Encuentra vuelos baratos en Thomas Cook Airlines

It really feels like a budget airline

Desventajas: Old plane. Very much below average entertainment. Basic things like coffee or soda for sale on 10 hour flight. Uncomfortable worn seats. Poor choices of food.

Desventajas: Nightmare no entertainment available

Ventajas: Price

Desventajas: Service

Desventajas: The crow was useless I asked water 3 or 4 time no way to have it Entraînement no choice just if you pay , Low costs? Too much. !,

WHAT FLIGHT?

Desventajas: The flight to Manchester was canceled and I was not even informed until I got to the airport and was told I had no flight and I should rebook my flight with another airline. So my flight back to the USA NEVER happened because I refused to flight with Thomas Cook.

Flight was cancelled and the way it was handled was very unprofessiona

Desventajas: The way Thomas cook handled it.

Desventajas: Didn't like having to climb stairs into plane with two hip replacements and luggage, and no assistance. The seats are tiny (and I'm a small person). The food was mediocre, passengers took their own food on board. The entertainment was pitiful for such a long flight. Very disappointed and probably will avoid Thomas Cook for future trips. Plus, It was very cold with constant cold air blowing on me; they provided no blankets, even though I requested one.

Desventajas: Dont be like Ryanair, dont try to catch me up.. I would recommend you a free water or tea.. I really dont want to pay 2EUR for 0,5l of water in plastic bag..

flight delayed for two days

Desventajas: poor customer service. no assistance,

Ventajas: The crew was very nice.

Desventajas: The seats where VERY uncomfurtable

Ventajas: Fight attendants were kind. Got to my destination safely. Food was pretty good, however small.

Desventajas: I do not enjoy a budget airline, never been on one and likely won't ever again. I appreciated saving money on the overall ticket cost, but did not like the feeling of getting nickel and dined with every cart. Grateful the in flight meal was included.

No premium class

Ventajas: Not too much

Desventajas: Check-in staff lied about premium class from MAN to CDG. One clas aircraft without notice and 4 hours delayed at CUN. Lost luggage at CDG and nobody to help

Ventajas: The cabin crew were nice and helpful The plane left on time And arrived early, which was a huge bonus

Desventajas: Simply compared with other Trans-Atlantic flights it was mediocre in terms of what you get The seats were uncomfortable for a 10 hour flight, there were only around 5 movies to choose from and 5 TV programmes unless you wanted to upgrade (other airlines offer a lot more variety as standard). If you wanted refreshments they also cost additional, I was only offered one cup of tea/coffee/water, whereas other airlines offer wine, juice, soda, coffee, tea, water 4 or 5 times throughout the flight. Also compared with other flights I was not given an eye mask or travel toothbrush which on a long-haul overnight flight can make all the difference in terms of a good impression of the airline.

Nice crew and good service but very outdated plane with little legroom

Ventajas: Friendly crew. Good food and service.

Desventajas: Not enough legroom. Very old and outdated plane. No in-seat entertainment. Departed and arrived an hour later than scheduled.

Pésimo servicio

Ventajas: No recomendaría viajar con JetBlue, el Servicio es lento, grosero y se retrasó porque no llegaban los Sobrecargos.

Desventajas: Servicio.

Ventajas: I liked it that I could fly straight to Frankfurt! Personal was very friendly.

Desventajas: Older airplane, tight seats. Twice late takeoff!!

Web jet fails

Ventajas: I didn't get to take the flight, web jet cancelled the ticket for some reason and failed to notify me. To their credit, they are reimbursing me for the train fare from Frankfurt to Vienna.

Desventajas: No notifications. I showed up with bags packed to be told that there was no ticket.

Not traveling with them again

Desventajas: - time it takes to check you in. - make you go down the stairs instead of attaching a bridge to the plane. - lack of vegetarian food. - quality of inflight entertainment.

Desventajas: Poor communication between Sun Country airlines and Thomas Cook, NO checked bags for our group of 6 made it with the plane, I paid for 2 seats in row 22 and got separated from my wife and put in the back of the plane in 43 with sticky floors. Was not offered any help getting my money back on seats I paid for other than when exiting plane which was too late since I had to try to make my connection at this point.

My plane was four hours delayed. Then I missed my flight to austin.

Desventajas: I had to get through customs to make it tommy domestic flight. I couldn't wait for my baggage in order to make it on time. Then, when I called Thomas Cooke it redirects to condor who consistently tells me "we can't help you w that"

Ventajas: Nothing's

Desventajas: Late departsure late arrival spent 40 minutes extra on plane 2hours for luggage

Desventajas: the in flight entertainment didn't work We had to wait 2 hours before our luggage cane off the band

Terrible airline!

Desventajas: Will never fly this airline again. Our connecting flight from Edinburg to Manchester was cancelled. I lost my phone and did not receive the email. This caused us to get to Manchester airport an hour and a half before the flight and we were told we were too late for the flight. We were told the next flight was on 7/24/18 and we ended up booking a flight on another airline, costing $3348. On both flights to Manchester and back to Boston, we weren't able to get on either flight and this airline did absolutely nothing to help us and also delayed our luggage for 5 days. I will be contacting the Better Business Bureau and my local TV station about this. We are two seniors and were traveling with our daughter and a 9 & 7 year old. We without our medications for 5 days and this is unacceptable!

Website is useless. VERY frustrating!

Desventajas: Website sets a bad tone for the airline. Almost impossible to check in , find baggage info, flight info etc. Makes u think the airline is shoddy. The employees are very professional and pleasant which counters the terrible upfront experience somewhat.

You get what you pay for

Ventajas: Pretty decent leg room.

Desventajas: 22 hour delay that the airline knew about over 8 hours in advance (plane had turned back on way to airport) but flyers were not contacted. Next day, airline did not bother to update flight info online, so had to call to get new flight time. Plane was a little dirty. In flight service is on the poor side. Very infrequent with drinks, water, trash, etc. Breakfast was a yoghurt. Movie and TV selection pretty poor, even the premium paid-for service.

Desventajas: I missed my flight from Manchester to Munich as Easy Jets does not pay for luggage transfer fee.. I was not aware that I had to pick up my luggage upon arrival to Manchester and needed to recheck it again. Kayak should require luggage transfer all international carriers. If they do not resolve this issue I would not purchase a ticket through kayak.

Incredibly disorganized airline that ended up being extremely costly.

Desventajas: If you think you will save money by flying this little known airline, think again! Flight from SF to Manchester on June 29th was 2 hours delayed. Showed up at SF airport almost 2 hours before the new departure time and check in was closed, no Thomas Cook staff could be found. Several other passengers were in the same boat and eventually we convinced an airport manager to reopen check in. Missed connection in Manchester (on a different airline) and needed to purchase a new ticket for $400. They also lost my bag. Dozens of calls to baggage services went unanswered. I reached out to SFO baggage operations directly and located the bag - it never had left SF. By the time it was located I was in a remote section of Italy. It took several more days to get the bag to Zurich (the closest major airport), but they would not deliver the bag to me. I needed to drive 10 hours round trip to get the bag, a week into my trip. Getting the bag situation sorted out involved literally over 100 phone calls, most of them unanswered, and at least 30 conversations with baggage people in 3 different airports. Instead of the transport from US to Europe costing $750, it ending up costing close to $1800 and endless aggravation. I'm trying to get some paid back but doubt it will happen. Two friends on the same flight with me also missed their connection to Milan and their replacement tickets cost $1400. Also had to do an overnight stay at Manchester airport hotel for return flight, and that was another $220. DON'T FLY THIS AIRLINE IF YOU PLAN TO CATCH A CONNECTING FLIGHT ON A DIFFERENT AIRLINE - VERY RISKY. Perhaps OK if you are travelling with just a handbag to Manchester/UK only.

Desventajas: Can't rate because we didn't make the flight. At this point I'm not anticipating a pleasant flight.

Ere unable to offer me a fast rebooking

Desventajas: had to wait 24h