Aeromexico (AM)
Aeromexico (AM)
Aeromexico (AM)
Aeromexico (AM)
Aeromexico (AM)
Aeromexico (AM)
| Código IATA | AM |
|---|---|
| Rutas | 130 |
| Ruta principal | Cancún a Ciudad de México Benito Juárez |
| Aeropuertos en los que opera | 60 |
| Aeropuerto principal | Ciudad de México Benito Juárez |
Ventajas: Nothing. Didn’t get to take the trip and had no customer service to assist in any respect to have a voucher or credit or anything. Garbage
Desventajas: Everything. Coronavirus lock down sucks, but some sort of accountability would be nice for having my money simply stolen.
Desventajas: Was not able to travel because of the virus, I was suppose to visit my parents
Ventajas: nada. el vuelo fue cancelado
Desventajas: la intervencion de ustedes con las aerolineas... nadie me dice que paso con el vuelo
Ventajas: nada.. el vuelo fue cancelado
Desventajas: la intervencion de ustedes con las empresas
Desventajas: Our itinerary changed months ago. We showed up at 4:00 am for our (new) 6:00 am flight expect that delta hadn’t alerted the Tuxtla Gutiérrez airport of the change so we had to go back to our original itinerary of flying out at 9:30 am. We were NOT happy to have gotten up at 3:00 in the morning with the kids to end up having to sit an extra 3 hours (5 hours total) in a tiny airport to fly out at the original time I had chosen.
Desventajas: Check in it take more the 20 min. Because they have trouble founding the name even with confirmation num. In flight it was 1 person sick fully cover up from head to toe with out giving information to passengers ahead. My mom have heart problems and I was already concerned for her to travel and with no heads up of someone sick inside the plane my mom was more nervous the normal
Ventajas: Everyone was perfect...!!
Desventajas: Real meal is necessary, we appreciate the snacks but real meal is necessary.
Ventajas: Everything
Desventajas: N/A
Desventajas: Seat space
Ventajas: The airline manage to put me on an earlier connection to Mexico City, very appreciated
Desventajas: Plane seats are very uncomfortable, not enough space
Ventajas: these aircraft are confyy...the staff super helpful to be honest i would rather fly with aero mexico than one of the u.s.a airlines for ex: american airlines ect.... and their selction for entertaiment was huge and up to date with all the latest stuff...
Ventajas: Nothing exceptional, but it got me there smoothly and in one piece.
Desventajas: I found the seats to be particularly uncomfortable but otherwise nothing was wrong.
Desventajas: no tuvimos entretenimiento en todo el vuelo, en un viaje de 12 horas me parece inaudito que no tngamos hoy en dia este servicio, el personal estaba distraido, cuando s ele pregunto por el servicio de entretenimiento dijo que lo resetearían y luego de 2 hrs.que no sabian que pasaba pero el problema se ve que lo teneian desde que abrodamos, lo cual quiere decir que no lo corrigieron en tierra, la comida fue exactamente l amisma en mi vuelo de ida a Madrid y 15 dias después era el mismo menu, quizas tener una pequeña variante, se agradecería.
Yo tenia la impresión de que aeromexico había mejorado pero me decpcionó este vuelo.
Ojala tomen en cuenta los comentarios.
Desventajas: Food and leg space were terrible. Flight to CUN didn't have individual TV screens and departed late.
Ventajas: Todo
Ventajas: Fallas del sistema de entrenamiento y nunca funcionó el wifi
Ventajas: Amabilidad
Ventajas: Seats
Desventajas: Nothing
Ventajas: Seats are good
Desventajas: Punctuality
Desventajas: No veg option on overnight flight
No orders of special meal online
Keep changing gate
Had to put bag up when fit under seat
Desventajas: An extra food option could have been better. Very nice flight overall
Ventajas: My flight arrangements was not found I had to purchase new tickets and spend additional money for something I had already paid it took me almost all day to get everything straightened out it was the worse experience ever.
Desventajas: Refund me my money back
Desventajas: Solo me cobraron y tuve que comprar otro vuelo al no estar confirmado
Ventajas: Friendly crew, but that is pretty normal for Aeroméxico and expected. Glad the seats had the flip up sides to keep ones sleeping head from falling too far to either side
Desventajas: A few more degrees of seat recline the meals could have been much better.
Desventajas: 1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv.
We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight...
We had to check-in again in Mexico city.
Ventajas: Affordable prices
Desventajas: Boarding process very desorginized
Ventajas: El tiempo de vuelo
Ventajas: Nice crew. Free movies.
Desventajas: Temperature in cabin was extremely hot and dry.
Ventajas: I wi not use aeromexico again
Desventajas: Everything, see prior notes
Ventajas: My experience was horrible. Aeromexico canceled my sons flight without notice or reimbursement, they forced me to abandon my minor son in a foreign country and extorted me to pay for a new return ticket on top of what I already paid through kayak.
Desventajas: Not allow the airlines to cancel your ticket, extort you to buy another and force you to separate from you minor children leaving them in a foreign country. Horrible experience to say the least
Ventajas: Crew was amazing...
Desventajas: Will be better if we can get off the plane
sooner and faster cause it really takes
too long..
Ventajas: The crew did their job well but they made us check in our carry on luggage unnecessary which delayed me leaving the airport.
Desventajas: If they had not made us check in our carry on
Ventajas: Service was great
Desventajas: Nothing
Ventajas: El entretenimiento y comida
Desventajas: Precio , descuento, abordaje
Desventajas: Las peliculas, actualizarlas, no servía el cargador usb
Ventajas: El avión estaba súper limpio y en excelentes condiciones
Desventajas: La comida
Ventajas: El proceso para realizar la documentacion del equipaje es un poco lento ya que destinan poco personal para ello.
Desventajas: No me parece bien que cobren el equipaje documentado, anteriormente no había visto eso en Aeromexico.
Ventajas: good service
Desventajas: a better airplane
Ventajas: Fast and courteous service. Hassle free. I would most definitely fly again with Aeromexico.
Most comfortable seats I’ve had on a plane in years. deplaning was fas
Ventajas: To
Ventajas: Boarding was fast and easy.
Desventajas: The food was very bland, we had to wait 25 min on the tarmac waiting for take off.
Desventajas: Food
Ventajas: Aeromexico Boeing 737s are great. No complaints here.
Ventajas: The crew was great except the pilot.
Desventajas: The worst landing I have ever experienced. We hit the ground very hard, it was jarring.
Ventajas: Nothing.
Desventajas: Disaster of a flight - two hours late and blew connections in Mexico City for 11 people in our group.
Desventajas: Que no retrasen vuelos por motivos sin explicación
Ventajas: Genial la tripulación
Ventajas: The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger.
Desventajas: The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you.
Ventajas: The fact that I made it to my destination on time was good. Flight attendants were very professional and attractive, pleasant to speak with.
Desventajas: It was a couple days ago and I had had a long previous day so I don’t recall anything that was so out of place that really requires any improvement.
Ventajas: Crew was ok
Desventajas: The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing
Ventajas: It was empty
Desventajas: Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from
Ventajas: Not a lot.
Desventajas: Our group of 11 missed our connecting flights in Mexico City because the plane was two hours late. Cost us thousands of dollars and a day of our time.
Ventajas: PARA EMPEZAR, EL VUELO SE ATRASO 4 HORAS. YO VIAJO CON UNA NIÑA DE 2 AÑOS. NO ME DAN VALES DE COMIDA, ME COBRAN 3 MALETAS (COSA QUE ES ILEGAL). MI VUELO ATERRIZÓ EN LA CIUDAD DE MEXICO 3 DE LA MAÑANA. NO RECIBÍ NI 1 PESO DE RECOMPENSA DE TODO LO PERDIDO Y EL MAL DÍA QUE ME HICIERON PASAR
Ventajas: see previous comments
Desventajas: see previous comments
Ventajas: This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson.
Desventajas: I am completely satisfied with the airline and its services.
Ventajas: US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines.
Desventajas: I am completely satisfied with my experience
Desventajas: space
Desventajas: The space between seats is tiny, even when I paid more, no internet during the fly, old movies, nothing new
Aeroméxico es una aerolínea mexicana que opera vuelos a alrededor de un centenar de destinos no solo en México y América Latina, sino también en Europa, los Estados Unidos, Canadá y Asia. Forma parte de la alianza SkyTeam, a la que pertenecen una veintena de compañías de todo el mundo. Juntas ofrecen rutas a más de un millar de destinos. En cuanto a la flota de Aeroméxico, se compone fundamentalmente de aviones Boeing 737-800, Embraer y 787 Dreamliner.
Todas las rutas operadas por las aeronaves Boeing 787 y algunas seleccionadas de los Boeing 737-800 disponen de Wi-Fi a bordo gratuito para el envío de mensajes. Así, podrán hacer uso de este servicio en sus dispositivos electrónicos a través de las aplicaciones de mensajería instantánea como WhatsApp, Facebook Messenger o iMessage.
Tanto en clase Turista como en clase Premier, los pasajeros tienen derecho a llevar dos piezas de equipaje de mano con un peso máximo de 10 kg. En cuanto a las medidas, estas no pueden superar los 55 × 40 × 25 cm. En relación con el equipaje facturado, en clase Turista se admite una única maleta cuyo peso puede ser de hasta 25 kg. En clase Premier, es posible facturar dos maletas de hasta 32 kg cada una.
Los viajeros que se acojan a la tarifa Premier disfrutarán de algunas ventajas, como asientos más amplios (y reclinables 180° en vuelos seleccionados), conexiones eléctricas para la carga de los dispositivos electrónicos, una pantalla personal con múltiples opciones de entretenimiento y menú a bordo especial. También incluye otros beneficios, como embarque, check-in (registro) y recogida de maletas con prioridad.
