Opiniones recientes
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- Neutrales
- Negativas
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10,0
Ventajas: Very friendly staff, not pushy, offers drop off after car return. Provides number to local office to call in case of concerns.
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10,0
Desventajas: The staff there were incredibly helpful! Thanks everyone.
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6,0
Ventajas: The agent who finally helped was professional
Desventajas: Could have showed how the phone syncs with car for safety. Random how u drop off the car 2 agents prior to the 3rd ignored me Too pushy in trying up sales when showing the car Said I was the 1st to drive car and an open bag of Flaming Cheetos was in the middle console —GROSS
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8,0
Ventajas: The staff stayed to check my car back-in after the official closing hours (by a few minutes) which was very helpful.
Desventajas: I would have liked a better price.
opinión proveniente de
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2,0
Ventajas: the rental place was NOT at the airport and closed at 1:00 PM on Saturday! It did not mention that at all and I was not able to pick up the car. I had to taxi there and then back to the airport since it was closed! So very disappointed in this entire experience and want a full refund.
Desventajas: State that pick up is NOT at airport and must taxi to place, explain the place closes at 1:00 ON A SATURDAY!
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2,0
Ventajas: The car had scratches on the exterior and interior. Plastic wrappers, food, and dirty napkins found under the seat. I was worried about documenting these issues and did not record the starting mileage. When I returned the car, I was charged for an extra 300 miles. No way was that possible.
Desventajas: Transparency with enterprise agents. Woman verbally stated I would need to fill gas tank to 1/4 and never stated miles. When I returned the car, I believe she input the wrong starting mileage and also on contract said I need to fill gas to 1/2. Double check everything at this location.
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10,0
Ventajas: The staff was incredible at the Newark location. Very accommodating and professional.
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8,0
Quick trip
Ventajas: Drop off was extremely easy.
Desventajas: The direction to go outside to the booth BEFORE getting in the car was not clearly stated. Got the car. had to remain at the gate out the parking lot for someone to c=hek me out. :(
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10,0
Quick service, new vehicle and friendly associate at the garage
Desventajas: None
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10,0
Great customer service
Ventajas: Mimi was great, very friendly, professional
Desventajas: It would have nice if I was shown how to open the trunk. It’s not obvious for a non-VW driver.
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6,0
Kayak quote lower than actual cost
Ventajas: Car was fine
Desventajas: Quote on kayak was $376. Actual cost was $536.
opinión proveniente de
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9,6
Desventajas: I wasn't told about the possibility of using TollPass which would have been a great timesaver.
opinión proveniente de
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10,0
Ventajas: Very friendly staff, not pushy, offers drop off after car return. Provides number to local office to call in case of concerns.
opinión proveniente de
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10,0
Desventajas: The staff there were incredibly helpful! Thanks everyone.
opinión proveniente de
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10,0
Ventajas: The staff was incredible at the Newark location. Very accommodating and professional.
opinión proveniente de
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10,0
Quick service, new vehicle and friendly associate at the garage
Desventajas: None
opinión proveniente de
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10,0
Great customer service
Ventajas: Mimi was great, very friendly, professional
Desventajas: It would have nice if I was shown how to open the trunk. It’s not obvious for a non-VW driver.
opinión proveniente de
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9,6
Desventajas: I wasn't told about the possibility of using TollPass which would have been a great timesaver.
opinión proveniente de
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8,0
Ventajas: The staff stayed to check my car back-in after the official closing hours (by a few minutes) which was very helpful.
Desventajas: I would have liked a better price.
opinión proveniente de
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8,0
Quick trip
Ventajas: Drop off was extremely easy.
Desventajas: The direction to go outside to the booth BEFORE getting in the car was not clearly stated. Got the car. had to remain at the gate out the parking lot for someone to c=hek me out. :(
opinión proveniente de
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6,0
Ventajas: The agent who finally helped was professional
Desventajas: Could have showed how the phone syncs with car for safety. Random how u drop off the car 2 agents prior to the 3rd ignored me Too pushy in trying up sales when showing the car Said I was the 1st to drive car and an open bag of Flaming Cheetos was in the middle console —GROSS
opinión proveniente de
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2,0
Ventajas: the rental place was NOT at the airport and closed at 1:00 PM on Saturday! It did not mention that at all and I was not able to pick up the car. I had to taxi there and then back to the airport since it was closed! So very disappointed in this entire experience and want a full refund.
Desventajas: State that pick up is NOT at airport and must taxi to place, explain the place closes at 1:00 ON A SATURDAY!
opinión proveniente de
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2,0
Ventajas: The car had scratches on the exterior and interior. Plastic wrappers, food, and dirty napkins found under the seat. I was worried about documenting these issues and did not record the starting mileage. When I returned the car, I was charged for an extra 300 miles. No way was that possible.
Desventajas: Transparency with enterprise agents. Woman verbally stated I would need to fill gas tank to 1/4 and never stated miles. When I returned the car, I believe she input the wrong starting mileage and also on contract said I need to fill gas to 1/2. Double check everything at this location.
opinión proveniente de
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6,0
Kayak quote lower than actual cost
Ventajas: Car was fine
Desventajas: Quote on kayak was $376. Actual cost was $536.
opinión proveniente de
