Opiniones de los huéspedes
Valoración general
6,6
Bueno
Basado en 114 opiniones
General
6,6
Abordaje
6,6
Comodidad
6,6
Tripulación
7,5
Entretenimiento
5,8
Comida
6,3
Ir al contenido
Opiniones de viajeros sobre Air Italy
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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6,0
Ventajas: Staff was very cordial.
Desventajas: Please note priority booking and paying additional fees to Air Italy is not useful. They dont seem to recognize that priority level while boarding...it diesnt make a difference!
opinión proveniente de
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6,0
Ventajas: Staff cordial.
Desventajas: A real problem while transfering to a flighjt from Milan to NY. There is an extra steo before boarding which is a "transfer desk"...which most people were not informed about and while boarding were redirected to a line that took 45 minutes to clear . Also useless concept of of "priority boarding" with air italy. Children boarding and buisness class were recognized only not what was charged as priority boarding from Air Italy. There is no such thing so if you pay for that it all for nothing... Dont do it!
opinión proveniente de
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6,3
Desventajas: Seats are crazy cramped!!!
opinión proveniente de
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6,6
Seating
Ventajas: The flight going to Milan was great. Crew and flight was great.
Desventajas: Coming back to JFK, the crew was terrible. Not helpful not pleasent but just there on the flight. I was woken by the toilet flush every 3 min. The sound was soooo awful I had to put headphones on to try and block the sounds. I had a headache and could not sleep the entire flight. Really awful to have to deal with all things LOUD bathroom flushing every 3 min. It was completely unacceptable. -JoAnna
opinión proveniente de
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2,6
Delayed, poor communication. Tbd on required refund
Ventajas: Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.
Desventajas: Flight was massively delayed and communication about why was terrible.
opinión proveniente de
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2,0
Desventajas: This is the worst airline I’ve ever flown. Very disorganized and extremely frustrating. It took me 1 1/2 hours to check in at the ticket desk. I will never fly with this airline again.
opinión proveniente de
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6,3
Very Poor start but good flight
Ventajas: Food selection and service Choice of movies Nice flight attendants who moved us away from crying children Lots of carryon luggage space
Desventajas: Waiting in check-in line for 2 hours without being told the problem with computers or updates. Being pulled off the plane seconds before taking my seat because of problem with passport but not telling me what the problem was. Being forced to pay $100 per checked bag because of fine print on a discount website. I have not experienced that with any other airline. No apologies or acknowledgement of any of these inconveniences to me or other passengers.
opinión proveniente de
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8,0
Baggage charge excessive
Ventajas: Service was good and so was flight
Desventajas: I was charged 120 euro for two bags which Expedia did not notify me of. If I paid in advance it may have been less. Why wasn’t I notified in advance????
opinión proveniente de
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5,0
Absolute garbage of an airline. Avoid.
Ventajas: * The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).
Desventajas: * They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".
opinión proveniente de
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4,4
Ventajas: * The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).
Desventajas: * They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".
opinión proveniente de
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7,0
Ventajas: The food and service in general
Desventajas: The sets are'nt confortable.
opinión proveniente de
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2,0
Desventajas: Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.
opinión proveniente de
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6,6
Seating
Ventajas: The flight going to Milan was great. Crew and flight was great.
Desventajas: Coming back to JFK, the crew was terrible. Not helpful not pleasent but just there on the flight. I was woken by the toilet flush every 3 min. The sound was soooo awful I had to put headphones on to try and block the sounds. I had a headache and could not sleep the entire flight. Really awful to have to deal with all things LOUD bathroom flushing every 3 min. It was completely unacceptable. -JoAnna
opinión proveniente de
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8,0
Baggage charge excessive
Ventajas: Service was good and so was flight
Desventajas: I was charged 120 euro for two bags which Expedia did not notify me of. If I paid in advance it may have been less. Why wasn’t I notified in advance????
opinión proveniente de
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7,0
Ventajas: The food and service in general
Desventajas: The sets are'nt confortable.
opinión proveniente de
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6,0
Ventajas: Staff was very cordial.
Desventajas: Please note priority booking and paying additional fees to Air Italy is not useful. They dont seem to recognize that priority level while boarding...it diesnt make a difference!
opinión proveniente de
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6,0
Ventajas: Staff cordial.
Desventajas: A real problem while transfering to a flighjt from Milan to NY. There is an extra steo before boarding which is a "transfer desk"...which most people were not informed about and while boarding were redirected to a line that took 45 minutes to clear . Also useless concept of of "priority boarding" with air italy. Children boarding and buisness class were recognized only not what was charged as priority boarding from Air Italy. There is no such thing so if you pay for that it all for nothing... Dont do it!
opinión proveniente de
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6,3
Desventajas: Seats are crazy cramped!!!
opinión proveniente de
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2,6
Delayed, poor communication. Tbd on required refund
Ventajas: Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.
Desventajas: Flight was massively delayed and communication about why was terrible.
opinión proveniente de
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2,0
Desventajas: This is the worst airline I’ve ever flown. Very disorganized and extremely frustrating. It took me 1 1/2 hours to check in at the ticket desk. I will never fly with this airline again.
opinión proveniente de
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6,3
Very Poor start but good flight
Ventajas: Food selection and service Choice of movies Nice flight attendants who moved us away from crying children Lots of carryon luggage space
Desventajas: Waiting in check-in line for 2 hours without being told the problem with computers or updates. Being pulled off the plane seconds before taking my seat because of problem with passport but not telling me what the problem was. Being forced to pay $100 per checked bag because of fine print on a discount website. I have not experienced that with any other airline. No apologies or acknowledgement of any of these inconveniences to me or other passengers.
opinión proveniente de
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5,0
Absolute garbage of an airline. Avoid.
Ventajas: * The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).
Desventajas: * They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".
opinión proveniente de
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4,4
Ventajas: * The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).
Desventajas: * They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".
opinión proveniente de
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2,0
Desventajas: Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.
opinión proveniente de
Estado de vuelo
Mapa de rutas de Air Italy
Rutas populares
Vuelo
Origen
Destino
dom.
lun.
mar.
mié.
jue.
vie.
sáb.
D
L
M
M
J
V
S
822
Moscú
DME
Milán
MXP
1112
Roma
FCO
Olbia
OLB
1202
Milán
LIN
Olbia
OLB
9160
Milán
LIN
Bucarest
OTP
821
Milán
MXP
Moscú
DME
1111
Olbia
OLB
Roma
FCO
1225
Olbia
OLB
Milán
LIN
9159
Bucarest
OTP
Milán
LIN
605
Milán
MXP
Roma
FCO
606
Roma
FCO
Milán
MXP
901
Milán
MXP
Nueva York
JFK
611
Milán
MXP
Nápoles
NAP
612
Nápoles
NAP
Milán
MXP
902
Nueva York
JFK
Milán
MXP
654
Catania
CTA
Milán
MXP
653
Milán
MXP
Catania
CTA
661
Milán
MXP
Palermo
PMO
662
Palermo
PMO
Milán
MXP
932
Bangkok
BKK
Milán
MXP
671
Milán
MXP
Lamezia Terme
SUF
672
Lamezia Terme
SUF
Milán
MXP
802
Cairo
CAI
Milán
MXP
947
Milán
MXP
Shenzhen
SZX
882
Dakar
DSS
Milán
MXP
801
Milán
MXP
Cairo
CAI
881
Milán
MXP
Dakar
DSS
904
Miami
MIA
Milán
MXP
903
Milán
MXP
Miami
MIA
905
Milán
MXP
La Habana
HAV
136
Milán
MXP
Olbia
OLB
137
Olbia
OLB
Milán
MXP
3250
Milán
MXP
Zanzíbar
ZNZ
3251
Zanzíbar
ZNZ
Milán
MXP
807
Milán
MXP
Sharm el-Sheikh
SSH
Principales aeropuertos en los que opera Air Italy
- Aeropuerto Milán Aeropuerto de Milán-Malpensa (MXP)
- Aeropuerto Milán Aeropuerto de Milán-Linate (LIN)
- Aeropuerto Doha Hamad International (DOH)
- Aeropuerto Roma Aeropuerto de Roma-Fiumicino (FCO)
- Aeropuerto Olbia Aeropuerto de Olbia-Costa Smeralda (OLB)
- Aeropuerto Madrid Adolfo Suárez Madrid-Barajas (MAD)
- Aeropuerto Luqa Malta International (MLA)
- Aeropuerto Catania Aeropuerto de Catania-Fontanarossa (CTA)
- Aeropuerto Londres London City Airport (LCY)
- Aeropuerto Chisinau (KIV)
- Aeropuerto Aeropuerto Internacional de Singapur (SIN)
- Aeropuerto Naples (NAP)
- Aeropuerto Nueva York John F Kennedy Intl (JFK)
- Aeropuerto Aeropuerto Internacional de Malé (MLE)
- Aeropuerto Palermo Aeropuerto de Palermo-Punta Raisi (PMO)
Información de contacto de Air Italy
- IG Código IATA
- +39 0789 52682 Llamar
- airitaly.com Visita
Datos sobre el estado del vuelo, cancelaciones y retrasos proporcionados por Flightstats.com. Los datos de Flightstats pueden contener errores. Confirma siempre la información indicada aquí con la aerolínea.
