Alquiler de autos en Ciudad de México

Desventajas: The car I reserved wasn't available and I had to take the only available option. Which, of course, it was more expensive.

They don't care about you.

Ventajas: It was a car.

Desventajas: They gave me the car with almost no fuel, had to wait an hour and a half just to get the car when there was only 1 other family in front of the line, and when someone crashed into me on the road they didn't pick up the phone to call the insurance that covered the car. Never renting from here again.

Nothing as described.

Desventajas: I chose this service because it said that it was at the airport, but it isn't it's at the Marriott down the street. I walked all over the airport looking for it and it seriously seem like they're the only ones NOT in the terminals. I called for someone to come pick me up, they said 10 minutes. I waited for over an hour and no one came. I ended up walking to the Marriott. They gave me a car that not only was totally scratched, had no working AC, had terrible breaks AND after waiting all that, HAD NO GAS! The guy had the balls to tell me "go straight to the gas station, it's on E but should get you the the gas station" WHAT?! I just landed in a different country, been awaiting and now have to stop and get gas?! unbelievable. I've rented cars all over the world, including mexico before and have never had these problems. pretty pathetic.

Desventajas: Horrible !... The rental didn't have the van that I reserved in the first place, the price was $200.00 more from the original price. I wouldn't reserve a rental from Kayak ever.

Hidden charges make the rental a lot more expensiv

Ventajas: The Town & Country I rented was in good shape, very clean, and worked really well. No complaints with the vehicle.

Desventajas: The company added a hidden charge that increased the price of the rental by about 40%. I chose not to purchase insurance on the rental because I have external rental car insurance. When I picked up the vehicle, the price included a charge that had not been listed on my reservation, which increased the price about 40%. When I asked the attendant to explain how they could charge me that without listing it in the reservation, he dug around for a while until he pulled up a single line, deep in the website that said "other charges may be included for insurance, etc." The attendant was snobby about it and completely unsympathetic to the fact they wanted to charge me more than 40% more. He told me I could either pay it or not rent the car (but he did say I may be charged for failing to fulfill my reservation). It was a sneaky, but unsurprising, tactic by a rental car company. I'm annoyed at them and at Kayak for not listing the price accurately.

Ventajas: Nothing, they didn't tell me about the amount before. So I couldn't get the car, and I just payed 25 us for nothing and they weren't that nice to negociate with.