Encuentra vuelos baratos en Eurowings

Delayed and lost my connection in venice

Ventajas: The price

Desventajas: Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection.

Ventajas: Puntual

Desventajas: No hay entretenimiento.

Normal.

Ventajas: El personal

Desventajas: El retraso de la salida en los dos aeropuertos, dosseldorf y en tegel.

Normal.

Ventajas: El personal siempre es muy amable.

Desventajas: El retraso de la salida en los dos aeropuertos, dosseldorf y en tegel.

Sin entretenimiento a bordo

Ventajas: Te cobran hasta por un vaso de agua

Desventajas: No es comodo

Desventajas: 2h delay

Usually late

Desventajas: Usually late, this time 1h

Desventajas: 12 hour flight with no in flight movies unless you paid an extra EUR 10. Food tastes bad, plus I was skipped from the second meal despite having prepaid for it (flight attendant overlooked that my seat was on a list, part of the problems that come with nickeling and diming for every single thing including even meals on an international flight). Despite flying to the US, attendants consistently only spoke German to me and my wife, did not speak on both German and English.

OVERBOOKING DISASTER

Ventajas: If I can give this airline negative stars, I would.

Desventajas: Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process.

We lost four hours of vacation while eating crappy food

Ventajas: The crew was friendly and helpful!

Desventajas: Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future.

Food was not good

Ventajas: Nothing

Desventajas: Timing Food Service Entertainment

Desventajas: Fligjt canceled, bad customer support, lost bag

Malo en general

Ventajas: No me dieron ni un vaso de agua cuando mi destino final era argentina compre un pasaje carísimo para nada

Desventajas: Pésima la atención del personal. Muy flojo el servicio a bordo. Otras aerolíneas son 10 veces mejor no la repetiría.

Desventajas: I did not board, because another flight delay caused me to miss this flight.

Desventajas: Delayed, causing me to miss all other flights.

Desventajas: Missed flight because of another flight delay

Not a Lufthansa operated leg

Ventajas: Arrived to Seattle on time.

Desventajas: I did not know what airline, crew flew me to Seattle.

Not a Lufthansa operated leg

Ventajas: I arrived in Köln.

Desventajas: Eurowings operated by Sun Express? I did not know what airline was flying me to Seattle.

Not Lufthansa, Eurowings

Ventajas: We had one of the more legroom seats so that was nice

Desventajas: Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on.

Desventajas: The seats are broken and the crew treats the passengers like they do not matter.

Not good at all

Desventajas: My flight was delayed and because of that I lost my next flight in London , cost me money and time , having to go to another airport in a bus for 1 hour and 30 min ride to catch a new flight the same day that I had a pay. Thank you eurowings! Not

Las cosas no salieron bien

Desventajas: Hubo un retraso de mas de 40 minutos en mi primer vuelo. Me dijeron que el segundo estaba bien y la realidad es que también tenía retardo.

No vuelvo a viajar con esta aerolinea.

Desventajas: Mis 2 vuelos tuvieron retardo. Al comprar mi vuelo nunca vi la opción de que la comida se tiene que comprar aparte, así que tuve que comprar un baguet de queso que no estaba nada rico. El personal del avion fueron groseros. No me gustó para nada

Cancelled the flight & did not notify us. Cost us money and hassle!

Desventajas: Cancelled the flight from Cologne to Zurich - It was showing on time when we left home, but at the airport we saw the status change. No one called or emailed us even when all the details are provided while booking the ticket. The line for the ticket counter at the airport was miserably long, so we had to use international roaming to make our calls to customer service. They never told us why the flight was cancelled and changed the topic to how they can rebook us - my suspicion is that there were very few customers for that flight so they thought its cheaper to cancel the flight and let the customers figure out the solution. Horrible! Te only option given to us was a late night flight to Vienna (more than 12 hours later), and then staying overnight there and then flying to JFK. That was of course unacceptable as we had to join work on Monday. I asked them to then look into Dusseldorf and any flying options from there. They were able to book us a flight from there. We rushed to DUS airport - The email confirmation took hours to show up in my inbox even though they promised 10-15 minutes. After waiting for the confirmation for a little, we had to take a cab from Cologne airport to Dusseldorf airport. It cost us over 200 euros and a lot of stress. The whole experience was a nightmare and I would not wish it upon anyone.

Two hours late

Ventajas: Staff at the airport (ticket counter and check-in) were very polite.

Desventajas: The flight ran two hours late. They notified me via an email in German (I don't even speak German, and I made my reservation on the English site, so I would think they would send me notifications in English as well.) I missed my connection in Dusseldorf because of the delay, but was able to rebook for free at the ticket counter and they gave me a €10 voucher for dinner as well.

Stranded in the wrong city

Ventajas: Staff at the airport (ticket counter and check-in) were very polite.

Desventajas: The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers.

Disappointing

Ventajas: Everyone was nice.

Desventajas: When we finally were able to board it went smoothly. The crew was nice, but nothing amazing. Not very comfortable but not surprised for a short flight. There was no “food”. There was no “entertainment”. Kayak was great for information and reminders!!!

Desventajas: Flight was cancelled; waited in the Rome airport for over 8 hours waiting for assistance and for a new flight for tomorrow and then another 2 hours we had to wait for a shuttle to take us to the hotel. By far worst airport/airline experience by far. Will never book with Austrian/Eurowings ever again.

Desventajas: dos horas de retraso para un vuelo de media hora

Desventajas: No Bus