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4,4
Ventajas: Easy drop off
Desventajas: Pick up papers took forever, Dominican Republic taxes not included in initial reservation invoice, car was all scratched and dirty, when asked to be changed they asked us for a 1.000 back up deposit
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4,4
Sub-par car and extortionate insurance policies
Ventajas: Functional SUV in a country where even the main roads can be sketchy, friendly and reasonably professional service.
Desventajas: SUV felt poorly maintained, with sloppy steering, a glitchy transmission and numerous dings and small broken parts that we didn’t discover until on the road (a broken windshield wiper for example). The worst part was that my online quoted $360 weekly rate ballooned to over $1300 when all the local BS nickel & dime fees were factored in (including mandatory insurance when I was told on arrival that my third party Allianz policy which I’d already paid for was not valid in the Dominican Republic, even though I’ve used that company everywhere from Tanzania to Thailand). It’s very hard to maintain a rental fleet on a Caribbean island with limited resources - I get that. However, I felt like I was hustled/extorted, and should’ve been informed in advance that I had to buy ‘local’ insurance in order to drive my car away. Shame on Avis.
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6,0
Pickup location does not exist
Ventajas: The Payless location in the city was shown on my reservation. When I arrived, the location was not there. Had to take a cab out to the airport. Really a hassle.
Desventajas: See above:
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5,6
The car wasn’t on its best conditions
Desventajas: It had a strange smell inside, it had a plastic piece that flew off while we where driving, the suspension had some issues
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9,6
Ventajas: Very professional, very close to the airport, easy to get the car, easy to drop it off.
Desventajas: The car had two issues. One of the tires lost a lot of air and also the battery suddenly died, had to open the hood and move the battery cables, then it worked (happened twice).
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5,6
Not like a Tahoe
Desventajas: I was given a Nissan X-trail. Not similar to a Tahoe at all.
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8,0
Desventajas: He hard sell and lying that all rental companies do to rip off people with the CWD...
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2,0
Ventajas: Nothing!
Desventajas: I ended up with no vehicle and had to cancel the reservation. This is very typical (and chronic) of the Dominican Republic; I show up late a night with my family to find that they want to squeeze us into a car that barely fits 5 people (we are 6). This is not the car I had selected and was willing to pay for (my reservation indicated that it was for a vehicle that can sit 7 people + 3 pieces of luggage). Understanding that this happens all the time, I proactively started calling AVIS in DR a week in advance to avoid surprises. I was suggested to call the date of (again) in order to confirm that we were indeed traveling that date, and to guarantee that the correct vehicle would be there for us. I called the date of the flight, assured the care was already there, and still got a compact car with the excuse that there was no availability. I ended up taking a taxi at 2 AM out of the airport with my whole family (we just don't fit in a compact car!). I was not offer a discounted rate for the crappy/inferior piece of junk they were offering us. In addition, the staff is never helpful, and become rude and belligerent when one tries to indicate that they dropped the ball and all they offer you is to cancel the reservation (obviously for one to deal with the mess of being stuck at the airport). They are so incompetent! By the way, please note 1- I am Dominican, and 2- It happens with all major multinational car rental companies (not just AVIS) in DR, 3- They do try to coerce you into accepting bogus additional services and fee, threatening you that it is mandatory in DR, and holding you and your family hostage. So goddamn frustrating to start one's vacation (repeatedly) on a bad note because, notwithstanding one's best efforts and willingness to pay, one cannot get the vehicle that one needs and reserves, and have to waste one's vacation dates dealing with these type of issues. Such an unpleasant experience (again and again!). Thank you for your time and help.
opinión proveniente de
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5,2
Ventajas: Good service as usual.
Desventajas: Tank was half full when I started, but Avis employee noted that the tank was 2/3 full and I did not pay attention to what he wrote down. When I returned the car half full I had to pay $20 extra for fuel. Given the already very high car rental price in Dominican Republic compared to Europe due to high insurance charges, this was quite annoying.
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10,0
Excellent
Ventajas: Everything
Desventajas: Nothing not to like about it
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8,0
hassle free
Ventajas: good communication in English (I had a different experience with different agency on previous trip) no argument over little dents and scratches the car received during previous rentals (different agency was trying to blame me for everything on a previous visit)
Desventajas: they didn't accept my Allianz insurence I purchased with KAYAK for this trip car was "too clean" inside which caused sometimes "oily" fingers due to an "oily" film on all plastic parts
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7,2
Desventajas: pick up paperwork very slow. drop off office had to send someone to terminal to retrieve our contract upon return.
opinión proveniente de
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9,6
Ventajas: Very professional, very close to the airport, easy to get the car, easy to drop it off.
Desventajas: The car had two issues. One of the tires lost a lot of air and also the battery suddenly died, had to open the hood and move the battery cables, then it worked (happened twice).
opinión proveniente de
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10,0
Excellent
Ventajas: Everything
Desventajas: Nothing not to like about it
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8,0
Desventajas: He hard sell and lying that all rental companies do to rip off people with the CWD...
opinión proveniente de
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8,0
hassle free
Ventajas: good communication in English (I had a different experience with different agency on previous trip) no argument over little dents and scratches the car received during previous rentals (different agency was trying to blame me for everything on a previous visit)
Desventajas: they didn't accept my Allianz insurence I purchased with KAYAK for this trip car was "too clean" inside which caused sometimes "oily" fingers due to an "oily" film on all plastic parts
opinión proveniente de
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7,2
Desventajas: pick up paperwork very slow. drop off office had to send someone to terminal to retrieve our contract upon return.
opinión proveniente de
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4,4
Ventajas: Easy drop off
Desventajas: Pick up papers took forever, Dominican Republic taxes not included in initial reservation invoice, car was all scratched and dirty, when asked to be changed they asked us for a 1.000 back up deposit
opinión proveniente de
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4,4
Sub-par car and extortionate insurance policies
Ventajas: Functional SUV in a country where even the main roads can be sketchy, friendly and reasonably professional service.
Desventajas: SUV felt poorly maintained, with sloppy steering, a glitchy transmission and numerous dings and small broken parts that we didn’t discover until on the road (a broken windshield wiper for example). The worst part was that my online quoted $360 weekly rate ballooned to over $1300 when all the local BS nickel & dime fees were factored in (including mandatory insurance when I was told on arrival that my third party Allianz policy which I’d already paid for was not valid in the Dominican Republic, even though I’ve used that company everywhere from Tanzania to Thailand). It’s very hard to maintain a rental fleet on a Caribbean island with limited resources - I get that. However, I felt like I was hustled/extorted, and should’ve been informed in advance that I had to buy ‘local’ insurance in order to drive my car away. Shame on Avis.
opinión proveniente de
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6,0
Pickup location does not exist
Ventajas: The Payless location in the city was shown on my reservation. When I arrived, the location was not there. Had to take a cab out to the airport. Really a hassle.
Desventajas: See above:
opinión proveniente de
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5,6
The car wasn’t on its best conditions
Desventajas: It had a strange smell inside, it had a plastic piece that flew off while we where driving, the suspension had some issues
opinión proveniente de
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5,6
Not like a Tahoe
Desventajas: I was given a Nissan X-trail. Not similar to a Tahoe at all.
opinión proveniente de
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2,0
Ventajas: Nothing!
Desventajas: I ended up with no vehicle and had to cancel the reservation. This is very typical (and chronic) of the Dominican Republic; I show up late a night with my family to find that they want to squeeze us into a car that barely fits 5 people (we are 6). This is not the car I had selected and was willing to pay for (my reservation indicated that it was for a vehicle that can sit 7 people + 3 pieces of luggage). Understanding that this happens all the time, I proactively started calling AVIS in DR a week in advance to avoid surprises. I was suggested to call the date of (again) in order to confirm that we were indeed traveling that date, and to guarantee that the correct vehicle would be there for us. I called the date of the flight, assured the care was already there, and still got a compact car with the excuse that there was no availability. I ended up taking a taxi at 2 AM out of the airport with my whole family (we just don't fit in a compact car!). I was not offer a discounted rate for the crappy/inferior piece of junk they were offering us. In addition, the staff is never helpful, and become rude and belligerent when one tries to indicate that they dropped the ball and all they offer you is to cancel the reservation (obviously for one to deal with the mess of being stuck at the airport). They are so incompetent! By the way, please note 1- I am Dominican, and 2- It happens with all major multinational car rental companies (not just AVIS) in DR, 3- They do try to coerce you into accepting bogus additional services and fee, threatening you that it is mandatory in DR, and holding you and your family hostage. So goddamn frustrating to start one's vacation (repeatedly) on a bad note because, notwithstanding one's best efforts and willingness to pay, one cannot get the vehicle that one needs and reserves, and have to waste one's vacation dates dealing with these type of issues. Such an unpleasant experience (again and again!). Thank you for your time and help.
opinión proveniente de
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5,2
Ventajas: Good service as usual.
Desventajas: Tank was half full when I started, but Avis employee noted that the tank was 2/3 full and I did not pay attention to what he wrote down. When I returned the car half full I had to pay $20 extra for fuel. Given the already very high car rental price in Dominican Republic compared to Europe due to high insurance charges, this was quite annoying.
opinión proveniente de
