Hoteles en Hanoi

Ventajas: ¡el personal aquí era absolutamente espectacular, hicieron todo lo posible para asegurar que nuestra estancia en Hanoi fuera increíble! Consistentemente ayudaron sin preguntar, incluso en lo que se refiere a acompañarnos a la estación de tren para asegurarse de que nuestros billetes para un tren nocturno habían llegado y todo estaba en orden.

Ventajas: We stayed here only for 1 night but we would wanted to stay longer. The Staff was incredible. We arrived late (2am) and since they could not give us a proper welcome they gave us a room upgrade and next morning even gave us a beautiful present which we brought with us to USA. We were moving to another hotel which we had previously booked and they helped us to go there to the point that someone came with us in the taxi to help us with the luggage. They offered tea, cookies and spent time with us telling us about all the options of things to do in Hanoi. The staff of this place is one of the best I have ever seen in my more than 40 countries visited. Really, the quality of this staff is just amazing!

Ventajas: Lo que más nos ha impactado es la calidad del equipo. En todo momento están pendientes de que tu estancia sea lo mejor posible, sin molestar y siempre con humildad. Desde que entras hasta que sales te reciben con una sonrisa. Enhorabuena porque nunca antes habíamos encontrado un equipo así. El hotel esta situado en el centro y permite llegar a cualquier lado en un momento. Las habitaciones confortables y espaciosas, así como el baño y la ducha.

Desventajas: Por decir algo el desayuno podría ser más variado, aunque en todo Vietnam nos hemos encontrado más o menos lo mismo incluso en hoteles de 5 estrellas.

Ventajas: El staff Mrs. Lan y Tom, el desayuno y la suite

Ventajas: Wonderful location marvellous staff

Ventajas: staff were really friendly and helpful - thanks for the tips on where to go!

Ventajas: Fantastic stay and super staff

Ventajas: The Staff were exceptional and would bend over backwards to accommodate any requests. From the moment you arrive and are given a cup of Welcome tea you are looked after. We did several trips away from Hanoi and on our transit back through the city were welcomed back to store our bag, take a shower and await the next transfer. They organised Staff to accompany us to the train station on 2 occasions to make sure we found our way onto the correct train and carriage. They were exceptional. I would not hesitate to stay here again and will recommend this Hotel to friends and family in the future. We also did the half day cookery course in the hotel and it was an educational and fun experience. 11 out of 10 for this Hotel

Desventajas: There is nothing we dislike about our stay or the service we received from this Hotel and its staff.

Ventajas: Service was impeccable and attentive, and the location right in the heart of the Old Quarter. Breakfast was also excellent, very tasty with a good mix of buffet style and a la carte dishes (such as pho). Reception asked the bellhop to show us a place to exchange money, which was really nice of them to do.

Desventajas: The rooms were a little dark and on the smaller side, but had everything in it.

Ventajas: The staff was very accommodating and friendly.

Desventajas: Great service

Ventajas: Trato excepcional y muy atento, cuando acabamos nuestra estancia nos dejaron guardar con ellos el equipaje un par de días ya que íbamos a Ha Long, y al volver nos ofrecieron tomar una ducha, nos dieron un té e incluso un pequeño souvenir.

Ventajas: Lo mejor sin duda es su staff, en especial mrs. LAN y TOM, me hicieron sentir como en casa ayudando en todo, siempre con una sonrisa.

Ventajas: Fantástico trato del personal, con una ubicación excelente

Ventajas: Como nos recibieron, el servicio fue excelente. Me encantó el restaurante. El desayuno era simple pero muy bueno.

Desventajas: Nada, fu perfecto

Ventajas: Very friendly staff. Good location and good choice of breakfast foods.

Ventajas: Todo perfecto. La mejor relación calidad-precio en Vietnam. Habitaciones grandes, con vistas, limpísimas, bien decoradas, con fruta gratis en la habitación. Un trato espectacular.

Desventajas: La entrada es un poco oscura

Ventajas: I stayed in the room without a window. Actually, it does have a tiny window at the top of the wall. It's a nice, quiet room with warm lighting and -I think- the softest bed I had in Vietnam :) The room and bathroom are very clean and comfortable. There are complimentary drinks (I really like that the waterbottles are reusable and made of glass) and toiletry products (so extensive that you don't even need to unpack your toilet bag). The service/staff is excellent, and so kind. They are very eager to improve anything to better suit the guest's needs. The breakfast is elaborate and very tasty, with lots of fresh items. I would definitely recommend to anyone and would stay again.

Desventajas: Everything was fine!

Ventajas: Everything was excellent! Was greet by a very warm welcome (ginger drink and plum dried fruit) , the receptionist was very welcome and helpful. All in all, very recommended place to stay! ❤

Desventajas: Nothing

Ventajas: My criteria for choosing a hotel in Hanoi were (1) that it be situated in the Old Quarter so we could walk to all the sights and (2) that the room have a view so if family members wanted to stay put and just relax (due to jet lag), there was something interesting to look at from the room! We chose the two bedroom penthouse suite with a terrace. The accommodation was very comfortable. The terrace enabled us to escape the hectic streets but feel part of city life. The staff were extremely helpful. There was a complimentary bar fridge and snacks (which were replenished every day), fruit basket and laundry service. We had a five star experience at this hotel and I cannot recommend it more highly.

Desventajas: Just a recommendation - a few hooks to hang towels and the complimentary dressing gowns.

Ventajas: The Breakfast is really good we liked the pho and egg benedict. Beds comfortable and Service excellent!

Ventajas: The stuff go way and behind to help and meet your needs and everything with a huge smile and respect. Start with the welcoming tea , and end with waving goodbye till the taxi leave the street. Good breakfast with verity of options also for western guests. Very eager to help, very impressed from their kindness. Made our stay in Hanoi very pleasant . Recommend this hotel to everyone. Will come again

Desventajas: Room is big, very clean, great location, awesome stuff

Ventajas: La habitación era grande, está limpia y la ubicación es muy buena. Buena insonorización al exterior, que en Hanoi es importante por el tráfico. El personal muy muy amable, atento, y dispuestos a solucionar cualquier problema.

Desventajas: Solo hubo una cosa que me disgustó, que es el colchón. No está en condiciones, están hundidos del uso. Realmente el colchon es una de las cosas más importantes para que una habitacion sea confortable. Pedimos cambio de habitación y aunque estaban un poquito mejor estaban muy deteriorados. Un hotel de 4 estrellas y perteneciendo a la cadena que pertenece no debería permitirse esos colchones.

Ventajas: This hotel is in a very central location in the old quarter and not far from the French quarter. My room was lovely and quiet. The staff are outstanding in terms of service and thoughtfulness and ready to assist with any need.

Desventajas: Nothing to dislike

Ventajas: La ubicación, el trato del personal, la comodidad de las camas

Ventajas: Hotel located in the center of Old Quarter. Very close to all attractions.

Ventajas: La ubicación y la atención del personal, todos muy amables y serviciales

Desventajas: No aplica todo muy bien

Ventajas: Viajé con dos de mis amigos. Desde el momento en que llegamos hasta que nos fuimos de ese hotel, el personal era increíble. * las habitaciones están super limpias y tienen diseños muy modernos. * el personal es verdaderamente positivo y muy servicial con cualquier cosa, desde excursiones hasta largas estancias. * Hotel Muy profesional y elegante. * la comida era tan buena, su desayuno era todo, especialmente su yogur dulce.

Ventajas: rooftop bar

Ventajas: Gave us our well before check in time. Good welcome. Stored our luggage while we went on halong bay cruise. Let us remain in our room for one hour longer at check out. Gave us a snack box when we left for the airport. Friendly and obliging staff.

Desventajas: Poor view of adjacent buildings. Would have a walk in shower in the second room booked.

Ventajas: Buena ubicación Excelente atención del personal

Ventajas: Everything was absolutely amazing! Great staff! Excellent hospitality. Definitely coming back!

Ventajas: One of the nicest hotels I've stayed in. Food was amazing, all staff were brilliant and very friendly, the room was very modern and clean, worth every penny. Would definitely stay here again.

Desventajas: We should have stayed in this hotel for longer.

Ventajas: An amazing boutique hotel with excellent staff, rooms, rooftop bar & breakfast. Great location too.

Desventajas: It was absolutely fab. Can’t fault it.

Ventajas: Well situated, clean and elegant

Ventajas: The staff were very helpful, especially Tien Nguyen. She’s the star of the hotel. Good service and help us to arrange our daily tour, very professional.

Desventajas: Great location, walking distance to old quarter

Ventajas: friendly and accommodating staffs. excellent service. convenient location.

Desventajas: wifi internet at the lower floors were slow and erratic. when we were transferred to the upper floors, wifi internet was excellent.

Ventajas: Excellent staff. Great breakfast. Good coffee

Desventajas: Gym is very small

Ventajas: Awesome hotel! Greeted by the bellboys and concierge and welcomed with tea and fresh fruit. Good location with everything in walking distance. The room is great and was recently renovated with a rain shower head in which I could easily stay in for an hour. Breakfast is great that ranges from pho, sushi, yogurt to your choice of eggs. Hotel has a nice rooftop bar that overlooks the city. Massage services are good just make sure to make a reservation early. Laundry services are excellent too, comes delivered to your room folded and packaged. Ling is great and was coordinated our tour to Ninh Binh with our excellent tour guide Alex. She also made our cruise to Ha Long Bay effortless and smooth. Definitely recommended as you will not regret staying at this hotel.

Desventajas: An elevator connecting to the top floor avoiding the narrow stairwell up one flight.

Ventajas: Clean , attention to detail. Highly committed staff

Desventajas: Nothing

Ventajas: Nuestra habitación estaba limpia y coqueta, el personal muy amable

Desventajas: Se escucha mucho el ruido de la calle, al menos en nuestra habitación. Se comprometieron a prepararnos en desayuno que teníamos incluido en una cajita para llevarlo al aeropuerto ya que salíamos muy temprano y se olvidaron. Pero se disculparon mil veces

Ventajas: Se encuentra en el centro de la ciudad, caminando puedes llegar a muchos sitios de interés, lo mejor que tiene es la amabilidad del personal del hotel, en Recepción Kate es muy profesional en gestionar todo lo que requieres

Desventajas: Las habitaciones son limpias cómodas, pero requieren remodelación

Ventajas: This is a beautiful, clean hotel in a great location in Hanoi old town. All the staff were so friendly and helpful and the tour desk had some great tours available for reasonable prices. The spa was also excellent.

Ventajas: very good location in the centre, but in not touristic area. helpful staff. they do take care about the clients. good breakfast with wide choice - meats, drinks, salads, hot dishes and various fruits.

Desventajas: additional 2% at final payment by credit card

Ventajas: Staff were helpful and friendly, particularly Hunh in the dining area. They spoke English well and were helpful in arranging taxis and airport transportation. The buffet breakfast was excellent with numerous Vietnamese and Western options. Dinner was also good. It is 15 to 20 minutes taxi or about 30-40 minute walk from almost all major tourist attractions. It is in Old Hanoi. There is a reasonable exercise room which I did not find time to use and a spa which I also did not visit.

Ventajas: My husband and I spent 3 nights at this hotel on January 2020 before going on a cruise to Bai Tu Long Bay. Hotel is few blocks away from the weekend market and 10 minutes to the lake. Hotel is clean, with good breakfast. Kate the manager helped us book our 3 day / 2 nights cruise with Swan cruises (Excellent recommendation Kate

Desventajas: SPA We went for a 90 minutes aromatherapy massage at this Spa during our 3 day stay at the hotel. We read the 20 comments on Trip Advisory at the time of booking and decided to try it because it was convenient since we were staying at the hotel. Upon our arrival we were taken to the second floor were they gave us some used Nike shorts for the massage (not disposable as you were expect at a spa with these prices ) Alice the manager asked us what type of pressure we wanted and translated to the masseuse (They gave us the registration form at the end of the massage; not at the beginning) . They never offered us a tea or water at the end of the massage as they do in other Spa’s in Hanoi for this price. Long story short, the massage was poor quality and it felt more like light touch. The two masseuses we had were not trained properly to give a decent massage and the entire experience was not relaxing. Save your money and time and go to another Spa in Hanoi. (They charge 10% service fee and 5 % staff fee that does not even go to the masseuse) Only spa we saw in Hanoi with these strange fees. At the end of the massage we told Alice about our experience but she was more concerned about us giving her 5 stars on Trip Advisor then listen to our feedback. We went to two other Spas in the area and had wonderful massages and experience.

Ventajas: Nice folks and friendly staff. Decently appointed rooms, good location and good enough breakfast

Desventajas: It’s at best a three starish product. I had a balcony room but view was not good. But as it is located right in the old quarter this is expected.

Ventajas: The staff was exceptionally kind and caring. The hotel is close to the centre but away from the noise of touristic area. Everything was perfect!

Ventajas: Good room, clean, good staff, location is good

Desventajas: not in this price

Ventajas: Staff , friendly , professional , helpful

Ventajas: Staff professional and attentive

Desventajas: Nothing really

Ventajas: La ubicación es buena. Desayuno se puede mejorar. Por las noches se nota el bullicio de la calle, pero a media noche ya no hay ruidos molestos.

Ventajas: Buena ubicación, camas fantásticas, buen desayuno. Excelente atención.

Ventajas: El hotel un oasis en Hanoi

Desventajas: El aire acondicionado no andaba bien, nos cambiaron de habitacion

Ventajas: The hotel was within walking distance of the Old Town which was great for getting around. It was clean and the food in the restaurant was fresh, tasty and plentiful.

Desventajas: Our room was windowless which we didn’t realize until we had unpacked, would have preferred to see out. Wine was expensive too for the quality of it, I’m sure they would sell more if it was cheaper.

Ventajas: Beautifully curated property. The staff were charming and looked like they were all sourced from boy bands or modelling agencies. The restaurant was amazing, the manager attentive and helpful. My partner is a vegetarian and is miserable in most hotels. Not here. The food was world class. The breakfast was of the highest quality and variety I've come across.

Desventajas: Nothing. It was 5 star and compared better than most 5 stars I have stayed in. I've never rated a place a 10 before. One suggestion might be to check with guests if they need anything explained rather than explaining everything. Sometimes you just want to check in quickly and crash. That is absolutely not a criticism, we really appreciated the attention to making sure we were comfortable but we know the small fridge is a minibar.

Ventajas: Enormous comfy bed, lovely room, great breakfast, really good location and felt like an oasis of calm from the busy streets. The staff were excellent - they were texting us with recommendations and tips and they covered our bed in rose petals and brought up a cake as it was my birthday.

Desventajas: Nothing

Ventajas: The service they give us impeccable! We had a noisy room and they changed it for us and we got an upgrade . Everyday they ask you how you are doing and what they can do for you. They even came down the street to wave us goodbye when we took the car to the next location .

Desventajas: Be careful with the room on the top floor as you can be next to the engine room from the elevator .

Ventajas: We loved everything. Staff, room, breakfast, location! A real treat. Thanks so much!

Ventajas: the location, the bed and the shower

Desventajas: the poor housekeeping and the family that apparently lives above my assigned room with a dog that runs around and scratches on my ceiling at all hours. not relaxing at all.

Ventajas: Very warm and helpful hospitality. Room is cozy and trendy. Food is excellent. The morning breakfast changes from day to day, so you won’t always have the same food. The tour quality is good as well. They understand what you need and make the best recommendation. Best choice staying in Hanoi.

Ventajas: La ubicación es muy buena, muy céntrica. El servicio es impecable, te ayudan con cualquier necesidad. La comida y cena son muy ricas y el buffet es delicioso.

Desventajas: Pagamos un upgrade al cuarto con ventana porque no habíamos visto que el cuarto reservado no tenía y al llegar al nuevo, la ventana no media ni 1 metro cuadrado. Le falta mucha luz al cuarto y es demasiado pequeño y por lo mismo incomodo. La regadera es muy pequeña. El cuarto estaba en el ala B, que parece ser una extensión del hotel y resulta complicado estar cambiando de edificio todo el tiempo e incluso llegar al restaurante.

Ventajas: Location

Desventajas: N/A

Ventajas: La amabilidad y lo atentos que son, el hotel es muy bonito las habitaciones confortables era nuestra luna de miel y tuvieron varios detalles con nosotros, estamos encantados

Desventajas: Nada

Ventajas: ¿Que se puede decir de hotel? La experiencia con ellos fue increíble. Llegamos al hotel y nos recibieron con fruta y zumos hechos en el momento con una explosión de sabores que nos quedamos asombrados. Nos pasaron a un habitación superior “Suite” con una cama enorme, fruta nuevamente en la habitación y bombones. En ella nos encontramos de todo lo que puedas imaginar. Salíamos a las 6:00hr de la mañana y nos prepararon el desayuno única y exclusivamente para nosotros. El desayuno, el mejor de mi vida. Te encuentras todo lo que te puedas llegar a imaginar. Delicioso al paladar y una variedad que no existen palabras. ¡Marketing experiencial a lo bestia! Una cadena de hoteles que te deja con la boca abierta y con la mandíbula desencajada.

Ventajas: The staff were outstanding very good job

Ventajas: JW Marriott is a fantastic hotel. even that we stay only one night, everthing was more then perfect. We came at 13:00 pm, they immediatly take the bags to the room and they were very kind and show us everything. The room was clean, big and very fancy. Also, the breakfast was incredible and we had so many options to choose and eat (we don't eat everything) Thank you JW, it was so great and we would highly recommend for everyone we meet who will arrive to Hanoi

Ventajas: Nice stay, but the location is not very nice. More like a business hotel. But very comfortable and luxurious

Ventajas: We traveled in Vietnam for almost 2 weeks,this hotel is the best one we stayed.

Ventajas: Staff are very friendly and attend to your needs immediately, great breakfast, clean room and toilet, comfortable bed, tour desk assistance are very good

Desventajas: None

Ventajas: The breakfast is amazing everything in general is worth the price paid

Desventajas: The hotel still uses plastic amenities

Ventajas: Comfortable room in a quite zone of the busy Hanoi

Desventajas: Location is far from main attractions but you can sleep in a tranquil zone of busy hanoi

Ventajas: The staff at the airport pickup was very friendly. It was very quickly to recognise him when he was standing outside of the terminal although he wasn’t holding the electric board as mentioned in the email.

Desventajas: The tissue went empty very quickly. The lighting wasn’t very easy to control in the bathroom when we intended to fall asleep. The location wasn’t very convenient either, not to mention the lunar new year holiday. The costs of hotel are very disappointing.

Ventajas: La amabilidad, limpieza y el desayuno

Desventajas: Está justo metido en las peores calles del Old Quarter, es decir, hay ruido toda la noche y cuando sales a la calle te invaden los puestos sobre la calle y las mil motocicletas estacionadas

Ventajas: Just loved the fact that after 4 days away we came back to another superb welcome and were welcomed by name, all 6 of us, like long lost friends.

Desventajas: Nothing

Ventajas: I loved the politeness, enthusiasm and out of the way helpfulness of the fantastic staff. We were made to feel so welcome. Rooms are a good size with a nice breakfast. Top floor rooms (7th floor) have interesting views.

Desventajas: Very little at all to fault

Ventajas: Personal muy amable y atento. La habitación amplia y limpia. Muy céntrico. Buen desayuno.

Ventajas: The staff was very friendly and super helpfull! We felt really at home here. Also the Spa downstairs is really good: we took the Vietnamese Massage (twice) and we enjoyed very much. Location is perfect: in the center of the old quarter. We would definitely recommend this hotel!

Desventajas: We were a bit unlucky that there was some reconstruction in the building next to our room. They started at 5.00/6.00 am....

Ventajas: Un trato genial por parte de todo el staff, especialmente de Jenny, que siempre se preocupa para que todo sea perfecto. Son muy atentos y siempre te dan buenos consejos y te proponen rutas. También puedes pedir entradas para cualquier sitio y te las consiguen. Las habitaciones son espaciosas y muy acogedoras.

Ventajas: Como en el resto de los hoteles de Vietnam, el servicio fue excelente. Íbamos por nuestra luna de miel y nos tenían preparados varios detalles, como una tarta y decoración en la habitación.

Desventajas: La habitación que nos asignaron estaba debajo de la cocina y había bastante ruido.

Ventajas: La limpieza y el servicio del personal!

Ventajas: helpful staff, cleanliness, good breakfast, free afternoon coffee

Desventajas: small storage space in cabinet

Ventajas: Quiet hotel in nice Street

Desventajas: Unfortunately renovation work was executed just outside the hotel which caused noise (after 9am though).

Ventajas: Service by really warm and helpful staff. One could sense they went out of their way to help and worked well as a team. Like a family. I really liked the location. 10mins walk with google all over the french quarter and yet not swamped with tour groups. Felt like we were very near to the Hanoi people rather than just tourists.

Desventajas: Better if handicapped friendly with lifts, ramps. But this appears to be a shortcoming of the area, not the hotel.

Ventajas: Desayuno aceptable. Bien ubicado. Personal muy atento y preocupado. En general una buena experiencia.

Desventajas: Habitaciones muy pequeñas con poco espacio para dejar maletas.

Ventajas: Buen desayuno. Cenamos en el restaurante también y fue sorprendentemente bueno.

Desventajas: Más iluminación en el baño.

Ventajas: Nos alojamos por varias noches mientras estábamos en Vietnam durante casi un mes y nos encantó este hotel. La ubicación es perfecta y el personal nos trató como reyes. Nos alojamos en una suite la primera noche y añadimos una segunda noche en el lugar porque nos encantó. ¡el personal es excepcional y el buffet de desayuno también es excepcional! ¡Me encantó todo de este hotel!

Ventajas: Staff were unbelievably helpful and attentive to our wants and needs. Hotel has great location close to everything that we wanted to see and do.

Ventajas: Proximity to all places of interest, friendly staff, clean rooms, lovely comfortable beds.

Desventajas: Paying more for a balcony room is not worth it as it’s too small to sit on so there are no chairs. Premier room is better value.

Ventajas: Walking distance to attractions and very clean with friendly staff.

Desventajas: Noisy rooms at front so request a room at the rear of the hotel.

Ventajas: We loved this hotel; great location, comfortable rooms, excellent staff. But in our corner room we heard chairs scraping, voices, and noise above us continuing throughout the night. We were told it was coming from a break room for the staff. Our daughters in an adjacent room heard nothing. I would stay here again but not in this room.

Ventajas: The staff went above and beyond to make our stay comfortable and extra enjoyable. The breakfast has a really great a la cart selection in addition to their buffet. The room was comfortable and the location was amazing. It is within walking distance of a lot of great old quarter locations. Highly recommend this hotel.

Desventajas: That we couldn’t stay longer.

Ventajas: Nos gusto todo , estuvimos dos noches alternas y se preocuparon por todo , nos guardaron maletas mientras hacíamos excursiones , Desayuno espectacular Recomendable 100%

Ventajas: Really recommend to stay here. The location is in the centre of Old Quarter so you literally can walk to everywhere. Many streetfood stalls until nigt, close to convenience store. The staff was really kind and always ensuring that we got what we need. Breakfast also nice.

Ventajas: Thanks a lot for your best service for us. We really satisfied for choosing and staying in O'gallery Premier Hotel. All crews are so kind and professional. Especially respect our suggestion and pursuing excellence. We are impressed and thank you again for transit the luggaes. As to the airport transit, we have booked in advance with local travel agency. We are sorry to reply you no need on this good extra service. So nice you are, we are happy and enjoy here anyway. Thank you.

Ventajas: Excelente ubicación, personal sumamente amable y decoración increíble. Se encuentra en una zona muy comercial y céntrica. Si volviera a Hanoi, definitivamente me a quedaría nuevamente en este hotel.

Desventajas: El aire acondicionado de la habitación derrepente se volvía un poco loco

Ventajas: La atención del personal constantemente. Adicionalmente tuvieron un detalle de despedida que es de agradecer.

Ventajas: We found the staff to be amazing - friendly, helpful and efficient. They made me feel like family. The breakfast was good and the room overlooking the street was large, comfortable and tastefully decorated with a European touch. The restaurant had very good Vietnamese food.

Desventajas: Our first room was small and had no outside looking windows. Nothing can be done about this because of the nature of Hanoi buildings. I suggest a room with a window looking out on street or back. The bathroom had a cheap tub with shower. The tub was not installed properly so it is difficult to not get lots of water on the floor.

Ventajas: Las instalaciones, el desayuno, las vistas desde el Top of Hanoi y la comodidad de la habitación.

Desventajas: Queda retirado del centro.

Ventajas: Personal, desayuno, instalaciones, piscinas, saunas, vistas.... Habitación..

Desventajas: Nada. Todo es pefecto

Ventajas: Excellent, personal service. The room offers very good value for money. We stayed in a 99 sq. meter Deluxe Suite with an amazing skyscraper view of Hanoi. The bathroom is very big and luxurious. The room contains two "electronic" toilets with heated seats, something very rare in Europe and very comfortable. Room service is excellent, the food very good. The hotel porters are always helpful to arrange for taxis. The tour guide helped us to book very nice excursions (day trips to Ha Long Bay, etc.).

Desventajas: A small detail : the "European" part of the breakfast buffet might offer bread that is a bit fresher. But that's really only a detail. Overall, the breakfast buffet is very good.

Ventajas: fue increíble

Desventajas: todo perfecto

Ventajas: Muy moderno

Desventajas: Nada

Ventajas: La atención fue extraordinaria !

Ventajas: The views, the size of the room, the breakfast!

Ventajas: El hotel tiene unas vistas sensacionales, se puede ver Hanoi desde el cielo. El personal muy atento, dispuesto. Las habitaciones muy buenas. El lounge funciona todo el día y vale la pena acceder a él. La ubicación es genial porque tiene un centro comercial al lado precioso. Está un poco retirado de la parte antigua de Hanoi, pero, los taxis están siempre en la puerta. Y considero de agradecer no hospedarse en la parte antigua de Hanoi. Si volviese a Hanoi, volvería a este hotel.

Desventajas: Realmente es un hotel de 5 estrellas.

Ventajas: Las vistas desde nuestra habitación en la planta 52, la piscina y el restaurante Tim Ho Wan

Desventajas: Este lugar no es para familias, es un hotel para hacer negocios y está enfocado para empresarios. Sus restaurantes, salvo el Tim Ho Wan no merecen la pena, son caros para lo que ofrecen, al igual que sus bebidas, las cantidades son ridículas para el precio. El personal es muy educado pero algo lento.

Ventajas: High quality hotel, great view from the higher floors, friendly & attentive staff

Ventajas: Experiencia increíble ! Lujo espectacular

Desventajas: Hotel residents need to pay money to go observation deck.

Ventajas: We stayed in various hotel in Hanoi old quarter all in similar price range and to be fair this was the best one. The staff are friendly & helpful. It’s location is good. We had a room with window, which was nice as lots of hotel rooms in this area do not have windows.

Desventajas: Nothing

Ventajas: Lo que más me gusto fue la ubicación, no puede ser mejor. El personal es super amable, el desayuno es buenísimo.

Desventajas: El tamaño de la habitación, fue la más pequeña de todo nuestro viaje, al no tener ventanas era un poco claustrofóbica. Reservamos una doble superior por el tema de que fuese más grande y espaciosa pero la habitación era muy pequeña.

Ventajas: Every time I come to Hanoi I am amazed at the level of service and care the hotel staff take. Oriental Suites is no exception. From the moment I walked in until I climbed into the cab to leave the staff were all over every need I could have. The restaurant staff are awesome. The room, while it had no window (beware of that when booking) was lit very well and super comfortable. Shower and bathroom were wonderful and it was all very cozy and inviting. And the location is absolutely prime. I can’t say enough good things about the Oriental Suites.

Desventajas: I wish the interior rooms had a window. Other than that nothing at all bad to say about this place.

Ventajas: Service

Ventajas: the staff were very helpfull and friendly

Ventajas: Great location in the middle of the Old Quarter. Clean. Very helpful staff. Included breakfast was good.

Ventajas: Helpful staff and clean and comfortable room. A big thank you to Lucie who helped recover my mobile phone from the. Mini bus.

Desventajas: Everything was perfect

Ventajas: El staff muy amable y sonriente en todo momento, además de servicial te ayudan en todo lo que necesites

Ventajas: Very good and the hotel is very welcoming

Ventajas: -Ubicación excelente. -El desayuno muy bueno. -El personal muy atento. -El día que volábamos, nos dejaron ir a ducharnos al hotel a las 19:00 de la tarde. (Habiendo realizado el check out a las 12:00).

Desventajas: Por poner alguna pega, la nevera del minibar sonaba bastante por la noche.

Ventajas: All of the staff were absolutely amazing, friendly and very helpful. The rooms were excellent, clean and comfortable. The location was really great, easy access to alot of monuments, tourist attractions etc. And the hotel breakfast was really enjoyable and plenty of food.

Desventajas: Nothing i didnt like

Ventajas: Location Staff Clean

Desventajas: Nothing!

Ventajas: Superb hotel! The most beautiful hotel in Hanoi. True luxury!

Ventajas: Buffet : very good Fitness : good Location : good Amenity : average

Desventajas: None

Ventajas: Room is spacious and clean and offers a great view of the city from high above.

Desventajas: It’s not a convenient location for tourist as it takes at least 25 minutes one way to get to the old quarter.

Ventajas: After 3 nights in old of quarter this was a very rest-full night. Rooms have great views and are comfortable. Staff accommodated request to change room. Breakfast was absolutely amazing, one of the best I have come across - very unexpected.

Desventajas: Could do with refresh here and there and cleaning could be stepped up a notch.

Ventajas: Everything

Desventajas: Nothing

Ventajas: Excelente lujo y comodidad

Desventajas: No haber podido estar más dias

Ventajas: Good ambience, great facilities, courteous services.

Desventajas: Nothing all was great!

Desventajas: El personal es muy amable. Hotel muy limpio

Ventajas: La ubicación del hotel es inmejorable, a 100 metros del lago Hoan Kiem. La atención es exquisita (como en todo Vietnam), y pudimos combinarlo con un crucero en Halong Bay, dejando las maletas en el hotel sin ningún coste extra. La decoración es elegante, y para las dos reservas que teníamos (antes y después del crucero) nos hicieron un upgrade de la habitación. Tiene un rooftop muy agradable con vistas al lago y la ciuda de Hanoi. Nos pidieron feedback el día de la salida, y por una atención que tuvieron con nosotros nos dimos en cuenta de que realmente lo tienen en cuenta.

Desventajas: En general Hanoi es bastante ruidoso y las habitaciones del hotel no están insonorizadas. Tuvimos la mala suerte de que estaban haciendo obras en el edificio de delante y el ruido nos despertaba a las 5 de la mañana, sábados y domingos incluido. En el rooftop bar hay música en directo los miércoles y los sábados, que también puede ser bastante pesado. La recepción del Wi-Fi era bastante mala en general. El desayuno correcto, pero nada en especial. Los edificios del Old Quarter son bastante antiguos y estrechos. El hotel solo tiene un ascensor, que puede estar bastante transitado a la hora del desayuno.

Ventajas: La localización y el trato del personal.

Desventajas: Hotel pequeño con ventanas del cuarto de baño a la habitación.

Ventajas: The hotel was amazing and so was the food, the staff were the best and helped us with everything. The location is really handy and close to shops and has a great sky bar upstairs. Deffinetly recommend and we will stay here again next time we visit Hanoi

Ventajas: 4 days & 3 nights. Great location and clean facility. Not too spacious, tbh, but great staffs made it a 5-star experience. From the moment Miss Van Ahn’s cheerful welcome (assisted by a hilarious bellhop :) instantly cancelled my fatigue from the flight, every one of the staffs consistently looked out for me and tried to be of help. This sort of ‘active kindness’ isn’t easy to find. Not even with more money. Believe me ‘cuz I’m a quietly picky old guy traveling a lot. Breakfast is a mixture of buffet & cooked-to-order style. Satisfying. Rooftop Sky Bar offers gram-able view over the lake and some live music, and its signature cocktails are delicious but a bit strong to my taste. (But, hey, who can possibly complain about more booze for the same money, right?) And I totally recommend its spa facility, which is a tranquil & reinvigorating experience. Clean and safe (you know what I mean) I visited twice, but I wish I had more time. I could visit famous tourist’s spots and restaurants within 5-10 minutes’ walk. Misc. Fruit basket in the room. Environmentally conscious venue (You can find some suggestions on the bathroom sink) Thanks again all the amazing staffs. And Miss Van Ahn, your Korean is perfect and sounds sophisticated. 고마워요^^ Hanoi is my starting point of my month long ASEAN tour. I’m happy to have a great start thanks to you all.

Desventajas: Sometimes at night street noise creeped in. But that means you have a window, I guess.

Ventajas: Te tratan con EXCELENCIA y todo es poco en atender al cliente

Desventajas: No existió esa opción

Ventajas: Everything connected to this property was beyond our expectations! The stuff is extremely nice, rooms are incredible, breakfast is just amazing and the location is superb! Definitely to recommend to anyone travelling to Hanoi! Thanks to all the personnel at the hotel for the heart-warm welcome and excellent service throughout our stay

Ventajas: La atención del personal del hotel y su localización. Las camas eran confortables.

Desventajas: Es un hotel pequeño.

Ventajas: Right in the centre of action in Old Town Hanoi - absolutely amazed with the level of customer service from all the hotel staff - Janine in particular was a star and took care of us at every step of our stay. My son felt like a Prince!!

Desventajas: Soundproofing of the rooms could be better - downtown Hanoi is naturally noisy so soundproofing could be improved.

Ventajas: The staff is the high point of these hotel: friendly, prompt, efficient. But above all, everybody seems to be well skilled and knows what to do. Pick-up at airport was perfect, room was comfortable, breakfast was great. The concierge helped with some external activities at very reasonable prices. I strongly recommend the hotel.

Desventajas: Not a single complaint

Ventajas: Hotel was in a good location for a tourist, breakfast were good and the staff extremely helpful.

Desventajas: all as anticipated.

Ventajas: Super friendly and helpful staff

Desventajas: N/A

Ventajas: Location is good.

Desventajas: There is only one elevator so it will take a very long time to wait. The room and lobby smell awful sometimes. The breakfast is not really grear as in the ads