Encuentra vuelos baratos de Santiago de Cali a Miami (CLO - MIA)

Ventajas: Landing

Desventajas: flight was 4 hours late. told i had to check carry on because when measuring it, all but the wheels did not fit. have never had to check this bag with any other airline. travel every month to and from pv to la.

Ventajas: I like that they offer drinks and a vegetarian snack

Desventajas: My seat was broken and didn’t recline

Desventajas: I booked a flight to Mexico City and was flown to Toluca. I am not happy

Desventajas: T

Ventajas: The seats isn’t comfortable.

Desventajas: Sent e mail or text all people that flight ✈️ will be later and order all people to be seat outside waiting for enter at flight ✈️.

Ventajas: La comunicación

Ventajas: Honestly nothing.

Desventajas: Poor boarding process with no water or bathroom available after security at gate. Flight attendants were lazy. Did not provide drinks until 2 hours into the flight or good service. Additionally, did not tell kids playing on iPads with volume full blast to use headphones during take off and landing.

Desventajas: It the plan landed on time we would have made the connecting light and the pilot has very poor English, so it was hard to understand important information once we landed.

Desventajas: old people assistances not enough chairs even so guide people to the plain

Ventajas: Chech in crew poor attitude

Desventajas: Better attitude

Ventajas: The services and the comfort

Desventajas: Everything its good

Desventajas: Entertainment system stopped working 1/3 of the way into the 4 hr flight. Gate personnel at LAX were not ready for our arrival and it took an exceedingly long time to deplane. Initial beverage service was slow - didn't begin until 30-40 minutes after take off

Ventajas: Super comfortable

Desventajas: Excellent

Desventajas: We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding

Desventajas: Nothing. Awesome Customer Service

Desventajas: Muy buen servicio

Ventajas: Confortable seats

Desventajas: Food

Desventajas: We had to spend a date in Caracas because they over book the flight.

Desventajas: The problem was some other travelers. A family traveling with 2 one of them a toddler. The family arbitrarily changed there own seats which created problems when the rightful passengers arrived. The toddler was unusually fussy and cried a lot. Not COPA's fault but bothersome non the less.

Desventajas: Better meals , conform in the seat and low the prices

Ventajas: Se demoró 4 horas

Desventajas: They pushed the first leg of my flight forward 15 hours, but only told me 5 hours before my flight, and they didn't even change the second leg. Was on the phone for an hour trying to get a new flight, and there were very few options. Very stressful.

Desventajas: I was worried about traveling with a fractured humerus to Guadalajara. The crew took an extra step to make sure I was comfortable and moved me to the first row without asking to be moved. That was a huge relief knowing that if I had to use the restroom I didn’t have to wake up anyone.

Ventajas: Todo ha sido una experiencia increíble. Gracias.

Ventajas: La tripulación es buena, el entretenimiento E

Desventajas: La comida

Ventajas: all except the food

Desventajas: the food

Ventajas: el orden y la amabilidad de las aeromozas

Desventajas: Los asientos ya que estaba muy incomodo

Ventajas: La tripulación era genial ! muy atenta. Los asientos super incómodos

Desventajas: que el embarque sea ordenado, por filas. que no te cobren US$ 7 por cambio de asiento. que tu pasaje permita equipaje de 23 kilos, como antes que den atenciones abordo : amenities, snacks, licores. que haya pantalla para ver películas. que la cena sea caliente como para un vuelo de + de 5 horas

Ventajas: Spacious seats

Desventajas: The company justfly booked our ticket on the wrong date, so when we showed up to fly out we not only had to battle their customer service, but also buy more plane tickets out of pocket. Terrible experience

Ventajas: Really spacious seats.

Ventajas: Estaba todo limpio. El personal amable. Excepto la sra.guardia de la puerta de cristal. No nos dio información y se mostró amargada

Desventajas: Den mas botana y vendan comida. Teniamos un hambre terrible. Faltó dar jugo

Ventajas: The pilot was good.

Desventajas: The plane was late, baggage took forever.

Ventajas: Nice Crew. Good movies and music.

Desventajas: Crappy seats. Food is bad and the bread was horrible.

Ventajas: The crew was very professional and accommodating

Desventajas: TVs on plane were not working...food was cold.

Ventajas: Puntualidad

Desventajas: Mal manejo en el equipaje fue dañada la maleta

Ventajas: The seats were comfortable and the service was prompt. The attendants were cordial

Desventajas: The attendants did not know if the meals they were serving had dairy products or not

Ventajas: Pricing is very reasonable.

Desventajas: Tuve que comprar otro boleto porque no aparecía mi reserva

Ventajas: The flight was comfortable and routine - no problems

Desventajas: Really didn’t have any concerns.

Ventajas: THE WORST EXPERIENCE OF MY ENTIRE LIFE. Immigration stalled for over 3 hours and we missed our connection flight to Seattle. With no hotel accommodations nor food accommodation we are forced to sleep here in the airport and payed over $900 to catch a new flight in the morning. Worst airlines ever!

Ventajas: Seats were acceptable. Crew was competent and prompt.

Desventajas: Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled.

Ventajas: The crew was nice enough

Desventajas: Departure time. Vessel was really old. Uncomfortable seats

Ventajas: short flight, on time

Desventajas: Boarding was too long, longer than flight

Ventajas: On time.

Desventajas: No transfer ability between domestic connections, even on same airline.

Ventajas: Nothing

Desventajas: Everything

Ventajas: Great crew and good pilot.

Desventajas: No onboard entertainment and no meal selections.

Ventajas: Amazing crew. Comfortable seats and I liked the 2 seats across instead of 3.

Desventajas: Everybody boarded at the same time, it wasn’t by zones. Some sort of entertainment would’ve been nice.

Ventajas: the seats do not recline and are uncomfortable

Desventajas: the seats do not recline and are uncomfortable

Ventajas: Toda la tripulación muy atenta y profesionales

Desventajas: La presentación de la comida en esas bandejas tan endebles de plástico q casi caen encima de las otras personas

Desventajas: Avianca customer service and reliability is terrible. I fly a lot and the lack of care for customers is incredible. Lot of dressing up employees but clearly the company is not doing well. Everyone at the airport with complaints for complex rebooking.

Ventajas: I like the the crew they were very nice and polite

Ventajas: Free movies

Desventajas: The landing was horrifying. After being on many commercial flights over the years I have never felt this way about a flight experience. The pilot seemed very inexperienced nor skilled at landing. The plane first took a plunge leaving everyone grabbing their seats in fear. The plane was going way too fast as we then continued descending while the plane tilted to the side and then the nose of the plane tipped downwards. To best describe the situation, the plane was completely out of control. Everyone around me was frightened and talking about the awful experience. Flight attendants nor the pilot made any mention of what happened nor did they make an announcement to make passengers aware that there may be some difficulty landing. Therefore passengers were left to wonder what really happened but it seemed as if this was the first time the pilot had flown a plane. After the landing I was sick for the rest of the day with nausea. I would like a refund and will report this matter to the FAA for answers and I believe they should investigate what happened on this flight for safety matters. I did not feel safe at all, and I have never had an experience like this. I'm afraid to ever fly AVIANCA again.