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5,2
Booked Avis online but had to use a different supplier as Avis didn’t
Ventajas: The car was comfortable but old and dirty inside
Desventajas: Avis who we booked through did not have a car, the person in charge handed me over to another supplier in the booth next to her. The car was old, had dents and scratches all over it and the interior had stains on the seats. On return they attempted to Schaefer us for washing the car as during our rental period it had rained.
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2,0
Pesimo servicio
Desventajas: Pesimo servicio de parte de los empleados del counter y los empleados que reciben y entregan el carro, muy groseros y mediocres. El carro estaba en muy malas condiciones
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2,0
The car was not available
Desventajas: The car was not available upon arrival. And then was not available to book another with in 6 hours. The person at the kiosk could not help or do much.
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6,0
Decent customer service. Underpowered vehicle
Ventajas: Nice customer service
Desventajas: Car not as advertised. Underpowered vehicle. Poor performance vehicle.
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2,0
Ventajas: Nothing
Desventajas: They did not reserve my car and there had no cars at all to rent
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2,0
Bad service
Ventajas: Nothing
Desventajas: 1. They force me to buy their insurance , if not they will charge 2000 dollars to my credit card , although I have bougth insurance thru allianze already . 2. They make me sign a blank boucher , but i already get their insurance , its not good . 3. The car could not be used due to trafic restrictions in Bogota , it was a waste of money . 4. When i went to return the car they were expecting to returned washed , its s rental car and i have never have to do it . 5. They tried to keep the blank boucher with the excuse that they need it for administrative reason , i took it because it not theirs . Very bad experience , never going to rent a car in Bogota .
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2,0
Worst customer service
Desventajas: When I arrived to pick up the vehicle, the person In the front desk told me that couldn't help me because the reservation was cancelledby avis.
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7,2
Ventajas: Nice car, we got a free upgrade and automatic instead of the standard car we booked.
Desventajas: I guess rental cars are not as standard as it is in the US, check in took us about one hour to fill in all the necessary paperwork and answer all the questions. There was not really a drop-off location at the Airport, so we called half an hour before returning the car, but still we waited about 45 minutes on a parking spot before Avis showed up.
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8,0
Ventajas: Fast and good service
Desventajas: Actually the car had some age on it
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2,0
Ventajas: Nothings
Desventajas: They gave away our car as we were an hour late to pick it up from the airport after unavoidable delay. Absolutely unacceptable... makes both Avis and Kayak look bad. We had to figure alternatives out ourselves and ended up booking with Hertz.
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6,8
Ventajas: Kindness and service from the staff was great!
Desventajas: Tank was not 100% filled with gas, although I returned it full. Car needed maintenance.
opinión proveniente de
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3,6
Bad experience
Ventajas: We had the worst experiemce with Avis Bogota. First of all, there was information missing on your page that we didnt know until we arrive in Bogota. Things like the inssurance wasnt with them directly, so if something happen with the car we were responsible. Also, there is a thing called Pico y Placa which is a restriction for cars to circulate in the city streets at certain hours of the day for two days of the week we were there. Another thing was the deposit I had to leave with my credit card, USD 2,000. Didnt know about all that when we decided to reserve with this company. The car was fine but had somethings bad, the transmission wasnt good, one light wasnt working, and other details. But the most terrible thing we thought was the drop off of the car. Our flight leave Bogota at 4.50am so we had to be at the airport at 2.30am drop off the car and continue to check our bags. Well we call the night before to make sure there was going to be some one there to receive the car and the person who I talked to said yes... no problem... everything was ok. We got there and there was no one. We waited for 30 min. more and look for the Avis counter inside the airport and it was close. My husband paid to have international celphone so we call again and 10 min later a guy came. We were upset because no we were 40 min delay and we could had miss our flight. Not a good service. I wont recommend this company.
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7,2
Ventajas: Nice car, we got a free upgrade and automatic instead of the standard car we booked.
Desventajas: I guess rental cars are not as standard as it is in the US, check in took us about one hour to fill in all the necessary paperwork and answer all the questions. There was not really a drop-off location at the Airport, so we called half an hour before returning the car, but still we waited about 45 minutes on a parking spot before Avis showed up.
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8,0
Ventajas: Fast and good service
Desventajas: Actually the car had some age on it
opinión proveniente de
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6,8
Ventajas: Kindness and service from the staff was great!
Desventajas: Tank was not 100% filled with gas, although I returned it full. Car needed maintenance.
opinión proveniente de
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5,2
Booked Avis online but had to use a different supplier as Avis didn’t
Ventajas: The car was comfortable but old and dirty inside
Desventajas: Avis who we booked through did not have a car, the person in charge handed me over to another supplier in the booth next to her. The car was old, had dents and scratches all over it and the interior had stains on the seats. On return they attempted to Schaefer us for washing the car as during our rental period it had rained.
opinión proveniente de
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2,0
Pesimo servicio
Desventajas: Pesimo servicio de parte de los empleados del counter y los empleados que reciben y entregan el carro, muy groseros y mediocres. El carro estaba en muy malas condiciones
opinión proveniente de
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2,0
The car was not available
Desventajas: The car was not available upon arrival. And then was not available to book another with in 6 hours. The person at the kiosk could not help or do much.
opinión proveniente de
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6,0
Decent customer service. Underpowered vehicle
Ventajas: Nice customer service
Desventajas: Car not as advertised. Underpowered vehicle. Poor performance vehicle.
opinión proveniente de
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2,0
Ventajas: Nothing
Desventajas: They did not reserve my car and there had no cars at all to rent
opinión proveniente de
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2,0
Bad service
Ventajas: Nothing
Desventajas: 1. They force me to buy their insurance , if not they will charge 2000 dollars to my credit card , although I have bougth insurance thru allianze already . 2. They make me sign a blank boucher , but i already get their insurance , its not good . 3. The car could not be used due to trafic restrictions in Bogota , it was a waste of money . 4. When i went to return the car they were expecting to returned washed , its s rental car and i have never have to do it . 5. They tried to keep the blank boucher with the excuse that they need it for administrative reason , i took it because it not theirs . Very bad experience , never going to rent a car in Bogota .
opinión proveniente de
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2,0
Worst customer service
Desventajas: When I arrived to pick up the vehicle, the person In the front desk told me that couldn't help me because the reservation was cancelledby avis.
opinión proveniente de
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2,0
Ventajas: Nothings
Desventajas: They gave away our car as we were an hour late to pick it up from the airport after unavoidable delay. Absolutely unacceptable... makes both Avis and Kayak look bad. We had to figure alternatives out ourselves and ended up booking with Hertz.
opinión proveniente de
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3,6
Bad experience
Ventajas: We had the worst experiemce with Avis Bogota. First of all, there was information missing on your page that we didnt know until we arrive in Bogota. Things like the inssurance wasnt with them directly, so if something happen with the car we were responsible. Also, there is a thing called Pico y Placa which is a restriction for cars to circulate in the city streets at certain hours of the day for two days of the week we were there. Another thing was the deposit I had to leave with my credit card, USD 2,000. Didnt know about all that when we decided to reserve with this company. The car was fine but had somethings bad, the transmission wasnt good, one light wasnt working, and other details. But the most terrible thing we thought was the drop off of the car. Our flight leave Bogota at 4.50am so we had to be at the airport at 2.30am drop off the car and continue to check our bags. Well we call the night before to make sure there was going to be some one there to receive the car and the person who I talked to said yes... no problem... everything was ok. We got there and there was no one. We waited for 30 min. more and look for the Avis counter inside the airport and it was close. My husband paid to have international celphone so we call again and 10 min later a guy came. We were upset because no we were 40 min delay and we could had miss our flight. Not a good service. I wont recommend this company.
opinión proveniente de
