Encuentra vuelos baratos de Santiago de Cali Aeropuerto Internacional Alfonso Bonilla Aragón a Miami (CLO - MIA)

Ventajas: The economy seats were very comfy, like the + ones on US airlines.

Desventajas: The always on TV with ads was annoying. Coffee could have been better but wasn't terrible. Boarding was a tiny bit chaotic but fine.

Desventajas: While arriving in Mexico it takes very very long time after landing and it makes many passengers nervous because of the short time connecting flight

Desventajas: Nothing good to say here. In addition to late takeoff and landing, the crew did not have any immigration form! That is inexcusable and led to a big mess since people don't carry pens any more. On my way off the plane, I asked what luggage belt to go to. Flight attendant told me to ask the ground guy. Ground guy literally walked away from me when I asked the question (in Spanish). Finally we were told Belt #6. There are only five belts ....

Desventajas: Flight left over an hour late. They lied to me about having to clear security again. The flight sat on the tarmac in MEX for another hour. I would have missed the connection, except it was late too!

Desventajas: The check in

Ventajas: Real nice people at check in and flight crew was really nice

Desventajas: N/A

Ventajas: I did not die

Desventajas: planes were old, they lost my checked bags, the seats did not recline on a 5 hours flight, the movie was the same for everyone on the plane, food was a disgrace, seats were so small I was pretty much bitting my knees the whole trip. Overall, I am ever flying with American Airlines or Latam ever again.

Ventajas: Friendly Crew.

Desventajas: The food that was served.

Ventajas: Tv on flight with good movie selection

Ventajas: El trato amable, puntualidad

Desventajas: Limpiar y cambiar los materiales y revistas que tienen en el la bolsa ubicada en el respaldo

Desventajas: La maleta me la agujeraron, me quebraron unos basos, me toco documentar una maleta extra por unas latas de caviar de erizo y angulas. Ya que nunca me dijeron nada de la nueva ley que se prohíbe latas abordo contigo. Solo documentadas

Ventajas: The service and attention to the customer

Desventajas: N/A

Ventajas: Incredibly nice staff, new aircraft and lots of room and very clean airplane

Desventajas: Food :) maybe include a vegetarian option for the sandwich snack

Ventajas: Food was decent. Loved the movie options

Desventajas: Could have used more water throughout.

Ventajas: Losding procedure orderly, staff helpful.

Desventajas: Pretzels are getting old, anything new out there?

Ventajas: The ease of boarding.

Desventajas: The air conditioner went out and it was quite warm.

Desventajas: Se dañó el centro de entretenimiento y no pude ver más películas

Ventajas: EL PROCESO FUE MUY SENCILLO Y DESDE LA FACILIDAD DE MI CASA

Desventajas: People were NOT following instructions at boarding time... even though they were giving us instructions about who was boarding... I mentioned it to the agent when I boarded and he replied “No, that’s not true” when I was seeing who was boarding and when... if families with children were called... even single travelers were boarding the general boarding line... nobody really cared

Ventajas: Free movies

Desventajas: The landing was horrifying. After being on many commercial flights over the years I have never felt this way about a flight experience. The pilot seemed very inexperienced nor skilled at landing. The plane first took a plunge leaving everyone grabbing their seats in fear. The plane was going way too fast as we then continued descending while the plane tilted to the side and then the nose of the plane tipped downwards. To best describe the situation, the plane was completely out of control. Everyone around me was frightened and talking about the awful experience. Flight attendants nor the pilot made any mention of what happened nor did they make an announcement to make passengers aware that there may be some difficulty landing. Therefore passengers were left to wonder what really happened but it seemed as if this was the first time the pilot had flown a plane. After the landing I was sick for the rest of the day with nausea. I would like a refund and will report this matter to the FAA for answers and I believe they should investigate what happened on this flight for safety matters. I did not feel safe at all, and I have never had an experience like this. I'm afraid to ever fly AVIANCA again.

Ventajas: Not a crowded flight so we were able to space out

Desventajas: Food was horrible. I found hair in my pasta

Ventajas: I liked the fact that we were able to get free meals and the first check in luggage free.

Desventajas: NIL

Ventajas: Airport and flight service.

Ventajas: Nothing

Desventajas: 1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found.

Desventajas: People were NOT following instructions at boarding time... even though they were giving us instructions about who was boarding... I mentioned it to the agent when I boarded and he replied “No, that’s not true” when I was seeing who was boarding and when... if families with children were called... even single travelers were boarding the general boarding line... nobody really cared

Ventajas: Nice Crew. Good movies and music.

Desventajas: Crappy seats. Food is bad and the bread was horrible.

Desventajas: Se dañó el centro de entretenimiento y no pude ver más películas

Ventajas: El servicio rapido la comida todo estaba muy bien

Ventajas: Quito check was best ever. Got an exit isle.

Desventajas: Food was weak.

Ventajas: Nothing

Desventajas: 1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found.

Ventajas: I liked the fact that we were able to get free meals and the first check in luggage free.

Desventajas: NIL

Ventajas: nothing

Desventajas: the connection was short the flight dropped me off on the tarmac never again will I go Copa

Ventajas: Flight attendants very friendly

Ventajas: Free movies

Desventajas: The landing was horrifying. After being on many commercial flights over the years I have never felt this way about a flight experience. The pilot seemed very inexperienced nor skilled at landing. The plane first took a plunge leaving everyone grabbing their seats in fear. The plane was going way too fast as we then continued descending while the plane tilted to the side and then the nose of the plane tipped downwards. To best describe the situation, the plane was completely out of control. Everyone around me was frightened and talking about the awful experience. Flight attendants nor the pilot made any mention of what happened nor did they make an announcement to make passengers aware that there may be some difficulty landing. Therefore passengers were left to wonder what really happened but it seemed as if this was the first time the pilot had flown a plane. After the landing I was sick for the rest of the day with nausea. I would like a refund and will report this matter to the FAA for answers and I believe they should investigate what happened on this flight for safety matters. I did not feel safe at all, and I have never had an experience like this. I'm afraid to ever fly AVIANCA again.

Ventajas: Nice Crew. Good movies and music.

Desventajas: Crappy seats. Food is bad and the bread was horrible.

Ventajas: I like the the crew they were very nice and polite

Ventajas: Nothing

Desventajas: 1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found.

Ventajas: Attention

Desventajas: Oficer

Desventajas: I did not like the 2 baggage 23 kg rule. International flights are always 32 Kg. I had just one baggage with 29 Kg. and you guys wanted to charge me 104 extra dollars for my only one bag! Too much. The 32 kg for international flights is the commun rule among all airlines, except Copa. Need to change it. Thanks

Ventajas: staff/captain and flight attendants

Desventajas: food

Desventajas: Plane broke. Hearded across ramp to another plane. Missed my international connection for a one day delay. I had a 3 hour connection and couldn’t get on the flight. No help from Latam!

Ventajas: Crew on board were nice

Desventajas: Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow

Desventajas: 8 horas de retraso. Muy poco información y largas filas para que te diesen un cupón de WIFI o comida.

Ventajas: Nothing

Desventajas: Was delay 2 hours and they tell us 3 hours before the dlight

Ventajas: Excellent

Ventajas: Flight attendants very friendly

Ventajas: Excelente servicio. Los aviones muy comodos.

Desventajas: El Check In complicado pues una vez entras una nacionalidad no se puede cambiar la informacion para las personas con dua nacionalidad. No da mas opciones y no lo deja continuar sino llena la opcion de residente que no es la situacion real.

Desventajas: People were NOT following instructions at boarding time... even though they were giving us instructions about who was boarding... I mentioned it to the agent when I boarded and he replied “No, that’s not true” when I was seeing who was boarding and when... if families with children were called... even single travelers were boarding the general boarding line... nobody really cared

Ventajas: Attention

Desventajas: Oficer

Ventajas: nothing

Desventajas: the connection was short the flight dropped me off on the tarmac never again will I go Copa

Ventajas: Same as above.

Desventajas: NIL

Ventajas: Nothing

Desventajas: 1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found.