Great for airport access.
Food, pool, airport shuttle.
Water leak from AC in our first room. We were moved to a suite, so outcome was good.
Staff was professional
A big step down from the old Sofitel at the same prices. If the Sofitel was 4 stars then the Pullman struggles to reach three. Despite some refurbishing the hotel looks tired. They overcharge for everything- $17 for parking. The service is ok and nothing worked very well...internet, television etc
Nunca peor servicio al cliente
Pedido técnico que nunca llegó. No contestan los teléfonos. Personal que no tiene modales.
Don't waste your money
The staff was rude from the moment I walked in the door until the moment we left. They made jokes at my expense because it took me forever to get up the stairs since I'm pregnant. I booked two rooms but they didn't one of them available at 6pm (3 hours after check-in time). After sorting that mess out, we got stuck in the elevator which terrified my daughter. To make it worse the staff was giggling as we called for assistance. Upon entering one of the rooms, there was a large brown wet stain in the center of the room. When we called to complain the front desk said that we should be happy that they upgraded us to $600 a night room since our other room wasn't ready. We just asked them to clean it but they said most of housekeeping had left so it would be awhile. Even the staff at the coffee shop was rude in the morning when we asked how long it would take to order anything but black coffee because of the rest of the menu wasn't ready two hours after their opening time. Overall it was a terrible experience. The hotel is rundown but its the staff that made sure that I would never use this hotel again
The staff was above and beyond wonderful!! Very nice, clean accommodations, and beautiful pool. Great location! Overall a lovely hotel.
Only downside is the only place to purchase water or soft drink was the bar. They charged us $4.00 for a small aluminum can of Sprite.
No hay muchas almohadas por colchón, no son firmes.
Personal amable y servicial. Deliciosa comida en el restaurante y bar. La zona de la piscina era preciosa.
This hotel was not a Sofitel
We've stayed in other Sofitels before and this one didn't seem like one; the room definitely didn't live up to the brand. It didn't even live up to some of the lower-market Accor brands either. We were very disappointed. Towels were unwashed; they smelled like they were new from the manufacturer (not even washed for the first time). Carpet looked old. Room didn't seem upmarket at all and needs updating. Bathroom smelled like smoke in a non-smoking room. Front desk either initiated or failed to stop another hold on our credit card, beyond the normal hold for incidentals, the day we checked out no less (and we checked-out several hours before normal check-out). This was not a problem per se, but it was still an annoyance, especially considering that hotel seemed sub-par in other ways. In summary, the room was not horrible; it just wasn't a Sofitel. It was the equivalent of an average hotel, not even above average.
Todo estaba bien lo único. No me gusta w
La habitación, la vista el personal del gimnasio me encanta
La comida demasiado caro
Service was excellent and food was good. Good size room.
Hotel is a little dated and needs some cosmetic refurbishing since structure is good. Bathroom and tub our outdated.
Hermoso hotel para la clase alta
Limpio, personal amable
No había desayuno continental
Hotel precioso, muy cómodo.
Las almohadas eran tan blandas que se hicieron planas al apoyarme en ellas
Bienvenidos al Pullman Miami Airport Hotel, un paraíso tropical elegantemente decorado y con vistas a una tranquila laguna. Disfrute del privilegiado enclave de este hotel Pullman ubicado a unos minutos del aeropuerto de Miami (con servicio de transporte gratuito), el Puerto de Miami en el centro, South Beach y el Dolphin Mall. Ya sea en viaje de negocios o placer, o antes de un crucero, nuestro hotel cuenta con todos los servicios necesarios para una apacible estancia junto al aeropuerto de Miami.
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