car without additional insurance, even if i had one. Then, i couldnt pay with my eur card as it was mastercard. They wanted visa. There were 4 of us, so i had to discuss additional insurance amount with my tripmates. When we agreed for that 100 eur more, there were noone to help us as this guy i was talking to went for a break. When finally he got back, i wanted to pay this 80€ for the car and insurance, he told me that there will be 80€ more beacuse of some deposit and i would get this back when we get the car back. When we gave the car back, nobody cheked the car/fuel.. I dont even know if i get deposit back, on the parking lot there was noone to help us. they told us „leave the keys” and i was asking „what about my deposit? Nobody cheked the car.” They guy said „you probably get it back within 24hours”. But its one hour left and i dont think so..... even if the car was cheap, all additional payments and we could take bigger car from other company...
Where the heck is ACE?
Ventajas: Car size...no B cars available so we were given a "C" car
Desventajas: In Mallorca, there are NO signs directing one to 'GOLDCAR', the ones who handle ACE. Have to ask where to go for ACE. Then not much at GOLDCAR that says ACE. Was not scheduled to pay for insurance. Our credit card covered that. But agent insisted that if we didn't take insurance the 1300 euros charged for a 'hold' would not be returned when car was returned, but a month later and we would have to ask the credit card company for that 1300 euros. Completely deceptive people who I would NEVER rent from again overseas.
Desventajas: it was horrible. we never found the reservation and we ended up having to pay three times as much.
Desventajas: Our reservation time upon booking through priceline defaulted to 12 pm, but our flight didn't get in until 6 pm. I had called priceline and they said not to worry about it, but when we got there, they said our rental had expired and they couldn't find us in the system. Now we had to book a brand new rental, which was of course much more expensive and included insurance we could not decline.
Desventajas: The rental did not say what rental car company. I assumed Ace was the company - but it was Goldcar. Not shown anywhere on the reservation.
Mostly good/ 2 issues not good
Ventajas: The car was nice and a good price.
The staff at "Goldcar" were professional.
Desventajas: I wasn't told that I needed to pick up my Ace car at Goldcar. Had to make an international call in Mallorca airport to help line to find out. Bought Allianz ins. on kayak and it wasn't recognized at Goldcar. Had to buy another much higher priced insurance at the counter. Then had to make 2 more international calls to find out what insurance I did purchase so I could cancel it. Not what you want to do when you are overseas.
Ventajas: Precio fácil y gran
Insurance
Ventajas: Cheap car, worked, no issues, Bluetooth audio on lowest priced car
Desventajas: The check-in clerk tried to sell me their insurance with "I hope you read the conditions" for more than the price of rental. I said I already have an insurance from Kayak where I booked it. She started that first of all they do not work with Allianz which is the provider and that it's not possible because Allianz could not know what car they are renting me. On the insurance conditions of Allianz, which was quarter the price they offered, there was a line that said that I should call them if the checkin clerk explains that it's not valid, I started dialling and suddenly it was possible to leave a deposit as a credit card authorization, don't get another insurance.
The car smelled of cigarettes when I got it, but it was probably cleaned and it was a residual smell.
It was quite difficult to find ace at the airport. The information said it's operated by Rhodium. Which in turn is operated at the airport by goldcar. So after getting an ace car, I had to find Goldcar which was not mentioned, but I figured.
Insurance and early drop off
Ventajas: Got tagged for 190Euro on insurance as wasn't 100% sure mine was covered by the card. Didn't need the car for the last 3 days and when I went to return it, they stated the contract was for the specific time period. In the end would have been better to use any of the other companies as was same price.
Checkout needs improvement
Ventajas: The price was great and the staff was friendly and explained things very well.
Desventajas: Only manual cars were available, frustrating but ok, it had just been 16 years since I drove one. The biggest complaint is agreeing to the 1100 euro loss damage waiver, but nobody looks over the car upon check out to deem that you're clear and will get your deposit back. It makes me worried that someone may hit it in the airport garage or an employee wreck it 20 minutes after I drop it off and they claim it happened during my rental and take my deposit. Someone should approve the return upon drop off and deem it as being returned damage free. Also there was no Ace at the airport, Rhodium Goldcar was the Ace vendor. It took us a while to figure that out at pick up and would have been helpful if it was noted in the confirmation emails.
Desventajas: There was not proper instructions of what to bring to pick the car up. We only got a confirmation saying we only needed a valid ID / drivers license and the credit card the booking was made with. We took a taxi from the center of Palma to the airport which cost 16 euros per way. By the time we got to the airport they said we needed a passport with us (which was never specified in the booking or needed documents). We had to go back to our hotel (another 16 euros) to get the passport and go back again to airport (another 16 euros).
Additionally, we were giving apparently to them 2 options. 1 leave 1,050 euros as a deposit for a MONTH, or pay 60 something ratios for a 3 day insurance. Aparently the insurance we got through Allianz was only covering accident. Which was also not specified when booking. The total of the car rental triplicated with all "additional" fees included. We felt blind sided.
Thanks,
Laura
You have to pay additional insurance. Even if you had one.
Ventajas: There is nothing I liked about Ace/Goldcar in Palma the Mallorca. The only thing is the fiat 500, but i think i need to thank fiat for that.
Desventajas: First i couldnt take car without additional insurance, even if i had one. Then, i couldnt pay with my eur card as it was mastercard. They wanted visa. There were 4 of us, so i had to discuss additional insurance amount with my tripmates. When we agreed for that 100 eur more, there were noone to help us as this guy i was talking to went for a break. When finally he got back, i wanted to pay this 80€ for the car and insurance, he told me that there will be 80€ more beacuse of some deposit and i would get this back when we get the car back. When we gave the car back, nobody cheked the car/fuel.. I dont even know if i get deposit back, on the parking lot there was noone to help us. they told us „leave the keys” and i was asking „what about my deposit? Nobody cheked the car.” They guy said „you probably get it back within 24hours”. But its one hour left and i dont think so..... even if the car was cheap, all additional payments and we could take bigger car from other company...
Where the heck is ACE?
Ventajas: Car size...no B cars available so we were given a "C" car
Desventajas: In Mallorca, there are NO signs directing one to 'GOLDCAR', the ones who handle ACE. Have to ask where to go for ACE. Then not much at GOLDCAR that says ACE. Was not scheduled to pay for insurance. Our credit card covered that. But agent insisted that if we didn't take insurance the 1300 euros charged for a 'hold' would not be returned when car was returned, but a month later and we would have to ask the credit card company for that 1300 euros. Completely deceptive people who I would NEVER rent from again overseas.
Desventajas: it was horrible. we never found the reservation and we ended up having to pay three times as much.
Desventajas: Our reservation time upon booking through priceline defaulted to 12 pm, but our flight didn't get in until 6 pm. I had called priceline and they said not to worry about it, but when we got there, they said our rental had expired and they couldn't find us in the system. Now we had to book a brand new rental, which was of course much more expensive and included insurance we could not decline.
Mostly good/ 2 issues not good
Ventajas: The car was nice and a good price.
The staff at "Goldcar" were professional.
Desventajas: I wasn't told that I needed to pick up my Ace car at Goldcar. Had to make an international call in Mallorca airport to help line to find out. Bought Allianz ins. on kayak and it wasn't recognized at Goldcar. Had to buy another much higher priced insurance at the counter. Then had to make 2 more international calls to find out what insurance I did purchase so I could cancel it. Not what you want to do when you are overseas.
Ventajas: The car
Desventajas: We booked by cartrawler and we had to pay extra for logistics and higher insurance. Never again!
Ventajas: El coche
Desventajas: Hicimos la reserva de cartrawler y tuvimos que pagar extra por la logística y un seguro más alto. ¡nunca más!
Ventajas: The car
Desventajas: We booked by cartrawler and we had to pay extra for logistics and higher insurance. Never again!
Ventajas: El coche
Desventajas: Hicimos la reserva de cartrawler y tuvimos que pagar extra por la logística y un seguro más alto. ¡nunca más!
Autos de alquiler más baratos encontrados en las últimas 72 horas: Record Go por $17.114 al día, Centauro por $17.149 al día y Goldcar Rental SP por $17.149 al día.
Según las valoraciones y opiniones de usuarios reales de KAYAK, las mejores agencias de alquiler de autos en Palma de Mallorca son Alamo (8,7, 6474 opiniones), Enterprise (8,5, 12810 opiniones), y Avis (7,6, 2254 opiniones).
Los autos de alquiler más baratos encontrados en las últimas 72 horas están en Record Go Palma De Mallorca Airport (a 8 km del centro de la ciudad).
Echa un vistazo a nuestros mapas de agencias de alquiler y encuentra los mejores carros de alquiler cerca de ti.
