Renta de autos en Phoenix

Ventajas: The drop off was really quick and easy.

Desventajas: The staff was extremely rude. It is also nearly impossible to get ahold of them over the phone. The vehicle selection they have is nothing like what the online pictures show. The vehicle was dirty when we picked it up. The windows has handprints on them like children with dirty hands has been in there. The floors looked like they hadn’t been vacuumed in a month, and the seats had crumbs on them. I paid for a full size SUV and the staff tried to put me in a small minivan. I had to show them my booking many times and almost argue with them before they gave me a bigger vehicle that was still not the standard of vehicle they showed online. 10/10 will not use this company again and neither will the 6 other adults that travelled with me.

Ventajas: Price

Desventajas: We waited 2 hours in line to pickup our car followed by another 30 mins waiting for the car to come. Staff did not help us out at all and ended up pointing us to go into the wrong car. You can imagine what's this like with a 2 year old crying the whole time. I also heard staff swearing saying this is f*** insane. They also were rude. Will never rent with Fox again.

Ventajas: One-- ONE of the staff members was sympathetic to my situation as a single mother with an 18-month-old in a 4+-hour check-in line. After a couple of hours waiting I went and asked him if he could do anything to help. After talking to his manager he was able to put us through, as my toddler could not handle any more of the ridiculous line. He got a lot of attitude from other staff members, but for me he was a god-send! Nice to know there are still some people with basic human decency and who will do the right thing despite being pressured to do otherwise. The car itself was fine. The drop-off was fine.

Desventajas: They need to plan better so that they can accommodate the customers and get them into the car faster! They were they ONLY car service in the entire car rental center that had a line-- a 4+ hour line just to get the car we had already reserved! To make matters worse, their system automatically cancels your reservation if you don't pick it up within three hours of the rental time. WE ALL HAD OUR RESERVATIONS CANCELLED WHILE WE WERE IN LINE. So they had to start the whole process over with every single person. So inefficient. Only one staff member did anything when I asked for help as a single parent traveling with a toddler. THIS IS NOT OKAY! I will NEVER rent with them again after this experience.

Ventajas: Drop-off was super easy and the staff there was great. The price was excellent. The car was great.

Desventajas: The check-in experience was rather unpleasant. They want you to pre-pay for a whole (or half) tank at check in.

Ventajas: Drop off was the best and easiest part. Very friendly and helpful.

Desventajas: Check in took forever, car was dirty on pick up, and problem with vehicle while driving-called customer service 3 days in a row with no answer.

Ventajas: I didn't rent from them despite reservation, line was out the door, and not moving

Desventajas: The line at their counter was out the door, and not moving. We ended up going with a different company(many to choose from) at a similar price. The agent at other company told us that FOX didn't have the cars that people had reserved, so were just holding the line up until a car came in, then onto the next person. Apparently second driver was not included in quoted price, but didn't confirm since went to different company. I don't know if this is a common occurrence at this location or not. We luckily did not, but NEVER PREPAY YOUR RENTAL!!!!