Encuentra vuelos baratos a San Andrés (ADZ)

Los asientos comodos para tantas horas de vuelo, y la comida estuvo bien.

Todo muy bien en este viaje

Nada

La atención por parte de la tripulación y de la señorita que nos atendió en el counter.

No tengo ninguna

almost 6 hr delay...

Lost baggage

Good flight, fast, comfortable.

Service is awesome, plus the amenities are great; food, drinks, TV.

On time and excellent service. Best flying experience!!!!

On time and excellent service. Best flying experience!!!!

Flight was on time and everything was smooth

Plane was a bit too small coming from tampa to panama

Great comfortable flight. Decent sized seat.

Nothing

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Some food

Great comfortable flight. Decent sized seat.

Nothing

The captain seemed like a very considerate and professional woman! Props to her for giving us more info than captains usually do

On time and excellent service. Best flying experience!!!!

Lost baggage

i arrived

extra fees

Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.

That I got to my destination.

The wait time of eight hours. Also that they charged me to print my ticket, and I was charged for a very small carry-on item.

The only airline that charged me for a damn backpack

Good flight, fast, comfortable.

View

Some food

Single best value for flying in years... very attentive crew. Wine was complimentary. I enjoyed shopping in the Tocumen airport.

Checking process in Miami was slow

Great comfortable flight. Decent sized seat.

Nothing

The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located.

Not much. The pilot was communicative.

The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.

Puntualidad y amabilidad del personal

Los viajeros en su mayoría no están consientes que es una aerolínea de bajo costó y no aceptan las políticas y procedimientos en este tipo de aerolíneas.

Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself

Los vuelos salieron cumplidamente

Que tenia el vuelo directo y me los cambiaron con escala

almost 6 hr delay...

Los asientos comodos para tantas horas de vuelo, y la comida estuvo bien.

Todo muy bien en este viaje

Nada

El snack y la poca variabilidad del entrenamiento de abordó si eres viajero frecuente vez lo mismo por meses.

Retraso del vuelo cambios consecutivos de puerta

On time and pleasant experience on flight and de planeall

All Food

Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later.

Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal

Nothing

Copa Airlines. Flight delayed an hour due to weather.(understand) We sat on the tarmac for 20 minutes when we got there. We ran to the gate. The guy scanned our boarding pass but didn’t let us board plane. We waited 6 hours to get a new flight booked. They had no line, no organization, they didn’t communicate what was going on, just left us sitting there in limbo. They never apologized for anything. They put us up in a hotel at midnight just to leave to catch our rebooked flight at 7:00AM. We didn’t have a chance to eat because we were stuck in line not knowing anything. When we asked questions they pretended like they didn’t hear us. By the time we got to the hotel we barely had enough time to sleep so we didn’t bother with the free dinner. They absolutely ruined our vacation. I’ve been using Kayak for years. Never again. This is beyond bad customer service; this is a total lack of empathy.

On time and excellent service. Best flying experience!!!!

The captain seemed like a very considerate and professional woman! Props to her for giving us more info than captains usually do

Flight was on time and everything was smooth

Plane was a bit too small coming from tampa to panama

Not much. The pilot was communicative.

The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.

Cumplió itinerario, orden en abordaje, personal atento y calificado, revista abordo, pasajeros educados. Con precios compiten como buena opción sin descuidar estos atributos, además del mantenimiento adecuado de los aviones.

No tienen pasabordo electrónico, no hay pantallas de entretenimiento o sistema wifi, la comodidad de las sillas está bien para vuelos cortos pero no para vuelos de 1+ horas.

Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself

Puntualidad y amabilidad del personal

Los viajeros en su mayoría no están consientes que es una aerolínea de bajo costó y no aceptan las políticas y procedimientos en este tipo de aerolíneas.

Los vuelos salieron cumplidamente

Que tenia el vuelo directo y me los cambiaron con escala

departure was on time, crew was very good, flight was smooth

food was about what you'd expect from any airline these days; we did get wine though! Six across seating in an Airbus 319 makes for limited space (but again, that's all the airlines for planes of this size).

Demora de casi 3 horas

Todo salió bien, las conexiones muy puntuales

Nada

El mismo problema con el entretenimiento a bordo y el estado de los aviones están muy deteriorados decorativamente hablando.

It was on time

The boarding was too crowd

El snack y la poca variabilidad del entrenamiento de abordó si eres viajero frecuente vez lo mismo por meses.

Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam.