Código IATA | AT |
---|---|
Rutas | 314 |
Ruta principal | Marrakech-Menara a Casablanca Aeropuerto Internacional Mohammed V |
Aeropuertos en los que opera | 105 |
Aeropuerto principal | Casablanca Aeropuerto Internacional Mohammed V |
Ventajas: Great seats with ample space! Crew was very attentive.
Desventajas: Boarding seemed bit chaotic ..... no onboard entertainment .
Desventajas: The business class seats were not comfortable. The volume on my tv was not working . Food was dry and bland. The dressing to the salad was so thick it didn’t come out of the bottle .
Desventajas: Leaving on time would have been better than 1.5 hours of delay. The food was poor. When I checked in online, the airplane map was totally different from Imthe plane we boarded. So selected a seat with no rows in front of me and I unded up with normal rows.
Ventajas: Crew very average need to respond well to passengers
Desventajas: Crew to respond faster and efficient with beautiful smile
Desventajas: Smiling faces and patience.
Desventajas: I do not have until now one of my laggage
Ventajas: Flight was okay for a 2 hour distance.
Desventajas: Why bothering having an in-flight Sky-RAM Player app if it never works. Tried to connect ALL FLIGHT but no chance
Good flight
Ventajas: The crew was prodessional.
Desventajas: We could not get assistance online for wheel chair assistance.
Late boarding from CMN to CKY
Ventajas: The pilot flew very fast to make up for time lost.
Desventajas: We boarded late at casa. Very unconfortable.
Ventajas: Flight on time. No turbulence.
Desventajas: No entertainment. Food was a mini ham sandwich and a cake. Plane furniture is getting old.
The airport is frightening
Ventajas: The flight is great once you are through security.
Desventajas: The airport experiance is not for the faint of heart
Civilized but disorganized
Ventajas: Security seems paramount to them
Desventajas: Dont think the left hand knows what the right hand is doing... showed my passport 5 times to get on the plane
Plesantly Surprised!
Ventajas: I was terrified after reading reviews for Royal Moroc Air. Every aspect of the flight went well. Baggage check in was smooth. Boarding the flight was the same. The plane was new, clean and spacious. The crew were courteous and professional. My bag was waiting when I arrived to baggage claim.
Desventajas: Thankfully, nothing bad to report.
The worst Airline cpany
Ventajas: Staff unwelcoming and rude. Poor service.
Desventajas: Overall the communication, service and the comfort are poor from checking in to arrival.
The crew was very friendly
Ventajas: Easy and quite flight
Nice
Ventajas: Everything
Desventajas: Nothing
Ugly trip
Ventajas: Nothing
Desventajas: V poor hospitality and i was treated like a prisoner during my 1 nt trnsit at casablanka airport before my flight to jfk
Also I didnt receive my 2 bags at jfk airport and till now i didnt hear from them till now
I wish that anyone can help find my bags.
I will never book on royal ait maroc again
Unfortunately the only game in town between North America - Casablanca
Ventajas: Food was better than average as airline food goes, attentive cabin crew, professional, good selection of movies, music for entertainment. New Boeing 789 Dreamliner, excellent condition/shape, clean interior.
Desventajas: Poor choice of cabin music prior to take-off and post-landing. Boarding is chaotic at best - mob boarding, like sardines on buses to airplane, then long wait till getting on board and loading overhead bins. Should load aircraft from back to front and with clear defined zones! Bathrooms did degrade as the flight progressed unfortunately.
Ventajas: New plane and good pilot - smooth take off/landing
Desventajas: Delayed departure, long boarding process, and unfortunately my entertainment system was not working
Awful
Desventajas: Flight was delayed 7 hours, the flight crew never arrived, communication was nonexistent. I missed my connection in Rome and have now lost a lot of money for car rental, hotel that I can’t use tonight.
Horrible experience
Ventajas: The on flight entertainment was okay. But the headphone jack was faulty.
Desventajas: It took us about 2 hours since we landed to finally get a hotel for our 13-hour layover. Then the attendant left outside to figure out transportation to the hotel which was an hour away from the airport. The hotel was filthy to the point that I didn't even feel like using their bathroom. Even the flight attendants we're horrible, they never responded to the ask for assistance indicator. I had to get up to get their attention. Never flying this airline again.
Desventajas: Good service good flight
Bad ticket agents in Lyon
Ventajas: Inhospitable. No customer service.
Crew's attitude
Ventajas: Timeliness of food and cleaning up.
Desventajas: Crew's short patience with customers
Ventajas: Pleasant crew. Food decent.
Desventajas: Seats uncomfortable. Very hard to sleep
You guys care only about big cities?
Desventajas: This flight was excellent, but the in the flight from Monrovia to Casablanca the Captain was smoking in the bathroom!!!! That’s insane....
Ventajas: direct flight, good timings
Desventajas: poor planes, poor service, bad food
Great flight!
Ventajas: Loved the food, the people, the games, the accommodations. A lot.
Desventajas: No WiFi.
Ventajas: There were great movies and games.
Desventajas: Then boarding process wasn’t organized. The food was nasty. The space between seats were minimal
Ventajas: Smooth flight, on time departure. Brought own food, stuff on plane is bad.
Desventajas: Paid for preselected seat in front part of plane, but got assigned to seat in the rear when I checked in on the airport, was there 3 hours before flight. No online check-in for this flight.
Desventajas: Service was poor and the flight got delayed
Delay made me loose my connection
Ventajas: The airplane crew
Desventajas: The airport crew
Ventajas: Crew, aircraft
Ventajas: Service by crew/ excellent
Desventajas: Boarding process delayed and chaotic.
Ventajas: Plane had plenty of space, had 3 seats to lay down and sleep
Brought my own food, was good decision
Smooth flight
Desventajas: Personal TV broken, limited communication during delay at gate and before takeoff.
Wonderful
Ventajas: Very accommodating airline. Would use them again
Great Crew
Ventajas: They were helping an elderly like it was their grandma.
Desventajas: The airline wasn't the issue, but the passengers seated around me didn't give me any space or an armrest. I wish I had had a window or aisle seat on that particular flight. The service was otherwise fine, but being that boxed in for so many hours cast the whole flight in a less than pleasant light.
Desventajas: Had to buy another ticket. Couldn’t board the first one, no one advised of two visas required. I want my money back for that one ticket.
Ventajas: Large space between seats
Desventajas: The fish was undercooked, still rubbery.
Bad trip
Ventajas: We were late at Casablanca airport again late when we landed at jfk so I was late for 2 hours so I missed my transit from jfk to Philadelphia I struggled the whole to get home
Desventajas: Timing
Desventajas: We were late at Casablanca airport again late when we landed at jfk so I was late for 2 hours so I missed my transit from jfk to Philadelphia I struggled the whole to get home
Ventajas: nothing
Ventajas: very bad not clean sting like bad smell in the flight
Close
Ventajas: We had a tight connection and they bussed us to the next plane. Awesome.
Close
Ventajas: So glad to make our tight connection.
Desventajas: Some crew members were rude, they didn’t help paddy that needed help (lifting suitcases), they were impatient. The ground team didn’t know how to print the proper ticket.....
Desventajas: Rude crew! No vegetarian option.
Desventajas: So many delays, we’ve spent nearly 12 hours waiting in airports and are stuck in Casablanca..
Ventajas: Check in was ok.
Desventajas: The crew on the flight was terrible, they just disappeared and only came out to give the meals didn’t bother to collect them afterwards, you ran out of soft drinks after the first round.
Desventajas: TVs did not work, no wifi available. Seats were cramped and staff was rude.
Ventajas: The crew was responsive to needs that came up.
Desventajas: The flight was delayed by an hour and we didn’t actually leave for two hours because the boarding process was so disorganized. They had us line up over an hour before we could actually board the plane. People are so irritable that a shouting fight broke out in the process. The screens on the back of the seats work inconsistently. No wifi. And this was on the Dreamliner! not the worst flight I’ve been on but negatives definitely outweighs positives.
The flight from Casablanca to New York was good confortable less prob
Ventajas: I liked most of things there a specialty the crew they provided more which is good
Stop the Weird Arabic music
Ventajas: I liked the Dreamliner aircraft over Atlantic.
Desventajas: The Boeing 737-800 over Europe was okay but it over crowded. From Casablanca to Amsterdam flight, The crew did not let me carry my hand luggage inside the aircraft whereas, there were other Moroccans who they did not stop with bigger hand luggage which should be inside the plane. The weird Arabic music during on board and off boarding has to stop- so annoying and ear piercing. Entertainment has to be improved significantly- ask their entertainment content provider to do a better job on the music, movies and other things. They discriminate other religion by not providing Bible, Gita and Tripitaka as a notion firm the content but the have Holy Quran as an option, more wine options, liquor has to be included as an option and the last but not the least, Royal Maroc needs to provide better lodging for transit passengers. Hotel Relax is a substantially low standard hotel with bad service and food. I saw nothing but lazy employees walking around doing nothing. Also my room had no towel whatsoever and it took me 11 hours to get my towel- go figure.
Not bad but not great
Ventajas: Not really much; fed us twice but not really my kind of food. Alcohol included.
Desventajas: Boarding is disorganized and chaotic. Count heads number of times and checked boarding pass three times in five minutes! Delayed over an hour but arrived close to in time. No reason given for delay. Entertainment system for my wife didn’t work.
Short flight
Ventajas: Short flight
Desventajas: Bus to plane; disorganized boarding process. Counted heads numerous times; checked boarding pass three times.
Efficient and on time
Ventajas: Efficiency and pleasant and professional service
Desventajas: The food could have better. They should have served traditional Moroccan food on all legs of the trip since it is a Moroccan airline
They can be better
Ventajas: They give us headphones
Desventajas: The crew need to be more pleasant
Terrible customer service
Ventajas: Terrible customer service. There was a huge difference between the crew from my trip sep1st ti this time. Crew never bring you something you ask for and they just say yes and you never see them again. I asked for a tea refill and the guy said ok let me check if there is enough to give refill and never got back to me. I asked the other attendant for a cup of water and took over 45min and I had to go ask for it by myself and got the water like if I am receiving gold. I will never go back with Royal sirMoran. I barely understood why people always complain about this company..
Desventajas: entrainment, comfort and music.
Good flight
Ventajas: The crew was prodessional.
Desventajas: We could not get assistance online for wheel chair assistance.
Civilized but disorganized
Ventajas: Security seems paramount to them
Desventajas: Dont think the left hand knows what the right hand is doing... showed my passport 5 times to get on the plane
The crew was very friendly
Ventajas: Easy and quite flight
Nice
Ventajas: Everything
Desventajas: Nothing
Desventajas: Good service good flight
Great flight!
Ventajas: Loved the food, the people, the games, the accommodations. A lot.
Desventajas: No WiFi.
Ventajas: Crew, aircraft
Wonderful
Ventajas: Very accommodating airline. Would use them again
Great Crew
Ventajas: They were helping an elderly like it was their grandma.
Desventajas: The fish was undercooked, still rubbery.
Close
Ventajas: So glad to make our tight connection.
Ventajas: Great seats with ample space! Crew was very attentive.
Desventajas: Boarding seemed bit chaotic ..... no onboard entertainment .
Ventajas: Crew very average need to respond well to passengers
Desventajas: Crew to respond faster and efficient with beautiful smile
Desventajas: I do not have until now one of my laggage
The airport is frightening
Ventajas: The flight is great once you are through security.
Desventajas: The airport experiance is not for the faint of heart
Plesantly Surprised!
Ventajas: I was terrified after reading reviews for Royal Moroc Air. Every aspect of the flight went well. Baggage check in was smooth. Boarding the flight was the same. The plane was new, clean and spacious. The crew were courteous and professional. My bag was waiting when I arrived to baggage claim.
Desventajas: Thankfully, nothing bad to report.
Unfortunately the only game in town between North America - Casablanca
Ventajas: Food was better than average as airline food goes, attentive cabin crew, professional, good selection of movies, music for entertainment. New Boeing 789 Dreamliner, excellent condition/shape, clean interior.
Desventajas: Poor choice of cabin music prior to take-off and post-landing. Boarding is chaotic at best - mob boarding, like sardines on buses to airplane, then long wait till getting on board and loading overhead bins. Should load aircraft from back to front and with clear defined zones! Bathrooms did degrade as the flight progressed unfortunately.
Ventajas: New plane and good pilot - smooth take off/landing
Desventajas: Delayed departure, long boarding process, and unfortunately my entertainment system was not working
Crew's attitude
Ventajas: Timeliness of food and cleaning up.
Desventajas: Crew's short patience with customers
Ventajas: Smooth flight, on time departure. Brought own food, stuff on plane is bad.
Desventajas: Paid for preselected seat in front part of plane, but got assigned to seat in the rear when I checked in on the airport, was there 3 hours before flight. No online check-in for this flight.
Ventajas: Service by crew/ excellent
Desventajas: Boarding process delayed and chaotic.
Ventajas: Large space between seats
Close
Ventajas: We had a tight connection and they bussed us to the next plane. Awesome.
Desventajas: Some crew members were rude, they didn’t help paddy that needed help (lifting suitcases), they were impatient. The ground team didn’t know how to print the proper ticket.....
The flight from Casablanca to New York was good confortable less prob
Ventajas: I liked most of things there a specialty the crew they provided more which is good
Efficient and on time
Ventajas: Efficiency and pleasant and professional service
Desventajas: The food could have better. They should have served traditional Moroccan food on all legs of the trip since it is a Moroccan airline
Desventajas: The business class seats were not comfortable. The volume on my tv was not working . Food was dry and bland. The dressing to the salad was so thick it didn’t come out of the bottle .
Desventajas: Leaving on time would have been better than 1.5 hours of delay. The food was poor. When I checked in online, the airplane map was totally different from Imthe plane we boarded. So selected a seat with no rows in front of me and I unded up with normal rows.
Desventajas: Smiling faces and patience.
Ventajas: Flight was okay for a 2 hour distance.
Desventajas: Why bothering having an in-flight Sky-RAM Player app if it never works. Tried to connect ALL FLIGHT but no chance
Late boarding from CMN to CKY
Ventajas: The pilot flew very fast to make up for time lost.
Desventajas: We boarded late at casa. Very unconfortable.
Ventajas: Flight on time. No turbulence.
Desventajas: No entertainment. Food was a mini ham sandwich and a cake. Plane furniture is getting old.
The worst Airline cpany
Ventajas: Staff unwelcoming and rude. Poor service.
Desventajas: Overall the communication, service and the comfort are poor from checking in to arrival.
Ugly trip
Ventajas: Nothing
Desventajas: V poor hospitality and i was treated like a prisoner during my 1 nt trnsit at casablanka airport before my flight to jfk
Also I didnt receive my 2 bags at jfk airport and till now i didnt hear from them till now
I wish that anyone can help find my bags.
I will never book on royal ait maroc again
Awful
Desventajas: Flight was delayed 7 hours, the flight crew never arrived, communication was nonexistent. I missed my connection in Rome and have now lost a lot of money for car rental, hotel that I can’t use tonight.
Horrible experience
Ventajas: The on flight entertainment was okay. But the headphone jack was faulty.
Desventajas: It took us about 2 hours since we landed to finally get a hotel for our 13-hour layover. Then the attendant left outside to figure out transportation to the hotel which was an hour away from the airport. The hotel was filthy to the point that I didn't even feel like using their bathroom. Even the flight attendants we're horrible, they never responded to the ask for assistance indicator. I had to get up to get their attention. Never flying this airline again.
Bad ticket agents in Lyon
Ventajas: Inhospitable. No customer service.
Ventajas: Pleasant crew. Food decent.
Desventajas: Seats uncomfortable. Very hard to sleep
You guys care only about big cities?
Desventajas: This flight was excellent, but the in the flight from Monrovia to Casablanca the Captain was smoking in the bathroom!!!! That’s insane....
Ventajas: direct flight, good timings
Desventajas: poor planes, poor service, bad food
Ventajas: There were great movies and games.
Desventajas: Then boarding process wasn’t organized. The food was nasty. The space between seats were minimal
Desventajas: Service was poor and the flight got delayed
Delay made me loose my connection
Ventajas: The airplane crew
Desventajas: The airport crew
Ventajas: Plane had plenty of space, had 3 seats to lay down and sleep
Brought my own food, was good decision
Smooth flight
Desventajas: Personal TV broken, limited communication during delay at gate and before takeoff.
Desventajas: The airline wasn't the issue, but the passengers seated around me didn't give me any space or an armrest. I wish I had had a window or aisle seat on that particular flight. The service was otherwise fine, but being that boxed in for so many hours cast the whole flight in a less than pleasant light.
Desventajas: Had to buy another ticket. Couldn’t board the first one, no one advised of two visas required. I want my money back for that one ticket.
Bad trip
Ventajas: We were late at Casablanca airport again late when we landed at jfk so I was late for 2 hours so I missed my transit from jfk to Philadelphia I struggled the whole to get home
Desventajas: Timing
Desventajas: We were late at Casablanca airport again late when we landed at jfk so I was late for 2 hours so I missed my transit from jfk to Philadelphia I struggled the whole to get home
Ventajas: nothing
Ventajas: very bad not clean sting like bad smell in the flight
Desventajas: Rude crew! No vegetarian option.
Desventajas: So many delays, we’ve spent nearly 12 hours waiting in airports and are stuck in Casablanca..
Ventajas: Check in was ok.
Desventajas: The crew on the flight was terrible, they just disappeared and only came out to give the meals didn’t bother to collect them afterwards, you ran out of soft drinks after the first round.
Desventajas: TVs did not work, no wifi available. Seats were cramped and staff was rude.
Ventajas: The crew was responsive to needs that came up.
Desventajas: The flight was delayed by an hour and we didn’t actually leave for two hours because the boarding process was so disorganized. They had us line up over an hour before we could actually board the plane. People are so irritable that a shouting fight broke out in the process. The screens on the back of the seats work inconsistently. No wifi. And this was on the Dreamliner! not the worst flight I’ve been on but negatives definitely outweighs positives.
Stop the Weird Arabic music
Ventajas: I liked the Dreamliner aircraft over Atlantic.
Desventajas: The Boeing 737-800 over Europe was okay but it over crowded. From Casablanca to Amsterdam flight, The crew did not let me carry my hand luggage inside the aircraft whereas, there were other Moroccans who they did not stop with bigger hand luggage which should be inside the plane. The weird Arabic music during on board and off boarding has to stop- so annoying and ear piercing. Entertainment has to be improved significantly- ask their entertainment content provider to do a better job on the music, movies and other things. They discriminate other religion by not providing Bible, Gita and Tripitaka as a notion firm the content but the have Holy Quran as an option, more wine options, liquor has to be included as an option and the last but not the least, Royal Maroc needs to provide better lodging for transit passengers. Hotel Relax is a substantially low standard hotel with bad service and food. I saw nothing but lazy employees walking around doing nothing. Also my room had no towel whatsoever and it took me 11 hours to get my towel- go figure.
Not bad but not great
Ventajas: Not really much; fed us twice but not really my kind of food. Alcohol included.
Desventajas: Boarding is disorganized and chaotic. Count heads number of times and checked boarding pass three times in five minutes! Delayed over an hour but arrived close to in time. No reason given for delay. Entertainment system for my wife didn’t work.
Short flight
Ventajas: Short flight
Desventajas: Bus to plane; disorganized boarding process. Counted heads numerous times; checked boarding pass three times.
They can be better
Ventajas: They give us headphones
Desventajas: The crew need to be more pleasant
Terrible customer service
Ventajas: Terrible customer service. There was a huge difference between the crew from my trip sep1st ti this time. Crew never bring you something you ask for and they just say yes and you never see them again. I asked for a tea refill and the guy said ok let me check if there is enough to give refill and never got back to me. I asked the other attendant for a cup of water and took over 45min and I had to go ask for it by myself and got the water like if I am receiving gold. I will never go back with Royal sirMoran. I barely understood why people always complain about this company..
Desventajas: entrainment, comfort and music.