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Ventajas: The crew was great. The crew at the gate tried to get us on another flight so we wouldn't be too delayed.

Desventajas: he all day delays were not. We missed a show we paid a lot of money for months prior to the flight and we missed it!

Desventajas: Entertainment system did not navigate. Food was too salty. Crew was not very pleasant-annoyed when I was in the bathroom and missed service.

Desventajas: Height for walking in the plane.

Ventajas: Boarding process was easy

Desventajas: Would've like more entertainment options, like screens at each seat or plug outlets

Desventajas: Clean the bathroom!! Horrible, horrible, horrible!!

Ventajas: No complaints about the flight or the crew.

Desventajas: Delayed repeatedly. 3 hours behind schedule and no clear explanation was offered.

Desventajas: Changed our reserved seating

Ventajas: business class seats at the time of the sleep was very uneven and uncomfortable, foods and coffees were cold.

Desventajas: Everythings ........

Ventajas: Nothing

Desventajas: Better communication and air conditioning on the plane as we waited for hours to take off

Ventajas: Nothing except the movie selections and wine.

Desventajas: Better seating... seats are small and crampy. The flight attendants were not friendly and attentive. I pressed the call button 3 times within an hour to receive headphones and they never came. My neighbor let me borrow hers. The food was terrible. Not many vegan options.

Ventajas: Nothing

Desventajas: We could have given me a refund or credit for a flight I told you I needed to change 3 months ago due to an emergency at home.

Desventajas: Lufthansa missed my flight

Desventajas: Complimentary ear plugs and mask would have been great.

Desventajas: Complimentary ear plugs and eye mask would have been great.

Desventajas: food

Desventajas: 6 hour flight did not have meal or entrainment. There were no blankets available. The cabin temperature was warm in the front of the plane and cold in the back of the plane

Ventajas: The agent at the gate quickly realized the problem and was able to put me an exit row, which was a nice consolation, but if the flight had been full, I don’t know what would have happened.

Desventajas: I was bumped from my first class seat with very little explanation why, and wasn’t even informed until the boarding process was underway. My name was never called at the gate before boarding as a “Mr Smith, please come to the gate”, and it was very embarrassing to be pulled out of line like that.