The resort is beautiful and is definitely a nice place to stay. Great rooms and great pool, right on the front of the beach.
We stayed 5 days and they made us move rooms after two nights. They told us when we would moved they would move our stuff for us as long as it was packed into the next room. When it came time to move we had a tour all day and we had to leave our suit cases outside with the bellmen until 10 at night. Then when we did get the room we had to complain four times about the wifi not working.
Decent hotel, overcharges for everything, staff no
The wifi was alright, not amazing. Skype calls were a little choppy. The wifi reached the pool area and green lawn area but not all the way to the beach. The hotel had beach towels, snorkeling gear, boats, and other cool gear for rent. The beach was really nice. There's a safe in the room where valuables can be kept. The air conditioning was great, and it was easy to take the bus right outside the hotel. The staff spoke English and was very helpful.
During checkin, we had a very unfriendly RBF lady check us in. The rest of the staff was friendlier, but it we did not have a good first impression. Every Sunday, every single guest is required to switch rooms for some odd reason. It was super annoying because we either had to be there at 11am - 12 noon and compromise plans to move rooms, or give our luggage to the bellhop and tip him. The restaurant served small portions for a high price with mediocre food. The hotel advertising makes it seem like there's multiple places to eat, but there's only one restaurant, a cafe, and a grocery store. You also have to use your room card to pay for things around the hotel. This was annoying when we were not able to check in until 4pm but were waiting at the hotel.
Would not repeat
Our suite was very comfortable, the beach was excellent. Will not repeat due to unmotivated (unless tipped) staff, poor food.
The staff make no effort unless tipped. This is quite different from our preferrencet where staff earn great tips with great service. Bartenders were bored. Why? Charging $4-6 for a drink probably encouraged many people to BYO. That might have been the desired effect, but it made the place feel extra dull. Food was really very disappointing, and it's inexcusable (I mean seriously, embarassing even for a guest) for "Paco's Tacos" at the Royal Sands to serve such terrible quality Mexican food. It was unrecognizable as Mexican food. Just sad. so the next day we tried burgers at Tradewinds and could not finish them, they had such a weird funk to their mystery meat bulk storebought selves. We avoided the restaurants for the remainder of our stay. When you have a captive audience and you abuse that with crap food it's disappointing to say the least.
La habitación en la que me alojé con mi esposa tenía unas vistas a la costa.
Muy limpios, personal muy amable
Personal del restaurante muy amable. Limpieza.
La tarjeta de crédito que tuvimos que usar
Me encanta la ubicación, el servicio y las instalaciones. La vista de la playa desde mi habitación era increíble. Todo fue excelente por el precio, es realmente una gran oferta.
Los ascensores están un poco lejos, al menos desde la zona donde me alojé en la 3ª planta, por lo que fue difícil elegir entre utilizar las escaleras o andar así de lejos con una rodilla mala.
El personal era muy servicial. Estaba situado a paseo en taxi de 10 minutos de las tiendas y restaurantes de Cancún. Este podría ser un buen lugar para alojarse, ya que tiene una cocina y comedor. Sólo estuvimos una noche, pero hablamos de que sería un excelente lugar para quedarse una semana y cocinar ahí.
Los huéspedes eran muy mayores y la decoración anticuada.
We really liked this resort. The facilities including rooms as well as public spaces were all kept squeaky clean. The pool area is beautiful and features a swim up pool bar that was a great spot to cool off and enjoy a frosty beverage. The beach featured powdery soft white sand that never got hot under foot no matter how hard the sun beat down on it.
Similar to a cruise ship, this Resort uses a cash less system where your room key is your credit card. It is easy to over spend when you can't keep close tabs on spending. A few delicious dinners at the Tradewinds Restaurant, a couple drinks at the bar and before you know it your running a higher tab than anticipated.
Esperar el servicio de recepción
Una escapada tranquila de primavera
Un resort fantástico donde me he alojado ya 12 veces. Distancia perfecta para la zona de fiesta pero también estupendo para relajarse.
The Royal Caribbean - An All Suites Resort está en una fantástica zona de Cancún (Zona de hoteles), a menos de diez minutos en coche de Ruinas El Rey y Playa Delfines. Tendrás una sala de ordenadores, check-in exprés y check-out exprés a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
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