Ventajas: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Ventajas: The staff, property, services, and landscape are amazing
Ventajas: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint.
The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch.
The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile.
Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard.
We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Desventajas: There were some things that we wished were better.
We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy.
And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was.
The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice.
I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.
Ventajas: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Desventajas: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
Ventajas: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Desventajas: Intermitent Wifi and Cable TV, extra charges for additional person.
Ventajas: El personal, propiedad, servicios, y el paisaje son increíbles.
Hyatt Ziva Cancun All Inclusive es ideal para una estancia en la playa de Cancún. Dispone de 3 piscinas al aire libre donde divertirse, y un spa donde regalarse un momento de relax, con masajes, tratamientos faciales o manicura y pedicura. En Moongate, uno de los 12 restaurantes disponibles, podrás degustar cocina asiática durante la cena. Encontrarás 3 bares con salón y una terraza en la azotea, y las habitaciones de este complejo turístico de lujo cuentan con toques de calidad como artículos del minibar gratis y ropa de cama de alta calidad.
Ventajas: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic
Desventajas: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else
Desventajas: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.
Ventajas: The food and service
Desventajas: Was booked as ocean front. Gave me the partial ocean view. Otherwise not one bad thing to say
Le Blanc Spa Resort All Inclusive Adults Only, establecimiento galardonado con el premio Gold List de Condé Nast en 2013, te ofrece un destino de ensueño con una playa donde disfrutar de cabañas, sombrillas y vóleibol, y todo ello a diez minutos en coche de Plaza la Isla. Dispone de 3 piscinas al aire libre donde divertirse, y un spa donde regalarse un momento de relax, con masajes con piedras calientes, aromaterapia o hidroterapia. En Blancintl, uno de los 5 restaurantes disponibles, podrás degustar cocina internacional durante el desayuno, el almuerzo y la cena. Hay 2 bares junto a la piscina y 4 bares con salón en las instalaciones, y las habitaciones de este complejo turístico de lujo ofrecen toques agradables como artículos del minibar gratis y bañera de hidromasaje.
Ventajas: Room was clean. Staff were friendly and helpful.
Desventajas: Food is just okay. Not sure if it's because it wasn't peak season by then.
Ventajas: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!
Ventajas: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.
Desventajas: Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.
Ventajas: Beautiful poolside view of the beach
Comfortable room with amazing view of pool and beach
Desventajas: Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!
Ventajas: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!
Ventajas: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!
Desventajas: There is nothing we didn't like!
Ventajas: We liked a good food and service was excellent
Desventajas: There was no night bar and nothing to do after 9pm.
A small selection of restaurants for dinner
Ventajas: Best on the strip
Ventajas: the massages at the spa were incredible!!
Ventajas: Nice food and stuff.
Desventajas: Room with two separate beds. Uncomfortable
Ventajas: 레스토랑 어디든 다 맛있고 친절했습니다
수영장이 넓어 이용에 불편이 없었고 만들어주는
칵테일, 마가리따 모두 만족스러웠습니다.
룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어
뷔페에서 먹는것보다 더욱 만족스러웠습니다.
En Hyatt Zilara Cancun - Adults Only - All Inclusive, podrás pasar el día en la playa disfrutando de cabañas gratuitas, sombrillas y cócteles en la orilla, y estarás a solo cinco minutos en coche de Plaza la Isla. Dispone de 2 piscinas al aire libre donde divertirse, y un spa donde regalarse un momento de relax, con masajes, envolturas desintoxicantes o hidroterapia. Especializado en cocina mexicana, La Adelita Cantina es solo uno de los 6 restaurantes y 5 bares con salón disponibles. Un gimnasio y una bañera de hidromasaje son otras de las instalaciones destacadas, y las habitaciones de este complejo turístico de lujo ofrecen toques agradables como bañera de hidromasaje y camas de doble acolchado con carta de almohadas.
Desventajas: Staff is pushy to up-sell other products
Ventajas: Food was not good , place could use some updates
Ventajas: The pools are amazing, the grounds well kept and the staff are all friendly.
Desventajas: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.
Ventajas: Nice grounds, although it looks likes its getting a little older.
Staff was great, every single one of them
Spa was great.
Desventajas: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel.
Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.
Ventajas: Attentive Staff, Always willing to take in special requests to make trip more enjoyable, beautiful property, the weather is PERFECT in January. Never seemed overly crowded, even with the weekend group there
Desventajas: Our airline cancelled our flight and we missed the first day of our trip. We called immediately after finding out but the hotel would not refund our money for that first day, even with proof of the cancellation of our flight. We had to eat that cost.
Ventajas: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.
Desventajas: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.
Ventajas: Common areas, beach, friendliness of the staff, the room view, close to La Isla shopping mall
Ventajas: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment
Ventajas: The perfect hotel - paradise.
Desventajas: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.
Desventajas: Personal es agresivo a vender otros productos
Ventajas: La comida no era buena, el lugar podría reformarse
Ventajas: Las áreas comunes, la playa, la amabilidad del personal, la habitación, cerca del centro comercial La Isla.
En Live Aqua Beach Resort Cancún - Adults Only - All Inclusive, podrás pasar el día en la playa disfrutando de sombrillas, masajes y cócteles en la orilla, y estarás a cinco minutos a pie de Plaza la Isla. Si te apetece darte un baño, elige entre las 7 piscinas al aire libre, y si prefieres un momento de relax, acércate al spa con masajes, envolturas corporales o hidroterapia. En SIE7E, uno de los 8 restaurantes disponibles, podrás desayunar, comer o cenar con vistas al mar. Encontrarás 3 bares con salón y una discoteca, y las habitaciones de este complejo de lujo cuentan con toques de calidad como bañera profunda y estación de conexión para iPod.
Ventajas: This resort is massive with beautiful ground and kind staff. Room was huge, comfortable bed and was always cleaned
Desventajas: Check in process was very inconvenient and frustrating. Even though checkin time was 3pm we couldnt do check in till 4 pm. As a compensation, my group received free hydrotherapy which was nice. The next day, i had to change the room because finest didnt reserve two rooms next to each other even though i reserved two rooms. I was told that the room will be ready by 2pm but it wasnt ready till 4 pm again! I wasted a lot of time the first 2 days. They seriously need to improve their check in process, besides this, i loved my stay here.
Ventajas: Everything was excellent. They went above and beyond. Food was great for a different country, room service excellent. Don't order scrambled eggs(they must use premix or something but omlettes and fried eggs good). Water sports nice, rooms are clean and luxurious . Amenities in room exceptional. had toothbrushes, toothpaste, irons, robes, shampoos, soaps, etc.... Please remember to tip even though a tip is included in your room price. They make very little daily; like $4-6 a day and tips help. We paid $5-10 per meal, $1-2 round of drinks, housekeeper $20 for entire stay, bellmen $1 per bag.
Desventajas: The air condition works but any time you open any door it shuts off. So, if you are in and out during the day; your room will be cool but not as to what you think will be the best comfort you expect. When you wake in am you will be cold, but during day; not so much.. Keep doors sealed and shut .
Ventajas: Since your arrival to your departure, you are treated like royalty.
Everything is top quality, everyone in the world should experience cancun in finest.
Ventajas: I liked the location, the safety, the beautiful buildings, and grounds. Many choices for foods, including healthy choices too. Favorite restaurants were the tapas restaurant, and the main buffet. Drinks were great, lots of fresh squeezed juices and of course specialty cocktails. The coffee and ice cream shop was fun. Service was good overall and room service was quick too. The staff at the front desk was very nice. We saved money by getting a regular room and not a rooftop suite or swim up suite and it was plenty nice. Service was always good, tip was "included" but I always tip when it was outstanding which was most of the time.
Desventajas: The Jacuzzi tub in your room can overflow very easily if you fill it too high...beware. They don't serve red bull or any energy drinks on the property. Some restaurants were closed, due to private parties, so you don't always get as many choices as you expect. They ran out of towels in the beach/pool area. Most restaurants are closed between 4-6pm. Dress code in the different restaurants and no reservations allowed is a pain. There was quite a bit of seaweed on the sand due to a lot of wind. There are way too many light switches in the room, it can take 10 minutes just to figure out how to turn them all off at the end of the night.
Finest Playa Mujeres by Excellence Group - All inclusive ofrece una playa privada donde disfrutar de sombrillas, masajes y yoga, además de acceso a actividades como submarinismo, buceo con tubo y vóley playa. Aquí podrás divertirte en las 11 piscinas al aire libre y en el parque acuático gratuito, o relajarte a base de aromaterapia, envolturas desintoxicantes y masajes de tejido profundo en el spa. En LIZO, uno de los 12 restaurantes disponibles, podrás degustar cocina mexicana durante la cena. Encontrarás 2 bares junto a la piscina y 2 bares en la piscina, y las habitaciones de este complejo turístico de lujo ofrecen toques agradables como bañera de hidromasaje, estación de conexión para iPod, y camas de doble acolchado con sábanas de alta calidad.
Ventajas: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
Ventajas: overall ambiance,friendly staff, great location.
Ventajas: The view and size of the room was very nice.
Desventajas: The service. Also some policies were not shared with me that became an issue. Didn't feel the warm welcome and quality of service I felt at other places I have stayed in that area. Overall disappointed.
Desventajas: Me discriminaron
Ventajas: El servicio era muy bueno
Ventajas: Ambiente, un personal amable y una ubicación estupenda.
Ventajas: La vista y el tamaño de la habitación era muy bonita.
Desventajas: El servicio. También algunas políticas que no compartieron conmigo, que se convirtió en un problema. No sentimos la cálida bienvenida y la calidad de servicio que nos sentimos como en otros sitios en los que nos hemos alojado en esa zona. En general me decepcionó.
Descubra un momento digno de recordar en el JW Marriott Cancun Resort & Spa. El hotel cuenta con una sensacional ubicación frente al mar en la famosa zona hotelera de Cancún, así como con alojamiento de cinco estrellas y una destacada selección de comodidades de lujo. Las 448 habitaciones y suites del hotel cuentan con balcón privado con una deslumbrante vista al mar. Además, las habitaciones disponen de ropa de cama de lujo, baños de mármol, minibar y mucho más. Visítenos para disfrutar de tratamientos de inspiración maya en el spa más grande de Cancún, que cuenta con una resplandeciente piscina de estilo olímpico, canchas de tenis y baño de vapor. Además, presentamos una piscina de borde infinito, una sorprendente variedad de opciones de restaurantes de primera categoría y más de 4.180 m² de elegante espacio para eventos para aquellos que buscan un lugar distintivo para su encuentro social o de negocios. Gracias a la excelente ubicación del hotel, podrá beneficiarse de un fácil acceso a muchos lugares de interés cautivadores y atracciones comerciales. Visite el JW Marriott Cancun Resort & Spa y disfrute de una experiencia de lujo sin comparación.
Ventajas: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Desventajas: N / A
Ventajas: I like the facility
Desventajas: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
Ventajas: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Ventajas: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Desventajas: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!
Ventajas: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Desventajas: No shuttle service
Ventajas: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Desventajas: Really nothing.
Ventajas: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem.
We did not eat at the buffets, but ordered off the menu and the food was very good.
Ventajas: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Desventajas: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel.
2) Too many kids for what wants to be a luxurious hotel.
3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.
Ventajas: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Desventajas: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.
Ventajas: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!
Ventajas: It's right on the beach with plenty of pools and bars to kick it at. The staff is very professional, and > 90% are bilingual. There is even a water sports hut at the end of the beach where you can rent jet skis, parasailing, water jet packs, etc.
Desventajas: If you're going here in the off-season like we did, I would note that the back side of the hotel (where all the pools and beach are located) does NOT face the sun!! So it gets dark a little early for our taste. The sun went down behind the big hotel at like 3 PM each day. We started waking up at 8 AM to get the most out of our day once we overslept and found out the hard way.
En Cancún, este complejo en primera línea de playa ofrece una buena ubicación en el distrito de espectáculos, a 0,1 km de Playa Gaviota Azul y a 3,5 km de Plaza la Isla. Playa Fórum y Playa Caracol también están a cinco minutos.
Ventajas: Friendly stay all inclusive w 24 hour room service
Desventajas: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
Ventajas: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Desventajas: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Ventajas: Food, spa and pool
Ventajas: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example).
Zen restaurant (Japanese/Asian) was very good, plus the service was always great.
Desventajas: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better).
The things I did´t like:
- Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service.
- They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!!
- Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable").
- It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD).
- In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!
Ventajas: Fantastic staff!! Great food and lots of entertainment...
Desventajas: Our privacy lights were broken, it sounded like a construction site all night just outside our door...
Ventajas: Agradable, todo incluido con servicio en la habitación las 24 horas
Desventajas: El hecho de que nos dijeron que venía con vistas al océano, pero no lo garantizan... El cargo extra del 30% por servicios canjeables con puntos resort
Ventajas: La comida, el spa y la piscina
En la playa, este complejo turístico de Cancún se encuentra a menos de 5 kilómetros de Playa Ballenas, Plaza la Isla y Playa Delfines. Yacimiento arqueológico Ruinas El Rey está a 3,5 km de distancia.
Ventajas: Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.
Desventajas: Making reservations for the specialty restaurants several days ahead. We've stayed at Dreams resorts which didn't have this policy. The host just told us how long a wait we might have for a particular restaurant that evening and we came back when it was our turn.
Ventajas: Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.
Desventajas: Restaurants not so great, although buffets very good. In room bathroom water closets with louver on doors was odd. Nobody wants to hear their spouse going to the bathroom. Public rest rooms were very hot in water closets. Water / mini bar replacement did not happen everyday. Our room was not cleaned one day. Spa was ok, but no tour given to explain what other amenities were available in the spa. Massage table sqeeked so loudly, it was interruptive and distracting during the massage. Why you can't convert to US dollars in the lobby is beyond me.
Ventajas: The room was very nice and the cleanliness of the hotel was great.
Desventajas: The food was lacking but that is somewhat understood at a resort.
Ventajas: service, food, location and entertainment
En la playa, este complejo turístico de Avenida Kukulkán se encuentra a diez minutos a pie de Playa Langosta y Playa Tortuga. Torre Escénica y Museo de Arte Popular Mexicano también están a menos de 2 kilómetros.
Desventajas: The hosted Víctor, he was very agressive whit us abouth the hotel rewards program
Ventajas: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.
Desventajas: Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.
Ventajas: Nice pool and bars. Comfort rooms. Close to the beach.
Desventajas: Staff always wabt tips. Rooms are not clean. Nothing to do inthe evening. Not putting enough alocohol on the drinks. Low variaty of food.
Ventajas: Food was awesome
Desventajas: Time share salesman are annoying
Ventajas: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
Ventajas: The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.
Desventajas: The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.
Ventajas: It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.
Desventajas: Old resort. Rooms were cold even I took one of the best ocean front room. The Lock didn't work. Door got stuck several times. To me it doesn't worth the money we spent
Ventajas: Great service, best I've ever had
Desventajas: I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway
Ventajas: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach.
Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights.
Would definitely stay hear again in the future.
Ventajas: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.
Desventajas: I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.
Ventajas: Food was great as well as location. Great services throughout hotel.
Desventajas: The beds were not very comfortable
Ventajas: By beach, free drinks
Desventajas: Staff was rude. Rooms and restaurants were warm and muggy.
Customer service was poor.
En la playa, este complejo turístico de Cancún se encuentra a menos de 3 kilómetros de Aquaworld, Playa Delfines y Yacimiento arqueológico Ruinas El Rey. Plaza la Isla está a 3,4 km de distancia.
Ventajas: This resort goes a ones and beyond for all if their guests to be having a good time. From children, teenagers, to adults this resort goes above and beyond like I have never seen before. There's always something for everyone. The pools are beautiful with ample amounts to sit. The restaurants are all very good (make reservations at the golf coarse restaurants... We loves the Italian one so much we did it two nights). The entertainment is comparable to that of Las Vegas. The rooms are spacious and cleaned to perfection daily. The landscaping is beautiful. Again, if you are not havingn a good time here then there is something wrong with you. This place was a true paradise with top notch service. I really thought I was in heaven and will most definitely be back next year!
Desventajas: There was nothing not to like.
Ventajas: The rooms were beautiful, well-stocked, clean and comfortable. We had a suite with 2 ocean view balconies, a jacuzzi in the bedroom, walk-in closet. It was big and felt luxurious which we enjoyed. The property was clean and well-maintained. The staff was very friendly and attentive.
Desventajas: The resort is HUGE! We were only there for 4 days and it felt overwhelming to make decisions about where to eat, what to do, etc. It took us a day to orient ourselves because we didn't receive a good orientation to the property when we checked in (they were only interested in getting us to the sales pitch breakfast). The restaurants lacked ambiance and I felt like I was in a Vegas casino in the lobbies. It was also so busy and there were so many people everywhere that I never felt like I was fully relaxed. I spent most of the time on the beach so I wouldn't have to listen to the loud music and games being played by the pools. The sand was white and soft, but the water was covered in seaweed so it wasn't great for swimming. The food was ok, but nothing to write home about. This might be a good choice if you were planning an extended stay, but even if I were going on a longer trip I would not stay here again. I was with a group of friends so it didn't stop us from having a great time (the all-inclusive alcohol helped!) but the resort was not a highlight of the trip.
Moon Palace Cancún - All Inclusive, establecimiento galardonado con el premio 500 List de Travel + Leisure en 2014, te ofrece un destino de ensueño con una playa donde disfrutar de cabañas, sombrillas y vóleibol, y todo ello a quince minutos en coche de Playa Delfines. Dispone de 10 piscinas al aire libre donde divertirse, y un spa donde regalarse un momento de relax, con masajes de tejido profundo, envolturas desintoxicantes o aromaterapia. Aquí tendrás para elegir, con 14 restaurantes donde comer y 5 bares junto a la piscina para refrescarte con una bebida. Encontrarás 9 bares con salón y un campo de golf, y las habitaciones de este complejo turístico de lujo cuentan con toques de calidad como artículos del minibar gratis y bañera de hidromasaje.
Ventajas: Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.
Desventajas: Buffets and general access to food, check in we had to haggle for over an hour to get what was promised to us at booking, the concierge messed up a catamaran booking for us, accommodations were dated and just okay.
Ventajas: Few staff members were very nice
Desventajas: I stayed in this hotel few years ago and it was amazing, food, service, rooms, etc. but now it has become a very cheap hotel even the price is very high.
The food might look nice and good but it absolutely horrible. If you are used to have good stuff, beware.
Time share staff is a nightmare! I know they want to make business but they are crossing the line. Thia time they tricked my parents saying that some lady would nicely take them to their room when they arrived, no she took them to this desk where she spent one hour trying to convince them about time ahare,,, really???
We never complain but this time at check out we explained what we didnt like (food, time share, etc) and this staff member just said "oh, sorry. I will write that down" yeah right!!
Also beware: there are 5 different pyramids and the pics that they have online it's only from the renovated rooms. Of course not all of them are renovated and we got stucked in this totally '80's room. Clean but decor is not what thw showed in the website.
We pickes this hotel since my parents have been there at least 7 times, we regret to inform that this is the last time! So so so dissapointing.
It all depends on what you are used to, that's all.
Ventajas: Even with the hotel at full capacity, I received the very best service.
Desventajas: The royal service
Ventajas: The beach was ok
Desventajas: The $150 a night up sell to get a kind size bed when I though I had paid for one. That was supposed to have a butler but didn't
The restaurants close too early .
People trying to sell me a time share.
The excessive incense and aromatherapy in building 5 barf.
Ventajas: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!
Ventajas: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)
Desventajas: IF YOU DONT PAY FOR ROYAL SERVICE IS JUST ANOTHER AVERAGE ALL INCLUSIVE.
THEY TOOK A LONG TIME TO CLEAN THE ROOM (ALWAYS AFETER 4 PM)
Desventajas: Muchos niños no que gran comida
El hotel Paradisus Cancún está ubicado frente al mar con un estilo arquitectónico de vanguardia inspirado en la cultura maya y diseñado por el Arquitecto Emile Nadal. Su pirámide central llega a una altura de 48 m. Los jardines exteriores se extienden sobre 40,000 m2 y los jardines interiores cubren un área de 6,000 m2. La arquitectura piramidal de nueve pisos imita el glorioso patrimonio maya de México al mismo tiempo que lo interpreta en forma de atrios de vidrio transparente en donde el sol ilumina verdosos jardines tropicales compuestos de palmeras, helechos, plantas colgantes y bougainvilleas. Todo ello acompañado por el relajante sonido de fuentes y cascadas, creando una obra maestra sin igual. Queda a tan sólo 5 minutos de los centros comerciales y de ocio de Cancún, y a 15 minutos del Aeropuerto Internacional.
Desventajas: Security would randomly ask you what your room number was as If you couldnt be staying there, as If we were intruders, they only kept asking us as if we were lying; honestly I felt like it was because we were black. And because of that I would never stay there again. The food wasnt that good as well.
Ventajas: Waterfront well maintained hotel.
Ocean view rooms are great
Pool is really satisfying.
Beach is clean
Staff is really great
Desventajas: No airport transfer was a disappointment,
But i believe very limited hotels is providing that service in Cancun. It would be really nice to have it even with a fee...
Ventajas: The beach front
Desventajas: The good was terrible. They gave me the wrong room. They tried to fix it but wasn't what I paid for. I will not ever stay there again. And I will make sure to tell my friends as well about the experience. I paid a lot for a room that was overlooking a few buildings and a small sliver of ocean. Not what I paid for!!
Ventajas: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable.
Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room.
The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors.
It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.
Ventajas: The staff was very helpful, even though I had problems expressing what I wanted.
Desventajas: Must have been a leak in the shower above my floor, because the ceiling caved in on the last day there...
Ventajas: Waterfront hotel bien mantenido.
Las habitaciones con vistas al océano son geniales
La piscina es realmente satisfactorio.
La playa está limpia
El personal es realmente genial
Desventajas: No hay servicio de transporte del aeropuerto, fue una decepción.
Pero creo que es muy limitado hoteles dicho servicio en Cancún. Sería muy agradable tener que incluso con una tarifa...
En Cancún, este hotel en primera línea de playa ofrece una buena ubicación en el distrito de espectáculos, a 0,6 km de Centro comercial Plaza Caracol y a 4,2 km de Plaza la Isla. Playa Caracol y Playa Fórum también están a quince minutos.
Ventajas: The staff at this hotel is what really makes this the place to stay in Cancun. Everyone we encountered were all so amazing, friendly, tended to any issues that came up very quickly and didn't make me feel like a bother. The facilities were awesome and their beach was breathtaking. Be sure to check Luis at the beach bar for a burger as well!
Ventajas: Staff in every area (front desk, bellhop concierge, wait staff, etc) were extremely friendly and made us feel welcome. The room was located right on the beach with walk out and for the price, was much better than other places we considered. Angel at the Spa did an exceptional job with a massage - I had one on the beach and one at the spa and both were wonderful in their own ways. I loved that based on the room we got, we also got our own personal cabana so we never had to wake early to secure a chair on the beach. The beach was kept clean and I like that the vendors were NOT allowed to come up to us since I've been at other resorts where we've been pestered to buy things every few minutes, which can make it hard to relax.
Desventajas: Had we stayed for longer than the 4 nights we had been there, I feel we would have run out of the best types of things to eat while there. I would have liked to see more item choices at the sit-down dining. This was my first time at an all inclusive & because I like to try new things, I would personally also like to see a cocktails/drinks menu of some sort instead of having to know what you wanted.
Ventajas: We enjoyed being on the ocean and the staff were friendly.
Desventajas: We requested and booked an oceanfront king-size room & we were provided with an oceanfront that's view was blocked by palm trees and the room had two double beds. When I told them of what we requested they were willing to give us the room that we had requested but not until the next day. The back glass door to our room was also broken and someone could easily access our room. We had to call someone to come fix the door late at night. The food was also not good.
Some part of the hotel a bit worn out
Ventajas: The hotel was clean, the food was good, and everyone was friendly and engaged. Excursions were easy to schedule and we had a great time every day. Plan to return with kids in tow next year. Definitely recommend.
Desventajas: Losing my GoPro to the beautiful ocean waters.... :(
Like all of Cancun, be prepared to hear many soft sell pitches.
Ventajas: I liked the proximity to shops. The variety of restaurants and services.
Desventajas: No AC for 3 days!!! Mo called numerous times! I had a beautiful parking lot view, terrible customer service with refund after upgrade failed. Leak in room, musty smell in room. Essentially a motel room.
Ventajas: Beach was great, but that is more a credit to Cancun than this particular hotel. Staff was pleasant and attentive
Desventajas: The room offered was worse than a low-end roadside motel. They had "helpful" front desk that offered the room expected for an additional $50(lagoon view)-150 (ocean)/night. The lowest end room shown on the website was nothing like the room adjacent to the parking lot that we were given.
It was so bad that they actually gave us the "upgrade" to the room we paid for free of charge rather than attempting to get the extra $50. To be clear this is a three star hotel at best and I walked in expecting that. The motel room I was given wasn't even offered at the 2-star properties that I viewed on the travel sites (kayak/expedia/priceline) prior to booking
Service - extremely attentive staff
Beach - gorgeous. NIce sand, lifeguards on duty
Pool - lovely
Beautiful Hotel. True to the photos.
You can also visit the sister resort in Playa del carmen - beautiful. Just don't take the bus there! I would rent a car.
Desventajas: Food - not impressive. Cafeteria quality with the exception of a great breakfast and the Italian restaurant.
Deserts were not good
Spa service good value, but lacked luxury. Staff was nice.
Ventajas: All you can drink and eat.
Desventajas: The tours offered in the hotel were about 20% more expensive then booking online
Parte del hotel un poco gastadas
Gran Caribe Resort and Spa es un fabuloso hotel Todo Incluido ubicado en Cancún. Cuenta con lujosas instalaciones, diseñadas en un estilo mediterráneo contemporáneo que armoniza con los bellos jardines de abundante vegetación tropical. Tiene playas de gran amplitud con todas las comodidades para que te sientas realmente en el paraíso. En el piso Royal Club encontrarás el más personalizado de los servicios, con increíbles y exclusivas amenidades.
Gran Caribe Resort and Spa te brindará una experiencia vacacional inigualable al disfrutar las actividades de entretenimiento programadas tanto para adultos como para niños, el excelente servicio, la suculenta gastronomía que comprende una gran variedad de opciones de la cocina mexicana, especialidades de mariscos y cocina internacional. Ya sea en plan familiar, con la pareja o con amigos, en este resort encontrarás un ambiente inigualable para gozar unas vacaciones en Cancún.
Ventajas: The many pools and location of the resort
Desventajas: It didnt offer room service, and really didnt have a place to get activity stuff.
Ventajas: The outstanding, friendly staff and the location.
Desventajas: The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.
Ventajas: Balcony with ocean view
Desventajas: the pools closed at 7:00 pm
Ventajas: Location view shows food
Desventajas: Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...
Ventajas: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Desventajas: Food was okay, nothing great.
Ventajas: Location & ambiance.
Ventajas: Very convenient, very clean, very good staff.
Desventajas: Hotel was great but I do not recommend leaving the hotel area because it's corrupt and everything is about money off the resort. They are practically try to extort you if they think you have American money. The hotel and resort is 100% safe though.
Ventajas: Food is better than expected, I found out that Mexicans are nice peopple, and the hotel has a convenient location... We had a grate time so far.
Desventajas: We had a strong rain due to a tropical storm, but it is unfair to blaim the hotel because of the weather. Probabilly the hotel staff should take more care in the cleaneness of the swimingpools
Ventajas: All staff were very friendly and excited about making our stay the best experience possible. The food was exceptional for the price and the room was comfortable and had an amazing view.
Desventajas: Coffee could have been more accessible in the morning and a few more sunshades on the beach but these were minor issues.
Ventajas: Good value. Excellent staff, always met your needs, good food. Very clean...great location. Beautiful Ocean front view. Can walk to shopping. Free lobby Wi-Fi. Well stocked fridge. AC worked great. Bed was very comfortable. Lots of hot water. Safe.
Desventajas: No free in room wifi. Seemed to be more spring breakers than we would expect from their policies. Had some trouble with room key cards demagnetizing. Beach wait service was spotty. Thought they could use more restrooms in public spaces.
Ventajas: Everything was so clean and everyone was so friendly.
Desventajas: Did not like the food served in their restaurants. We ended eating outside the resort for dinners. Very disappointing.
Ventajas: The location of the hotel lies in the middle of the hotel zone, so it was easy and convenient to get around. The hotel staff do a great job of keeping the resort clean, they are constantly cleaning day and night.
Desventajas: We were supposed to be given free Wi-Fi in room, however we were not, even though I had a printed ad of theirs. Also this resort expects their guests to make dinner reservations 48 hours prior to arrival, but they do not have this noted on their website.
En Riu Cancun All Inclusive, podrás pasar el día en la playa, descansando en una tumbona, y estarás a diez minutos en coche de Plaza la Isla. Dispone de 4 piscinas al aire libre donde divertirse, y un spa donde regalarse un momento de relax, con masajes, tratamientos faciales o tratamientos corporales. Aquí tendrás para elegir, con 6 restaurantes donde comer y un bar junto a la piscina para refrescarte con una bebida. Una discoteca y un centro de bienestar son otras de las instalaciones destacadas, y las habitaciones de este complejo turístico todo incluido offer balcón y televisor de pantalla plana.
Ventajas: The hotel is located in downtown - close to everything.
Desventajas: My girlfriend was sick. I called room service for breakfast. (Breakfast was not included and I was paying for it) They told me that they are busy and we must come downstairs. I went downstairs in the their restaurant. They told me that I can not take food to the room. My girlfriend must come downstairs to eat. I explained but they told me that this is their "hotel policy" and they can not do anything. I walked to a nearby restaurant and got the food. I travel all over the world on a regular basis and never heard such policy in a any hotel!
Ventajas: Staff were super friendly . Especially Carla . Loved her :)
Food was great . Thanks to the kitchen staff !! See you Guys soon !!
Ventajas: Pool area was very nice. Close bus bus connections.
Desventajas: Long way from beach. Room a little musty smelling. Club a little loud right below us.
Ventajas: El personal era super amable. Especialmente Carla. Me encantó :)
La comida era estupenda. Gracias al personal de la cocina!! Ver ustedes pronto!!
Ventajas: Zona de la piscina era muy agradable. Las conexiones de autobuses autobús cerca.
Desventajas: Lejos de la playa. La habitación olía un poco. Club un poco ruidoso justo debajo de nosotros.
En Smart Cancun by Oasis, estarás a diez minutos en coche de Parroquia de la Sagrada Familia. Después de ponerte en forma en el gimnasio, recupera energías en uno de los 2 restaurantes, o descansa mientras tomas un refresco en el bar junto a la piscina. También hay una piscina al aire libre, y las habitaciones cuentan con televisor de pantalla plana y minibar.
Ventajas: Food is upper tier for traditional All-Inclusive
Facilities are clean
The staff are friendly
Desventajas: Smokers outside are on the way in and out of the lobby with the smoke drifting inside
Noisy AC and the walls are thin (you will hear your neighbours
Inconsistent service and really slow in the restaurants
The beach is very plain and there is nothing to see for snorkelling
A diez minutos en coche de Plaza la Isla, Dreams Sands Cancun Resort & Spa - All Inclusive ofrece una playa privada donde disfrutar de sombrillas, masajes y cócteles en la orilla. Aquí podrás divertirte en las 2 piscinas al aire libre y en la piscina al aire libre, o relajarte a base de aromaterapia, hidroterapia y masajes de tejido profundo en el spa. En World Cafe, uno de los 7 restaurantes disponibles, podrás degustar cocina internacional durante el desayuno, el almuerzo y la cena. 5 bares con salón y una discoteca son otras de las instalaciones destacadas en este complejo turístico elegante, y las habitaciones ofrecen toques agradables como artículos del minibar gratis y estación de conexión para iPod.
Ventajas: Views were great. Staff was friendly and accommodating.
Desventajas: The sliding door to the balcony didn't lock. My reservation was not in the system correctly. Staff informed me it's a common occurrence with their staff.
Ventajas: Our room had a lagoon view and it was beautiful. The staff was friendly and professional. Great value for what we paid.
Ventajas: All is beautiful like the picture!
Desventajas: The resturent have the best food i eat in mexico!
Price is normal!
Ventajas: Las vistas eran fantásticas. El personal fue amable y servicial.
Desventajas: La puerta corredera de la terraza no cerraba. Mi reserva no estaba registrada en el sistema correctamente. El personal me informó de que les suele pasar a menudo.
Real Inn Cancún te sitúa a quince minutos en coche de Parroquia de la Sagrada Familia y Plaza la Isla. La piscina al aire libre es ideal para darse un chapuzón antes de pasar por Stock Cafe, que se especializa en cocina internacional y sirve desayunos, almuerzos y cenas. Un gimnasio, un snack bar o delicatessen y una terraza son otras de las instalaciones destacadas.
Desventajas: Looking into the lagoon instead into the sea
The hotel manager was watching our room to see if we were having more than 2 people staying in the room which was very annoying. We had friends come visit and he kept calling our room telling us it would an extra $20 for each person. Then he locked Ty he gate so that the only way out was through the lobby which is a fire hazard.
Ventajas: The bathroom and room was clean.
Desventajas: The hotel is in a residential area away from the other hotels which made it difficult to use a shuttle to get there from the airport. Hotel trying to charge extra for guests and trying to lock us in.
Ventajas: Good staff..helpful. quiet location.f
Desventajas: For the price it was great
The hotel is a good 15 minute walk from the nearest public beach and does not have beach access itself. It does have a swimming pool with a nice view of the hotel zone in the distance. The wifi is only available in public areas.
Desventajas: The front desk staff are helpful but expect tips for everything. They not only charge guests for a water bottle but also to call a taxi for you--unless you use their own taxi service which costs twice as much and, I assume, gives them a kickback.
En Suites Sina Cancún, estarás a diez minutos en coche de Plaza la Isla. La piscina al aire libre es ideal para darse un chapuzón antes de pasar por Island, que se especializa en cocina internacional y sirve desayunos y almuerzos. Un bar junto a la piscina y un bar o lounge son otras de las instalaciones destacadas, y las habitaciones cuentan con sala de estar y televisor de pantalla plana.
Ventajas: Staff over-all were helpful and friendly. Location was very nice on a very clean and beautiful beach. Lobby bar (drinks only) was available all hours. Service was good at the lobby bar. Cecelia and Eliseo were especially accommodating, helpful, and very personable. We enjoyed visiting with them.
Desventajas: The rules/schedule for food were SO strict that we often didn't get to eat. First night we went to every place on site and the neighboring property and were not able to get a single thing to eat. We had anticipated being able to sit outside on the beach and have a drink. That was not available either. There is one pool bar and a snack bar there, but everything serving outdoors closes by 5:15/5:30. Day 2 I walked up to the snack bar (which still had food on it) at about 5:20 and was told it was closed. At the same time my husband was at the pool bar trying to get a couple of drinks and was told they were closed. We walked around for a bit, and as we went to go back inside to at least get a drink, we saw a tray of drinks being delivered to others at the pool. Granted, those might have been ordered prior to 5:20 when my husband walked up, but if they were still making drinks, giving us a couple (only ones we had asked for at all that day) should have been done since it was prior to 5:30. The lobby bar was open, but we tried to order some food there and were told we could not. ??? We were told there is "24 hour" room service, but that has to be ordered to your room (where you can not be out enjoying the facilities). And NOTE we did go to our room and tried repeatedly to call room service and no one ever answered that night! Food quality was 'ok' but nothing special.
Ventajas: Food, staff, rooms, clean,
Desventajas: Little away from club zone and mall
Desventajas: Not at all what we expected. Not at all.
Ventajas: My girlfriend and I decided to go last minute to Cancun. We went for 3 nights and we stayed at the gr caribe solaris. Our experience was awesome and we had stayed at the gr solaris before. The gr caribe solaris hotel reminded us of Greece. The hotel is very clean, staff is very friendly, food and drinks were ok. The pool and beach were awesome. Furthermore, i liked the fact that i can go to the other Solaris Resorts and use there facilities as well such as the gym, pools, restaurants and bars at no extra cost. That alone made the experience more enjoyable giving our getaway a better experience. Thank you everyone at at all GR Solaris Resorts. We are definitely going back next month for another 3 night getaway. One other thing, dont be cheap and TIP the staff even if its a dollar. Thank you again, a couple from the Windy City, CHICAGO, IL.
Desventajas: Our experience was great and if your a complainer than you should pay more if you expect more. Life is to short to complain and with that said, make the best of your VACATION. The hard working people in these resorts work hard to make our vacation experience pleasurable and enjoyable. Our model is were do you go were you can sleep, eat, drink, swim, tan, and more for whatever cost or deal you pay at any of these resorts. Not back home! Bcuz, there is no all inclusive!! With that said, have fun everyone and make the best of your vacation.
Ventajas: food was mediocre, best bet was steak entrees and the grill during lunchtime, staff was friendly.
Desventajas: internet expensive (14-16USD/day), alcohol was cheap quality (only a few top shelf liquors), walls/doors are thin so you can hear noisy neighbors. agree with previous reviewer regarding tipping...saw it all over the place and it reflected in the service provided if the staff didn't think you'd tip. tipping should be more discreet at all inclusive resorts to try and maintain a level of quality service regardless of extras.
Ventajas: Great view.
Clean, good location.
Desventajas: No internet service.
Each day i have to pay $16.
Ventajas: The location is great. Beach and water are beautiful. Staff is friendly. Food is okay. Room service is 24hrs and is good. One of the 6 days of our stay we had drink service on the beach and that was nice.
Desventajas: Although the lobby bar is open 24 hrs nothing is going on. You might find a couple other people around after 10. The pools and hot tubs close at 8:30 :( my biggest complaint is the noise in the room. You can here EVERY sound your neighbors make and any noise from the hallway.The blinds do very little to block light so plan on being up early! One other thing men must where long pants and shoes to dinner. We like getting dressed up but having an opinion for something more casual would be nice.
Ventajas: Outstanding service and staff
Desventajas: Dirty rooms. Developed a rash :(
Ventajas: The staff in the restaurants and lobby bar were attentive and friendly.
Desventajas: We traveled as a last minute get-way and are an active couple in our early 50's. The room was not quiet, every noise, such as people passing in the hall or in the room above seemed loud. They advertise a pillow menu, however, only had one type of pillow and it was a child size pillow. They advertise turn-down service. We never received turn-down service and when we asked about it at the reception desk the clerk did not know what we were asking about. This is not a hotel for people with mobility issues. The pool is small with a step down ladder like one might have at their home pool. There are several steps to get down to the beach. Beach drink service was spotty. We have stayed at many all-inclusive resorts over the years, at least 15, and the tipping here was beyond bizarre! I think it is because it is partial time-share occupants and partial regular hotel occupants, but, people were tipping for everything. I have never witnessed this at other all-inclusive resorts. At other resorts if you want to tip it is done more discreetly to the specific person who provided you outstanding service.
Ventajas: Picked this place as it seemed to have the best reviews vs. price. For what we paid (mid-Nov), I think it was amazing. I've stayed at all-inclusives and resorts across the board. I did not expect great food, and I promise you can find amazing food here. Keep in mind this is a mid-priced all-inclusive place. Yes the buffets aren't great but there is truly very good food to be found at the smaller restaurants.
The small pool at GR Caribe is very quiet and comfortable, while the next door Royal Solaris (which you have access to) is larger and a bit more fun.
Finally, the entire staff - bartenders, servers, concierge, everyone were amazing. Friendly, attentive, fun - I was a little surprised that the service was as good as it was.
Overall, most of the positive reviews on this site are very accurate. We are in our late-20's and found the mix of people when we went in November to be very good. A few families, younger as well as older couples. A relaxing fun scene, definitely not a party, but we had a great time. Would definitely recommend.
Desventajas: Rooms were ok. Biggest complaint was our double beds (requested king) were very uncomfortable and we were on the first floor lobby and it was loud until late at night then early in the morning. But then again, we paid via a pretty amazing deal and we are in our upper-20's so it was not a big deal.
Ventajas: La comida, el personal, las habitaciones, limpias,
Desventajas: Poco lejos de la zona comercial y club
Desventajas: No fue lo que esperábamos. No en todos.
En GR Caribe By Solaris Deluxe All Inclusive Resort disfrutarás de una playa privada con actividades como windsurf y kayak. En la piscina al aire libre lo pasarás en grande, y el spa garantiza un buen momento de relax, con masajes. En Cafe Solaris, uno de los 4 restaurantes disponibles, podrás degustar cocina internacional durante el desayuno. 2 bares con salón y un puerto deportivo son otras de las instalaciones destacadas en este complejo turístico elegante, y las habitaciones ofrecen toques agradables como estación de conexión para iPod, albornoces, y camas de doble acolchado con sábanas de alta calidad.
Ventajas: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Desventajas: The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
Ventajas: A clean, safe place with friendly and helpful personnel .
Good location. Easy access to the beach nightlife.
Ventajas: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
Ventajas: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.
Desventajas: We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.
Ventajas: The beach
Desventajas: The wait time in the reception ... And you can feel the sun inside of the lobby
Ventajas: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice
Desventajas: Open air clubs full of partners and loud thumping music could be heard in the room at night
Ventajas: Un lugar limpio y seguro, con un personal amable y servicial.
Buena ubicación. Fácil acceso a la vida nocturna de la playa.
Ventajas: El lugar era increíble. Todo el mundo estaba allí para ayudarte y por favor. Tuvimos problemas con la habitación e Irvin nos ayudó mucho. Fue capaz de fijar nuestra situación y ser super amable todo el tiempo. Fuimos el fin de semana de las vacaciones de primavera, pero el hotel era bastante bueno al tranquilizar personas durante la noche, así que nos dieron buenas noches de sueño cada noche! El hotel en sí es increíble. Tiene una gran playa, personal, piscina, muy limpio, la comida y las bebidas. Yo estuve allí por 6 días y lo pasamos de maravilla todo el tiempo!
Ubicación del establecimiento
En Cancún (Avenida Kukulkán), a pocos minutos de Delfinario Delphinus Dreams y Playa Gaviota Azul se sitúa Krystal Grand Punta Cancun. Este complejo de 4 estrellas se encuentra muy cerca de Playa Fórum y Playa Caracol.
Te sentirás como en tu propia casa en una de las 295 habitaciones con aire acondicionado, estación de conexión para MP3 y minibar. Las habitaciones disponen de balcón amueblado. La conexión a Internet wifi gratis te permite comunicarte con los tuyos, y en tus ratos libres tendrás un televisor LCD con canales por cable para entretenerte. El cuarto de baño está provisto de artículos de higiene personal gratuitos y secador de pelo.
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este establecimiento, que ofrece 2 piscinas al aire libre, sauna y gimnasio abierto las 24 horas. Se ofrece además conexión a Internet wifi gratis, servicios de conserjería y servicio de canguro (de pago).
Este complejo ofrece tarifas con todo incluido. Esta tarifa incluye las comidas y bebidas que se consuman en los bares y restaurantes del establecimiento. Se podrá aplicar un suplemento por comer en algunos restaurantes, o por determinados menús o platos, bebidas u otros servicios.
Descubre los deliciosos platos de los 4 restaurantes y la cafetería de este complejo. Y si no te apetece salir, puedes llamar al servicio de habitaciones las 24 horas. Relájate con un refresco en el bar en la playa, en el bar junto a la piscina o en uno de los 4 bares con salón. Se sirve un desayuno bufé de pago.
Servicios de negocios y otros
Tendrás centro de negocios, servicio de tintorería y servicio de recepción 24 horas a tu disposición. Este complejo pone a tu disposición 2 salas de reuniones donde celebrar todo tipo de eventos. Hay un aparcamiento con asistencia gratuito disponible.