|Distancia al centro||13,1 km|
|Valoración de la ubicación||7,7|
|Aeropuerto más cercano||Cancún|
|Distancia al aeropuerto||9,8 km|
None of the above
The worse Hotel I’ve ever stood at. The Best western is 10 times better!
Everything, is false advertisement! I’ts horrible over all....everything is Old and falling apart. The bar & restaurants are very poorly stocked. It literally looks like a hotel that got stuck in the 80’s. Very abandoned! Elevator was terrible! This hotel shouldn’t even fall under an all inclusive resort! I wouldn’t even rate @ a half star hotel.
Loud Parties and taxi booking confusion but great food.
The extras to the room. They gave a bottle of champagne in room, cake and snacks delivered to room in evening at no extra charge. Greeted us with a cold beverage at checkin. The main resteraunt is nice, good food and prices and great service. the breakfast buffet is great, many choices.
Loud parties into the night both nights we were hoping for a quiet stay at the end our vacation. We booked a taxi for connecting with a tour we had prepurchased elsewhere. we told the bellboy the hotel name we needed to get to for our pickup, he suggested how long it would take by taxi to get there and confirmed our taxi pickup time, he seemed to understand. Yet when we went to get picked p we found the details were all wrong. they had not booked a taxi they booked a different tour, different time of day and all wrong details and werent really helpful to fix it. we ended up making calls on our own phones and barely got a taxi on time after a lot of panic.
About right for the money
The staff were all very friendly and accommodating. The beach, of course and the food was good as well.
I don't want to sound like I'm slamming this property, I'm not, we had an overall enjoyable stay. It is however a little tired and worn. At least half a dozen lounge chairs by the pool need to be replaced. The sewer smell sometimes comes through the drain in the bathroom. Our a/c became very noisy and was not fixed. One odd practice is that wait staff give you these little critique forms and expect you to leave it with the signed bill. I don't mind filling them out and giving them to the front desk at checkout, but leaving with my server that I will probably have again during my stay seems odd. Also, couldn't they just throw out the bad reviews when they pick up the check? Overall, nice people and a way to stay on the beach on a budget, but I doubt we'll return.
El servicio de recepción es muy lento.
Excelente complejo. Buena vista al mar
loved the view
The overall experience was good. The guy at the reception gave us good recommendations for local restaurants. The whole personal was very polite. The room was clean and we had an awesome viiew of the beach.
The hotel looks rundown and a bit tacky. They were painting the hallways when we got there. The shower in our bathroom was missing a door. The ac wasn't cooling enough and the room next to ours was gutted.
On the fence
My boyfriend and I really appreciated the cleanliness of the hotel and the ocean view our room had. Bed was huge and comfortable. Most of the staff was extremely courteous and generous. Beach and pool area was really well taken care of and definitely where you will be spending most of your day. My absolute favorite part was lounging on the not too crowded beach in a cabana with an on the house piña colada.Food is pretty good too.
The location is alright..a little far from anything going on but busses are only 1$ to get there and they stop right in front of the hotel every 3-5 minutes. The hotel itself, while some parts are updated is a little disappointing compared to the pictures, but since it is clean and beachside and the beds are comfy you kind of forget the rest. The one thing that stuck out to me I didn't like was upon check in I felt like I was trying to be sucked in to paying more, since i prepaid online. You just have to be firm "no I paid for two nights already. No I did not add the breakfast option. No I did not want an extra bed there's just two of us" but if you're firm and know what you ordered you'll be fine. That was just ONE staff member out of everyone though, everyone else was really courteous and kind. Overall I got what I paid for a beachside hotel with soft sand and a relaxing pool.
Estupenda opción intermedia.
La piscina y la cercanía a la playa. Comparado con otros hoteles con todo incluido en el área, Bel Air tenía buena comida.
Las habitaciones eran anticuadas. El aire acondicionado no es adecuado, así que es húmedo.
It was really annoying that they gave me a room that was just painted. I stained the clothes I was wearing when I sat on the jacuzzi. When I was on the pool I ordered a couple of beers that's it.. At the end they were charging me for several meals worth like $100... I complained about it and the member staff confirmed that I ordered that amount of food... After all I ask them to show me videos of it. Of course there weren't any so they just ask me to pay for what I really consumed. I do not recommend this hotel at all!
The staff was great besides while dining for breakfast.
The air broke in our room and it took over 6 times for them to finally move us to another room..
Nos hicieron sentir muy especiales
Ocean view room, personnel, champaign in the reception
Too simple breakfast
The hotel looks really old and used. The area is horrible, build with monster hotels. I do not reccommend this hotel and Cancun to anybody.
The location and atmosphere, staff were great too
The hotel was nice, clean and quiet. The room spacious and the bed comfortable.
The location. The beach was nice, but there were no shops and only few restaurants around. Tips were not asked but very welcome for everything which is a bit strange for a European traveller.
Es muy confortable y con muy buen diseño
Although the hotel appeared to have been rennovated a number of years ago and the rooms could do with a little refresh (the white is hard to keep clean!!), we felt it was good value for what we paid. The cost of food and drinks at the pool bar was reasonable and there were some nice extra's like afternoon tea free of charge.
Our sheets had stains and the room furniture was grotty. Also, the hotel has been build on a turtle nesting ground!! We were lucky to see some baby turtles hatch and even a mother turtle lay some eggs while we were there... but how can a strip of hotels right on top of their nesting ground be good for the conservation of these beautiful creatures?
Resulta ideal como opción cercana al aeropuerto
Realmente fue muy placentero la estadia en el bel air collection and spa cancun, la relacion precio servicio, ubicacion, atencion, comidas, de verdad muy buenos, lo recomiendo ampliamente y repetiria este hotel,
El personal muy muy amable, la comida del restaurante excelente, la piscina es muy grande, la playa a 1 metro. Fuimos con todo incluido y fue la mejor eleccion.
El cuarto de bano sin ventana que se pudiera abrir, el aire acondicionado cuando salta el termostato hace un poco de ruido.
La habitación me pareció bastante comfortable. En el área de albercas se descansa también bastante bien. El área del bar me parece placentera.
Quizás el baño de la habitación un poco reducido. Me hubiera gustado un baño con tina.
precio, situación, buena relacion con la playa, piscina relax y habitaciones amplias y nuevas.
restaurante flojo, más bien malo. ascensores imposibles
La atención de todo su personal fue sin dudas lo excelente, lo he recomendado a todos mis amigos!
que no tienen mensajeria de voz para las extensiones telefónicas en las habitaciones.
Si decides alojarte en Bel Air Collection Resort & Spa Cancun, te encontrarás en una fantástica zona de Cancún (Zona Hotelera) y estarás a menos de cinco minutos en coche de Playa Delfines y Ruinas El Rey. Tendrás tintorería o lavandería, un servicio de recepción las 24 horas y atención multilingüe a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) (disponible las 24 horas) y aparcamiento sin asistencia gratuito.
Basado en 357 comentarios
Valor por tu dinero
Las políticas pueden variar según el tipo de habitación y proveedor.
|Playa Del Carmen||56,5 km|