|Ruta principal||Sídney Kingsford Smith a Melbourne Tullamarine|
|Aeropuertos en los que opera||35|
|Aeropuerto principal||Sídney Kingsford Smith|
Desventajas: I didn't board this flight because of the restrictions imposed by the Australian government not to let passengers transit through their country. I received no communication about this from the airline prior to my check in at the airport. They were not helpful with any options as to what I should do.
Ventajas: Crew member Camilla was very good with infant & mom seated in front of us, giving personal and specific emergency instructions before takeoff
Desventajas: Typical coach seats but that’s what we paid for
Desventajas: Tray was filthy dirty from previous passenger. Not acceptible amid the current Coronavirus pandemic. Paid $600 for ticket. Plane was changed to a smaller model with no entertainment system.
Ventajas: The efficiency of the process from boarding to disembarkation.
Desventajas: The flight was delayed, however I understand this happens in aviation.
Ventajas: Kind cabin crews
Desventajas: Be punctual
Ventajas: Everything seemed to run smoothly and efficiently, from boarding to disembarkation.
Desventajas: The snack offered on board was quite small.
Ventajas: Crew very very slow serving meal.
Desventajas: The delay was out of there hands and other passengers did not listen to instructions
So not there fault really
Desventajas: Computer system crashed. Not enough agents working at check in. We waited in line 1 hour just to drop off bags. Very frustrating.
Ventajas: The crew did well checking up on everyone regularly and the plane was comfortable.
Desventajas: The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times.
Ventajas: Quick boarding
Desventajas: Plane was delayed. Second Virgin flight in a row for me.
Ventajas: Crew were lovely. Business class attendant was really nice.
Desventajas: Nothing. Great experience.
Ventajas: I just enjoy Virgin as the crew are always nice
Desventajas: I find the seats a little uncomfortable. But it’s possible just me
Ventajas: The crew was amazing
Ventajas: The jumbo-ness of the craft. I felt kind of like being on a cruise ship - which is good! The attendants were terrific.
Desventajas: Overhead light kind of spilled over to my neighbor's seat (me being in the outer aisle chair) even after being adjusted as much out as possible. Not a problem if my neighbor had one of those sleep masks...
Ventajas: Pretty much all my needs/wants were seen to! Likewise, on the trans-ocean flight leg.
Desventajas: Some fashion model wishing me happy flying? I really don't know. :)
Desventajas: It's a short 50 min flight, can't ask for anything more.
Desventajas: Bag drop was a mess in flight was great
Ventajas: NYE celebration aboard, lovely staff, easy and peaceful flight
Ventajas: No complaints, relatively spacious economy seats
Desventajas: Food was nothing to write home about
Ventajas: Movies good Boarding and luggage retrieval good
Desventajas: Arrived an hour late Was another passengers fault tho but annoying
Ventajas: Crew was nice.
Seats were ok.
Paid for extra leg room but was not helpful.
Wanted to upgrade to business class but they were not ready to negotiate.
They had empty seats but wanted fill price.
Desventajas: Better food choice. Sets more comfortable. Offer better price for upgrades.
Desventajas: I went online to put that I needed gluten free food and when everyone else was getting their food I was told no gluten free food on domestic flights so I got no food. You need to take that option off of your website if you don’t intend to serve people with celiac.
Ventajas: Crew was good, seat was tight.
Desventajas: Was sitting next to a drunk guy, but was Ok, he slept most of the way. Police and paramedics met him at arrival. Caused some delays. Not Virgin's fault.
Ventajas: I got alive to my destination
Desventajas: Original flight was cancelled. Next flight was full. The flight I was booked on got delayed because it was raining heavy in Brisbane... No food or coffee was offered during the whole experience.
Desventajas: Flight delayed by 45 min
Lost my checked bag
Ventajas: The seat was awesome and crew members were magnificent
Ventajas: Business class seats require improvement
Ventajas: At the check-in counter, Alieta was extremely helpful and went out of her way to assist me with a mistake on my travel visa.
The flight attendant crew was superb, attentive, and friendly.
Desventajas: Very comfy seats! Quick boarding process. Nice flight
Ventajas: Virgin are great.
Ventajas: The service was great
Desventajas: No plugs for laptops, 14 hour flight and no way to work is terrible, luggage took to long to come out and made it so I missed the connecting flight, have to stay at the airport for 5 extra hours - and terrible service with dealing with it and getting my family on the next flight -
Ventajas: They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged
Ventajas: Short flight, and getting a meal made it go faster
Desventajas: Can’t really think of anything
Ventajas: Crew was friendly!
Desventajas: Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!
Ventajas: Crew was amazing
Desventajas: Nothing, great flight
Desventajas: Delayed flight yet again
Ventajas: Always on time, good range of movies/shows and free wifi
Desventajas: Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!
Desventajas: The flight was delayed for almost two hours.
Ventajas: Virgin Australia is the best! From the boarding crew to in flight service, everything was above and beyond.
Desventajas: Everything was perfect.
Ventajas: Crew made the very long flight comfortable and kept me informed.
Desventajas: Everything went very well.
Desventajas: Flight was delayed an hour and boarding was slow due to only using one aircraft door.
Desventajas: Announce the app download well before boarding so that I can get it. I never had a chance
Desventajas: great water service
Ventajas: Despite the delay, bording was quick and efficient, crew were welcoming
Ventajas: El servicio es aceptable y el personal es atento.
Desventajas: Perdieron mi equipaje, cuando dijeron haberlo recuperado me trajeron la maleta de alguien más, no la mía. Sigo sin recuperar mi equipaje.
Ventajas: No delays!
Desventajas: I noticed some travellers confused by gate changes, I suspect this is due to a lack of attention on their behalf but clearly the messages hadn't gotten through.
Ventajas: Baggage allowance is good and cause of choice this airline but bad staff specially the check in
Desventajas: I hate the ground crew.. with bad behavior and uncooperative- plane no entertainment.. you must used app with your telephone
Ventajas: Crew was professional and flight was excellent. Seats were uncomfortable as expected and tight. Cracker was good but I don’t like yogurt.
Desventajas: WAS NEVER ABLE TO CONNECT TO WIFI. Seats could be plusher.
Desventajas: Lounge is disorganised with bad coffee
Ventajas: Seats recline far, great for sleeping. Crew members very helpful and cheery. Food was surprisingly good.
Desventajas: There was no option through Kayak to choose a meal option, but the standard meals were ok so wasnt the end of the world.
Ventajas: Seat spacing decent by comparison to other carriers. Good drink selection. Offered regularly.
Desventajas: Snack was good but small for a 4 hour flight. Pleat of drinks offered.
Desventajas: Food was not good and was insufficient.
Ventajas: Flight attendants were friendly and responsive.
Desventajas: 1. Better seats than mine flew empty, while I sat wedged in a full row, behind a wailing infant and ahead of a kicking toddler. 2. The meal choice was between a rice bowl and a salad, both served bereft of any sides, bread, or dessert. 3. We were late again, although not so badly as last time.
Ventajas: No power at the seats USB or otherwise
Ventajas: Extra legroom (economy x) was well worth it as I had knee surgery the day prior. Ground staff and crew very helpful assisting me as I was on crutches. Excellent service.
Ventajas: The food was very good and It felt spacious for economy class.
Desventajas: The flight attendants on Virgin seemed very crabby. It would of been nice for them to smile once in a while and give eye contact.