Selina Medellin

Las instalaciones

Durante mi estancia no realizaron limpieza a la habitación, solicité servicio de traslado al aeropuerto y en el último momento me cancelaron.

Stayed for 4 nights in Medellin, the first two night at the 574 Hotel that was amazing and cheaper than switched to the Selina to live a different atmosphere. I was convinced the Selina would be the good experience... WRONG. The room was big. The localization was good, in the middle of everything, but kind of far of the closest metro station. The common areas have a cool design.

Deluxe room has nothing "Deluxe" except a lot of space, they say it has AC, there was BUT not properly installed. It's the one that you can switch from one place to another. When I asked, why it wasn't really installed (look at my pictures), they sid not all rooms have permanent AC. The problem is that "temporary" installation defeats the purpose of having an AC since the window had to remain completely open. The pictures are misleading so are the services. They say they have like a laundry service but they have laundry machines, not a regular hotel service. Also, they charge double the price for tours in Guatape or in the city compared to the regular price you can find with touring company. Room: - Is not in good condition. It hasn't been painted in years, the wall, the ceiling is destroyed and dirty. The lamp is all destroyed, the nightstands are in a bad state... The bathroom door doesn't close properly... They are NO curtains in bathrooms and it's a big windows with buildings and street behing it... Privacy is a pretty basic ask to me. (Proof: Pictures) - It is cheap. Mattress is the cheapest you can find, not very comfy. Only 2 only very cheap pillows (the 5$ one at Walmart) There is barely any decorations even though the pictures said otherwise and... the brand too. The broken lamp is also the cheapest lamp you could have found and it doesn't even work. Even breakfast is not included which is insane for the price. - Bad service. I decided to give the benefit of the doubt to the company and the first morning, I went and ask about the main issues in my room to know if it was normal... (no curtains, AC not installed, no handwash soap in the bathroom). The girl at the counter knew nothing and she couldn't care less. She didn't apologize for anything and offered no real solution. She said we would get handsoap (a minimal ask) and we never did.