Icelandair (FI)
| Código IATA | FI |
|---|---|
| Rutas | 80 |
| Ruta principal | Reikiavik Aeropuerto Internacional de Keflavík a Copenhague-Kastrup |
| Aeropuertos en los que opera | 41 |
| Aeropuerto principal | Reikiavik Aeropuerto Internacional de Keflavík |
Desventajas: No internet as described. Little leg room. Small seats
Ventajas: The crew was friendly, the planes clean, flights on time. The blankets were a very nice touch.
Desventajas: On my first flight, I paid for use of wifi, but it kept kicking me off the connection. Repeatedly, the entire time. On the second flight, there was no option for wifi at all. It would have been nice to pay for wifi once for use all the way to my destination.
Desventajas: Food options
Desventajas: Food options
Desventajas: It was too warm. The air above was not cool
Desventajas: Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay
Ventajas: Clean
Desventajas: Better organized boarding
Snacks (only via purchase)
Desventajas: Another no go!
Desventajas: If the flight actually left! It was canceled for a reason that was not given. I was rebooked the next day on another airline. Lost a whole day.
Ventajas: On time. Good entertainment.
Desventajas: No free food, limited beverage service, pushy crew.
Ventajas: Was on time.
Desventajas: Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom.
Ventajas: Crew was great, everything was timely and efficient.
Desventajas: Even the layover was good. Seeing the northern lights from.the plane was spectacular
Ventajas: Boarding
Desventajas: Food
Ventajas: Long flight, the pillows and heavier blankets were a nice welcome. Pretty empty flight on the way to Iceland so everyone was allowed to stretch out.
Ventajas: Everything was on time, crew was professional, flight was really pleasant
Desventajas: Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.
Ventajas: The getting Paris France with no delay was great! The crews where nice and the check in with quick.
Desventajas: If the airline can offer more food selections for customers who fly on economy class that would of been a plus.
Ventajas: I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.
Desventajas: I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!
Ventajas: Seats not that good need softer seates for long
haul flights
Desventajas: Dissapointed that my flight info screen does not
rotate and update the screenshots like they used
Ventajas: Crew are great. Very professional.
Desventajas: Can’t complain.
Desventajas: More comfortable seats
Ventajas: Great entertainment options
Desventajas: No internet from Chicago to Iceland didn't help
Ventajas: The crew was very nice.
Desventajas: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.
Desventajas: They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.
Desventajas: Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing.
Ventajas: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.
Desventajas: Nothing,
Desventajas: You have to pay for your food. What’s up with that?
Desventajas: It wasn't at all clear that checked baggage was not included. This added a surprise extra hundreds of dollars to our trip.
But the flight itself was fine, seats were too close when reclined, but everything was on time and efficient.
Ventajas: The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.
Desventajas: Tv unit was broken in my seat.
Ventajas: crew was verry good
Desventajas: more pading for the seats
Ventajas: Yes-yes
Desventajas: All good
Ventajas: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.
Ventajas: Crew was very nice, efficient
Desventajas: Boarding in Iceland
Desventajas: Warm bus for the transfer from one plane to the next
Desventajas: Warm bus for the transfer from one plane to the next!
Ventajas: Arrived safely
Desventajas: Warm bus at the Reykjavik airport
Desventajas: The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.
Ventajas: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane
Desventajas: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation
Ventajas: They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.
Desventajas: My TV didn’t work - long flight to have no screen access.
Ventajas: The price
Desventajas: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.
Ventajas: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.
Desventajas: They forgot our vegetarian meal requests on both flights. Few drinks. Old movies.
Ventajas: The crew was very attentive. They constantly made sure we were hydrated and comfortable.
Ventajas: The overall experience was okay, no food service and seats were not super comfy.
Desventajas: More leg space for a long flight and free snacks.
Ventajas: In general everything is very good- clean, professional, friendly.
Desventajas: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.
Desventajas: My biggest issue was that my seat didn't recline. 30C. It was quite unpleasant for a 5 hour flight with a large man pushing his seat farther back than it goes, in front of me.
The other issue was that one gentleman flight attendant had terrible body odor. He mostly smelled like he'd been sweating, but his uniform was in desparate need of laundering ... particularly the pants. I started to mention to it with the friend that I was traveling with, and she knew what I was going to describe before I said it, despite us not talking during the flight (seats were split apart).
I'd also mention - although there may not be anything that can be done - but boarding was a nightmare. A large Chicago flight had a boarding line crossing in front of our gate as we were called to get in line (no zones or row numbers). It was quite slow to be standing for 50 minutes and the entire plane settling into all rows at once.
Desventajas: Better entertainment
Desventajas: The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight.
Desventajas: I wish there would have been a meal included with the flight.
Ventajas: The crew was very nice and helpful.
Desventajas: I wish that a snack or small meal were included with the flight.
Ventajas: Although I was in Economy, I got a window seat with no one next to me, which made things a lot less cramped.
Desventajas: My regular sized carry on was supposedly too large and had to be checked. I was not prepared for this as it has never happened on another flight
Desventajas: Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient
Ventajas: Crew was nice, space was tight.
Desventajas: Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like.
Ventajas: Everything was very good except that it would be nice to include a small free snack with the drink, ie. Pretzels.
Desventajas: The worst part was that we waited an hour for our luggage afterwards. This caused us to almost miss our ferry connection (last one of the day). Also when we finally got our luggage it was soaking wet (I had a backpack and my clothes inside was wet!) so clearly the luggage had been standing out in the rain for quite some time.
Desventajas: First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.
Ventajas: Flights arrived on time
Desventajas: Lousy crew at checkin gate, and on plane, they try and charge you for everything
Ventajas: Flights were on time
Desventajas: Crews were rude, no free snacks, they even charge you for headphones
Ventajas: I appreciated that there were options to watch Icelandic movies and listen to Icelandic music.
Desventajas: On one leg my entertainment screen didn’t work.
Ventajas: Price is lower than other airlines. Cabin crew service is usually good.
Desventajas: If you have a seat at the front of the economy class cabin you have to go all the way aft to get to the toilets and galley, but at some point in the flight I was barred by a cabin crew member and told to go up front through the first class cabin. It would have been nice to know that option was available or required.
Ventajas: The crew was friendly, the planes clean, flights on time. The blankets were a very nice touch.
Desventajas: On my first flight, I paid for use of wifi, but it kept kicking me off the connection. Repeatedly, the entire time. On the second flight, there was no option for wifi at all. It would have been nice to pay for wifi once for use all the way to my destination.
Ventajas: Crew was great, everything was timely and efficient.
Desventajas: Even the layover was good. Seeing the northern lights from.the plane was spectacular
Ventajas: The getting Paris France with no delay was great! The crews where nice and the check in with quick.
Desventajas: If the airline can offer more food selections for customers who fly on economy class that would of been a plus.
Ventajas: I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.
Desventajas: I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!
Ventajas: Crew are great. Very professional.
Desventajas: Can’t complain.
Ventajas: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.
Desventajas: Nothing,
Ventajas: The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.
Desventajas: Tv unit was broken in my seat.
Ventajas: Yes-yes
Desventajas: All good
Ventajas: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.
Ventajas: Crew was very nice, efficient
Desventajas: Boarding in Iceland
Ventajas: The crew was very attentive. They constantly made sure we were hydrated and comfortable.
Desventajas: I wish there would have been a meal included with the flight.
Ventajas: The crew was very nice and helpful.
Desventajas: I wish that a snack or small meal were included with the flight.
Ventajas: Although I was in Economy, I got a window seat with no one next to me, which made things a lot less cramped.
Desventajas: Food options
Desventajas: Food options
Desventajas: It was too warm. The air above was not cool
Ventajas: Clean
Desventajas: Better organized boarding
Snacks (only via purchase)
Ventajas: Boarding
Desventajas: Food
Ventajas: Long flight, the pillows and heavier blankets were a nice welcome. Pretty empty flight on the way to Iceland so everyone was allowed to stretch out.
Ventajas: Seats not that good need softer seates for long
haul flights
Desventajas: Dissapointed that my flight info screen does not
rotate and update the screenshots like they used
Ventajas: Great entertainment options
Desventajas: No internet from Chicago to Iceland didn't help
Ventajas: The crew was very nice.
Desventajas: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.
Desventajas: They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.
Desventajas: You have to pay for your food. What’s up with that?
Desventajas: It wasn't at all clear that checked baggage was not included. This added a surprise extra hundreds of dollars to our trip.
But the flight itself was fine, seats were too close when reclined, but everything was on time and efficient.
Ventajas: crew was verry good
Desventajas: more pading for the seats
Desventajas: Warm bus for the transfer from one plane to the next
Desventajas: Warm bus for the transfer from one plane to the next!
Ventajas: Arrived safely
Desventajas: Warm bus at the Reykjavik airport
Ventajas: They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.
Desventajas: My TV didn’t work - long flight to have no screen access.
Ventajas: The price
Desventajas: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.
Ventajas: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.
Ventajas: The overall experience was okay, no food service and seats were not super comfy.
Desventajas: More leg space for a long flight and free snacks.
Ventajas: In general everything is very good- clean, professional, friendly.
Desventajas: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.
Desventajas: Better entertainment
Desventajas: My regular sized carry on was supposedly too large and had to be checked. I was not prepared for this as it has never happened on another flight
Ventajas: Everything was very good except that it would be nice to include a small free snack with the drink, ie. Pretzels.
Desventajas: The worst part was that we waited an hour for our luggage afterwards. This caused us to almost miss our ferry connection (last one of the day). Also when we finally got our luggage it was soaking wet (I had a backpack and my clothes inside was wet!) so clearly the luggage had been standing out in the rain for quite some time.
Ventajas: I appreciated that there were options to watch Icelandic movies and listen to Icelandic music.
Desventajas: On one leg my entertainment screen didn’t work.
Desventajas: No internet as described. Little leg room. Small seats
Desventajas: Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay
Desventajas: Another no go!
Desventajas: If the flight actually left! It was canceled for a reason that was not given. I was rebooked the next day on another airline. Lost a whole day.
Ventajas: On time. Good entertainment.
Desventajas: No free food, limited beverage service, pushy crew.
Ventajas: Was on time.
Desventajas: Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom.
Ventajas: Everything was on time, crew was professional, flight was really pleasant
Desventajas: Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.
Desventajas: More comfortable seats
Desventajas: Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing.
Desventajas: The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.
Ventajas: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane
Desventajas: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation
Desventajas: They forgot our vegetarian meal requests on both flights. Few drinks. Old movies.
Desventajas: My biggest issue was that my seat didn't recline. 30C. It was quite unpleasant for a 5 hour flight with a large man pushing his seat farther back than it goes, in front of me.
The other issue was that one gentleman flight attendant had terrible body odor. He mostly smelled like he'd been sweating, but his uniform was in desparate need of laundering ... particularly the pants. I started to mention to it with the friend that I was traveling with, and she knew what I was going to describe before I said it, despite us not talking during the flight (seats were split apart).
I'd also mention - although there may not be anything that can be done - but boarding was a nightmare. A large Chicago flight had a boarding line crossing in front of our gate as we were called to get in line (no zones or row numbers). It was quite slow to be standing for 50 minutes and the entire plane settling into all rows at once.
Desventajas: The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight.
Desventajas: Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient
Ventajas: Crew was nice, space was tight.
Desventajas: Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like.
Desventajas: First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.
Ventajas: Flights arrived on time
Desventajas: Lousy crew at checkin gate, and on plane, they try and charge you for everything
Ventajas: Flights were on time
Desventajas: Crews were rude, no free snacks, they even charge you for headphones
Ventajas: Price is lower than other airlines. Cabin crew service is usually good.
Desventajas: If you have a seat at the front of the economy class cabin you have to go all the way aft to get to the toilets and galley, but at some point in the flight I was barred by a cabin crew member and told to go up front through the first class cabin. It would have been nice to know that option was available or required.
