Hotel B3 Virrey

The room was clean enough

Very unhappy with the staff. I walked into the hotel to see the price for three people, and the woman at the front desk said there was no extra cost for having a third person and that I could check in at 12pm, but when I arrived a few days later to check in at 12:15pm, Hugo was rude and said that I could not check in until 3 and that there wound be an additional cost for the third person. He continued to say that everything I was saying to him was "impossible." There is no reason to charge an extra fee for an additional person if there was no additional bed, and we only stayed in the hotel for less than 8 hours. I told them if I knew they were going to charge extra and wouldn't let me check in before 3, then I would have never booked it with them. In addition, Hugo was completely rude, and never apologized for anything. He simply kept denying everything I stated. I will never stay here again nor would I recommend it to anyone.