|Ruta principal||Bangkok Suvarnabhumi a Aeropuerto Internacional de Chiang Mai|
|Aeropuertos en los que opera||34|
|Aeropuerto principal||Bangkok Suvarnabhumi|
Ventajas: We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again.
Desventajas: Providing some snacks would be helpful when getting off the board.
Desventajas: We got drinking water after landing. Would be better to provide some snacks on the way out.
Ventajas: On time, clean smooth ride. Landed early!
Ventajas: Brilliantly safety-conscious crew but very personable.
Desventajas: It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK.
Ventajas: The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable.
Desventajas: It would be really nice not to have to board a bus in BKK to be shuttled to my next flight.
Desventajas: I understand that the crew was probably tired, but I believe they can be friendlier.
Desventajas: Since no one was in first class and I was in the first row not allowing me to use the restroom
Up front when there was a long line in the back seemed rude
Ventajas: Good and being on time
Desventajas: So far so good for its price
Ventajas: Lovely people. Lovely service. Good food.
Desventajas: Good job
Ventajas: Great services
Desventajas: Great seat and smooth flight
Desventajas: Entre todos las compañías en que volé en este viaje, considero que es la que ofrece mejor servicio
Ventajas: Super cool light meal in a little bag. Best budget airline I have flown.
Ventajas: Seamless boarding and deviating.
Desventajas: Thai Smole seats offer the least legroom in my experience. Very narrow.
Desventajas: My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar
Desventajas: An hour delay for no expressed reason is not acceptable.
Ventajas: Nothing apart from kind crew
Desventajas: Food was really not good at all! Very poor The inside of plane was not clean!
Ventajas: I'm very justifying for the flight.
Ventajas: On-time departure and arrival.
Desventajas: Nothing to complain about.
Ventajas: Airfare was reasonably priced.
Desventajas: Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes.
Excellent short hop
Desventajas: Nothing negative
tight connection, no problem
Ventajas: we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!
Much better than our Australian carrier.
Ventajas: Great flight on Thai Smile.
Ventajas: friendliness of staff
Desventajas: Entertainment program was boring, leg space limited
Desventajas: No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight.
great food and comfort
Ventajas: love the food
Ventajas: Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly.
Desventajas: There wasn’t any tv to watch and not by way of magazines either.
Desventajas: Getting our bags took a long time
Ventajas: Good services
Desventajas: Good service and comfortable
All around easy trip!
Ventajas: Easy to book, travel and get around with.
Desventajas: The on board snack isn’t great.
Ventajas: The relaxed atmosphere and attentiveness of the flight attendants
Desventajas: The distance of the terminal to the aircraft
Beware the baggage fees
Ventajas: Seats were comfy and staff helpful and nice.
Desventajas: $60 charge for 10 kilos overweight limit. This is terrible.
Ventajas: We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG.
Desventajas: I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more.
Ventajas: Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff.
Desventajas: Vegetarian food option
Ventajas: Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US.
Desventajas: Loved everything
Not allowed to use kindle in airplane mode
Ventajas: Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!
Ventajas: Overall service including f
Meals and drinks provided on flight and the ground handling and air crew all excellent.
Definitely recommend Thai Smile
Ventajas: For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly.
Two trips on Thai Smile overall Pretty Good
Ventajas: Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights
Desventajas: They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant.
Ventajas: Great service
Ventajas: Very nice
Ventajas: We arrived safely
Desventajas: They kept canceling flights. Bad service would not fly again.
Ventajas: Crew was friendly and helpful, boarding was easy, flight was smooth
Desventajas: No entetainment, food just a pretty untasty sandwich
Ventajas: Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight.
Desventajas: When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile.
Ventajas: smooth as silk
Ventajas: friendly, professional crew
Ventajas: I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice.
So so experience
Desventajas: The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey.
No refund even due to injury
Desventajas: I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets.
Phuket to Chiang Mai
Ventajas: Friendly staff through every step of the way.
Desventajas: Vegan food options would be a wonderful addition. Everything else was great!
Desventajas: There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!
Love Thai Smile
Ventajas: Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!
Desventajas: Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!
Didn't register to flight in transit zone BKK
Desventajas: Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied
Ventajas: There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues
Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight
LOVED the online videos (practical jokes program), where no headphones were needed to enjoy
Desventajas: Fish sandwich wasn't my favorite
Will Fly Thai Smile Again
Ventajas: The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)
Desventajas: Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand.
Wonderful airline! High quality, friendly service!
Ventajas: On boar meal was great. Customer service was outstanding!
Desventajas: They don't offer more flights!
Thanks to Thai Smile for starting flights from Chittagong
Ventajas: Ground and in flight service, food, aircraft
Thai Smile Airways es una aerolínea de bajo coste tailandesa que opera vuelos principalmente en su país de origen, aunque también ofrece rutas aéreas a otros destinos de Asia, como China, Malasia, la India o Camboya. Forma parte de Star Alliance, grupo al que pertenecen también otras aerolíneas destacadas como Air Canada, Lufthansa o TAP Air Portugal. Asimismo, cuenta con una flota compuesta por una veintena de aviones de la familia Airbus A320, con una capacidad para alrededor de ciento setenta pasajeros.
Thai Smile Airways ofrece, básicamente, dos tipos de tarifas: Smile Class y Smile Plus. La primera incluye una maleta en bodega de hasta 20 kg de peso, mientras que la segunda admite hasta 30 kg. En ambos casos, solo se permite una pieza de equipaje de mano cuyo peso máximo no debe sobrepasar los 7 kg y cuyas dimensiones no deben superar los 56 × 45 × 25 cm. Otras ventajas de la tarifa Smile Plus son el embarque y el check-in (registro) prioritario, el acceso al lounge (salón de estar) y el menú a bordo sin coste adicional.
La aerolínea tailandesa ofrece un servicio de acompañamiento de menores para niños de entre cinco y doce años que viajen solos. Los menores a partir de doce años también podrían hacer uso de este servicio si lo necesitan.
El hub (centro de operaciones) de Thai Smile Airways se localiza en el aeropuerto internacional de Bangkok, considerado uno de los aeropuertos con más tráfico aéreo del Sudeste Asiático. Se trata también del centro de operaciones de otras compañías aéreas, como Bangkok Airlines o Jet Asia Airways.