Air New Zealand (NZ) - Vuelos, opiniones y políticas de cancelación

Air New Zealand (NZ)

Mejor Aerolínea

Aerolínea n.º7 en Asia-Pacífico

Air New Zealand (NZ)

Mejor embarque

Aerolínea n.º7 en Asia-Pacífico

Air New Zealand (NZ)

Aerolínea con mayor confort

Aerolínea n.º7 en Asia-Pacífico

Air New Zealand (NZ)

Aerolínea con la mejor tripulación

Aerolínea n.º8 en Asia-Pacífico

Air New Zealand (NZ)

Mejor entretenimiento

Aerolínea n.º5 en Asia-Pacífico

Air New Zealand (NZ)

Aerolínea con la mejor comida

Aerolínea n.º8 en Asia-Pacífico

☰ MENÚ

Menú

Aeropuertos principales

Acerca de

Política de cancelación

Información sobre Air New Zealand

Código IATA	NZ
Rutas	175
Ruta principal	Wellington a Auckland
Aeropuertos en los que opera	50
Aeropuerto principal	Auckland

Valoraciones de viajeros

Opinión general

8,4 Excelente

Basado en 2.836 opiniones

Abordaje

8,6

Confort

8,3

Tripulación

8,9

Entretenimiento

8,5

Comida

8,1

Puntuación de viajeros

555

221

124

2,0

Ventajas: I would have liked for them to refund my ticket even though I asked them to. They ignored my request and I didn't get to go on to the plane but I still paid for it.

Desventajas: A refunded plane ticket or voucher would have been better.

Opinión del jul. 2020

opinión proveniente de
10,0

Ventajas: Crew all did a good job

Desventajas: Nothing - it was good!

Opinión del jul. 2020

opinión proveniente de
10,0

Desventajas: Baggage allowance is lower than most other airlines

Opinión del jul. 2020

opinión proveniente de
10,0

Ventajas: The crew was excellent and we appreciated the ability to change seats after takeoff.

Opinión del mar. 2020

opinión proveniente de
8,6

Ventajas: the cushion to sleep on

Desventajas: the blanket

Opinión del mar. 2020

opinión proveniente de
7,6

Ventajas: The crew were lovely - friendly and polite!

Desventajas: The delayed departure- but I truly understand that it was beyond the control of the company as the delay was weather related.

Opinión del mar. 2020

opinión proveniente de
9,0

Ventajas: Turboprop, smaller plane, boarding stairs - always fun.

Opinión del mar. 2020

opinión proveniente de
9,6

Ventajas: Comfortable seats.

Opinión del mar. 2020

opinión proveniente de
6,0

Ventajas: The attention of the crew is very good. They are very friendly and, on the return trip there was attention of Argentine hostess. The meal options are very good as the vegetarian menu I previously requested. Fly NZ30 ON FEBRUARY 28 th

Desventajas: The seat I reserved paying additional dollars to have no one in front of me is bad. The table has little stability and the space that one acquires to stretch the legs is dangerously occupied by food carts that pass very close. The seats are tight. And the great kindness of the crew succumbs to the bad Argentine behavior of occupying the empty seats. On the flight back to Bs.As. many overweight people were overcrowded by the bad luck they had when buying their tickets, however, thin people, who did not pay for better places, were located in an empty seat where, usually, they go familiar with babies and traveled peacefully in a place that did NOT correspond. We all understand that the spaces are small but they should take better care of the passengers and, by common sense, if there are free seats, offer them to those who for physical reasons and their full rows are uncomfortable throughout the trip which, in itself, is very long . I suggest that you put options of Latin Spanish doblabas movies on the flights you make from Buenos Aires to Auckland. FLY NZ30 on February 28 th

Opinión del mar. 2020

opinión proveniente de
9,2

Desventajas: Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group

Opinión del mar. 2020

opinión proveniente de
10,0

Ventajas: Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous.

Desventajas: Nothing.

Opinión del mar. 2020

opinión proveniente de
6,0

Desventajas: Repeatedly delayed, almost missed my next flight

Opinión del feb. 2020

opinión proveniente de
9,0

Ventajas: Skycouch in Economy was wonderful. Although small, it was sufficient in order to get comfortable and get several hours of sleep on a long flight. Entertainment system was outstanding, with excellent selections of movies, TV, TED talks & music. Plus, ordered water, beverages and snacks at any time via the screen and it was delivered to my seat. We had a seat change request at the gate which was resolved by the gate agent who was amazing.

Desventajas: Check in and bag drop area needed personnel to assist and answer questions. It was not clear what to do and we stood in along line that we could have avoided if there had been a customer service rep to guide us.

Opinión del feb. 2020

opinión proveniente de
8,3

Desventajas: Great that they served two warm meals without extra charge? But the meals were quite bland, with little imagination.

Opinión del feb. 2020

opinión proveniente de
5,6

Ventajas: Crew was nice.

Desventajas: Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing.

Opinión del feb. 2020

opinión proveniente de
8,0

Ventajas: You get what you pay for. Can't complain.

Opinión del feb. 2020

opinión proveniente de
9,3

Ventajas: On time. Like the 787.

Desventajas: The vegetarian evening meal.

Opinión del feb. 2020

opinión proveniente de
10,0

Ventajas: great seats + wifi. Was treated like a human being.

Opinión del feb. 2020

opinión proveniente de
6,6

Ventajas: Seat was too narrow

Desventajas: See above

Opinión del feb. 2020

opinión proveniente de
9,3

Ventajas: The employees of Air New Zealand always make our trips excellent.

Desventajas: I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that.

Opinión del feb. 2020

opinión proveniente de
6,8

Desventajas: Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!

Opinión del feb. 2020

opinión proveniente de
9,6

Desventajas: The food tasted good and was fresh, however, the presentation was a bit stodgy.

Opinión del feb. 2020

opinión proveniente de
0,0

Ventajas: We did not fly on this flight.

Desventajas: We did not fly on this flight.

Opinión del feb. 2020

opinión proveniente de
9,3

Ventajas: The crew were very friendly and responsive to all requests.

Opinión del feb. 2020

opinión proveniente de
9,6

Ventajas: The crew is consistently wonderful!

Opinión del feb. 2020

opinión proveniente de
8,0

Ventajas: The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent.

Opinión del feb. 2020

opinión proveniente de
10,0

Desventajas: It was great. . .We thought a 16 hr flight would be gruling, but it was not at all!! Comfortable seats with plenty of room and lots of bathrooms. The flight attendants were awesome

Opinión del feb. 2020

opinión proveniente de
9,6

Ventajas: Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details.

Opinión del feb. 2020

opinión proveniente de
8,0

Ventajas: All great, except limited entertainment and wifi was n.a.

Desventajas: Wifi, I was on replacement aircraft and no wifi for the whole flight

Opinión del ene. 2020

opinión proveniente de
2,0

Ventajas: I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC

Desventajas: Improve customer services

Opinión del ene. 2020

opinión proveniente de
10,0

Ventajas: The crew was very hospitable and friendly

Desventajas: Nothing

Opinión del ene. 2020

opinión proveniente de
10,0

Ventajas: We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them.

Opinión del ene. 2020

opinión proveniente de
10,0

Ventajas: The corn chips!

Opinión del ene. 2020

opinión proveniente de
5,3

Ventajas: Entertainment and board WiFi excellent

Desventajas: Boarding was a surprise, at least 200 m walking in the light rain, no previous warning.

Opinión del dic. 2019

opinión proveniente de
8,0

Ventajas: I really enjoyed the food as always and overall, I felt very comfortable

Desventajas: I enjoyed my experience overall.

Opinión del dic. 2019

opinión proveniente de
8,0

Ventajas: I like how everything went to be honest. No complaints :)

Desventajas: I enjoyed it all :)

Opinión del dic. 2019

opinión proveniente de
3,3

Ventajas: Not much

Desventajas: The seat I had booked and was confirrmed was not available, double booked.

Opinión del dic. 2019

opinión proveniente de
0,0

Ventajas: Hasn’t occurred yet

Desventajas: Hasn’t occurred yet

Opinión del dic. 2019

opinión proveniente de
0,0

Ventajas: See previous notes.

Desventajas: See previous notes.

Opinión del dic. 2019

opinión proveniente de
10,0

Ventajas: Well coordinated loading of plane. Good food service. Well informed..

Desventajas: Nothing..

Opinión del dic. 2019

opinión proveniente de
6,6

Ventajas: Very helpful in getting on board luggage stowed, attractive interior

Desventajas: Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight.

Opinión del dic. 2019

opinión proveniente de
9,6

Ventajas: The crew was lovely

Opinión del dic. 2019

opinión proveniente de
7,3

Ventajas: Crew was great, plane was modern and clean

Desventajas: We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own

Opinión del dic. 2019

opinión proveniente de
2,0

Desventajas: I was turned away at the gate and was unable to board the plane. It was an awful experience!

Opinión del dic. 2019

opinión proveniente de
9,2

Ventajas: The seat is very comfortable And the crew is very nice and helpful

Desventajas: The checking service in Taiwan And the manager’s Attitude toward Crisis handling

Opinión del dic. 2019

opinión proveniente de
10,0

Desventajas: Nothing really.

Opinión del dic. 2019

opinión proveniente de
8,0

Ventajas: I liked sleeping for 10 hrs & arriving in AKL ready to roll!

Desventajas: I paid for seats, but there is no record of my purchase at NZ air.

Opinión del dic. 2019

opinión proveniente de
9,3

Ventajas: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.

Desventajas: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.

Opinión del dic. 2019

opinión proveniente de
10,0

Ventajas: The crew

Opinión del dic. 2019

opinión proveniente de
10,0

Ventajas: Everything.

Desventajas: Nothing.

Opinión del dic. 2019

opinión proveniente de
10,0

Ventajas: Everything. Air NZ has the best Premium Economy class in the sky.

Desventajas: All good.

Opinión del dic. 2019

opinión proveniente de
10,0

Ventajas: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.

Desventajas: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.

Opinión del dic. 2019

opinión proveniente de
2,0

Desventajas: Terrible service and all around outcome. Would not fly Air New Zealand again

Opinión del dic. 2019

opinión proveniente de
6,6

Ventajas: I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely.

Desventajas: Only the take off from the flight. It made me dizzy and nautious.

Opinión del dic. 2019

opinión proveniente de
5,6

Ventajas: Food is always the best. I had the butter chicken for dinner. It was very delicious.

Desventajas: I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay.

Opinión del dic. 2019

opinión proveniente de
9,3

Desventajas: Breakfast was not tasty. Options could have been better.

Opinión del dic. 2019

opinión proveniente de
8,3

Ventajas: The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music.

Opinión del dic. 2019

opinión proveniente de
10,0

Ventajas: The crew, the food, overall experience was great!

Desventajas: Use less plastic

Opinión del dic. 2019

opinión proveniente de
7,2

Desventajas: The snack were very simple. They don't communicate properly all the different snack options.

Opinión del dic. 2019

opinión proveniente de
10,0

Desventajas: Very nice services

Opinión del dic. 2019

opinión proveniente de

Más

Estado del vuelo

Llegadas Salidas

Air New Zealand

Mapa de rutas de Air New Zealand

Principales aeropuertos en los que opera Air New Zealand

Información de contacto de Air New Zealand

NZ Código IATA
+64 800 747 777 Llamar
airnewzealand.com.co Visita

Resumen de Air New Zealand

Air New Zealand es una compañía aérea de origen neozelandés, una de las más importantes que existen en el país. Se funda en el año 1947 y primero funcionó como una empresa de hidroaviones. A partir de 1965, pasa a pertenecer por completo al Gobierno de Nueva Zelanda y comienza a operar vuelos comerciales. Su base central se encuentra en el aeropuerto internacional de Auckland y forma parte de Star Alliance desde el año 1999.

Incluyendo las filiales, Air New Zealand llega a más de cincuenta destinos, entre nacionales e internacionales, a Europa, Asia, América y Oceanía. Para realizar sus trayectos, cuenta con una flota formada por más de sesenta aviones. Entre los modelos más numerosos, cabe mencionar el Airbus A320-232, en el que pueden volar más de ciento sesenta pasajeros. Uno de los modelos de mayor tamaño, para vuelos de largo alcance, es el Boeing 777-300ER, con capacidad para unas trescientas treinta personas.

Los pasajeros que tengan algún tipo de discapacidad física podrán solicitar a Air New Zealand servicios especiales en caso de que lo necesiten. Por supuesto, podrán realizar el embarque prioritario y disponer de silla de ruedas sin coste adicional si la solicitan. Todos los modelos Boeing 777 y Airbus A320 disponen de una silla de ruedas a bordo que se adapta a los estrechos pasillos de los aviones.

El equipaje de mano permitido con la clase Economy es de una sola pieza de 7 kg. Las clases Premium y Business pueden llevar en cabina un total de dos piezas, siempre que no sumen entre las dos más de 14 kg. Además, una sola pieza no podrá exceder en ningún caso de 10 kg.

Política de cancelación de Air New Zealand

Según avanza la situación con el coronavirus (COVID-19), Air New Zealand actualizará sus políticas en concordancia. Ponte en contacto con Air New Zealand directamente para obtener la información más actual sobre las tasas de cancelación. Puedes encontrar la información más reciente sobre las políticas de Air New Zealand aquí: Air New Zealand Políticas y avisos de viaje

Datos sobre el estado del vuelo, cancelaciones y retrasos proporcionados por Flightstats.com. Los datos de Flightstats pueden contener errores. Confirma siempre la información indicada aquí con la aerolínea.

Encuentra vuelos baratos en Air New Zealand

Información sobre Air New Zealand

Valoraciones de viajeros

Opinión general

Comentarios recientes

Puntuación de viajeros

Estado del vuelo

Mapa de rutas de Air New Zealand

Principales aeropuertos en los que opera Air New Zealand

Información de contacto de Air New Zealand

Resumen de Air New Zealand

Política de cancelación de Air New Zealand

Vuelos

Web