Hotel Aixo Suites

People were helpful and breakfast was tasty

There was bugs in the room. It might be due to nature of the location, but still...

Breakfast is really good, although sometimes you are waiting like 15 minutes to get more arepas, for example. The hotel is nice and clean.

We booked a sea view room but it actually was facing another building. You could see the ocean if you would get close to the window and take a look to your left. Such a scam. We showed our discontent and offered to move to a standard room, and get our money difference back. They just gave us the money difference. It was the right thing to do, and I appreciate they did that. However, the sea view room is not what they show in the pictures. There are only 2 rooms that are like that, and the other 2 are facing a building, so beware which one they give you. For $100 I think there are better options in Cartagena.

I liked how relatively close it was from the old town (approx 15 min walking) and the hotel is facing the sea (although is not a nice beach to go in the water or sunbathe). Breakfast was delicious! They had arepas, sandwiches, sausage, eggs, fruit as well as all the other standard breakfast items.

I paid for a room facing the ocean as advertised with pictures when you choose your room but unfortunately, the room was facing another building and you could see the ocean got close to the window and looked to your left. So disappointing. The hotel is pretty expensive for what it has to offer (especially if you are going to charge that for a sea-view. The rooms are very clean although they looked a little bit run-off. They should do some renovations. We complained about our room stating that we didn't pay that price for a room without an ocean view and that we would be okay moving to another room without sea view and get compensated, or to move us to our corresponding suite. The manager ended up refunding us for the extra amount paid for that room. That was a satisfying outcome but still, the experience there was just okay giving how expensive the hotel was for what it has to offer, and the fact that they are trying to trick you into thinking you'll get a room with an ocean view... Just disappointing. If you put the right pictures while offering a room, this wouldn't happen.

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