|Ruta principal||Tokio Narita a Hong Kong|
|Aeropuertos en los que opera||26|
|Aeropuerto principal||Hong Kong|
Desventajas: We should have been allowed to sit near our family (wives). There was empty row but they wanted to charge us to move up. Ridiculous!!
Ventajas: Check in staff was friendly and helpful
Desventajas: Refused to serve me food when I woke up.
Ventajas: Absolutely nothing
Desventajas: The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken.
Ventajas: I was able to purchase extended seat room for a reasonable price.
Desventajas: No free drinks or entertainment or anything to help pass the flight time.
Desventajas: Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?
Ventajas: Comfortable seat in emergency exit row!!
Ventajas: HK Express compensated for delay
Desventajas: Fight was delayed 2 hours
Desventajas: Terrible attitude from the staff
Desventajas: Sat on runway 2 hours and then bags delayed 1 hour
Desventajas: They didn’t offer any thing to drink, complimentary
Ventajas: Price was good and HK to Tokyo times were good
Desventajas: No entertainment on 5 hour flight
Ventajas: Nothing in particular.
Desventajas: They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault.
Ventajas: Good price to go HK to Tokyo
Desventajas: Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it
Ventajas: The crew was very nice, seats comfortable and the airline seemed well run for a discount carrier.
Ventajas: Easy flight, nice crew
Desventajas: Budget airline. Have to buy drinks. Space between seats is tight. Spend the money for the seat with more leg room if you are average height or taller
Desventajas: IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than
Ventajas: The web specials for prices
Desventajas: At least provide water to guests.
Desventajas: Service from the crew could have been better. This crew was not hospitable and we had to ask multiple times for our requests.
Ventajas: Low budget and efficient
Ventajas: I just want a seat in a high season!!!!!!!!!!
Ventajas: Friendly crew and very organized
Desventajas: Wish we didn’t have to buy water and entertainment lacked for a flight this long.
Desventajas: Made me do a ticket change because I used the first initial and not the full name for my middle name.
Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one.
Same with my 6 year old's ticket as well.
HK express not helpful or empathetic at all!
Ventajas: Price was good.
Desventajas: Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in.
Desventajas: Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination.
This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)
Not cost effective
Ventajas: Easy boarding, and slept the flight.
Desventajas: It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it.
Not using HK Express Again
Ventajas: It was a short flight.
Desventajas: Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth.
HK Express to Tokyo
Ventajas: I love when they have great deals on airfare. The late night flight works well for me.
Desventajas: Wish the air cooler was stronger and that water was served during the trip.
Desventajas: Budge airline, uncomfortable seats
Cheap airline. I guess it’s expected
Ventajas: Not much
Desventajas: Crew, plane, food wasn’t complementary and if you want to buy it you will be very disappointed.
Ventajas: On time
Ventajas: Price is good
Desventajas: No entertainment, no water
Desventajas: Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience.
Ventajas: Clean cabin
Poor customer servide
Ventajas: The airport had an emergency shut down and we didn’t get notification about it. When we showed up in airport, the only accommodation was 250 Thai bhat Burger King vouchers that it’s not even enough to buy a drink after getting a burger.
Ventajas: On time departure and arrival, had priority boarding and check-in, you get what you pay for.
Ventajas: Great job
Desventajas: Small seats
Ventajas: Professional staff
Desventajas: I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water.
Ventajas: Quick flight between HK & DaNang on time both directions. Convenient flight schedule. Smooth flight. Crew was friendly.
Desventajas: Had to purchase food, beverages but wasn’t really necessary due to short duration of flight
Ventajas: Flight departed on tme and arrived on time
Desventajas: got sick from food
I'm not going to take again if it delay 6hours
Desventajas: Could not contact service team even Hong Kong office. They just sent email to let us know the delay, but nothing at all
Desventajas: Seats were very very uncomfortable
Ventajas: It was cheap
Desventajas: Everything about it was not good and I will never fly them again
The flights was canceled till now no refund
Desventajas: The flights was canceled till now no refund
Desventajas: The wait for baggage was ridiculious! The searing was for 1&1/2 meter tall people!
Nonstops on Hong Kong-Chiang Rai!
Ventajas: Not having to connect in Bangkok. Crew were attractive, friendly, and professional. The flight was on time, despite a growing-pain glitch with the check-in system that resulted in a slow line for check-in. As I knew this is an LCC and that I would pay for food ad baggage, I prepared accordingly and set my expectations properly. Once you understand the business model of an LCC and don't expect it to be Singapore Airlines, you will have a good time.
Desventajas: A glitch in the check-in system meant it took forever to check in, but this was explained by the check-in staff, so hopefully this is due to the fact that this route just opened. No other complaints!
Desventajas: Delayed. Food choice wasn't available and tried to pay with credit card but there was a minimum value. Decided not to eat.
(Almost) perfectly on time
Ventajas: In both directions, the flight left within one minute of schedule and arrived within one minute of schedule. I expect a flight to operate within 15 minutes on either side of scheduled departure, and this roundtrip nailed it.
Desventajas: I don't like the fact that Kayak does not have a "N/A" column, as I don't expect food or entertainment on a short-haul LCC flight. The flight time is just over an hour, so what am I supposed to say about entertainment? And why is there no row for "On time performance?" When I travel on an LCC, this is my only expectation (in addition to safety, of course). My only complaint about the HK Express flight was that I had to work hard to get the attention of the flight attendant to buy a bag of M&Ms
Ventajas: I cancelled this flight please stop sending me emails
Hong Kong's most On-time airline was 100% on time
Ventajas: We left at 0900 and arrived at 1400, 100% what was on my itinerary. I got exactly what I paid for: a ride from HKG to NRT. I didn't purchase food or baggage. I expected and got no entertainment. The crew was attractive and attentive and executed the flight professionally.
Desventajas: Nothing. I got what I paid for!
Ventajas: Nice seats
Desventajas: The flight was delayed 13 hours because the captain was sick.
Excellent basics. No frills
Ventajas: Friendly helpful staff, plenty of leg room.
Desventajas: Deberíamos haber podido sentarnos cerca de nuestra familia (esposas). Había una fila vacía, pero querían cobrarnos para subir. ¡Ridículo!
Ventajas: El personal de recepción era amable y servicial
Desventajas: Me negué a servirme comida cuando me desperté.
Ventajas: Absolutamente nada
Desventajas: El vuelo tardó mucho en aterrizar. El piloto dijo que nos preparemos para el descenso y nos quedamos en el aire otros cuarenta minutos. El aire olía fatal. Uno de los peores vuelos que he tomado.
Ventajas: Pude comprar una habitación con asiento extendido por un precio razonable.
Desventajas: No hay bebidas ni entretenimiento gratuitos ni nada que ayude a pasar el tiempo de vuelo.
Desventajas: El personal del mostrador de recepción no era servicial. Estaban allí y no lo estaban. Estuvimos allí en la parte delantera mientras dos de los mostradores estaban listos, pero no nos llamaban. Estaban charlando entre sí. Les preguntamos si están listos para trabajar, ella me pregunta a dónde me dirigía. ¿Cuál es la diferencia?