|Ruta principal||Aeropuerto Internacional de Chiang Mai a Bangkok Aeropuerto Internacional Don Mueang|
|Aeropuertos en los que opera||28|
|Aeropuerto principal||Bangkok Aeropuerto Internacional Don Mueang|
Desventajas: I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet.
Ventajas: We boarded and took off early
Desventajas: A little bit bigger free water bottle
Desventajas: The charge for extra baggage was three times the cost of my ticket. Outrageous!
Ventajas: The flight attendants were very attractive
Desventajas: The flight was delayed 20 minutes.
Ventajas: Everything was ok
Desventajas: It left late
Ventajas: The flight itself was OK.
Desventajas: I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again.
Ventajas: Cheap flight!
Desventajas: Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne.
Desventajas: The speakers were too loud and the hostess can’t do anything about it.
Ventajas: The seat was comfortable and easy to use.
Desventajas: It was a very brief flight so it didn’t leave much for entertainment or food. The staff were a little abrupt, but mostly kind. For a couple of hours, it was okay!
Desventajas: Luggage fees are exorbitant! $100 for two suitcases of 20 kilos.
Ventajas: I booked a flight and feet combo and the whole experience was well organized
Desventajas: No snacks but whatever
Ventajas: Fast to board
Desventajas: Too cold Didn’t know about luggage charge
Desventajas: Missed thefkight
No food but only a short flight
Ventajas: Attentiveness of Aircrew.
Ventajas: Boarding was fast and the flight was comfortable.
Desventajas: We were delayed about 15 minutes, but they didn't say anything it just happened.
Ventajas: The seats were nice and boarding was quick.
Desventajas: The flight was a bit delayed, but not by much.
Ventajas: Kind crew.
Desventajas: Steep ascent with rapid pressure change, not gradual. Hot plane. Rough landing.
Desventajas: It would be nice if they gave us a little snack.
Desventajas: Quick easy flight. On time. Good service. New plane.
Ventajas: Seat was fairly comfortable
Desventajas: The leg room was really small
Ventajas: Basic flight
Delay of 1,45 hours without explaination
Desventajas: No explanation why a long delay and change of gate at DM airport
Ventajas: The plane appeared clean, and they gave us complimentary small bottles of water.
Desventajas: They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight.
Awful customer service
Desventajas: The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it.
No arm seat
Desventajas: Missing an arm seat
Ventajas: Nok air is a nice airline
Low-Budget Airline Great
Ventajas: Super easy hassle free and nice staff :)
No frill airline
Ventajas: On time
Desventajas: Just serve water
I was blocked from boarding
Ventajas: Bad experience. Waste my money.
Desventajas: Staff no help me
Ventajas: Personal muy atento
Desventajas: First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination.
Desventajas: This flight was 2 hours late
Poor gate staff
Ventajas: Staff on plane was excellent
Desventajas: Gate staff boarded everyone at the same time. They ignored priority boarding customers who had paid to be boarded first.
Value for money
Ventajas: Everything was efficient and we'll run.
Desventajas: The airplane was not very clean.
Change of planes
Ventajas: Crew Snack
Desventajas: Mechanical issue on plane Need to deplane and board another 2.5 hour delay
Ventajas: Left 8 minutes early and arrived 45 minutes early. Baggage at carousel immediately.
Free water for all
Ventajas: Kind check in service and luggage allowance
Bangkok to Phuket
Ventajas: This was a short flight - 1 hour and twenty minutes. Staff were very polite. Had to check in at the desk. No online check in. Plane was very clean. A small bottle of water was provided on the flight. No complaints. I have travelled with regional airlines and discount airlines in other parts of the world and would have to say that the experience with Nok Air was superior.
Desventajas: No online check in.
Desventajas: Delayed 2 hours
Ventajas: The flight arrived 20 earlier than scheduled.
Horrible service, never flying with them again
Desventajas: We arrived 2 hours before flight, long immigration line and made it to counter for boarding passes 40 min early and they wouldn't let us on our flight, or give us a refund. Their next flight (3 hours later) cost double what we paid for our tickets. horrible experience
Fast and Efficient
Ventajas: Left on time and arrived early....No frills friendly service in brand new planes.
Ventajas: Staff was friendly. I wish you offered blankets in the aircraft because it was freezing!
Ventajas: On time
Lowcost with a Thai smile
Ventajas: Excellent flight on a Q400 aircraft. Seating adequate for that type of plane and distance. Water and a small snack were offered to all. Departure from the gate on time, but 25 minutes taxiing, meaning arrival almost 10 minutes late. This is still "on time" as far as I am concerned. Staff very professional at all stages of the trip. Recommended.
Desventajas: DMK Airport is getting very crowded, even mid-week. I came from SGN on Nok Air. It took over an hour to get to the connecting, domestic gate. No signs in the International Terminal showing where the Domestic Terminal is, they are just supposing that everybody knows!
Ventajas: The seat was great, but of course I paid extra for that.
Delay is normal for Nok Air.
Ventajas: Delay of 30 min. is the norm. Tried to check in with mobile app. but can't seems like the flight was overbooked. Had to call the call center to check in over the phone and was bumped to front seat (upgraded). Definitely overlooking was the likely cause.
Ventajas: Good budget airline. Would use again.
Nok air is fine by me
Ventajas: Good experience, nothing exceptional.
Desventajas: Food was efficiently delivered, but not tasty. Pig in a blanket.
Ventajas: It didn't happen so I flew lion air!
Ventajas: Normal Nok Air staff friendly, accomidating
Desventajas: Bus gates always to Udon Thani ever since the Terminal 2 move. Nok cabin staff always put their yellow carry on bags above 33c and 32D. Why take the premium seat luggage space?
Great cheap connection to Koh Tao
Ventajas: It's very convenient having the whole trip organised by the airline. From boarding at the airport to the bus to the pier and the trip to Koh Tao, all went pretty well. When you consider this is a low-cost airline, it's quite surprising.
A good budget airline that's worth the price
Ventajas: 1) Free wifi access using the booking number when at the Don Mueang Airport. 2) Friendly and polite crew 3) Rather comfortable seat
Desventajas: 1) On board wifi not working
Efficient and friendly
Ventajas: Just 50 minutes including a simple snack these flights are great on new 90 seat planes.
Desventajas: No pude ir en este vuelo, o en el viaje en absoluto debido al brote de COVID-19, y la aerolínea no ha respondido a mi solicitud de reembolso o crédito todavía.
Ventajas: Abordamos y despegamos temprano
Desventajas: Una botella de agua gratis un poco más grande
Desventajas: El cargo por equipaje extra fue tres veces el costo de mi billete. ¡Escandaloso!
Nok Air es una compañía aérea tailandesa de bajo coste filial de Thai Airways que opera tanto vuelos nacionales como a otros destinos, como Vietnam, Singapur, Myanmar, China o Japón. Para ello, cuenta con alianzas con diferentes aerolíneas, como NokScoot o Scoot Airlines, que le permiten trasladar a los pasajeros incluso fuera del continente asiático.
Nok Air está equipada con una flota en la que destacan los aviones Boeing 737-800, diseñados para transportar a ciento ochenta y nueve pasajeros, y que cuentan con conexión Wi-Fi. Para vuelos nacionales, la compañía aérea dispone de aeronaves ATR 72-500, entre otras, cuya capacidad es de sesenta y seis viajeros.
La franquicia de equipaje de mano depende de la ruta operada. Todos los pasajeros tienen derecho a embarcar en el avión un bulto de mano cuyo peso no exceda de los 7 kg. En cuanto a las limitaciones de tamaño, en las rutas internacionales, cubiertas por los aviones Boeing, el máximo es 56 × 36 × 23 cm, mientras que en las nacionales, la pieza de equipaje de mano no puede superar los 50 × 36 × 23 cm.
La aerolínea ofrece tres tipos de tarifas a los pasajeros: Nok Lite, Nok X-tra y Nok MAX. La tarifa Nok Lite incluye una pieza de equipaje de mano, una botella de agua a bordo y la posibilidad de escoger asiento un día antes de la salida del vuelo. Por su parte, la tarifa Nok X-tra, además, incluye sin coste adicional la facturación de una maleta de hasta 20 kg. Por último, la tarifa Nok MAX añade a las características anteriores un menú caliente a bordo.