Comentarios recientes
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- Neutrales
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10,0
Ventajas: Staff were very friendly at both locations, and efficient.
Desventajas: I had a Chevy Equinox, drove it entirely normally (no speeding), but an hour into my journey I received a message that said 'engine power reduced' with no explanation. That's a car manufacturer issue, not Enterprise's, but it only had 3,000 miles on it, so it was alarming.
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10,0
Ventajas: The cleanliness, customer service and the overall experience with the car
Desventajas: Nothing. Everything was perfect
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2,0
Ventajas: Didn't have the car
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10,0
Ventajas: I liked how quick and easy pick up was. Customer service was great, as soon as I walked in I was greeted right away.
Desventajas: Nothing, the whole experience was perfect.
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10,0
Ventajas: The customer service was excellent! Attentive, friendly, and helpful! The manager at the Park Slope branch couldn't have been nicer!
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10,0
Ventajas: Super easy drop-off. Allowed me to switch the airport I was dropping of to.
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3,6
Ventajas: The vehicle was ok.
Desventajas: - The vehicle was not ready when I arrived. They has to take the one they had assigned to me because it did not have enough fuel, then "find" another one. Simple breakdown of basic actions, it doesn't take long to tag the car to go out for a customer and check the fuel. - The car I was assigned was given to me with just under a half tank of gas. I returned it at the same level. Upon return, the agent says he is doing me a "favor" by not charging me to bring up to 3/4 of a tank. I was told by the check-out agent that I need to return it to how it was given to me, which I did. If the car was supposed to be at 3/4 of a tank at checkout then again, the employee basic actions of the location are not being followed. - The location does not have a late night check-in routine. If that is not an option, they should tell the renter prior to renting. I was forced to keep the car overnight and adjust my work schedule to bring it back the next morning. In 20+ years of renting cars for work or personal use, from a number of companies, this is easily one of the worse I've ever rented from. I can say this is not indicative of Enterprise as a whole, but this location or area needs some work on its routines and presentation.
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10,0
Ventajas: Staff was very concerned with customer service!!
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5,2
Ventajas: Friendly staff and painless pickup and drop off.
Desventajas: The gasoline scam that these rental car companies run is a joke. Just fill the tank up! Don't make me return it with "3/8 of a tank". It's such an obvious attempt to gouge your customers.
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10,0
Ventajas: Super friendly staff
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8,0
Ventajas: The staff at that Enterprise is lovely and try to be very quick. Plus they almost always give us a tiny upgrade if it's available.
Desventajas: Cleanliness of the car itself could've been a little better. Plus I do think the prices are high. But Kayak got me a great deal.
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9,2
Ventajas: Best car rental customer service experience of my entire life. Every single employee shook my hand, introduced themselves, was friendly, and offered to help. It was amazing.
Desventajas: I only wish they had overnight drop off.
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10,0
Ventajas: Staff were very friendly at both locations, and efficient.
Desventajas: I had a Chevy Equinox, drove it entirely normally (no speeding), but an hour into my journey I received a message that said 'engine power reduced' with no explanation. That's a car manufacturer issue, not Enterprise's, but it only had 3,000 miles on it, so it was alarming.
opinión proveniente de
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10,0
Ventajas: The cleanliness, customer service and the overall experience with the car
Desventajas: Nothing. Everything was perfect
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10,0
Ventajas: I liked how quick and easy pick up was. Customer service was great, as soon as I walked in I was greeted right away.
Desventajas: Nothing, the whole experience was perfect.
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10,0
Ventajas: The customer service was excellent! Attentive, friendly, and helpful! The manager at the Park Slope branch couldn't have been nicer!
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10,0
Ventajas: Super easy drop-off. Allowed me to switch the airport I was dropping of to.
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10,0
Ventajas: Staff was very concerned with customer service!!
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10,0
Ventajas: Super friendly staff
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9,2
Ventajas: Best car rental customer service experience of my entire life. Every single employee shook my hand, introduced themselves, was friendly, and offered to help. It was amazing.
Desventajas: I only wish they had overnight drop off.
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2,0
Ventajas: Didn't have the car
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3,6
Ventajas: The vehicle was ok.
Desventajas: - The vehicle was not ready when I arrived. They has to take the one they had assigned to me because it did not have enough fuel, then "find" another one. Simple breakdown of basic actions, it doesn't take long to tag the car to go out for a customer and check the fuel. - The car I was assigned was given to me with just under a half tank of gas. I returned it at the same level. Upon return, the agent says he is doing me a "favor" by not charging me to bring up to 3/4 of a tank. I was told by the check-out agent that I need to return it to how it was given to me, which I did. If the car was supposed to be at 3/4 of a tank at checkout then again, the employee basic actions of the location are not being followed. - The location does not have a late night check-in routine. If that is not an option, they should tell the renter prior to renting. I was forced to keep the car overnight and adjust my work schedule to bring it back the next morning. In 20+ years of renting cars for work or personal use, from a number of companies, this is easily one of the worse I've ever rented from. I can say this is not indicative of Enterprise as a whole, but this location or area needs some work on its routines and presentation.
opinión proveniente de
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5,2
Ventajas: Friendly staff and painless pickup and drop off.
Desventajas: The gasoline scam that these rental car companies run is a joke. Just fill the tank up! Don't make me return it with "3/8 of a tank". It's such an obvious attempt to gouge your customers.
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