Código IATA | KC |
---|---|
Rutas | 128 |
Ruta principal | Aeropuerto Internacional de Astaná a Aeropuerto Internacional de Almatý |
Aeropuertos en los que opera | 39 |
Aeropuerto principal | Aeropuerto Internacional de Almatý |
Desventajas: Luggage didn’t arrive and it will arrive tomorrow or next day
Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them
6 hours late with no explanation
Ventajas: The plane was nice.
Desventajas: 6 hours late. No explanation. No apology from any Air Astana employee.
Ventajas: I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.
Ventajas: Flight was punctual.
While the crew did their job, they didn't seem as friendly as usual with Air Astana.
Desventajas: The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes.
No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.
Ventajas: The chairs were comfortable and the Chicken dish was delicious.
Desventajas: Boarding the plane was hectic and unorganized.
Great flight but needs more creature comforts
Ventajas: The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.
Desventajas: Delay from Almaty to Aktau about 1hr.
Other perfact
Crew
Ventajas: Service
Flight attendants need to be more attentive
Ventajas: Price
Travel kit
Desventajas: The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again.
There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English.
The aircraft was old and not comfortable.
Flight attendants need to be more attentive
Ventajas: Price
Travel Kit
Relatively new aircrafts
Desventajas: I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.
Desventajas: Flight delay and can't feedback the problem
Pilots did an amazing job
Ventajas: Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds.
Desventajas: Absolutely full place, slow boarding.
Good pilots and crew.
Ventajas: Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet.
Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly.
Desventajas: Don't like boarding by bus.
getting better
Ventajas: Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled.
Desventajas: check in counters
Ventajas: Everything was fairly comfortable. Staff was friendly and attentive.
Desventajas: The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear.
Legroom
Ventajas: Thank you for having enough legroom for someone taller. Makes life much easier
Desventajas: Weather delays, however nothing anyone can do about that
Ventajas: Flight attendants were really warm welcoming and benevolent. Food and drinks are good
Ventajas: Punctual, comfortable.
Desventajas: The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!
Ventajas: Punctual, comfortable, good service on-board.
Desventajas: Like Astana Airport, the domestic to international transfer at Almaty is also not well signposted and even though it's the same building, requires going outside in the cold and then back inside. Also Almaty Airport is crowded, the toilets are poor and it really needs to be refreshed. Air Astana is a great airline but is really let down by the poor transfers at both Astana and Almaty.
Ventajas: Flight was on time. Good food.
Desventajas: Flight timing in the middle of the night was horrible.
While the seat would have been fine for a day-time flight, it was most uncomfortable to try and sleep in for an overnight flight. What made it worse that the man sitting next to me spilled over into my area.
Look at scat as an option next time
Ventajas: Crew was great
Desventajas: No legroom or entertainment
Look at other more comfort options
Ventajas: Good legroom.
Desventajas: Boeing 757. 1 movie on overhead screen.no power to charge devices
Desventajas: Turbukence...terrible..
One of the best airlines I've been on
Ventajas: The crew was extremely pleasant. We received real food with real silverware. The seats were comfortable. I like the little cute bags filled with an eye mask, earplugs, toothbrush and even socks!
Desventajas: Push come to shove I would say the entertainment system needs to be updated since there was no individual tvs.
Discrimination services
Ventajas: Check in ok
Desventajas: Gate agent said the plane is full and dint look to change my seat but turns out a lot of seats on the plane
Flight attendant said no to me to change seat but yes to another Russian speaking pessager!
Overall, a bad experience with 49 minutes delayed flight!
Ventajas: It was a short flight so not much to say. Crew was attentive to passengers and polite.
Desventajas: The flight was nearly 5 hours delayed with no explanation why or compensation.
nice short flight
Ventajas: Gave us a hot snack sandwich and drink for a short less than 2 hour flight.
nice flight
Ventajas: Hot towel, candy, nice flight attendants.
Ventajas: The flight was on time, the plane was new, the crew was polite.
Desventajas: Nothing really.
Desventajas: The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana.
Ventajas: Decent food. Direct flight. Good plane.
Ventajas: Empty plane.
Desventajas: Ran out of Sauerbraten.
Ventajas: Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful.
Desventajas: The selection of movies seemed on the whole dated.
A 50/50 experience
Ventajas: The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy.
Desventajas: The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago.
Safe and efficient
Ventajas: Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class.
Desventajas: No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight.
Desventajas: No individual screens for movies for an Intl flight. I'd be better to fly Turkish Air instead
Overall A Great Experience
Ventajas: Ground crew in Bishkek are consistently excellent.
Missed Special Meals
Ventajas: Air Astana consistently has clean and comfortable equipment
Desventajas: Had confirmed special meals for myself and family. On board crew did not handle lack of special meals. Forced to eat standard meal if I wanted to eat. Had a few other issues on service.
Ventajas: All flights were on time! Thanks for that
Desventajas: Entertaining programs radio music is boring
Desventajas: Flight delays and cancelled flights. I've been stuck in Almaty for 2 days waiting on a flight out. Still haven't reached my destination.
Ventajas: Schedule. Price.
Desventajas: Level of service.
Ventajas: Welcome crew
Desventajas: Poor aircraft, very small seats and no entertainment
Ventajas: food on flight to georgia was good
Desventajas: food returning from georgia was bad
Disappointing
Ventajas: Not much.
Desventajas: Business Class Lounge in Almaty is a joke,,,and if your flying Air Astana it's even more of a joke as you have to pay for anything you eat or drink. If you have other options avoid Almaty and Air Astana at all cost. This is the first Business Class lounge I've ever seen without Wi Fi .
Great service!
Ventajas: Comfortable seats, attentive cabin crew, very clean plane!
Another great experience on Air Astana
Ventajas: I enjoyed everything about my experience.
We had an on-time departure and smooth arrival into my destination.
Boarding was seamless and efficient.
The crew were very pleasant and professional.
And the meal service and in-flight entertainment were more that I could have asked for.
Excellent experience.
Friendly and helpful
Ventajas: Flight attendants were very friendly and helpful
Desventajas: I just hate leather seats on airplanes
Ventajas: I always choose this flight since it coincides with my planned domestic connecting flight.
Desventajas: No seat entertainment. Public display or monitor for viewing flops down from above and strategically situated only.
You cannot choose an entertainment.
Ventajas: I always choose this flight since it coincides with my train booking upon arrival.
Desventajas: No seat entertainment. Public display or monitor for viewing flops down from above and strategically situated only.
You cannot choose an entertainment.
Desventajas: The transfer between flights at Astana was an absolute shambles and I nearly missed my connecting flight. None of he Air Astana staff at Astana airport were helpful or tried to help in the transfer process and different staff gave me conflicting instructions. This added a great deal of stress. For this reason, although all other aspects of Air Astana were great, the poor transfer process at Astana really let them down.and would make me think twice before flying with them again.
Ventajas: Much roomier seats than many other airlines I've flown such as Delta, United and American.
Great food options and considerate staff. Overall quite lovely
Passenger Behavior
Ventajas: The flight kit was nice - with earbuds, sleeping mask, socks, toothpaste, et cetera.
Desventajas: The group of passengers, easily 20 people or so, who were crowding the aisles and really loud for a majority of the flight. The flight attendants were very passive in getting them settled, and seemed to take out their frustration with them in the way they served all the other passengers.
Desventajas: A month before departure the flight was cancelled without good reason.
due to this we had to book an other ( more expensive ) flight ! ! !
Desventajas: A month before departure the flight was cancelled without good reason.
due to this we had to book an other ( more expensive ) flight ! ! !
Nanze
Ventajas: Everything went very well and we even arrived early. Nice touch with the juice and crannies on takeoff!
Long flight with no personal TV
Ventajas: Great staff, there was also an issue with my flight and the staff at the airport were very helpful to re-route my flight with no issues.
Desventajas: Long flight (7 hours) with no personal TVs is not fun.
Daylight Robbery!
Desventajas: Flying Air Astana is daylight robbery! They offered me 386,615 Korean Won for an upgrade to business class, which is US dollar equivalent to about $328.64. They charged my credit card $32,864.52. And up to this day, they are not responding to my credit card's dispute with them. This is what I call daylight robbery. I even have the online receipts.
Good service but...
Ventajas: Overall good service
Desventajas: Checking in and the lack of order at the counters
Ventajas: I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.
Ventajas: Flight was punctual.
While the crew did their job, they didn't seem as friendly as usual with Air Astana.
Desventajas: The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes.
No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.
Ventajas: The chairs were comfortable and the Chicken dish was delicious.
Desventajas: Boarding the plane was hectic and unorganized.
Desventajas: Delay from Almaty to Aktau about 1hr.
Other perfact
Crew
Ventajas: Service
Pilots did an amazing job
Ventajas: Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds.
Desventajas: Absolutely full place, slow boarding.
Ventajas: Everything was fairly comfortable. Staff was friendly and attentive.
Desventajas: The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear.
Legroom
Ventajas: Thank you for having enough legroom for someone taller. Makes life much easier
Desventajas: Weather delays, however nothing anyone can do about that
Ventajas: Flight attendants were really warm welcoming and benevolent. Food and drinks are good
Ventajas: Punctual, comfortable.
Desventajas: The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!
Ventajas: Punctual, comfortable, good service on-board.
Desventajas: Like Astana Airport, the domestic to international transfer at Almaty is also not well signposted and even though it's the same building, requires going outside in the cold and then back inside. Also Almaty Airport is crowded, the toilets are poor and it really needs to be refreshed. Air Astana is a great airline but is really let down by the poor transfers at both Astana and Almaty.
One of the best airlines I've been on
Ventajas: The crew was extremely pleasant. We received real food with real silverware. The seats were comfortable. I like the little cute bags filled with an eye mask, earplugs, toothbrush and even socks!
Desventajas: Push come to shove I would say the entertainment system needs to be updated since there was no individual tvs.
Ventajas: It was a short flight so not much to say. Crew was attentive to passengers and polite.
nice short flight
Ventajas: Gave us a hot snack sandwich and drink for a short less than 2 hour flight.
Ventajas: The flight was on time, the plane was new, the crew was polite.
Desventajas: Nothing really.
Ventajas: Empty plane.
Desventajas: Ran out of Sauerbraten.
Ventajas: Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful.
Desventajas: The selection of movies seemed on the whole dated.
Overall A Great Experience
Ventajas: Ground crew in Bishkek are consistently excellent.
Ventajas: All flights were on time! Thanks for that
Desventajas: Entertaining programs radio music is boring
Great service!
Ventajas: Comfortable seats, attentive cabin crew, very clean plane!
Another great experience on Air Astana
Ventajas: I enjoyed everything about my experience.
We had an on-time departure and smooth arrival into my destination.
Boarding was seamless and efficient.
The crew were very pleasant and professional.
And the meal service and in-flight entertainment were more that I could have asked for.
Excellent experience.
Friendly and helpful
Ventajas: Flight attendants were very friendly and helpful
Desventajas: I just hate leather seats on airplanes
Ventajas: Much roomier seats than many other airlines I've flown such as Delta, United and American.
Great food options and considerate staff. Overall quite lovely
Nanze
Ventajas: Everything went very well and we even arrived early. Nice touch with the juice and crannies on takeoff!
Good service but...
Ventajas: Overall good service
Desventajas: Checking in and the lack of order at the counters
Great flight but needs more creature comforts
Ventajas: The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.
Flight attendants need to be more attentive
Ventajas: Price
Travel Kit
Relatively new aircrafts
Desventajas: I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.
Good pilots and crew.
Ventajas: Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet.
Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly.
Desventajas: Don't like boarding by bus.
Ventajas: Flight was on time. Good food.
Desventajas: Flight timing in the middle of the night was horrible.
While the seat would have been fine for a day-time flight, it was most uncomfortable to try and sleep in for an overnight flight. What made it worse that the man sitting next to me spilled over into my area.
nice flight
Ventajas: Hot towel, candy, nice flight attendants.
Ventajas: Decent food. Direct flight. Good plane.
Safe and efficient
Ventajas: Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class.
Desventajas: No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight.
Desventajas: No individual screens for movies for an Intl flight. I'd be better to fly Turkish Air instead
Missed Special Meals
Ventajas: Air Astana consistently has clean and comfortable equipment
Desventajas: Had confirmed special meals for myself and family. On board crew did not handle lack of special meals. Forced to eat standard meal if I wanted to eat. Had a few other issues on service.
Desventajas: The transfer between flights at Astana was an absolute shambles and I nearly missed my connecting flight. None of he Air Astana staff at Astana airport were helpful or tried to help in the transfer process and different staff gave me conflicting instructions. This added a great deal of stress. For this reason, although all other aspects of Air Astana were great, the poor transfer process at Astana really let them down.and would make me think twice before flying with them again.
Long flight with no personal TV
Ventajas: Great staff, there was also an issue with my flight and the staff at the airport were very helpful to re-route my flight with no issues.
Desventajas: Long flight (7 hours) with no personal TVs is not fun.
Desventajas: Luggage didn’t arrive and it will arrive tomorrow or next day
Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them
6 hours late with no explanation
Ventajas: The plane was nice.
Desventajas: 6 hours late. No explanation. No apology from any Air Astana employee.
Flight attendants need to be more attentive
Ventajas: Price
Travel kit
Desventajas: The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again.
There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English.
The aircraft was old and not comfortable.
Desventajas: Flight delay and can't feedback the problem
getting better
Ventajas: Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled.
Desventajas: check in counters
Look at scat as an option next time
Ventajas: Crew was great
Desventajas: No legroom or entertainment
Look at other more comfort options
Ventajas: Good legroom.
Desventajas: Boeing 757. 1 movie on overhead screen.no power to charge devices
Desventajas: Turbukence...terrible..
Discrimination services
Ventajas: Check in ok
Desventajas: Gate agent said the plane is full and dint look to change my seat but turns out a lot of seats on the plane
Flight attendant said no to me to change seat but yes to another Russian speaking pessager!
Overall, a bad experience with 49 minutes delayed flight!
Desventajas: The flight was nearly 5 hours delayed with no explanation why or compensation.
Desventajas: The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana.
A 50/50 experience
Ventajas: The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy.
Desventajas: The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago.
Desventajas: Flight delays and cancelled flights. I've been stuck in Almaty for 2 days waiting on a flight out. Still haven't reached my destination.
Ventajas: Schedule. Price.
Desventajas: Level of service.
Ventajas: Welcome crew
Desventajas: Poor aircraft, very small seats and no entertainment
Ventajas: food on flight to georgia was good
Desventajas: food returning from georgia was bad
Disappointing
Ventajas: Not much.
Desventajas: Business Class Lounge in Almaty is a joke,,,and if your flying Air Astana it's even more of a joke as you have to pay for anything you eat or drink. If you have other options avoid Almaty and Air Astana at all cost. This is the first Business Class lounge I've ever seen without Wi Fi .
Ventajas: I always choose this flight since it coincides with my planned domestic connecting flight.
Desventajas: No seat entertainment. Public display or monitor for viewing flops down from above and strategically situated only.
You cannot choose an entertainment.
Ventajas: I always choose this flight since it coincides with my train booking upon arrival.
Desventajas: No seat entertainment. Public display or monitor for viewing flops down from above and strategically situated only.
You cannot choose an entertainment.
Passenger Behavior
Ventajas: The flight kit was nice - with earbuds, sleeping mask, socks, toothpaste, et cetera.
Desventajas: The group of passengers, easily 20 people or so, who were crowding the aisles and really loud for a majority of the flight. The flight attendants were very passive in getting them settled, and seemed to take out their frustration with them in the way they served all the other passengers.
Desventajas: A month before departure the flight was cancelled without good reason.
due to this we had to book an other ( more expensive ) flight ! ! !
Desventajas: A month before departure the flight was cancelled without good reason.
due to this we had to book an other ( more expensive ) flight ! ! !
Daylight Robbery!
Desventajas: Flying Air Astana is daylight robbery! They offered me 386,615 Korean Won for an upgrade to business class, which is US dollar equivalent to about $328.64. They charged my credit card $32,864.52. And up to this day, they are not responding to my credit card's dispute with them. This is what I call daylight robbery. I even have the online receipts.