Opiniones recientes
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- Neutrales
- Negativas
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2,0
Desventajas: Lying to customers about cancelling reservations and car availability. Awful.
opinión proveniente de
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2,0
Didn’t even take the rental
Ventajas: Nothing
Desventajas: When attempting to pick up , I was advised that my car rental had limited mileage, despite my reservation being for unlimited. Where I needed to go was far beyond 150 miles. I cancelled my rental and ended up having to find another way to meet my travel needs.
opinión proveniente de
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8,8
Desventajas: Personnel were very helpful and friendly.
opinión proveniente de
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7,2
Ventajas: The process was quick and the car ready to go but I couldn’t find the shuttle to get to the pick up adress so I had to call a friend to come and drop me at their adress.
Desventajas: The deal wasn’t what it was said online. Online it was cheaper with the insurance and at the counter it was a different thing. I was about to cancel it when they supposedly give me a better price only to find out later i’ve been charge a lot more than agreed because they had my credit card and they charged separately my card for the insurance. The deal was $430 all included but they charged me another $100 supposedly for the insurance so that pissed me off a lot.
opinión proveniente de
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10,0
Ventajas: Great prices, good cars, good service. Very reasonable.
opinión proveniente de
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8,0
Easy pickup and drop off
Ventajas: The convenience of easy pickup and drop off. Also, mid trip we decided to upgrade vehicle and it was a smooth transition.
Desventajas: The upgraded vehicle had a terrible smell. You could clearly smell that whoever used vehicle last smoked in the car and we were not advised of same. When we told the agent they were aware of it and it was noted but they never told us.
opinión proveniente de
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10,0
One very great customer experience
Ventajas: The car (Volkswagen Jetta): at first I expected a normal car (like a Chevrolet Spark or Toyota Corolla) that wasn't going to be that great compared to this specific model. It was also brand new with only a few miles on it. It has great features in terms of playing music, cupholders, nice displays, user-friendly trunk, comfortable seats, backside camera for parking.
Desventajas: After a while I wasn't able anymore to play music without my usb-cable (through bluetooth), there was no manual inside the car for pointing out all the features.
opinión proveniente de
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2,0
Desventajas: Horrible customer svc & rude counter people.... Plus hidden scam charges ... **** For insurance ( which I had declined as option )& & Smoking in vehicle ( which was a false allegation ) Both charges will be disputed from Amex .... And I will never rent from this company and anyone in their right mind should just stay away from renting anything from them in Miami . Or anywhere probably .....
opinión proveniente de
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2,0
No customer service. Horrible experience
Desventajas: Dirty car. Fist car dents an scratches they didn’t want to make a notation on the paper work. Car didn’t even had a full tank of gas
opinión proveniente de
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2,0
They stole our money. They said they are gonna keep a 200 deposit anth
Desventajas: They stole our money. They said they are gonna keep a 200 deposit anth
opinión proveniente de
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4,0
Car not well maintained
Desventajas: Tire pressure light kept coming on. Had to put air in tires frequently. Wipe blades worn out making it difficult to see in rain. Their policy of charging flat fees for toll roads is excessive. High pressure selling efforts to buy toll road package.
opinión proveniente de
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9,2
Desventajas: I reserved a standard car and I was told I would be given another one which was supposed to be the equivalent. It turned out it was a car much smaller than what I reserved.I was told that this other car was an equivalent and I did not have any other choice but to take that. I than told the agent I did not want a smaller car, he should upgrade me if they did not have a car which was a TRUE equivalent to the one I reserved. He told me I had to pay more. I told him I would cancel my reservation and would order a bigger car for less money over the net. He said no problem but even though I ordered it right away and it showed I had the reservation, he said it takes 1/2 hour for it to get into his system. He then proceeded to serve other costumers and I had to wait 45 minutes until he was free again. Meanwhile there were other agents who were free but they all insisted I should wait for the one I started my reservation with. It was just terrible to have to wait so long but on the bright side, the agent told me how to get to my destination without having to pay tolls on the highway. I had forgotten my Sunpass at home.
opinión proveniente de
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8,8
Desventajas: Personnel were very helpful and friendly.
opinión proveniente de
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10,0
Ventajas: Great prices, good cars, good service. Very reasonable.
opinión proveniente de
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10,0
One very great customer experience
Ventajas: The car (Volkswagen Jetta): at first I expected a normal car (like a Chevrolet Spark or Toyota Corolla) that wasn't going to be that great compared to this specific model. It was also brand new with only a few miles on it. It has great features in terms of playing music, cupholders, nice displays, user-friendly trunk, comfortable seats, backside camera for parking.
Desventajas: After a while I wasn't able anymore to play music without my usb-cable (through bluetooth), there was no manual inside the car for pointing out all the features.
opinión proveniente de
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9,2
Desventajas: I reserved a standard car and I was told I would be given another one which was supposed to be the equivalent. It turned out it was a car much smaller than what I reserved.I was told that this other car was an equivalent and I did not have any other choice but to take that. I than told the agent I did not want a smaller car, he should upgrade me if they did not have a car which was a TRUE equivalent to the one I reserved. He told me I had to pay more. I told him I would cancel my reservation and would order a bigger car for less money over the net. He said no problem but even though I ordered it right away and it showed I had the reservation, he said it takes 1/2 hour for it to get into his system. He then proceeded to serve other costumers and I had to wait 45 minutes until he was free again. Meanwhile there were other agents who were free but they all insisted I should wait for the one I started my reservation with. It was just terrible to have to wait so long but on the bright side, the agent told me how to get to my destination without having to pay tolls on the highway. I had forgotten my Sunpass at home.
opinión proveniente de
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7,2
Ventajas: The process was quick and the car ready to go but I couldn’t find the shuttle to get to the pick up adress so I had to call a friend to come and drop me at their adress.
Desventajas: The deal wasn’t what it was said online. Online it was cheaper with the insurance and at the counter it was a different thing. I was about to cancel it when they supposedly give me a better price only to find out later i’ve been charge a lot more than agreed because they had my credit card and they charged separately my card for the insurance. The deal was $430 all included but they charged me another $100 supposedly for the insurance so that pissed me off a lot.
opinión proveniente de
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8,0
Easy pickup and drop off
Ventajas: The convenience of easy pickup and drop off. Also, mid trip we decided to upgrade vehicle and it was a smooth transition.
Desventajas: The upgraded vehicle had a terrible smell. You could clearly smell that whoever used vehicle last smoked in the car and we were not advised of same. When we told the agent they were aware of it and it was noted but they never told us.
opinión proveniente de
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2,0
Desventajas: Lying to customers about cancelling reservations and car availability. Awful.
opinión proveniente de
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2,0
Didn’t even take the rental
Ventajas: Nothing
Desventajas: When attempting to pick up , I was advised that my car rental had limited mileage, despite my reservation being for unlimited. Where I needed to go was far beyond 150 miles. I cancelled my rental and ended up having to find another way to meet my travel needs.
opinión proveniente de
-
2,0
Desventajas: Horrible customer svc & rude counter people.... Plus hidden scam charges ... **** For insurance ( which I had declined as option )& & Smoking in vehicle ( which was a false allegation ) Both charges will be disputed from Amex .... And I will never rent from this company and anyone in their right mind should just stay away from renting anything from them in Miami . Or anywhere probably .....
opinión proveniente de
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2,0
No customer service. Horrible experience
Desventajas: Dirty car. Fist car dents an scratches they didn’t want to make a notation on the paper work. Car didn’t even had a full tank of gas
opinión proveniente de
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2,0
They stole our money. They said they are gonna keep a 200 deposit anth
Desventajas: They stole our money. They said they are gonna keep a 200 deposit anth
opinión proveniente de
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4,0
Car not well maintained
Desventajas: Tire pressure light kept coming on. Had to put air in tires frequently. Wipe blades worn out making it difficult to see in rain. Their policy of charging flat fees for toll roads is excessive. High pressure selling efforts to buy toll road package.
opinión proveniente de
