Opiniones de los huéspedes
Valoración general
7,9
Bueno
Basado en 921 opiniones
General
8,0
Abordaje
7,8
Comodidad
8,0
Tripulación
8,3
Entretenimiento
7,7
Comida
7,5
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Opiniones recientes
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9,6
Ventajas: Crew was friendly and helpful
Desventajas: Nothing to complain about, and I am one who tends to complain when the opportunity truly presents itself. I have moved over to Avianca as my primary airline in Brazil, which amounts to 8 or 10 flights per year.
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9,6
Ventajas: They are, so far, great in terms of friendliness, efficiency, and looking to my needs, whatever that tends to be. I fly a lot in many countries. Avianca has become my 'go to' airline in Brazil, even though I have many choices there.
Desventajas: Nothing that I can think of needs to be improved.
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6,0
Ventajas: Big and new airplane. Not usual to inside Flight. Got before time
Desventajas: They could offer for 2 hours flight more then just water
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2,6
Desventajas: Find another company. Don't go Avianca!!!
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9,0
Ventajas: O espaço entre cadeiras, mesmo nos assentos comuns, não atrapalhava sentar, mesmo para esta estrutura de 2,06m de altura.
Desventajas: A comida e bebida podem melhorar. Não houve cobrança, mas o que foi entregue (bolinho e água) deixou bem a desejar em relação a outras companias.
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2,0
Desventajas: I had the worst reception in check-in I ever had in all my life. I Will never travel with Avianca anymore.
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8,3
Ventajas: Seat space was generous, food was very good and served multiple times, good beverages, friendly crew, no delays
Desventajas: Boarding could be a bit faster, the plane was a bit dirty with papers and old cups they didnt clean. Baggage drop slowwww as usual.
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9,6
Ventajas: Crew was very kind and helpfull, airplane was new
Desventajas: beverages
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3,6
Ventajas: Ok seat space, standard plane, nothing major despite some turbulence.
Desventajas: Departed 2 hours late, changed boarding gates multiple times, didnt provide accurate rescehduling. Terrible experience at GRU. On flight they didnt provide any food or beverages.
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9,3
Ventajas: Crew was amazing
Desventajas: Movie selection was pretty good. Some more recent movies would be good.
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2,0
Ventajas: Flight didn’t happen. Stuck in São Paulo
Desventajas: Everything
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8,8
Ventajas: Good service for the price
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8,0
Ventajas: Very friendly and good overal for a great price.
Desventajas: The food (I had beef with rice and vegetables) was just not good and I’m not a pick person in general.
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3,3
Desventajas: How can you serve breakfast on a 10 hr flight and not offer coffee or tea??
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8,0
Effective boarding but not on time
Ventajas: Warm sandwich served with juice or soft drink
Desventajas: The late arrival at destination
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10,0
Excellent
Ventajas: On time; friendly crew, update plan (spacious) , good catering.
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7,0
Desventajas: Poor food swllection
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7,6
Desventajas: Should able to provide extra food upon request. Crew should speak English well as it is a tourist destination.
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2,0
Flight didn’t exist
Ventajas: Kayak sold me a 10am ticket (GRU - JPA) on Oct 21st 2018 that didn’t exist. Avianca Airlines flight was 9am. I got shocked when I tried to check in at the airport, and they said the check I was closed and the flight was about to take off. Later checking directly to Avianca website.
Desventajas: I might still search through Kayak for general search (like Skyscanner) But I will never purchase through kayak again. I will only purchase directly through the airline website.
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10,0
Ventajas: On time, efficient boarding, entertainment console.
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10,0
Great
Ventajas: Snack was good, smooth landing
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10,0
Ventajas: Avianca served lunch!! And flight left on time
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2,0
No respect for Avianca Diamond members
Ventajas: Nothing
Desventajas: The fact that Avianca Brasil and Avianca Are to different companies and they do not respect the status of Avianca flyers. Thumbs down
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8,0
Desventajas: Breakfast was not good
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8,6
Great experience all together.
Ventajas: Airplane was clean and New.
Desventajas: Only 4 bathrooms 2 in each isle and one of them in the middle of the flight stop working causing long lines.
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10,0
Quick flight
Ventajas: Very quick and on time.
Desventajas: Everything was Fine
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8,3
Ventajas: That the food was served hot. The entertainment options were amazing.
Desventajas: The closeness of the seat. Boarded late with no announcement or notification. Although, the boarding process was pretty swift.
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9,3
Ventajas: I liked that the food was served hot. The entertainment options were amazing.
Desventajas: The closeness of the seats.
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2,0
Excessive delay
Desventajas: The flight was delayed in more than an hour. Great morosity of the crew to get us into the airplane, once it arrived.
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5,0
Desventajas: The check in was open too late. The plain is not comfortable Boarding was very confusing
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2,0
Terrible
Ventajas: Nothing!
Desventajas: They wouldn't let my party board the flight because we were "late". Our flight left at 2330 and and arrived at the terminal at 2315. Unbeknownst to us, check in started at 2230 and when we arrived, they informed us that they had already removed our bags from the plane. By far the worst traveling experience ever. Please avoid at all cost.
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7,6
On time or even before time
Ventajas: On time
Desventajas: The check in process. I had impression there is no checking fee for first bag. But I had to pay R80 for each bag. Food was lousy. Very limited entertainment.
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8,0
Ventajas: On time
Desventajas: Entertainment and food
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10,0
Ventajas: Friendly crew and great timing.
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2,0
Horrible Customer Service/ Flight
Ventajas: Nothing will never fly with them again!
Desventajas: The staff was extremely rude and racist! They canceled my flight without notice at all and I had to get back for a funeral.
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2,0
Don’t EVER fly with them!
Ventajas: Nothing!
Desventajas: Horrible customer service! The staff in Brazil are extremely rude and racist! They canceled my flight with no notice email or anything!
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3,3
Avianca Brazil
Ventajas: The food was decent
Desventajas: The crew was not friendly (racist it seemed)
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3,6
Avianca Brazil
Ventajas: The flight was short and smooth
Desventajas: The crew needs better customer service
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4,3
Very disappointed in business class
Ventajas: Crew was sort of apologetic
Desventajas: I checked in online early and selected a window seat with an isle next to me. After take off I realized my flat bed seat was broken. The crew should have seen this before because none of the buttons on the control panel were illuminated, however they said that they didn’t know because it wasn’t reported. So I switched seats mid flight to a much less desirable middle seat. This time I quickly discovered the entertainment system was broken and that was why they had the empty seat in the first place. So I paid thousands of dollars for a choice between a broken chair or a middle seat with a broken tv. Then when I went to get my bags I had to wait a lot longer than I should have because they did not put the “priority” sticker on my luggage tag so it came out last. Business class fail by Avianca Brasil. I expected better. Not happy. Waiting for some kind of apology and refund from the airlines. I think I will be waiting a long time.
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7,6
Not bad but room for improvement
Ventajas: The flight was on time, and the crew was fantastic. I do like the ambience of the plane and red crew outfits. Overall pleasant experience.
Desventajas: Check-in was painfully and brutally slow. It took about 20-30 minutes to check in each family which was very annoying. Seats were okay in terms of comfort and the on board entertainment was good but nothing outstanding.
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10,0
Ventajas: Flight on time.
Desventajas: I liked everything at all, but as suggestion, some flight attendants couldn’t speak English very well... it’s not a big deal, but it’s just something to improve your attendance. And a long line to make check in in JFK was so bad.
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9,6
Good all around
Ventajas: Timeliness seems to be a tad of an issue for Avianca as both flights were slightly delayed but service, extra room space and overall entertainment more than made it up for it. Grateful for Int'l airlines like Avianca which serve food on short flights.
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9,6
Good all around
Ventajas: The flight was slightly delayed which only concerned me since I had a relatively short layover but otherwise service, room space and entertainment were great.
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7,0
Ventajas: No delays. Nobody was sitting next to me. Friendly crew.
Desventajas: No legroom.
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5,6
Desventajas: We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
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5,2
Desventajas: We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
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9,0
Ventajas: Good clean new plane, crew very helpful.
Desventajas: The flight departure time was retarded 2hours after having booked it. The food has a long way to go to be good.
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9,6
Nice service!
Ventajas: I got a flight Miami SaoPaolo and Then Santiago. Oth flights were really good!!
Desventajas: If you have to pay for luggage overweight they send you to another line and make you wait a long time! This could Definitely improve. This was in the Miami Airport.
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9,3
Awesome flight
Ventajas: The crew was great, food was also very good! It was a great flight!
Desventajas: I would add more móveis and Tv shows
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10,0
Good trip to Sao Paulo
Ventajas: The attention and the food
Desventajas: All was good
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2,0
Desventajas: The airline failed to notify me on the cancelation:-(
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6,6
Normal
Ventajas: Vuelo economico normal. Se atraso 45min por aeropuerto el dorado. Las azafatas fueron demasiado apegadas a la norma. Insoportables
Desventajas: La comida es realmente mala. Deficiente. El sistema de entretenimiento no cuenta con subtitulos
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8,0
Ventajas: Attention
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10,0
Ventajas: Food in economy is actually good. Staff is friendly and the aircraft was clean and on time. Can’t ask for anything more for an international flight.
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2,0
Desventajas: The flight was delayed for almost 2 hours, without receiving any information. On board there was no blanket available, and the air conditioning was set much too cold. The sandwich they served for breakfast was soaked in water because they heated it up with the box closed. I think I won´t choose Avianca again...
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10,0
Only Avianca for now on!
Ventajas: Efficiency
Desventajas: no, they great
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10,0
Ventajas: Great food offered in flight even thought the flight duration was short!
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2,3
Crew / Boarding
Desventajas: Crew is very stockborn, don’t spected anything from the flight attendants, seats looks like very close to the others compared with other airlines company. Almost no food for a flight over 8 hours.
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5,6
Good flight, bad service
Ventajas: Good flight, little tubulance, they served breakfast on a less than 3 hour flight
Desventajas: We had our seats changed to emergency exit seats before boarding plane. Once we sat down and were getting ready to take off, the flight attendant asked my husband to move to another seat because he doesn’t speak Portuguese. Very awkward situation and made the whole Flight experience unenjoyable.
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7,0
Overall good
Ventajas: Good options for movies, tv shows, etc. Food as expected in airplanes. Tight uncomfortable seats for a long flight but I did not expect much better.
Desventajas: The flight departed late. A staffer in my aisle (at least) no so truly friendly. We could see he was trying hard to be sympathetic, but it was in his face and manners he wasn't. I got a bad impression.
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9,6
Ventajas: Crew was friendly and helpful
Desventajas: Nothing to complain about, and I am one who tends to complain when the opportunity truly presents itself. I have moved over to Avianca as my primary airline in Brazil, which amounts to 8 or 10 flights per year.
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9,6
Ventajas: They are, so far, great in terms of friendliness, efficiency, and looking to my needs, whatever that tends to be. I fly a lot in many countries. Avianca has become my 'go to' airline in Brazil, even though I have many choices there.
Desventajas: Nothing that I can think of needs to be improved.
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9,0
Ventajas: O espaço entre cadeiras, mesmo nos assentos comuns, não atrapalhava sentar, mesmo para esta estrutura de 2,06m de altura.
Desventajas: A comida e bebida podem melhorar. Não houve cobrança, mas o que foi entregue (bolinho e água) deixou bem a desejar em relação a outras companias.
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9,6
Ventajas: Crew was very kind and helpfull, airplane was new
Desventajas: beverages
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9,3
Ventajas: Crew was amazing
Desventajas: Movie selection was pretty good. Some more recent movies would be good.
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8,8
Ventajas: Good service for the price
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10,0
Excellent
Ventajas: On time; friendly crew, update plan (spacious) , good catering.
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10,0
Ventajas: On time, efficient boarding, entertainment console.
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10,0
Great
Ventajas: Snack was good, smooth landing
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10,0
Ventajas: Avianca served lunch!! And flight left on time
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8,6
Great experience all together.
Ventajas: Airplane was clean and New.
Desventajas: Only 4 bathrooms 2 in each isle and one of them in the middle of the flight stop working causing long lines.
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10,0
Quick flight
Ventajas: Very quick and on time.
Desventajas: Everything was Fine
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9,3
Ventajas: I liked that the food was served hot. The entertainment options were amazing.
Desventajas: The closeness of the seats.
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10,0
Ventajas: Friendly crew and great timing.
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10,0
Ventajas: Flight on time.
Desventajas: I liked everything at all, but as suggestion, some flight attendants couldn’t speak English very well... it’s not a big deal, but it’s just something to improve your attendance. And a long line to make check in in JFK was so bad.
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9,6
Good all around
Ventajas: Timeliness seems to be a tad of an issue for Avianca as both flights were slightly delayed but service, extra room space and overall entertainment more than made it up for it. Grateful for Int'l airlines like Avianca which serve food on short flights.
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9,6
Good all around
Ventajas: The flight was slightly delayed which only concerned me since I had a relatively short layover but otherwise service, room space and entertainment were great.
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9,0
Ventajas: Good clean new plane, crew very helpful.
Desventajas: The flight departure time was retarded 2hours after having booked it. The food has a long way to go to be good.
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9,6
Nice service!
Ventajas: I got a flight Miami SaoPaolo and Then Santiago. Oth flights were really good!!
Desventajas: If you have to pay for luggage overweight they send you to another line and make you wait a long time! This could Definitely improve. This was in the Miami Airport.
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9,3
Awesome flight
Ventajas: The crew was great, food was also very good! It was a great flight!
Desventajas: I would add more móveis and Tv shows
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10,0
Good trip to Sao Paulo
Ventajas: The attention and the food
Desventajas: All was good
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10,0
Ventajas: Food in economy is actually good. Staff is friendly and the aircraft was clean and on time. Can’t ask for anything more for an international flight.
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10,0
Only Avianca for now on!
Ventajas: Efficiency
Desventajas: no, they great
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10,0
Ventajas: Great food offered in flight even thought the flight duration was short!
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8,3
Ventajas: Seat space was generous, food was very good and served multiple times, good beverages, friendly crew, no delays
Desventajas: Boarding could be a bit faster, the plane was a bit dirty with papers and old cups they didnt clean. Baggage drop slowwww as usual.
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8,0
Ventajas: Very friendly and good overal for a great price.
Desventajas: The food (I had beef with rice and vegetables) was just not good and I’m not a pick person in general.
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8,0
Effective boarding but not on time
Ventajas: Warm sandwich served with juice or soft drink
Desventajas: The late arrival at destination
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7,0
Desventajas: Poor food swllection
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7,6
Desventajas: Should able to provide extra food upon request. Crew should speak English well as it is a tourist destination.
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8,0
Desventajas: Breakfast was not good
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8,3
Ventajas: That the food was served hot. The entertainment options were amazing.
Desventajas: The closeness of the seat. Boarded late with no announcement or notification. Although, the boarding process was pretty swift.
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7,6
On time or even before time
Ventajas: On time
Desventajas: The check in process. I had impression there is no checking fee for first bag. But I had to pay R80 for each bag. Food was lousy. Very limited entertainment.
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8,0
Ventajas: On time
Desventajas: Entertainment and food
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7,6
Not bad but room for improvement
Ventajas: The flight was on time, and the crew was fantastic. I do like the ambience of the plane and red crew outfits. Overall pleasant experience.
Desventajas: Check-in was painfully and brutally slow. It took about 20-30 minutes to check in each family which was very annoying. Seats were okay in terms of comfort and the on board entertainment was good but nothing outstanding.
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7,0
Ventajas: No delays. Nobody was sitting next to me. Friendly crew.
Desventajas: No legroom.
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6,6
Normal
Ventajas: Vuelo economico normal. Se atraso 45min por aeropuerto el dorado. Las azafatas fueron demasiado apegadas a la norma. Insoportables
Desventajas: La comida es realmente mala. Deficiente. El sistema de entretenimiento no cuenta con subtitulos
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8,0
Ventajas: Attention
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7,0
Overall good
Ventajas: Good options for movies, tv shows, etc. Food as expected in airplanes. Tight uncomfortable seats for a long flight but I did not expect much better.
Desventajas: The flight departed late. A staffer in my aisle (at least) no so truly friendly. We could see he was trying hard to be sympathetic, but it was in his face and manners he wasn't. I got a bad impression.
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6,0
Ventajas: Big and new airplane. Not usual to inside Flight. Got before time
Desventajas: They could offer for 2 hours flight more then just water
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2,6
Desventajas: Find another company. Don't go Avianca!!!
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2,0
Desventajas: I had the worst reception in check-in I ever had in all my life. I Will never travel with Avianca anymore.
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3,6
Ventajas: Ok seat space, standard plane, nothing major despite some turbulence.
Desventajas: Departed 2 hours late, changed boarding gates multiple times, didnt provide accurate rescehduling. Terrible experience at GRU. On flight they didnt provide any food or beverages.
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2,0
Ventajas: Flight didn’t happen. Stuck in São Paulo
Desventajas: Everything
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3,3
Desventajas: How can you serve breakfast on a 10 hr flight and not offer coffee or tea??
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2,0
Flight didn’t exist
Ventajas: Kayak sold me a 10am ticket (GRU - JPA) on Oct 21st 2018 that didn’t exist. Avianca Airlines flight was 9am. I got shocked when I tried to check in at the airport, and they said the check I was closed and the flight was about to take off. Later checking directly to Avianca website.
Desventajas: I might still search through Kayak for general search (like Skyscanner) But I will never purchase through kayak again. I will only purchase directly through the airline website.
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2,0
No respect for Avianca Diamond members
Ventajas: Nothing
Desventajas: The fact that Avianca Brasil and Avianca Are to different companies and they do not respect the status of Avianca flyers. Thumbs down
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2,0
Excessive delay
Desventajas: The flight was delayed in more than an hour. Great morosity of the crew to get us into the airplane, once it arrived.
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5,0
Desventajas: The check in was open too late. The plain is not comfortable Boarding was very confusing
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2,0
Terrible
Ventajas: Nothing!
Desventajas: They wouldn't let my party board the flight because we were "late". Our flight left at 2330 and and arrived at the terminal at 2315. Unbeknownst to us, check in started at 2230 and when we arrived, they informed us that they had already removed our bags from the plane. By far the worst traveling experience ever. Please avoid at all cost.
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2,0
Horrible Customer Service/ Flight
Ventajas: Nothing will never fly with them again!
Desventajas: The staff was extremely rude and racist! They canceled my flight without notice at all and I had to get back for a funeral.
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2,0
Don’t EVER fly with them!
Ventajas: Nothing!
Desventajas: Horrible customer service! The staff in Brazil are extremely rude and racist! They canceled my flight with no notice email or anything!
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3,3
Avianca Brazil
Ventajas: The food was decent
Desventajas: The crew was not friendly (racist it seemed)
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3,6
Avianca Brazil
Ventajas: The flight was short and smooth
Desventajas: The crew needs better customer service
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4,3
Very disappointed in business class
Ventajas: Crew was sort of apologetic
Desventajas: I checked in online early and selected a window seat with an isle next to me. After take off I realized my flat bed seat was broken. The crew should have seen this before because none of the buttons on the control panel were illuminated, however they said that they didn’t know because it wasn’t reported. So I switched seats mid flight to a much less desirable middle seat. This time I quickly discovered the entertainment system was broken and that was why they had the empty seat in the first place. So I paid thousands of dollars for a choice between a broken chair or a middle seat with a broken tv. Then when I went to get my bags I had to wait a lot longer than I should have because they did not put the “priority” sticker on my luggage tag so it came out last. Business class fail by Avianca Brasil. I expected better. Not happy. Waiting for some kind of apology and refund from the airlines. I think I will be waiting a long time.
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5,6
Desventajas: We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
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5,2
Desventajas: We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
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2,0
Desventajas: The airline failed to notify me on the cancelation:-(
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2,0
Desventajas: The flight was delayed for almost 2 hours, without receiving any information. On board there was no blanket available, and the air conditioning was set much too cold. The sandwich they served for breakfast was soaked in water because they heated it up with the box closed. I think I won´t choose Avianca again...
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2,3
Crew / Boarding
Desventajas: Crew is very stockborn, don’t spected anything from the flight attendants, seats looks like very close to the others compared with other airlines company. Almost no food for a flight over 8 hours.
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5,6
Good flight, bad service
Ventajas: Good flight, little tubulance, they served breakfast on a less than 3 hour flight
Desventajas: We had our seats changed to emergency exit seats before boarding plane. Once we sat down and were getting ready to take off, the flight attendant asked my husband to move to another seat because he doesn’t speak Portuguese. Very awkward situation and made the whole Flight experience unenjoyable.
opinión proveniente de
Estado de vuelo
Mapa de rutas de Avianca Brasil
Principales aeropuertos en los que opera Avianca Brasil
Información de contacto de Avianca Brasil
- O6 Código IATA
- 0800 286 6543 Llamar
- avianca.com.br Visita
Datos sobre el estado del vuelo, cancelaciones y retrasos proporcionados por Flightstats.com. Los datos de Flightstats pueden contener errores. Confirma siempre la información indicada aquí con la aerolínea.