Encuentra vuelos baratos a Cartagena de Indias Aeropuerto Internacional Rafael Núñez (CTG)

Service is awesome, plus the amenities are great; food, drinks, TV.

Lost baggage

There is not entertaiment. The food could be better

Crew dedication

Cramped seating 5E

Timeness

Service is awesome, plus the amenities are great; food, drinks, TV.

Lost baggage

View

Some food

The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located.

Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.

They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours.

i arrived

extra fees

Flight was oversold. LAN rep in Bogota, Brian, was great. got us on the Avianca flight which was leaving a few minutes later, and got us a lunch voucher to boot!

El sistema de registro fue rápido, el abordaje también, el avión estaba en buenas condiciones de aseo y comodidad, la tripulación fue muy amable, el vuelo salio a tiempo.

Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later.

Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal

On time and pleasant experience on flight and de planeall

All Food

Atención, agilidad, amabilidad, disposición

The flight was delayed three hours without explanation. No weather problems, etc. old plane with ashtrays. Baggage took a very long time to arrive. Even though we were on the plane for a long time waiting to deplane.

El abordaje estuvo bien

Solo dieron un jugo :( Las series que están dispuestas para entretenimiento son muy limitadas

Excellent entertainment system. Many new and interesting movies to choose from. Beautiful new and clean plane.

Waited more than 1.5 hours on the tarmac before taking off. Boarding was also chaotic—we were assigned groups, but no one actually uses them.

Timeness

View

Some food

Nothing

Copa Airlines. Flight delayed an hour due to weather.(understand) We sat on the tarmac for 20 minutes when we got there. We ran to the gate. The guy scanned our boarding pass but didn’t let us board plane. We waited 6 hours to get a new flight booked. They had no line, no organization, they didn’t communicate what was going on, just left us sitting there in limbo. They never apologized for anything. They put us up in a hotel at midnight just to leave to catch our rebooked flight at 7:00AM. We didn’t have a chance to eat because we were stuck in line not knowing anything. When we asked questions they pretended like they didn’t hear us. By the time we got to the hotel we barely had enough time to sleep so we didn’t bother with the free dinner. They absolutely ruined our vacation. I’ve been using Kayak for years. Never again. This is beyond bad customer service; this is a total lack of empathy.

There is not entertaiment. The food could be better

Cumplió itinerario, orden en abordaje, personal atento y calificado, revista abordo, pasajeros educados. Con precios compiten como buena opción sin descuidar estos atributos, además del mantenimiento adecuado de los aviones.

No tienen pasabordo electrónico, no hay pantallas de entretenimiento o sistema wifi, la comodidad de las sillas está bien para vuelos cortos pero no para vuelos de 1+ horas.

They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours.

Puntualidad

Asientos incómodos,angostos,además muy pocos kg de equipaje para poder cobrar más sin justificación real

Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.

On time and pleasant experience on flight and de planeall

All Food

Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam.

Puntualidad

Las ventanas estaban sucias, no dan bebidas a bordo.

Flight on time

Vuelo a tiempo

Excellent entertainment system. Many new and interesting movies to choose from. Beautiful new and clean plane.

Waited more than 1.5 hours on the tarmac before taking off. Boarding was also chaotic—we were assigned groups, but no one actually uses them.

El vuelo salió a tiempo

La puntualidad y la comodidad de las sillas

La prisa de las azafatas

There is not entertaiment. The food could be better

Great comfortable flight. Decent sized seat.

Nothing

The captain seemed like a very considerate and professional woman! Props to her for giving us more info than captains usually do

Nothing

Copa Airlines. Flight delayed an hour due to weather.(understand) We sat on the tarmac for 20 minutes when we got there. We ran to the gate. The guy scanned our boarding pass but didn’t let us board plane. We waited 6 hours to get a new flight booked. They had no line, no organization, they didn’t communicate what was going on, just left us sitting there in limbo. They never apologized for anything. They put us up in a hotel at midnight just to leave to catch our rebooked flight at 7:00AM. We didn’t have a chance to eat because we were stuck in line not knowing anything. When we asked questions they pretended like they didn’t hear us. By the time we got to the hotel we barely had enough time to sleep so we didn’t bother with the free dinner. They absolutely ruined our vacation. I’ve been using Kayak for years. Never again. This is beyond bad customer service; this is a total lack of empathy.

Not much. The pilot was communicative.

The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.

Puntualidad y amabilidad del personal

Los viajeros en su mayoría no están consientes que es una aerolínea de bajo costó y no aceptan las políticas y procedimientos en este tipo de aerolíneas.

no delay in departure and on-time arrival

Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it.

Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.

On time and pleasant experience on flight and de planeall

All Food

Entertainment and extra seats everywhere

Flight was oversold. LAN rep in Bogota, Brian, was great. got us on the Avianca flight which was leaving a few minutes later, and got us a lunch voucher to boot!

Puntualidad

Las ventanas estaban sucias, no dan bebidas a bordo.

Food.amd.servive

No one knows what going in the airport from Avianca and flight were delayed or cancell with no explanation several times

La puntualidad y la comodidad de las sillas

La prisa de las azafatas

Brand new A321neo. Attentive flight attendants.

The flight was delayed three hours without explanation. No weather problems, etc. old plane with ashtrays. Baggage took a very long time to arrive. Even though we were on the plane for a long time waiting to deplane.

Service is awesome, plus the amenities are great; food, drinks, TV.

Good flight, fast, comfortable.

There is not entertaiment. The food could be better

Crew dedication

Cramped seating 5E