Hoteles en Nueva York

Ventajas: Los aspectos arquitectónicos del vestíbulo y la habitación. Ubicación, Ubicación, ubicación.

Ventajas: Ubicación, instalaciones y servicio destacable

Desventajas: Nada

Ventajas: Hotel hermoso. Excelente servicio. Espectacular edificio e interior.

Desventajas: Cartel de lata para internet. Limitado a 2 dispositivos por habitación.

Ventajas: Me encantaron las grandes habitaciones enormes para Nueva York.

Ventajas: Las habitaciones son muy bonitas y cómodas. El personal era muy servicial y profesional. El desayuno era de primera categoría. Nos hubiera encantado quedarnos más tiempo.

Ventajas: Las habitaciones son amplias. Grandes productos. Ducha impresionante.

Desventajas: Desearía que hubiera una cafetería o Starbucks en el vestíbulo.

Ventajas: Very pleasant and friendly staff the location was a little out of the way from the buzz of New York and you had to walk a few blocks to get the metro. A taxi to Times Square was around $25 - $30 dollars depending on time and traffic and we stayed over New Years so it was busy with plenty of traffic. The door staff were extremely helpful and always pleasant. The rooftop bar was closed and this was disappointing. But overall highly trained staff who were always super nice and the hotel was very clean and our rooms were very spacious you got complimentary water and coffee every day for your room which was a bonus. Very close to the 911 memorial museum which we took advantage of as it takes a good few hours to go around.

Desventajas: We were disappointed that the rooftop bar was closed during our stay. I’m sure a few patio heaters would’ve enabled it to be open in the colder weather on the days it was dry. Even weather depending we would’ve understood better why it was closed. As I’m sure there would’ve been lovely views at night from it. I think this should be reflected on the price in the winter months.

Ventajas: having a sitting room in addition to a bedroom was fantastic! The service was very good also, staff went out of their way to help decorate our makeshift Christmas tree/ branch- very sweet ☺️

Desventajas: The beds were too soft for us- kept rolling into the middle, waking up with a sore back

Ventajas: Suite was great as travelling with 2 adult children one used sofa bed.

Desventajas: Tried to get IHG match status to Hilton Honors before stay not successful and staff couldn’t really help either and put me on phone but advised it can take 5days. Stay over and still no communication re points for 3rd time. Hotel did give 2 mornings of breakfast but points match would have given free breakfast evert morning.

Ventajas: Great size for New York standards. Efficient staff from front desk to room service Clean rooms and great beds. Even the sofa bed wasn’t bad! Great friendly location especially if travelling with young kids and prams Away from the hustle bustle of Times Square and midtown Very close to WTC subway system

Desventajas: If you don’t mind being away from the midtown/Central Park region- there isn’t much not to like.

Ventajas: El lobby es precioso y el personal super amable, nos encantó!!

Ventajas: Epic breakfast and very friendly and welcoming staff!

Ventajas: El trato de la gente menos un camarero

Desventajas: El camero el de mesas del restaurante atrium, Fernando ,pone mala cara cuando no dejas propina ,incluso poniendo a otros compañeros en contra del cliente por tal motivo ,desde el primer día que pagas antes de llegar a la caja ,va mirando todas las carpetitas del pago para ver si has dejado propina ,un impresentable

Ventajas: Location, decor, comfort.

Desventajas: We had a beautiful view but were unable to open the blinds. Asked for service and only got partial resolution. Very frustrating. Remotes to operate lights and adjust shower and blinds were outdated, unintuitive, and quirky. Too expensive for this!

Ventajas: Muy bien ubicado. La gente muy amable y las habitaciones muy cómodas!

Ventajas: Es un hotel excelente, lo que es lógico siendo de la cadena HILTON. La ubicación es perfecta e escasos metros del One World Trade center. Nos os perdáis la visita al OCULUS. O al 21 Century que esta muy cerca.

Desventajas: Quiza se eche de menos algo mas de personal que hable español en recepción. Yo me defiendo bien, pero si va gente mayor con dificultad para entenderse o que no lo hable con cierta fluidez, les va a ser incomodo. Ojo al minibar. Te explican y advierten de que si coges simplemente una botella, te la cobran, y ES CIERTO!!! Al final, se lo comentas (solo las cogimos par verlas, porque hay una variedad enorme) y te lo arreglan en la factura, pero hay que revisarla por si acaso.

Ventajas: It was spacious and clean!

Ventajas: Nos encantó él servicio del hotel. Todos los empleados muy amables. Las habitaciones amplias y cómodas.

Desventajas: El desayuno nos pareció un poco costoso.

Ventajas: friendly environment, relax lounge and easy to get things done w/ technology and friendly staff

Desventajas: a little bit noisy

Ventajas: La atención es es excelente, sabían que era mi cumpleaños... nos hicieron esperar un poco al momento del check-in... y nos dieron la habitación cuyo número corresponde a mi fecha natal! Para mi, algo nunca visto! Globos y tarjeta en la habitación, un personal joven, dinámico, detallista, atento, no se puede pedir más. La cama (que ocupa el tercio de la habitación!) es súper cómoda, y todo (iluminación, TV, persianas, temperatura, alarma...) se controla a distancia desde un iPad. Genial.

Desventajas: Pues... de verdad que no sé! Todo estuva a la altura de las expectativas, y las superó con creces. No llegamos a probar los desayunos, así que no podemos opinar al respecto.

Ventajas: Location, friendly staff, roof top view.

Ventajas: La ubicación es excelente para conocer New York, habitación impecable, muy cómoda, limpia, cama excelente, implementadas con domotica que funciona muy bien. recomiendo 100% este hotel.

Ventajas: Todo en general. El hotel está genial.

Desventajas: El hotel está genial, por poner un "pega", pensábamos que las vistas eran más espectaculares y cogimos habitación alta con vistas. Estaba bien, pero no cumplió con lo que esperábamos.

Desventajas: So simple, so cool, such a funky place.

Ventajas: El desayuno fantástico con la opción de tomar café con leche del de verdad, no sólo café americano. Muy buen ambiente en el lobby y una decoración moderna, cálida y agradable.

Ventajas:

Desventajas: Dirty sheets in the new room. Did not clean our the room the whole day

Ventajas: Great location, clean, friendly staff, cool rooms

Desventajas: Slightly higher priced than it should be for the room size

Ventajas: The CitizenM hotel is a friendly easy with sensational staff. It is perfectly locate and priced well. The hotel targets the business and short term traveller so rooms are small. In saying this they so well designed you feel like you have heaps of room. With a lot of storage space. We had two rooms for our family of four which was perfect. We checked in late in the afternoon so our rooms were not on the same floor however this resolved by the wonderful staff with no problems the next day. They couldn’t do enough to help out. We spent time in the ‘living’ room and the roof top bar, used the ironing room and used the gym. Of all the places we have stayed in the world, this was the first time every staff member was helpful and happy. The CitizenM company has found the right formula for overall hotel comfort, staff friendliness and efficiency as well as helping you feel you are in your home away from home. Thanks so much

Desventajas: Nothing at all

Ventajas: The room was very comfortable and had a nice layout, the staff were extremely friendly and helpful, the rooftop bar and balcony was very relaxing and had a great view. The coffee baristas were wonderful.

Desventajas: Nothing that I can think of.

Ventajas: Window and view amazing, and I loved the bed! Staff were exceptionally friendly and lovely

Desventajas: The iPad was a little glitchy

Ventajas: La habitación era absolutamente preciosa

Desventajas: La construcción

Ventajas: The staff was helpful and responsive. The hotel was really beautiful and very clean. Turndown service with water and chocolate was a nice treat. We would definitely stay at the Beekman again!

Desventajas: Everything was perfect.

Ventajas: The building is amazing - perfect for a winter weekend in the City. Our room and the Temple Court bar area were warm and cozy, as well as beautiful. Our dinner at Augustine was terrific.

Desventajas: Our window looked out over parking garages and uninteresting buildings, but there's obviously only so much you can do with that!

Ventajas: Location. Black cat lounge. Atrium. Internet was steady and reliable.

Desventajas: Brighter lights in room (couldn’t read a book). Business center to allow printing of boarding passes would hav bee nice. Shower head yielded weak stream.

Ventajas: Posiblemente la mejor opción en el downtown de NYC

Desventajas: Nada, todo excelente

Ventajas: Todo estupendo, la habitación espaciosa, el baño cómodo, la cama muy confortable, el edificio precioso aunque un poco oscuro, la decoración de la habitación también muy bonita.

Desventajas: Cuando quisimos comer algo en el bar nos dijeron que sin reserva teníamos como 1- hora de espera... no había mucha más opción por la zona y llevábamos todo el día sin comer por el viaje..

Ventajas: Muy lindo todo

Ventajas: Great room, very friendly and professional staff.

Desventajas: No slippers

Ventajas: Beautiful hotel. Great value for the money.

Desventajas: I was in a room with construction outside, but it wasn’t too bothersome.

Ventajas: A very pleasant property, nice staff

Desventajas: Coffee could be better...

Ventajas: The king size bed was comfortable.

Desventajas: The hotel is trying to copy the Nomad hotel's Belle Epoque style but lacks attention to the details. The staff at the bar could do a better job at being friendly especially the platinum blond lady. The staff's outfit doesn't reflect a 5 star hotel. The rooms are noisy. Even on the 4th floor you can hear the subway. We had a rollaway inflatable mattress which made my son sweat because of the plastic material. The breakfast was ok, granola way too sweet and poor quality tea.

Ventajas: Fabulous hotel in historic building in downtown NYC. Beautifully renovated with a luxury hipster feel. Fantastic architecture and very friendly and competent staff. Recommendation for tours was excellent and they even allowed us to store our luggage on the return journey.

Desventajas: Service in the beautiful bar/restaurant is patchy and quality of food variable

Ventajas: Public spaces gorgeous! A perfect winter retreat in the city. Good excellent, cocktails excellent.

Desventajas: I think the bedrooms need to be improved. Fluffy large towels, and better mattress and bedding. As extremely elegant as the library/bar/ restaurants are the bedrooms felt shabby.

Ventajas: La habitación estaba limpia y parecía agradable

Ventajas: Room and design

Desventajas: Great water bar in lobby. Not always avaiable

Ventajas: La cama era comoda y una camarera en el desayuno era muy simpática . Lo mejor del hotel.

Desventajas: En la habitación no hay nada en la nevera. No pido dulces ni grandes cosas. Pero Por lo menos una botella de agua. Qué ya por el precio es lo mínimo que uno espera de un hotel de 4 estrellas Hay que bajar a recepción a llenar un vasito y si se sale por la noche y se olvidas te tienes que aguantar al día siguiente. Lo pasé fatal. Pase mucha sed.

Ventajas: The bar and shower.

Desventajas: Kitchen opens too late

Desventajas: They have charged me $28.06 mandatory fee. I do not understand why would someone cheat like that when you offer lower rate to attract to begin with. I am never going to book again

Ventajas: Great location. Clean room.

Desventajas: The front desk lady was not forthcoming about hidden hotel fees. I never approved the fees and found out about them on my monthly statement. Manager was professional and great and rectified my complaint issue about the charge.

Ventajas: We love the hotel. It was extremely clean and we liked the vibe. The only issue is that the water and ice machine didn't work on our floor. Other than that it was great!

Ventajas: Location, modern, friendly and reasonable

Desventajas: The variance in room charge based on the day of the week

Ventajas: La ubicación excelente

Desventajas: Todo perfecto

Ventajas: We chose this hotel for its fitness facilities and we were not disappointed - the extensive equipment is clean and new, including Peloton bikes and complimentary laundering of gym clothes! So convenient! Additionally, the location was great being very close to the subway station and amenities. To top it off, the staff member who checked me in recalled that it was my 40th birthday during my trip and sent up a bottle of bubbly ! The rooms also looked better in real life. This hotel exceeded our expectations on a daily basis, I would stay here again without a doubt. Thank you for a wonderful stay.

Desventajas: No negatives!

Ventajas: El personal, la limpieza. La ubicación

Desventajas: Debería tener más lugar para guardar las pertenencias.

Ventajas: Las instalaciones y la ubicación

Ventajas: Love the wellness theme, exercise videos on the Hotel Tv, exercise equipment in the room, 24h gym and location. Also loved the lime/ginger water at the lobby! I don’t get to exercise much at home due to work hours and being in this hotel motivated me to work out a few times! Woohoooo!

Desventajas: We were a family of 2 adults and 2 teens and used a room that was able to sleep 4. The double beds seems smaller than a queen and it was really squishy for 2 adults (we are 2 average sized Asians). The room was also quite small and we had a fair bit of luggage. So literally had to step over our bags when open up. On the service end, it’s uneven (pun no intended). The hotel provides filtered water, like/ginger or Mint at the reception area. Love that! We usually get a drink of water bf we set off and when we get back. But most times, the filtered water was not filled up. Some staff are friendly, some are not. Would still recommend the hotel but probably need to see if these things bother u.

Ventajas: Style, spaciousness, homely feeling, comfort and location.

Ventajas: The location was great, right across the street from the Federal Reserve and very close to Wall St, World Trade, City Hall, and the Brooklyn Bridge. I stayed in the Superior Studio, and the room was one of the most luxurious I’ve ever stayed in, with a very modern design. It featured a kitchenette with a stove, fridge, and full dishwasher, as well as a living room area and a sleeping area split by a large wooden structure with a desk on one side, and a small closet and drawers on the other, as well as TVs on both sides. The structure left some space between the top and the ceiling as well as the far side and the far wall of the room, giving the room a more open feel. The bathroom was also very modern with all white wall-to-wall tiling, gray textured floor tiling, and a large shower that was level with the bathroom floor, featuring the same tiling to match, and a translucent sliding door to the bathroom. To put into perspective, my partner and a friend of mine went with me to check in, and they were both amazed upon seeing the room. My friend’s jaw dropped when she saw me closing the bathroom door. Although this may not be the most luxurious hotel I’ve stayed in overall, it’s my favorite as of writing this review.

Desventajas: I suppose I didn’t like how the housekeeping service is not included and costs $75 to have done each time. There’s also additional terms to this, such as daily housekeeping service being included with the reservation if an individual makes a flexible reservation (the one with free cancellation up to a certain date) but this is only if the reservation is 4 nights or less. If it’s 5 nights or more, housekeeping will be done only once per week. However, I understand this charge because this is more of a niche luxury hotel that surely faces a lot of competition in the area as well as the whole borough, and they did a great job of keeping the cost relatively low for such high quality amenities. Another thing to note is the bathroom door does not lock, though I had no issue with this.

Ventajas: Ubicación, limpieza y personal. Apartamento de 96 metros cuadrados de 5 *. F

Desventajas: Cumplió con todas nuestras expectativas. No es en absoluto barato pero merece la pena.

Ventajas: Wonderful hotel ! 1. Nice location, many subway stations nearby. Also markets and Joe’s pizza ! 2. Helpful agents 3. Nice bar at the terrace with hot coffee and snacks 4. Big room with a well equipped kitchen I would choose AKA Wall Street again on next visit in New York

Ventajas: The location was perfect! My business was at the Smithsonian Museum of the Native American - just a few blocks walking distance. LOVED the large room! Way larger than most hotel rooms I've ever stayed at in NYC. Modern amenities, every staff person we ran into was very helpful, kind and courteous. Elevators were fast too! This is where I'll be staying anytime I'm in NYC. I absolutely loved this hotel!

Desventajas: There is no daily maid service, but that really wasn't a problem.

Ventajas: El diseño, los materiales de la decoración, el equipamiento del apartamento, la amabilidad del personal. El salón con café y bollería gratis. El gimnasio.

Desventajas: Que el salón no tuviera café o te por la tarde

Ventajas: La limpieza y ubicación!

Desventajas: Falto agua para tomar en la habitación.

Ventajas: The overall experience was very good and I would most probably come back here on my next trip to NY. The room was clean and spacious with a full equipped kitchen.

Desventajas: The TV did not work properly. We expected a bit more assistance with our luggages, as when we asked to store them for a few days nobody at the reception desk was helpful to solve the problem and from such a high standard place we wouldn’t have expected.

Ventajas: Todo,lo que más el personal.

Ventajas: La limpieza, lo completas que son las habitaciones, los servicios que ofrece el hotel de forma gratuita. (El hotel ofrece café, bollería y fruta gratis todas las mañanas). Se encuentra en una zona muy cómoda para ir a cualquier sitio. Supermercados y buena variedad de restaurantes a menos de 5' andando desde el hotel. El personal del hotel muy amable y atento.

Ventajas: The staff at AKA Wall Street especially Giovanny , Mei and Leana are benchmarks for customer service and hospitality , From the beginning we were made to feel at Home and as comfortable as possible.

Ventajas: La cama era cómoda. El servicio era genial

Ventajas: El personal ajustó inmediatamente un error en la reserva del hotel, al registrarse. Carol reconoció la cuestión e hizo el ajuste de una manera tan eficiente y profesional.

Ventajas: El personal de recepción era muy profesional y agradable. Ella intentó atender a todas nuestras peticiones.

Desventajas: Ninguno

Ventajas: Mi esposa y yo nos alojamos en el Palace hace muchos años y esta estancia fue la primera propiedad de Lotte. Es un hotel grande, así que le faltaba la intimidad de algún lugar como el Lowell Carlyle o la Plaza Athenee. Dicho esto, es considerablemente menos caro, a menos que esté en las Torres. Lo que me pareció notable fue la consistencia de la actitud del personal. Amable, apropiadamente personal, atento y servicial.

Desventajas: $50 por un desayuno simple (gachas de barro con fruta, café y un jugo de verduras recién hecho, era un nuevo alto (o bajo, dependiendo de cómo lo mire) para Nueva York. Delicioso, sin duda, pero caro.

Ventajas: Un hotel precioso, unas vistas increíbles y lo suficientemente lejos de la locura De Times Square, pero a un paseo bastante fácil de donde quiera ir. Yo estaba escéptico por el trato que conseguimos en hotels.com, pero fue un lugar impresionante!

Desventajas: No hay armario en la habitación del hotel.

Ventajas: La decoración, la ubicación, la limpieza

Desventajas: 16.00 dólares por el wifi

Ventajas: El hotel es absolutamente precioso en una gran ubicación! Me encantó mi estancia allí!!

Desventajas: Cobrar 16 euros al día para el wifi es una locura

Ventajas: Nuestra habitación daba directamente a la Catedral de San Patricio y era preciosa. La habitación era espaciosa (inusual para Nueva York), limpia y cómoda. Hay una cafetería maravillosa justo al lado del vestíbulo del hotel para cafés especiales y pasteles franceses, y el gimnasio es increíble. Hay muchos bares y restaurantes a poca distancia a pie, así como muchas de las atracciones turísticas como el centro de rock. Recomendaría encarecidamente este hotel, y buscaré volver a hospedarme allí.

Desventajas: No había nada que no me hubiera gustado de este hotel, aunque hubiera preferido una tarifa más baja de Internet (cuesta 16 dólares al día).

Ventajas: Amplias habitaciones, excelente ubicación

Ventajas: El personal era genial, el servicio excelente, las habitaciones eran enormes en la torre

Desventajas: No había café en la habitación, muy caro pedirlo que lo trajeran a la habitación

Ventajas: El personal era muy cordial y dan un excelente servicio al cliente.

Desventajas: Cargo por conexión inesperado de $700 la noche.

Ventajas: Ubicación

Desventajas: La habitación no había sido limpiada correctamente por el servicio de limpieza

Ventajas: Excelente hotel . Localidad , precioso y servicios

Desventajas: Todo estuvo perfecto

Ventajas: La ubicacion es buenisima, el personal es muy amable

Desventajas: El baño es malisimo

Ventajas: We had a wonderful stay at the Lotte NY Palace hotel. Staff was excellent, At the front desk did a great job checking us in and went above and beyond checking us in early and  was helpful with a question regarding wifi.

Desventajas: They need to upgrade rooms, hotel is getting old need to renovate ASAP

Ventajas: Es un excelente hotel con gran ubicación. Servicio y atención de primer nivel.

Desventajas: Las camaristas no fueron particularmente atentas en cuanto al tema de cambio de toallas.

Ventajas: Nice and confortable

Ventajas: La excelente ubicación.

Desventajas: El personal de conserjería, muy despersonalizado dada la acumulación de gente que atender.

Ventajas: The staff was amazing! I loved the location - central to everything we wanted to do. Loved being right next to St. Patrick's Cathedral!

Ventajas: wonderful staff, great location

Desventajas: nothing

Ventajas: La ubicación y el tamaño de la habitación es muy cómodo

Desventajas: No tiene cafetera en el cuarto No te dan agua mineral en el cuarto El baño tiene cortina de ducha Si bien el cuarto es cómodo le vendría bien una renovación

Ventajas: The location was overall good and the room was big.

Desventajas: The door was left open when we returned on our last day by (i assume) the cleaning staff. Nothing was missing, but it was still extremely concerning.

Ventajas: The whole atmosphere in the hotel was one of comfort and luxury, made even more special by the beautiful Christmas decorations. All the staff were extremely pleasant and helpful. We were allocated a corner room, which had a fantastic view down 51st Street.

Desventajas: The only criticisms were that there was some hair stuck to the wall in the bath/shower area for the duration of our stay, and that there was a charge for Wi-Fi.

Ventajas: Una estancia increíble en el Refinery. Vinimos aquí para un regalo de cumpleaños sorpresa, y el personal era increíble. Nos sorprendió que muh suéter con una mejora y un servicio de siguiente nivel sin parar. Gran hotel, azotea, jazz, personal, habitaciones... todo genial. Me volveré a alojar aquí pronto.

Ventajas: El personal era agradable. Las camas son cómodas.

Desventajas: Demasiado centradas en estar a la moda Anunciado como un 4-5 estrellas. Más como un 3-4 estrellas No hay cafetera en la habitación.

Ventajas: Mi marido y yo viajábamos con nuestros dos hijos adultos y sus compañeros, así que reservamos 3 habitaciones. Todas las habitaciones eran espaciosas y cómodas. La decoración era de moda, con comodidades de alto nivel. Nos encantó el bar de la azotea y tuvimos una comida estupenda en el restaurante adjunto. La ubicación era perfecta. En general, una estancia estupenda.

Desventajas: Algunos de los muebles de la habitación mostraban un poco de desgaste. Y la silla de escritorio era la única silla en la habitación. Además, el armario era muy pequeño. No hay suficiente espacio para colgar nuestra ropa y abrigos.

Ventajas: Precioso espacio con habitaciones limpias y muy buen servicio. Nos alojamos sólo una noche pero tenemos muchas ganas de volver.

Desventajas: Todo fue perfecto.

Ventajas: Las habitaciones estaban limpias y eran muy cómodas. El personal de recepción era muy amable y servicial.

Ventajas: El personal era muy servicial y muy amable.

Ventajas: Rooms were dare I say it ROOMY for NYC. Adequate storage space and closet space and bathroom was a decent size.

Desventajas: Thin walls, assuming our next door neighbor had to much fun at the Roof Top Bar and was throwing up the whole night, we had the pleasure of hearing every single thing for about 1-2 hours straight. Had to turn on the TV to muffle some of it out!

Ventajas: Muy bien ubicado y habitación grande para ser NY. Muy lindo mobiliario , vista del hotel y gran rooftop

Desventajas: El precio

Ventajas: Relaxing vibe but still had fun energy. Our room was sooooooo quiet we didn’t even know we were in the city when we were there. Across the street is coffee culture for good coffee and Whole Foods is around the corner across from Bryant park. Close to subway which was a huge plus especially when heading to the usopen tennis.

Ventajas: The room size is good for NYC. The staff are very friendly and helpful. The location is great. The two bars excellent. Proximity to the breakfast venue a bonus - though a bit expensive.

Ventajas: We were on our honeymoon and were so pleased by Refinery. excellent host in ensuring that our honeymoon was memorable for all of the right reasons. Thank you to the team at Refinery for helping to make our honeymoon memorable!

Desventajas: There were a few hiccups in our reservations to do with billing and how it was handled at check-in - which were quite frustrating, but we were so thankful to host for sorting us out and ensuring a smooth and enjoyable last night at the hotel.

Desventajas: Habitaciones no insonorizadas y se oye todo. Sin restaurante propio.

Ventajas: Efficient check in. Daily complimentary glass of wine. Friendly staff. Rooftop bar. General ambience- especially fragrance in all areas.

Desventajas: Rooftop bar closed for private function on New Years Eve.

Ventajas: Staff where helpful however it’s a real struggle to get food - the restaurant next door are not accommodating at all

Ventajas: Excellent location

Desventajas: No coffee and tea making facilities. Free coffee is available in the lobby until about 10am, wouldn’t hurt to make it available all day.

Ventajas: Excelente localizacion

Desventajas: Caro para lo que es

Ventajas: The staff and hotel was awesome.

Ventajas: Superb people and fantastic Service especially the folks from Concierge..!!!

Desventajas: Nothing....everything was awesome..!!!

Ventajas: Staff help and room

Desventajas: Everything is nice

Ventajas: Beautiful hotel, clean, rooms very spacious. Staff very friendly and helpful. Location is perfect for someone who wants to get away from hustle and bustle of mid town. We enjoyed our stay from start to the end. We will be back :)

Ventajas: Staff is very friendly and truly make you feel at home. Very engaging. The views of the Statue of Liberty from our room were awesome. The relaxing setting of the Liberty Lounge helped us start our days off right.

Desventajas: Safe did not work. Staff did try to fix it, but it was completely broken. Beds are a litter firm for my taste and some of the room furniture was beat up. No fridge in the room is a mystery.

Ventajas: Cleanliness, helpful staff

Desventajas: Got stuck in my room because our door was jammed. They took a look at it and decided to move us to another room. Wasn’t in the new room more than 5 minutes and got stuck in the bathtub (where the toilet is located; very small space). Had to call fo

Ventajas: Beautiful location.

Desventajas: No in-room coffee maker or fridge. No vending machines or in-hotel store. They very much want you to use room service at this hotel.

Ventajas: Amazing view from the rooms facing the river

Ventajas: The view!!!! Separate toilet,shower, bathtub. Ropes. Telescope in the room is a nice touch. Controlling the TV from my phone.

Desventajas: There is no coffee/tee maker in the room. Free coffee was offered downstairs But no TEE. I had to pay $8.00 for cup of water. That made me feel like I have been taken.There is no reason for it.The rest of my stay was great!!!!

Ventajas: The Wagner is the best place we have stayed in a very long time. They accommodated my needs. The service all around was excellent. The food in the restaurant and room service was great. Very clean. We loved the location, walking distance or train ride away. Definitely will stay here again.

Ventajas: cleanliness

Desventajas: The bed was uncomfortable

Ventajas: The location of the hotel is great giving good access to New York but in a quieter location with stunning statue of liberty views. The staff were really friendly and helpful and the breakfast each morning was exceptional.

Desventajas: We were charged twice and there were also queries over the resort fee which was included with our booking.com rate. The beds were not as big as we thought so do take note and the sound proofing was disappointing with us having alot of noise on our first and last nights.

Ventajas: La ubicación es estupenda. Personal era cortés y rápido. Tamaño de la habitación era bueno y todo estaba limpio y nuevo. Desayuno en el Palm Court era bueno. Nos alojaremos aquí de nuevo.

Desventajas: nada

Ventajas: Luxurious and very comfortable. Beautiful room with the attention to detail you'd expect. Rose Bar was entertaining and comfortable. Staff are excellent on check in (and throughout).

Desventajas: The lobby can be a bit impersonal and busy with all the tourists trying to get in and 'see the Plaza'. The elevators are small and one was not working, so it literally took about 10 minutes to get up to our room. And I found a nut on the floor of the room indicating it hadn't been vacuumed (only in a near-perfect hotel would I even mention such a small thing, but in the Plaza is was rare to find anything not perfect).

Ventajas: Location and concierge staff

Desventajas: Tourist attraction as a paying guest have to queue to get in hotel and show room key which after 7 days gets laborious Manager refused to meet me to discuss

Ventajas: El champagne bar fantástico, así como el bar de la cúpula

Desventajas: El servicio, estando en nueva York y habiendo salido de la habitación a las 8:00 am, cuando llegamos a las 14:45 la habitación aún no estaba hecha! La bañera el primer día se estropeó y no pudimos cerrar el grifo con lo que tuvimos que llamar a mantenimiento. Al día siguiente directamente no funcionaba. Lo peor de todo la pasividad del personal respecto a los problemas que tuvimos. Es un hotel muy caro y uno espera al menos que se comprometan con el servicio y que ofrezcan alguna disculpa, cosa que no ocurrió.

Ventajas: Elegante, el servicio, ubicación. Un placer. Es como estar en otro mundo. El baño una maravilla

Desventajas: Nada. Las almohadas un poco blandas... Pero eso tema mio....

Ventajas: The hotel is classic style as I like and the hotel's restaurant has delicious food and very fancy.

Desventajas: Nothing everything was perfect.

Ventajas: Everything is incredible❤️❤️❤️

Desventajas: Moquette in the room

Ventajas: Everything was elegant. Location was great

Desventajas: Food prices were extremely high. Food court closed too early

Ventajas: This hotel lives up to it's iconic status! Stunning rooms that are super clean.

Ventajas: Everything was run so smoothly

Desventajas: Everything was as you would expect, perfect.

Ventajas: La ubicación , calidad , historia

Desventajas: La cena de fin de año su costo de 990 dólares no los valía por mucho , se sirvió una cena De 400 dólares cuando mucho

Ventajas: Suites muy buenas

Desventajas: Fachada en reparacion

Desventajas: El mal trato del personal de la puerta principal los bell man muy groseros con nosotros

Desventajas: Cortinas no apagadas en una gran ventana que da a un edificio comercial con luces en toda la noche! Increíblemente difícil de dormir en tales circunstancias. Aislamiento acústico muy pobre también. Podía oír conversaciones perfectamente claras desde el pasillo.

Ventajas: Me encanta el pub Wheeltapper Me encantó el ambiente irlandés del hotel. Céntricamente situado, cerca de los trenes 4.5,6 Personal muy agradable Acogedoras habitaciones

Desventajas: Habitaciones pequeñas No hay Wifi en las habitaciones

Ventajas: Habitaciones limpias, grandes para ser Nueva York, el personal es super servicial y amable!!!

Ventajas: El hotel estaba limpio y tranquilo, el personal era amable. Bien situado, cerca de la estación Grand Central. Las habitaciones eran espaciosas para Nueva York y bien equipadas.

Ventajas: Este fue un hotel cómodo y tranquilo. Tiene un restaurante y bar en la vista. El personal era muy servicial. La temperatura de la habitación justo y una cama cómoda.

Ventajas: Cuarto de baño bien equipado, pero muy pequeño. La cama era muy cómoda, así como A/C Personal muy amable y servicial. También me pareció muy limpia la habitación.

Desventajas: Encontramos el dormitorio y el baño pequeños, incluso para ser Nueva York.

Ventajas: El pub era auténtico y agradable.

Desventajas: Tuvimos un pequeño problema con nuestra cerradura de la puerta, el personal resolvió nuestros problemas relativamente rápido.

Ventajas: I chose this hotel for its proximity to a Gala that i was attending. Everything went smoothly, although I didn't have much time to spend in the hotel.

Ventajas: Friendly accommodating staff. Clean and comfortable rooms.

Desventajas: Nothing

Ventajas: Ubicación, buenas habitaciones.

Desventajas: Desayuno no incluido. Wi fi no incluido.

Ventajas: The staff were extremely helpful and friendly. The concierge couldn’t have done enough for us!

Desventajas: The hotel charge around $15 a DAY for use of the WiFi which is extortionate. We would have liked to have been able to plan day trips and meals from the hotel but weren’t willing to pay that amount. The hotel must be making a huge profit from those charges!

Ventajas: Excelente ubicación, muy cómoda habitación, buen patio para almuerzo o desayunos, buena conexión de internet, personal amable

Ventajas: If you are thinking of booking this property do it...every single staff member so kind and helpful...rooms ideal and cleaned everyday we stayed for 3 nights..location ideal right beside grand central station and on Lexington...if your looking for a small intimate home away from home...Do it!

Ventajas: Buena localización.

Desventajas: La chica del check in muy poco empática. Después de un viaje largo en el que llegué algo cansado, la atención fue muy apresurada, caótica y sin ninguna delicadeza. Por otro lado, no hay wifi gratuito en las habitaciones (coste extra de 15USD), sólo en el hall. Bienvenidos a la prehistoria.

Ventajas: The comfort!! Lovely spacious, clean rooms

Desventajas: We had an issue with the heating and electrics in one of our three rooms However the staff were attentive in finding a solution

Ventajas: Well the hotel is in a fantastic location right next to Grand Central Station has a great Irish bar for excellent food and drinks , all the staff were fantastic and the rooms spotless. We must give a special mention to Michelle who could not do enough for us . She made our stay awesome!! Thank you

Desventajas: Nothing

Ventajas: Right from walking in the door, a very short walk from Grand Central Station, we met by an attentive staff and a quiant lobby. After a quick drink our room was available for an early-ish check in as requested. The room was as expected, roomier than most NYC hotels we have stayed in. And fine layout and functionality given it is an old hotel renovated The Wheeltapper Pub was excellent for meals or drinks. We were in our usual neighborhood when staying in NYC so walking to 5th avenue, Times Square, MOMA, Macy's etc are all doable if you like walking NYC - which we do. We enjoyed our stay and will look at the Fitzpatrick rates on booking.com for our April NYC trip.

Desventajas: Nothing of consequence.

Ventajas: Staff was amazing! We’ll be back.

Desventajas: Bathroom could use updating and carpet was dingy

Ventajas: Best thing about this hotel was the friendliness of the staff.

Desventajas: The bed and pillows could have been more comfortable.

Ventajas: Muy limpio, muy moderno. ¡Me encantó!

Ventajas: Ubicación

Desventajas: En general un ambiente menos que satisfactorio

Ventajas: Ubicación, las habitaciones, el restaurante, el salón de la planta 54 y estaban muy bien. Todo, volveremos.

Desventajas:

Ventajas: Habitaciones muy limpias, habitaciones renovadas, excelente servicio, excelente ubicación.

Ventajas: La ubicación era genial

Desventajas: Un poco ruidoso Algunos del personal (no todos) tenía mala actitud. Me di cuenta de que eran más atentos con algunas personas que con otras.

Ventajas: La vista de la ciudad y una cómoda cama

Ventajas: En general, el personal era amable... PERO

Desventajas: Nuestras camas eran muy firmes, y el personal hizo un trabajo pésimo limpiando nuestra habitación. ¡dejaron un paño sucio en el suelo de nuestro cuarto de baño dos días! No recibimos el periódico que habíamos pedido en nuestra puerta, y el personal no nos dio un papel porque no había extras. ¡las tarifas de Internet eran ridículas!

Ventajas: Tuvimos una estancia maravillosa. El personal era muy atento y siempre buscando maneras de mejorar nuestra estancia. La ubicación de los espectáculos era la mejor, con un teatro justo al lado y el bar del 54th piso era perfecto después de pasar el rato en el teatro para tomar bebidas y aperitivos. También estaba a unos pasos del metro para ir en cualquier dirección. No tuvimos que pisar un taxi "maloliente" a Nueva york todo el fin de semana para no decir que el metro era un ramo... es broma sobre el olor.

Ventajas: The location of course, literally just 1-2 minute away from the Time Square, and for such great location the price is really good. The room is also quiet and clean. The hotel provides SUVs to the airport, normally a Chevrolet Suburban which is comfortable to ride with and the price is fixed at 85 dollars, around 10 dollars higher than the taxi but the experience is better.

Desventajas: Relatively small lobby with high volume of customers makes it sometimes super crowded. Totally 5 elevators with 2 of them for low rise and the other 3 for high rise, but just like what i said, sometimes the volume of customers just go crazy so you might have to wait a long time for a ride. And the small lobby just makes it worse. Finally, the room is not that big, or should i say smaller than our anticipation.

Ventajas: Location Room size Top bar view Restaurant had several gluten free items and excellent tomato soup Best part was the cleaning staff excellent helpful an d accomadating

Desventajas: Bed linens and pillows Blankets had holes Was told view was of time square and paid extra Loby....no space Staff in loby not helpful or friendly at times Security to lax at elevator Elevator hard to figure which one to take and not clean Bar menu at desktop limited and not friendly about gluten free Front doors were not easy to operate and no offer to help with luggage If there is a bellman it was not apparent

Ventajas: Amazing property. No complaints at all.

Ventajas: This hotel is perfect. Great location. Great rooms. Staff is so nice. I would definitely stay here every time I come to NYC!!!!

Ventajas: La ubicación. Muy cerca de times square. A dos minutos

Desventajas: No pudimos acceder a la zona de SPA

Ventajas: Excelente ubicación, en el corazón de Times Square!! Buen hotel, limpio y prolijo! Personal muy amable!! Cama y almohadas super comodas y confortables!! El baño grande y muy completo!!

Desventajas: En la zona de Times Square cobrar de tax de NY adicional u$30 por dia por habitacion teniamos 2, lo que me genero un extra costo de u$60 diarios x 4 noches u$240, un exceso!! muchos taxes!!

Ventajas: Love this hotel, 2nd time stying at the Hyatt.. Location is a 1 minute walk to Times Square, central to restaurants, bars and Broadway! We stayed on the 27th floor with a balcony/terrace & it was very quiet, couldn’t hear any outside noises, very comfortable! Had an extra bed for a child & that was just as comfortable too. Staff are so welcoming & always on hand to help with anything needed, even finding a screwdriver for my child’s new toy!!!! Very accommodating, cannot wait for our next trip.

Desventajas: Not really a dislike but due to the amazing location, prices In the area are pretty expensive, we booked breakfast with our stay (as it was close to Christmas & thinking it may be a bit crazy & cold hunting for breakfast with a child every morning) but it was up to a certain maximum price but very delicious. Between 2 adults, our allowance was $75 so we ended up paying extra each day. Like I said, expect to pay more for ‘Times Square’ area. The only dislike was paying just over £2k for the room, we had to pay an extra $140 for my 10year old for his pull along bed which made the room a tight squeeze. It was clear it wasn’t really for 3 people, the bed just gets moved around to whatever room needs it. And then extra for breakfast on top. A few extra costs but would do it all again:))

Ventajas: Location

Desventajas: Lack of help from staff and concierge inaccurate with information

Ventajas: Location was perfect - Eva was great at check in. Super friendly and gave us a ton of info about the property Room was clean and up to date Bathroom was beautiful and bed was super comfortable

Desventajas: the lobby was small and no xmas tree it was also our honeymoon and there were no extra touches that could have made it more pleasant. we did tell the staff this and email prior

Ventajas: It was clean friendly and perfect location

Desventajas: It only had a shower stall I prefer to take a long bath after I turn in for the day Also I was charged an extra $40 for a destination fee I was prepared for that

Ventajas: Location near theatre

Desventajas: Heating in room either too cold blowing cold air or too warm. Thermostat didn’t seem To regulate temperature.

Ventajas: La cama era cómoda. Champán a la llegada. Ubicación conveniente. Depósito de equipaje. Te permiten pedir prestado un paraguas cuando llueve.

Desventajas: No hay problemas.

Ventajas: La habitación era agradable, y el personal amable.

Desventajas: EL precio subió a medida que nos acercamos al verano. La gente debería tener el mismo precio que cuando empiezan. 98/100

Ventajas: Location

Desventajas: Rooms were noisy (bad sound proofing) Lack of hot water for showers

Ventajas: Great location for walking to numerous attractions. Room and bed very comfortable. Staff in the lobby and attached restaurant were very friendly, food was excellent.

Desventajas: We liked everything.

Ventajas: Location

Desventajas: Freezing cold shower on first morning

Ventajas: The staff was very pleasant

Ventajas: How clean it was

Desventajas: We weren’t told about the rewards programs- so as we sat in the hotel restaurant that was recommended, we saw folks with drink cards which we didn’t get. The waitress also told us what the cards were, but was very apathetic to us.

Ventajas: Habitaciones nuevas.

Desventajas: No nos respetaron la elección de 2 camas dobles porque ya no tenían disponibilidad. Muy sucio el barrio del hotel.

Ventajas: The staff and it was pretty clean and up to date

Desventajas: Rooms alittle small

Ventajas: clean. location.

Desventajas: wish they offered two queen beds in a room instead of 2 doubles...doubles are small for my and my husband

Ventajas: So many problems don't know where to begin. 1) They didn't let us change our dates although we informed them ahead of time. 2)They didn't clean our rooms during our stay and didn't provide new towels. 3)This hotel charged us extra

Desventajas: So many problems don't know where to begin. 1) They didn't let us change our dates although we informed them ahead of time. 2)They didn't clean our rooms during our stay and didn't provide new towels. 3)This hotel charged us extra

Ventajas: Location.

Desventajas: There were fruit flies in the bathroom. One morning the hot water was out and I had an ice cold shower. Staff not apologetic and did not offer anything for my trouble. Wait staff in restaurant extremely rude. First stay here was good, this was terrible.

Ventajas: STAFF.

Desventajas: WE HAD 4 PEOPLE STAYING IN ROOM, BUT ONLY HAD 2 BATH TOWEL'S. HAD TO ASK TWICE FOR TOWEL'S.

Ventajas: The reason i give this hotel a 10 is because of the staff, they were extremely attentive to us, the location is OK if you are walking everywhere, and if you want to use the metro, it is also very close by.

Desventajas: our room was very small and the beds are too.