Encuentra vuelos baratos a Miami (MIA)

customer service in Bogota

needs to download the app to watch movies if you do not have a I pad or smart phone????

Service

It was delay. 2 hours.

no customer serve no help

The plane 787- 8 is new and realy comfortable

Too much bread at dinner The flight was delayed more than 15 minutes

A little bit delayed.

New plain which was very clean. Easy boarding.

The staff was not very friendly. They assumed I spoke Spanish and when I asked for clarification they gave a snobby attitude. The plane temperature was way too hot to the point that I was sweating. Also, the food and drinks were terrible. Doubt I will be wanting to book a flight with this airline after this experience.

Lots of leg room, free cocktails, friendly/efficient staff, take off/landing camera was awesome

The seats are so uncomfortable

service and time

all good

Fast check in at airport and very fast and orderly boarding

Just sodas, juice and water

Punctuality

0

Nothing

Everything

I lost the flight because I arrived to the airport 1/12 hours before taking off......

Gate agent inATL helped an elderly man get on board early at my suggestion.Proud of our female pilot from ATL-PHF

I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time. I was able to use my tablet for flight tracker but could only see the map and not the stats

Todo

Food and entertainment were non-existent since the flights were so short and on smaller jets.....so I guess 1star isn't really fair, but there was no option for N/A Flight attendants were friendly. VPS-ATL lead attendant was very sweet to a passenger in front of us who was on her first flight alone with her child to go to her fathers funeral in the Philippines. She also thanked a soldier for her service. Love these little touches.

I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time.

Everything! Flight-Flight Attendants-Peanuts-Coffee-Pilot

I’d love to have a free fruit or veggie snack. Just a small bag

They serve some food

Charge for bags Left late

No enough room. No snacks.

We had an accident with a bird caught in the motor and no one told us anything for long time. It was really scary.

No pude abordar el vuelo, nunca pusieron en pantalla la puerta de embarque, cuando pregunte me dieron el número fui allá y me revisaron el pase de abordar y pasaporte pero no me dieron instrucción de abordar y cómo en la pantalla decía on time no pregunte porque no me habían dado acceso a abordar, pensé que el vuelo estaba demorado, tal parecía que el vuelo estaba sobrevenido, cuando volví a preguntar me dijeron que el vuelo estaba cerrado.

Not much. The pilot was communicative.

The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.

The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located.

Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself

Puntualidad y amabilidad del personal

Los viajeros en su mayoría no están consientes que es una aerolínea de bajo costó y no aceptan las políticas y procedimientos en este tipo de aerolíneas.

They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours.

The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located.

They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English.

Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.

Worst airline ever! Had to pay to print boarding pass and for carry on baggage, although this seemed to be applied only to gringos. Don't ever fly Viva Air.

service

Nothing

Everything

It was good just some turbulence

Turbulence

Everything. No complaints.

In cabin was not very cool

An airline that charges if you go over 10kg as overweight luggage on carry on (about 30%-35% upcharge to the airline ticket). They have a security personnel actually verifying weights to charge the additional fee. An airline that doesn't allow you to board with coffee. I've been traveling quite heavily for the past 11 years, and it's the first airline that has this policy for a 1hr flight. Ridiculous.

Nothing

They lost All fligth luggage, and they didn't Say anything 4 days after and didn't give ya answer

Nothing. There’s no food offered since it’s a 1 hr and 15 minute flight you have to buy it. Twice our flight was delayed even after we purchased the departure time to be 6:05am to arrive in Cusco before the 8:25am train leaves.

The one thing that really was terrible about this airline is that not only was our departure late but we were suppose to leave Cusco at 8:05 am and our flight was delayed 7 hrs with 2 small children and they didn’t even offer you water as a Curtisy of being late. This airline or any Peruvian airline is garbage, please splurge on a decent airline that will at least give their passengers water. I really would like my money back but they wouldn’t even give me anything because it’s not ‘there fault’.

The breakfast was good, warm, fruits were fresh.

Did not receive any service

Smooth flight. Pleasant crew. Good entertainment

Food very basic. Small aircraft (737).

Excellent service Nothing

The food was good but the utensils were too small. The tv was too small and far away from me .

I enjoy my trip very much!

I saed i did enyoy my trip!

All was really easy and good! Me and my Family really enjoyed the flight.

I liked the trip time that was exactly on time and the excellent attention of the crew. I felt me so very happy.

Delay due to equipment failure, were not able to estimate delay

comfortable seating, lots of movie choices. food and drink selections were nice.Galley snack choices were underwhelming

Staff was fair, but nothing compared to the service on JAL from CA to Tokyo. Very loud throughout the flight pushing the drink cart through the 8 Business Class rows instead of just delivering drinks to the 32 people in the section. Once the initial food & beverage service was complete, the service practically disappeared unless i sought them out in the galley.

Asked for ginger ale, was not given one

Beverages and biscotti Variety of entertainment Great Crew!!!!!

Only bevarages and biscotti Free entertainment isnt free..$10 wifi charge AND requires personal viewing device Ridiculously small toilets....and only two for large main cabin

Cumplió itinerario, orden en abordaje, personal atento y calificado, revista abordo, pasajeros educados. Con precios compiten como buena opción sin descuidar estos atributos, además del mantenimiento adecuado de los aviones.

No tienen pasabordo electrónico, no hay pantallas de entretenimiento o sistema wifi, la comodidad de las sillas está bien para vuelos cortos pero no para vuelos de 1+ horas.

no delay in departure and on-time arrival

Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it.

The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located.

Siendo una compañia colombiana, por lo menos regalen el cafe y no instantaneo. Que pena