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Ventajas: Excellent service!

Desventajas: Excellent service!

Desventajas: Bien en los horarios

Ventajas: Si

Desventajas: Esta muy bien todo

Ventajas: I arrived safely in Bogota.

Desventajas: Having to PAY to check in at the airport, having to PAY to carry on a bag... this is ridiculous. What seemed a bargain at first glance ended up costing me WAY more than buying a more comfortable airline with more amenities. They are the Spirit Airlines of Colombia. Avoid them.

Ventajas: Nothing

Desventajas: They lost All fligth luggage, and they didn't Say anything 4 days after and didn't give ya answer

Ventajas: El personal amable

Desventajas: La organización de los vuelos podría mejorar, los tiempos de salidas cambian sin motivo

Desventajas: Tuvimos que volver a comprar el billete porque se suponía que teníamos boletos en línea de antemano, y no lo hice porque nunca vi ninguna notificación al efecto.

Ventajas: Good price

Desventajas: Flight did not leave on time although my email said it did. There was no entertainment. My bag was marked fragile and I had many things broken when I looked in it after the flight.

Ventajas: Si

Desventajas: Esta muy bien todo

Ventajas: ¡excelente servicio!

Desventajas: ¡excelente servicio!

Ventajas: I arrived safely in Bogota.

Desventajas: Having to PAY to check in at the airport, having to PAY to carry on a bag... this is ridiculous. What seemed a bargain at first glance ended up costing me WAY more than buying a more comfortable airline with more amenities. They are the Spirit Airlines of Colombia. Avoid them.

Ventajas: Excellent service!

Desventajas: Excellent service!

Ventajas: Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience.

Desventajas: The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments

Ventajas: Good crew

Desventajas: Some free snacks could have helped

Ventajas: Friendly staff and smooth boarding process.

Desventajas: British Airways charge you for water. However the flight attendant did her best and brought me a glass of water. It is the first time that water is not courtesy form an airline.

Ventajas: Great service.

Desventajas: Interesting business class configuration. Felt cramped compared to normal business class configuration of 4 across,

Desventajas: even though I was in Delta One -- the seats in the reclined position were kind of narrow, arm rests in the way made it difficult to turn over, IF I were trying to sleep. but i loved being in first class -- the only way to go on a long flight :)

Ventajas: Crew was amazing

Desventajas: Food could have been better, seat was uncomfortable.

Desventajas: The cabin temperature was very hot

Desventajas: Being given seats at the gate. I like to choose my seat.

Desventajas: Flight time was changed prior to the trip to be about 5 hours later than when I booked. Lost a whole evening of my vacation and arrived at 1 a.m.

Ventajas: Bien

Desventajas: Bien

Ventajas: Todo estaba bien!

Desventajas: No, todo bien.

Ventajas: Everything was okay!

Desventajas: Not, everything good.

Desventajas: Bien en los horarios

Ventajas: I arrived safely in Bogota.

Desventajas: Having to PAY to check in at the airport, having to PAY to carry on a bag... this is ridiculous. What seemed a bargain at first glance ended up costing me WAY more than buying a more comfortable airline with more amenities. They are the Spirit Airlines of Colombia. Avoid them.

Ventajas: Si

Desventajas: Esta muy bien todo

Ventajas: Excellent service!

Desventajas: Excellent service!

Ventajas: Espacio en el avión

Desventajas: Demoras, cambios constantes de puerta de espera en Mexico

Ventajas: Crew was very nice and helpful.

Desventajas: Boarding was confusing. The gate changed twice and the second update was not reflected on the departures board. I had to run through the airport to find the new gate and the sign for the gate said the wrong flight so I didn't realize I had found the right gate and had to ask other passengers. Then we were bused to the plane on the tarmac. The flight took off at least an hour after scheduled

Desventajas: I truly hope to never take this airline again! Every flight was late, they love to lie about everything, and just all around poor experience! But I will say, most leg room I’ve had in a long time. But still not worth the 10+ hours of stress on either end of a vacation!!!

Ventajas: absolutely nothing. the plane was uncomfortable and very hot. the staff was not helpful. it took hours to check in at the airport because nobody was helping customers. on a layover we were not allowed to print our tickets for the second leg of our trip and subsequently missed our layover because the staff wouldnt help us. then we had to pay $400 to get on another flight home

Desventajas: literally everything

Desventajas: The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there.

Ventajas: The flight attendant was awesome. She was extremely friendly and very welcoming.

Desventajas: Because if the delay from LAX, I missed my connecting flight to Okinawa. The ladies were able to help me get on a flight that left a 3 hours later. It would’ve been nice if AA had let the connecting flight people know this could happen.

Desventajas: Canceled flight due to hurricane Irma and couldn't book me on a flight until 5 days later, had to buy an overpriced ticket on a different airline and still waiting for refund.

Ventajas: Eh

Desventajas: No delay. Seats were horribly uncomfortable.

Ventajas: I love everything!!!!!

Desventajas: Nothing everything is great !!!!!

Ventajas: The time we take to aboard

Desventajas: The space between seats

Ventajas: Buena aerolínea

Desventajas: Tiempo de despegue

Ventajas: nothing

Desventajas: smell, old chairs, lights on the entire time

Desventajas: Un miembro de la tripulación fue grosero, las bolsas tardaron una eternidad en salir. Los asientos son los más incómodos, no se recostan

Desventajas: All flights are listed as gate B at MEX until they're assigned a gate. But that doesn't sometimes happen until 20 mins before the flight takes off. Or in my case, never. So check in with information 25-30 mins before departure so they can tell you the gate. Mine was never posted, and the signage at the gate was listed a different city. So be sure to ask over & over again!

Desventajas: Pagamos por los billetes sólo para averiguar en el check-in que tendríamos que pagar otros $165 USD por tarjetas de embarque impresas y dos bolsas de mano. Entiendo a las compañías aéreas del presupuesto, pero ese precio para dos papeles y dos carritos es absurdo.

Desventajas: Son muy indecentes y pagan demasiado el costo oculto. Nunca utilice esta compañía. ¡¡Nunca!! ...

Ventajas: ¡excelente servicio!

Desventajas: ¡excelente servicio!

Ventajas: I arrived safely in Bogota.

Desventajas: Having to PAY to check in at the airport, having to PAY to carry on a bag... this is ridiculous. What seemed a bargain at first glance ended up costing me WAY more than buying a more comfortable airline with more amenities. They are the Spirit Airlines of Colombia. Avoid them.

Desventajas: Bien en los horarios

Ventajas: Si

Desventajas: Esta muy bien todo

Ventajas: El avión era espacioso

Desventajas: Los vuelos se retrasan mucho Y hacen que uno pierda conexiones o el equipaje no llegue a tiempo El personal debería ser más calificado

Desventajas: They lost my two luggage and know one can assist not even customer service. Online services are very poor. Need to improve

Desventajas: The boarding process was terrible. The fight was never announced on the Airport monitors. At the Last moment we had to ask at the info desk about the flights. The fight was delayed for 2 jours.

Ventajas: absolutely nothing. the plane was uncomfortable and very hot. the staff was not helpful. it took hours to check in at the airport because nobody was helping customers. on a layover we were not allowed to print our tickets for the second leg of our trip and subsequently missed our layover because the staff wouldnt help us. then we had to pay $400 to get on another flight home

Desventajas: literally everything

Ventajas: Getting off the plane

Desventajas: Their staff was extremely rude in Guadalajara. They threatened to not let us on the plane just for wanting to take some shoes out of our bag prior to checking the bag in. The front desk person got upset out of nowhere just because he briefly had to wait for us to remove the shoes from the bag. He then purposely issued us tickets for three that were all spread away from each other when we were originally suppose to sit together. The flight was delayed for 4 and a half hours. Every 30 mins they would add another 30 mins to the delay. Made it nearly impossible to know when we were going to board. The flight attendant on the plane wouldn't allow me to get up to use the restroom until everyone was on board. I have bladder issues, so that was not ok. The flight attendants were rude as well. No one seemed to enjoy their job on that flight. The overall quality of the plane was pretty bad. They advertise having the newest planes, but that was by far the oldest and most run down plane that I've been on. No leg room at all, and the seats do not recline at all. Made it a very tight squeeze. Never flying with VIVA AEROBÚS ever again.

Desventajas: ¡la peor aerolínea! Tenía que pagar para imprimir la tarjeta de embarque y para llevar el equipaje, aunque esto parecía aplicarse sólo a los gringos. Nunca vuele Viva Air.

Desventajas: An airline that charges if you go over 10kg as overweight luggage on carry on (about 30%-35% upcharge to the airline ticket). They have a security personnel actually verifying weights to charge the additional fee. An airline that doesn't allow you to board with coffee. I've been traveling quite heavily for the past 11 years, and it's the first airline that has this policy for a 1hr flight. Ridiculous.

Desventajas: Long flight delay. Slow boarding. Uncomfortable seats.

Ventajas: Si

Desventajas: Esta muy bien todo

Ventajas: I arrived safely in Bogota.

Desventajas: Having to PAY to check in at the airport, having to PAY to carry on a bag... this is ridiculous. What seemed a bargain at first glance ended up costing me WAY more than buying a more comfortable airline with more amenities. They are the Spirit Airlines of Colombia. Avoid them.

Ventajas: ¡excelente servicio!

Desventajas: ¡excelente servicio!

Ventajas: Excellent service!

Desventajas: Excellent service!