Opiniones recientes
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- Neutrales
- Negativas
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10,0
Ventajas: Very friendly, fit me in on the day off reservation.
Desventajas: Nothing
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4,4
Ventajas: The car was severely dented but interior was clean.
Desventajas: The customer service with drop-off was absolutely atrocious. Never have I been spoken to in such a rude, condescending manner. AVIS charged me for an additional day and refused to rectify the mistake. I will not be renting from AVIS ever again.
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3,6
Disappointed
Desventajas: No shuttle service from the airport, told us to go to Costs Linda resort to pick up van but the agency wasn’t there so had to take another cab to LaCabana. Agency at LaCabana had to find us a van as they didn’t have the reservation. Not happy with this rental
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2,0
Bad experience
Ventajas: My flight arrived late and my car was given away. I was told that was the policy. The agent didn’t try to help . My family of 5 and I was stuck, scared and very disappointed.
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2,0
Car not available despite booking months in advance and following up
Desventajas: Car we requested (to accommodate 5 people) was not available despite us calling 2days before arrival to ensure availability. Very poor customer service. Heard this happens a lot as people who didn't book show up and offer extra $ for the already reserved car (car goes to a higher bidder). Very disappointing.
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6,0
Ventajas: Ultimately would up with a good car.
Desventajas: Had to return to the rental agency and switch cars to receive the car promised. Received car with 7/8 of a tank of fuel. Supposed to return with same amount? I filled it to full. Felt like it was assumed I would abuse the car based on the way the customer care group interacted with me. No special consideration offered to me for inconvenience the rental process created for me.
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2,0
Awful customer service
Ventajas: The pricing for an economy car for one week was very affordable
Desventajas: My questions were answered in a very curt and dismissive tone. When I declined to take out additional insurance on my vehicle the customer service agent asked me (loudly) " Are you SURE you know what you're doing? There's a lot of crime here lately, and if anything happens to this vehicle you will have to pay us IMMEDIATELY!" I informed her that I was covered through my credit card and my primary insurance ( verified) and her reply was "No, you're not! We will be placing a $1000 hold on your credit card!" This practice is erroneous and her delivery was extremely unprofessional.
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8,0
Good enough
Ventajas: Service was average. Nothing exceptional and no complaints.
Desventajas: No excitement and not happy to see us. Merely doing a mundane job. We prefer staff that are happy to have your business. A lot of other vendors on the island work very hard to “earn” your business.
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2,0
Surprise...no Avis...no car
Desventajas: The location confirmed by Kayak doesn’t exist anymore at the Costa Linda resort. Once I called Avis in Aruba they informed me athy the only vehicle available was a sub-compact which would do nothing for my family of five plus dive gear. Complete and utter waste of time.
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8,8
Car was a good value
Ventajas: Newer car, everything worked as expected
Desventajas: Long wait to check out, one clerk handling customer other clerk doing busy work. Waited 20 minutes, I was second customer in line. $1000 hold on credit card, not a problem but could be for some renters
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10,0
Hassle free and well organized
Ventajas: No lines. Got a very nice car with low miles and in great condition. Staff was very helpful and courteous.
Desventajas: There was not visible sign for Avis, like the other agencies. So, it was a bit hard to find them.
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2,0
Desventajas: Didn't have a car when I got there (even though I had a confirmed reservation). Had to find a car elsewhere.
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10,0
Ventajas: Very friendly, fit me in on the day off reservation.
Desventajas: Nothing
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8,8
Car was a good value
Ventajas: Newer car, everything worked as expected
Desventajas: Long wait to check out, one clerk handling customer other clerk doing busy work. Waited 20 minutes, I was second customer in line. $1000 hold on credit card, not a problem but could be for some renters
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10,0
Hassle free and well organized
Ventajas: No lines. Got a very nice car with low miles and in great condition. Staff was very helpful and courteous.
Desventajas: There was not visible sign for Avis, like the other agencies. So, it was a bit hard to find them.
opinión proveniente de
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4,4
Ventajas: The car was severely dented but interior was clean.
Desventajas: The customer service with drop-off was absolutely atrocious. Never have I been spoken to in such a rude, condescending manner. AVIS charged me for an additional day and refused to rectify the mistake. I will not be renting from AVIS ever again.
opinión proveniente de
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3,6
Disappointed
Desventajas: No shuttle service from the airport, told us to go to Costs Linda resort to pick up van but the agency wasn’t there so had to take another cab to LaCabana. Agency at LaCabana had to find us a van as they didn’t have the reservation. Not happy with this rental
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2,0
Bad experience
Ventajas: My flight arrived late and my car was given away. I was told that was the policy. The agent didn’t try to help . My family of 5 and I was stuck, scared and very disappointed.
opinión proveniente de
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2,0
Car not available despite booking months in advance and following up
Desventajas: Car we requested (to accommodate 5 people) was not available despite us calling 2days before arrival to ensure availability. Very poor customer service. Heard this happens a lot as people who didn't book show up and offer extra $ for the already reserved car (car goes to a higher bidder). Very disappointing.
opinión proveniente de
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6,0
Ventajas: Ultimately would up with a good car.
Desventajas: Had to return to the rental agency and switch cars to receive the car promised. Received car with 7/8 of a tank of fuel. Supposed to return with same amount? I filled it to full. Felt like it was assumed I would abuse the car based on the way the customer care group interacted with me. No special consideration offered to me for inconvenience the rental process created for me.
opinión proveniente de
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2,0
Awful customer service
Ventajas: The pricing for an economy car for one week was very affordable
Desventajas: My questions were answered in a very curt and dismissive tone. When I declined to take out additional insurance on my vehicle the customer service agent asked me (loudly) " Are you SURE you know what you're doing? There's a lot of crime here lately, and if anything happens to this vehicle you will have to pay us IMMEDIATELY!" I informed her that I was covered through my credit card and my primary insurance ( verified) and her reply was "No, you're not! We will be placing a $1000 hold on your credit card!" This practice is erroneous and her delivery was extremely unprofessional.
opinión proveniente de
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2,0
Surprise...no Avis...no car
Desventajas: The location confirmed by Kayak doesn’t exist anymore at the Costa Linda resort. Once I called Avis in Aruba they informed me athy the only vehicle available was a sub-compact which would do nothing for my family of five plus dive gear. Complete and utter waste of time.
opinión proveniente de
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2,0
Desventajas: Didn't have a car when I got there (even though I had a confirmed reservation). Had to find a car elsewhere.
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