Hoteles en Cancún

Ventajas: El personal, propiedad, servicios, y el paisaje son increíbles.

Ventajas: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.

Desventajas: Intermitent Wifi and Cable TV, extra charges for additional person.

Ventajas: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Desventajas: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Ventajas: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

Ventajas: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

Desventajas: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

Ventajas: Todo era exquisito!! Llevé a mi marido para su cumpleaños 40. El servicio era perfecto en todos los sentidos. La gente es muy amable y servicial. El océano era precioso... relajante, la perfección en todos los aspectos!!

Desventajas: Nada!!

Desventajas: No hay servicio de transporte

Ventajas: Lujoso hotel de alta calidad con un diseño compacto. Piscinas y la playa a un minuto a pie de la principal zona de vestíbulo. La playa tiene mucho surf y nadar es muy factible. Bares y restaurantes de alta calidad razonablemente baratos. Reservé una mini-suite, que tiene una zona de asientos entre la zona de dormitorio y un balcón. Perfecto para descansar por la tarde. Hay muchos bares, restaurantes y clubes nocturnos a 5 minutos andando si quieres experimentar algo fuera del hotel.

Desventajas: Realmente no hay nada.

Ventajas: El personal era excelente, muy atento y servicial, y en su mayoría bilingües. Estuvimos allí en marzo y el clima era genial, pero la playa está a la sombra bastante temprano en la tarde. Teníamos que movernos alrededor de la piscina en el sol. Afortunadamente, el resort no estaba lleno, así que no fue un problema. No comimos en los bufés, pero pedimos fuera del menú y la comida era muy buena.

Ventajas: La ubicación del hotel cerca de la ciudad, la belleza del hotel y las instalaciones, la limpieza y mantenimiento de las instalaciones

Desventajas: 1) La ubicación de la playa no era la mejor. Durante el mes de febrero, el hotel en sí bloqueado está bloqueado del sol desde la piscina y la playa de alrededor de 8 am a 11 am y luego de nuevo desde alrededor de las 4 pm a 6 pm. Playa y piscina a la sombra del hotel. 2) Hay muchos niños para lo que quiere ser un hotel de lujo. 3) Asegúrese de usar la señal de la habitación para declarar que quieren privacidad. Limpieza venía cada día mientras estábamos durmiendo a pesar nuestro gritos - por favor no venga ahora.

Ventajas: La ubicación del complejo era perfecta. Muy cerca de las tiendas, supermercados, restaurantes, el ferry a Isla Mujeres. La playa en el complejo era también muy bonita. El complejo en sí también era increíblemente agradable. El personal era amable y muy servicial. No cabe duda de que volvería a este complejo.

Desventajas: Cenamos en el restaurante mexicano en el complejo una noche; que es un bufé en vez de a la carta pidiendo. La cena era muy cara y decía "incluidas bebidas," sin embargo, la selección de bebidas disponible era limitada a opciones baratas que no servían normalmente. También cenamos un poco en la parte posterior y parecía que la comida en el buffet estaba a la intemperie por un tiempo antes de ser servida para comer. En general, yo recomiendo comer fuera del complejo. Tendrás una mejor comida a precios más bajos.

Ventajas: Gran playa aunque hace sombra a partir de las 15:00 El personal es amable. increíble restaurante, Basílic. Las bolsas de té y café en la habitación pagan como si fuesen los artículos. Tienes que pagar para utilizar el gimnasio y el spa, incluso si la habitación en la que me alojé me costó US$500 por noche!

Ventajas: Está justo en la playa con muchas piscinas y bares para relajarse. El personal es muy profesional y el 90% es bilingüe. Incluso hay una cabaña de deportes acuáticos en el extremo de la playa donde puedes alquilar motos de agua, parasailing, jet ski, etc.

Desventajas: Si vas a ir aquí en temporada baja como nosotros lo hicimos, sin tener en cuenta que en la parte de atrás del hotel (donde todas las piscinas y la playa se encuentran) no da el sol!! Así que oscurece un poco temprano para nuestro gusto. El sol se escondía detrás del gran hotel en como a las 3 pm cada día. Hemos empezado a levantarnos a las 8 de la mañana para aprovechar el día, nos enteramos después de equivocarnos.

Ventajas: La ubicación era genial, a 5 minutos a pie de la zona del Coco Bongo pero todavía tranquilo. El servicio era perfecto, el personal era muy agradable y siempre nos preguntó si necesitábamos algo. La playa del hotel es increíble y muy cómoda para ir a la zona de la piscina. La hbitación era perfecta, limpia y cómoda.

Desventajas: Agua y café en la habitación no deberían tener cargo extra.

Ventajas: El servicio es perfecto

Ventajas: Buenas piscinas y acceso a la playa

Desventajas: Todo fue un extra, nada incluido, restricciones en comida/bebida afuera.

Ventajas: Me encantó la ubicación. El personal fue maravilloso, especialmente el bar. El buffet de desayuno era excelente.

Ventajas: I like the facility

Desventajas: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in

Ventajas: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.

Desventajas: N / A

Ventajas: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!

Desventajas: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!

Ventajas: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.

Ventajas: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.

Ventajas: Excelente atención personal

Desventajas: No hay toallas para la playa.

Ventajas: Bien situado en la zona turístico de Cancún. A sólo unos minutos de la playa. Excelente atención y un personal cortés. Todo el mundo era atento y amable. Habitación amplia con buenas instalaciones que incluyen un gimnasio y una sauna. El buffet de desayuno era impresionante y ofrecen aparcamiento gratuito. Volvería en cualquier momento.

Ventajas: Bien situado en la zona turístico de Cancún. A sólo unos minutos de la playa. Excelente atención y un personal cortés. Todo el mundo era atento y amable. Habitación amplia con buenas instalaciones que incluyen un gimnasio y una sauna. El buffet de desayuno era impresionante y ofrecen aparcamiento gratuito. Volvería en cualquier momento.

Desventajas: Agua caliente y salir

Ventajas: Ubicación

Desventajas: ¿Dónde debería empezar

Ventajas: Servicio increíble! Fueron muy amables y respetuosos.

Ventajas: Nothing

Desventajas: The malfunctions alarms going off all night and having more then we agreed to charged to my credit card after our stay. They should have paid us to stay there. This is my first negative review out of hundreds of hotel stays.

Ventajas: - Staff was great - On-site restaurant was good - Location was great. Right next to supermarket and the "downtown" area. Mild blend of local culture and "hotel" culture. - Not far from bus station (10$ by taxi) - Free bottled water when they cleaned the room - Free safe in the room - WiFi wasn't fast, but it was nice to have! Netflix worked just fine.

Desventajas: - Shower was a waterfall-type (which was cool) but the water pressure was abysmal - Bathroom was absurd. It's like a sliding door? No privacy whatsoever. - No beach access. Beach was across the street so it wasn't too bad, though. - If I'm picking nits, the elevators took forever sometimes.

Ventajas: Lazy/rude just seems like they are not in the customer service business

Desventajas: Just really bad service

Ventajas: perfect location for cancun nightlife scene and transportation in hotel zone

Desventajas: strange smell in room from the cleaning products, possibly used to cover up moldy smell

Ventajas: Great location in the busiest part of the night life zone. The decorative style and ambient playlist is best suited for the younger audiences. Room soundproofing is excellent despite having stayed in a very busy season

Desventajas: I had trouble connecting and using the room WiFi despite the router being across the hall from my room. However, I was able to connect in the lobby.

Ventajas: Very settled and consistent, good service

Desventajas: The room was not “airy” enough, feels a bit closed, with no option to open a window etc..

Desventajas: Las toallas no sustituye a veces

Desventajas: Ruido de clubes

Ventajas: La playa era preciosa. El personal de limpieza era muy trabajador y amable.

Desventajas: Tuvimos que cambiar de habitación por los problemas con el wifi. No nos prestaron ayuda. La ducha estaba rota. Paredes muy finas.

Ventajas: Nos encantó la playa del Krystal. La playa con vista frontal era absolutamente increíble. Cada tarde mi amigo y íbamos a tumbarnos en la playa, y cada día había hombres con deliciosas bebidas de coco a precios muy buenos. Sin duda lo disfrutamos. Las piscinas también eran muy bien diseñadas y eran perfectas, con el frente de la playa.

Desventajas: No nos gustó el personal que era extremadamente grosero por teléfono y me dijeron que mi amigo y yo éramos mentirosos. Llamaban la habitación afirmando que mi amigo y yo estuvimos con chicas en su habitación, cuando en realidad todos somos amigos y habíamos planeado el viaje juntos. No tienes que amenazarnos con echarnos. Mi amigo y yo teníamos muñequeras a ser en el complejo. Eso fue completamente innecesario.

Ventajas: La vista era increíble! El personal era muy agradable y no tuvimos problemas cuando pedimos una habitación diferente.

Desventajas: El ruido proveniente de la puerta de al lado, pero nos quedamos allí durante las vacaciones de primavera, así que puede que sea más ruidoso.

Ventajas: Nada una auténtica pocilga

Desventajas: Todo. Hacer estallar esta basura tan pronto como sea posible

Ventajas: The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit. Great, easy self parking. The room we had was right on the beach, with a fantastic view of the ocean. The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.

Desventajas: Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point. The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only. The hot tub was being repaired and was not working when we arrived in the evening. The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel. There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags. The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings. The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning. Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.

Ventajas: Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!

Desventajas: Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.

Ventajas: The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.

Desventajas: The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.

Ventajas: The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!

Desventajas: We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.

Ventajas: Right on beach!

Desventajas: Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!