Opiniones de los huéspedes
Valoración general
5,8
Aceptable
Basado en 975 opiniones
General
6,1
Abordaje
6,2
Comodidad
5,3
Tripulación
7,0
Entretenimiento
4,5
Comida
5,6
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Información sobre XL Airways France
| Código IATA | SE |
|---|---|
| Rutas | 47 |
| Ruta principal | Libertad de Newark a París Charles de Gaulle |
| Aeropuertos en los que opera | 18 |
| Aeropuerto principal | París Charles de Gaulle |
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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6,6
Ventajas: Very nice crew
Desventajas: Small space
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3,6
Flight to NY
Ventajas: Boarding was quick
Desventajas: Did not understand much of what the announcements were even when they were in English. Food was so so. Bread rolls could have been served a little warm not ice cold and hard as a rock.
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8,6
Ventajas: All but the disorganization during boarding
Desventajas: Boarding disorganization, very slow. Left late.
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4,0
Flying with XL
Desventajas: Seats too close to each other compared to other airlines and felt that the seats are smaller too. I weigh ard 132# and felt tight in the seat.
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2,0
Desventajas: the worst and arrogant airlines counter staff I met. they don t try to help instead act bossy....they should be trained to respect the customers and bear in mind that we are providing them ....a job
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3,3
XL IS EXTRA SMALL!
Desventajas: I would not recommend this airline for transcontinental travel to anyone who has a body. Just for reference: I am 5'10 and wear women's size M. No legroom to speak of, the whole flight to/from Paris I felt like I was kneeling on a cement floor. There was breakfast provided on the flight to Paris, but coming back you had to pay for dinner. On a positive note, one piece of check-in luggage was included in the price of a ticket, But this is not enough to entice me to ever use this Xtra Lilliputian airline.
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10,0
Impressed
Ventajas: Everything. I have no complaints. I was able to book this flight last minute (2 hrs before) due to my previous reservation being cancelled bc the airline went out of business......truly a lifesaver. The staff were excellent.
Desventajas: My seat was right next to the bathroom
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8,0
Just fine
Ventajas: Good food
Desventajas: Long flight but not much to be done about that haha
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5,6
Desventajas: There was a delay of almost 4 hours Food was bad
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5,6
Ventajas: The flight was 2 hours delayed.
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2,0
Desventajas: Despite the fact I had ordered kosher food in advanced, they didn’t have kosher food for us, not even for purchase. And one of the crew members made a very disgusting comment to me.
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6,3
Cheap flight and convenient
Ventajas: Very cheap ticket
Desventajas: The seats are horrible , very small and uncomfortable
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2,0
Ventajas: Nothing. No explanation on the extreme delay. On my confirmation it says 23kg.. I arrive at the counter they said it is only 20kg. They wanted me to pay an additional 44 dollars for the extra KG.
Desventajas: Everything
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7,3
Cramped but not unusual, crew and food excellent
Ventajas: Liked that I could order special meal and it was excellent. Crew was very nice, everything else was okay for the price.
Desventajas: Boarding was confusing and took forever.
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4,6
Ventajas: Pros: Cheap tickets. Friendly staff. Free meal and water and blanket on flight.
Desventajas: Cons: Seats are small and uncomfortable. Boarding process is chaotic (lines form an hour before boarding but then then board by row anyway). No participation in TSA PreCheck, no online check in or seat reservations. Carryon weight is 5kg. You get what you pay for.
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2,0
Desventajas: We were late for check-in and and crew member did not let us on board to aircraft despite the fact that the aircraft have departed 1.30 hours later than it was scheduled.
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5,6
Ventajas: El personal es amable
Desventajas: Ni una sola película durante el viaje!! Nada de entretenimiento!!
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3,3
This airline is a joke
Ventajas: We got there safely
Desventajas: No in flight entertainment Very uncomfortable seating
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5,0
Tel Aviv
Desventajas: The flight got delayed! No one gave us any information when the flight will take off. The food was disappointed. The flight was very bumpy.
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4,4
Desventajas: The wifi didnt work the entire flight and my seat recline was broken so i could not recline my seat on a red-eye flight, which was extremely uncomfortable and I was not able to sleep
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4,6
Desventajas: WiFi didn't work the entire flight. If you aren't going to provide inflight entertainment screens, then you should at least have working wifi. Also the outlet at my seat didn't work, so basically sat in a seat for 8.5 hours with nothing to do.
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5,0
Ventajas: I got to my destination safely.
Desventajas: Seats are very uncomfortable, entertaining library is poor, you have to pay to watch premium movies. I was pregnant so been cramped up in my seat for 12 hours didn’t help at all. By the time we landed in San Francisco I was so hungry I could have passed out.
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4,6
Pure Chaos
Ventajas: Flight was smooth on the borrowed airplane.
Desventajas: Flight was canceled - Poor customer service - Poor Info. Late in the day, another airline was requisitioned to fly us, but issuing new boarding passes took all night.
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2,0
Terrible
Ventajas: Cheap
Desventajas: They've crammed in 9 seats where they should be 8 plus narrowed rows so it's awful seating plus zero entertainment (11 hour flight!!) and food was inedible. Just atrocious
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2,0
Worst costumer service
Desventajas: I needed you to change the name of my reservation. I asked you to do it three times. I was not able to have get in the plane because of that. I’ll never use Kayak again and ask all my network to do the same
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3,6
Poor communication, resources
Ventajas: Flight crew was mostly courteous, Pilot apologized for delay.
Desventajas: Gate was changed and announcement came late. Flight was delayed 2 hours and no ground crew explained why nor kept us updated, & electronic information was wrong. Passengers were confused, lining up thinking they were about to board, only to be told individually that the flight was delayed and that they should sit down. Why this wasn’t delivered as an announcement to the entire group is beyond me. No apologies except from the pilot—shouldn’t be their job. Outlet near my seat didn’t work, & when I tried to order an item, my Visa debit card was denied and no one offered to let me pay in dollars, as promised in the meal brochure.
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7,3
Pros and cons - overall a good experience
Ventajas: I like that they have no first class seating. It's a very egalitarian airline. The crew we're all very pleasant and helpful.
Desventajas: My tray on the flight there and back was broken, in the exact same way, different seats. My partner's was completely off. The charger socket didn't work. The food out bound was all high fructose corn syrup products. Coffee was undrinkable. It's definitely a low cost carrier.
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2,0
Ignore Emails if Plane Delayed
Ventajas: Our flight was delayed by more than an hour. We got an email that the flight would be delayed - and it was. But guess what? Despite the 90 minute delay, the check in CLOSED EARLY. We could not check our bags and thus our tickets were cancelled. No one at the airport offered any help other than to hand us a card with a number to call and then walk away. Awesome. Next flight is TWO DAYS later.
Desventajas: Our flight was delayed by more than an hour. We got an email that the flight would be delayed - and it was. But guess what? Despite the 90 minute delay, the check in CLOSED EARLY. We could not check our bags and thus our tickets were cancelled. No one at the airport offered any help other than to hand us a card with a number to call and then walk away. Awesome. Next flight is TWO DAYS later.
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2,0
Desventajas: I specifically asked for isle seat and was given that until they had to change the aircraft (to an older version where my seat table couldn’t even come down) because they overbooked. Flight attendant were very selective to whom they would assist. I was ignored for asking to buy food. Also they passenger in front of had their light on the whole flight because it was broken and they couldn’t turn it off. $600 flight.
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6,3
Great Crew, Just Okay Everything Else
Ventajas: Our flight attendants were very gracious and helpful, and extremely capable operating with precision and grace in very tight spaces. The takeoff, flight and landing were smooth, as well. The cabin and lavatories were clean and the lavatories were functional. Check-in was efficient.
Desventajas: There was no in-seat entertainment or monitors and no USB ports for charging devices, which seem to be standard on most international flights. The seat space was not the worst, but it could have been a bit more generous. Boarding seemed a bit chaotic, with sparse and unclear information.
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6,3
Ventajas: Great price
Desventajas: Tight quarters
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9,0
Ventajas: the free movies that you could watch on the app/website and the free meal and the blankets!!!
Desventajas: no fans
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2,0
Never fly XL!!!
Ventajas: Nothing.
Desventajas: Absolutely mess. Completely unprofessional. Are they even an airline?
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2,0
Never fly XL!!!
Ventajas: Nothing.
Desventajas: Absolute mess. Completely unprofessional. Are they even an airline?
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3,3
Xtra Lousy
Desventajas: Cutting down on amenities like screens and chargers is one thing but cutting down on comfort is not acceptable on long flights. No adjustable headrest, squeezed aisle width...
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8,0
Paris to NYC
Ventajas: Adjustable arm rests, outlets under seats, crew
Desventajas: No additional meals for guests purchasing tickets through 3rd party sites. My meal request didn’t go through and there wasn’t any alternative meal offered. They could also use air cents for each passenger seat.
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2,0
Ventajas: Absolutely nothing. We didn't leave the airport until 2pm when our flight should have left at 11am. We are currently waiting for our luggage in baggage claim in SFO and have been waiting for over 30 minutes and our luggage hasn't been taken out. Overall this was a terrible airline even though my expectations were already low to begin with.
Desventajas: Late departure, no in flight entertainment, terrible accommodations
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6,6
So-so
Ventajas: The crew. The boarding. The plane
Desventajas: The food is less than average. The diner is include but you have to pay if you want a breakfast. On a 8 hours trip the breakfast should be included. The entertainment offer is poor (not a lot of choice) but you have to pay for it. You have to access it through your own device; the app you need to download did work but the website did well.
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2,0
Incompetent airline
Ventajas: Their license should be revoked.
Desventajas: They are all incompetent. Late on both legs. It took their pilot 3 attempts to park correctly.
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2,0
Terrible experience - believe the bad reviews!
Ventajas: Believe the poor reviews! I saw some bad reviews and thought - not me, all will be fine. I so regret not heeding peoples’ bad reviews now!
Desventajas: They sent a message the night before saying the flight was delayed two hours with a new departure time. They said the time limit for check in remains unchanged. The stated time limit was 3 hours before departure. Sounds nice, right? They were notifying us that we had extra time because of an unfortunate delay along with a new departure time. Upon arrival, there were 25+ of us stuck talking to someone at the counter who refused to check our baggage and complete boarding. The message sent was incorrect and should have said the check in time was unchanged, not the check in limit.... Whether a language mistake or interpretation, they did not even allow people who were already in line to complete boarding and refused to help the 25+ passengers who they left stranded at check in even if already checked in on line. Their employees were helpless, customer service line would not answer, so completely unable to deal with what seems like a somewhat routine issue = a horrible experience showing complete incompetence.
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5,6
Delayed 7 hrs
Ventajas: The crew and plane
Desventajas: The delay and not being informed. Now i have to eork on getting compensated for my missed connections
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9,0
XL Rocks
Ventajas: The flight was on time. The staff was very pleasant at check in and while flying. The flight was smooth flying. I was worried about this airline having never heard of it and was pleasantly surprised. I would take it again.
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4,6
Delayed flight
Desventajas: My son and I flew your LA to Paris flight on 6 July. The flight was delayed departing by 45 minutes and it never made up the time during the 10+ hour flight. As a result, we missed our connecting flight to Amsterdam by 15 minutes and lost the money since we were considered “no show”. Thanks XL!
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6,6
Ventajas: Decent value for budget sairline
Desventajas: Plane furnishing was a little battered
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6,6
Ventajas: Good value for budget airline
Desventajas: Metal box for power under seat really interferes with aisle seat legroom
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8,0
Ventajas: I would like to thank the ground personnel -- they were very kind, and helped me to adjust my request.
Desventajas: Lunch - needed a salad (in my view).
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5,0
Negative opinion for my first travel with XL
Ventajas: The crew is very pleasant, and that is the only one thing I appreciated during this round trip.
Desventajas: - always delayed… - Comfort is awful, small space, seat broken, impossible to recline it. - I measure 5”7, if the passenger front of me reclines his seat, I can’t open the tray for lunch and his seat hit my knees. I am wondering how a tall person can travel in these planes. - The food is just Okay, limit mediocre. - Thew video is very poor, sometimes in the middle of the video, all the screens turn off for no reason and we can’t watch the end of the movie…Wonderfull!! - The App XL is ridiculous, we can’t have any video, all are available with the Premium plan…
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5,3
Ignored food request
Desventajas: I requested vegan meals months in advance when I bought the tickets. They didn't take that into account. I went hungry from Paris to NYC.
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2,0
Frenchmen - bad service
Ventajas: The plane was so old that it made me really connect to my younger self.
Desventajas: Air waiters were rude and non responsive
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2,0
Ventajas: Not much
Desventajas: Smallest most uncomfortable flight I've ever been on and they lost my bags. Also no enertainment unless you is your phone/iPad.
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7,0
Ventajas: It wasn't a bottom of the barrel disaster. Just plain flyin'.
Desventajas: Weight limit for carryon is 5kg/person. Our rollerboards alone weigh 3kg. Checked is limited to 20kg. We weighed and re-weighed to make sure we didn't exceed limits and were glad we did. They were strict at the drop-off counter. But, it's budget!
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8,0
XL Flight
Ventajas: Flight was fine; served a meal. Attendants courteous & efficient.
Desventajas: Seats are a little cramped since everyone riding economy. Landed on time but held up arriving at gate because of weather. Not XL's fault, JFK Airport management.
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9,0
Ventajas: It was all very nice, I don’t understand your bad reviews. I’d fly xl again
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10,0
Great flight. Great service. Check in, however, was extremely slow.
Ventajas: Friendly staff.
Desventajas: Check in was very slow. Technical issues?
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3,6
Litterally the worst airline ever.
Ventajas: Decent food. And there is a water bar which is nice
Desventajas: NO inflight entertainment no air conditioning The seats hurt so much
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8,0
Ventajas: The dinner meal was much better than the breakfast meal we had on the flight to Paris. Leg room was tight, but not unusual. We took off a bit later than scheduled, but arrived at roughly the scheduled time.
Desventajas: Communication by the flight attendants could have been better--there was some situation with the restroom availability that wasn't explained.
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7,3
Ventajas: Overall airline is good fast check in and out Boarding was good
Desventajas: Seats are extreamly small
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10,0
Kelly
Ventajas: The food was delicious! The crew really took care of us
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2,0
XL Airlines Should Be Called XS Airlines
Ventajas: Nothing.
Desventajas: Everything: - Employees during the check-in process were all rude and unwelcoming, both in New York and in Paris. - Boarding process was extremely unorganized - I spent double the amount of money because they do not have any kind of refund or flexible cancellation policy. - The seats on the airplane themselves were the smallest things I've ever sat on. I could barely get my arms inside the armrests (and I'm a skinny lad!) - Because the seats are so small, any sleeping or relaxing you try to do during your flight will be constantly interrupted by your neighbor or someone walking in the aisle since those are tiny too if you have an aisle seat. I actually saw one tall person get off the flight because they literally couldn't fit. Their knees were poking through the seat in front of them and that individual complained. - Both flights were delayed by one hour. - The gates were the farthest gates at the airport so put your walking shoes on! - No TV's, wifi, entertainment. - No indication on board of when you'll land or how long the flight is. - On one of the flights they actually didn't do the safety precaution prior to taking off...not sure if this was legal or not...
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4,3
Horrible seats
Desventajas: Seats are uncomfortable, small with no leg room.
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8,6
Ventajas: All but the disorganization during boarding
Desventajas: Boarding disorganization, very slow. Left late.
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10,0
Impressed
Ventajas: Everything. I have no complaints. I was able to book this flight last minute (2 hrs before) due to my previous reservation being cancelled bc the airline went out of business......truly a lifesaver. The staff were excellent.
Desventajas: My seat was right next to the bathroom
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9,0
Ventajas: the free movies that you could watch on the app/website and the free meal and the blankets!!!
Desventajas: no fans
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9,0
XL Rocks
Ventajas: The flight was on time. The staff was very pleasant at check in and while flying. The flight was smooth flying. I was worried about this airline having never heard of it and was pleasantly surprised. I would take it again.
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9,0
Ventajas: It was all very nice, I don’t understand your bad reviews. I’d fly xl again
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10,0
Great flight. Great service. Check in, however, was extremely slow.
Ventajas: Friendly staff.
Desventajas: Check in was very slow. Technical issues?
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10,0
Kelly
Ventajas: The food was delicious! The crew really took care of us
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6,6
Ventajas: Very nice crew
Desventajas: Small space
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8,0
Just fine
Ventajas: Good food
Desventajas: Long flight but not much to be done about that haha
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7,3
Cramped but not unusual, crew and food excellent
Ventajas: Liked that I could order special meal and it was excellent. Crew was very nice, everything else was okay for the price.
Desventajas: Boarding was confusing and took forever.
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7,3
Pros and cons - overall a good experience
Ventajas: I like that they have no first class seating. It's a very egalitarian airline. The crew we're all very pleasant and helpful.
Desventajas: My tray on the flight there and back was broken, in the exact same way, different seats. My partner's was completely off. The charger socket didn't work. The food out bound was all high fructose corn syrup products. Coffee was undrinkable. It's definitely a low cost carrier.
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8,0
Paris to NYC
Ventajas: Adjustable arm rests, outlets under seats, crew
Desventajas: No additional meals for guests purchasing tickets through 3rd party sites. My meal request didn’t go through and there wasn’t any alternative meal offered. They could also use air cents for each passenger seat.
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6,6
So-so
Ventajas: The crew. The boarding. The plane
Desventajas: The food is less than average. The diner is include but you have to pay if you want a breakfast. On a 8 hours trip the breakfast should be included. The entertainment offer is poor (not a lot of choice) but you have to pay for it. You have to access it through your own device; the app you need to download did work but the website did well.
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6,6
Ventajas: Decent value for budget sairline
Desventajas: Plane furnishing was a little battered
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6,6
Ventajas: Good value for budget airline
Desventajas: Metal box for power under seat really interferes with aisle seat legroom
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8,0
Ventajas: I would like to thank the ground personnel -- they were very kind, and helped me to adjust my request.
Desventajas: Lunch - needed a salad (in my view).
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7,0
Ventajas: It wasn't a bottom of the barrel disaster. Just plain flyin'.
Desventajas: Weight limit for carryon is 5kg/person. Our rollerboards alone weigh 3kg. Checked is limited to 20kg. We weighed and re-weighed to make sure we didn't exceed limits and were glad we did. They were strict at the drop-off counter. But, it's budget!
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8,0
XL Flight
Ventajas: Flight was fine; served a meal. Attendants courteous & efficient.
Desventajas: Seats are a little cramped since everyone riding economy. Landed on time but held up arriving at gate because of weather. Not XL's fault, JFK Airport management.
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8,0
Ventajas: The dinner meal was much better than the breakfast meal we had on the flight to Paris. Leg room was tight, but not unusual. We took off a bit later than scheduled, but arrived at roughly the scheduled time.
Desventajas: Communication by the flight attendants could have been better--there was some situation with the restroom availability that wasn't explained.
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7,3
Ventajas: Overall airline is good fast check in and out Boarding was good
Desventajas: Seats are extreamly small
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3,6
Flight to NY
Ventajas: Boarding was quick
Desventajas: Did not understand much of what the announcements were even when they were in English. Food was so so. Bread rolls could have been served a little warm not ice cold and hard as a rock.
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4,0
Flying with XL
Desventajas: Seats too close to each other compared to other airlines and felt that the seats are smaller too. I weigh ard 132# and felt tight in the seat.
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2,0
Desventajas: the worst and arrogant airlines counter staff I met. they don t try to help instead act bossy....they should be trained to respect the customers and bear in mind that we are providing them ....a job
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3,3
XL IS EXTRA SMALL!
Desventajas: I would not recommend this airline for transcontinental travel to anyone who has a body. Just for reference: I am 5'10 and wear women's size M. No legroom to speak of, the whole flight to/from Paris I felt like I was kneeling on a cement floor. There was breakfast provided on the flight to Paris, but coming back you had to pay for dinner. On a positive note, one piece of check-in luggage was included in the price of a ticket, But this is not enough to entice me to ever use this Xtra Lilliputian airline.
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5,6
Desventajas: There was a delay of almost 4 hours Food was bad
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5,6
Ventajas: The flight was 2 hours delayed.
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2,0
Desventajas: Despite the fact I had ordered kosher food in advanced, they didn’t have kosher food for us, not even for purchase. And one of the crew members made a very disgusting comment to me.
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6,3
Cheap flight and convenient
Ventajas: Very cheap ticket
Desventajas: The seats are horrible , very small and uncomfortable
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2,0
Ventajas: Nothing. No explanation on the extreme delay. On my confirmation it says 23kg.. I arrive at the counter they said it is only 20kg. They wanted me to pay an additional 44 dollars for the extra KG.
Desventajas: Everything
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4,6
Ventajas: Pros: Cheap tickets. Friendly staff. Free meal and water and blanket on flight.
Desventajas: Cons: Seats are small and uncomfortable. Boarding process is chaotic (lines form an hour before boarding but then then board by row anyway). No participation in TSA PreCheck, no online check in or seat reservations. Carryon weight is 5kg. You get what you pay for.
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2,0
Desventajas: We were late for check-in and and crew member did not let us on board to aircraft despite the fact that the aircraft have departed 1.30 hours later than it was scheduled.
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5,6
Ventajas: El personal es amable
Desventajas: Ni una sola película durante el viaje!! Nada de entretenimiento!!
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3,3
This airline is a joke
Ventajas: We got there safely
Desventajas: No in flight entertainment Very uncomfortable seating
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5,0
Tel Aviv
Desventajas: The flight got delayed! No one gave us any information when the flight will take off. The food was disappointed. The flight was very bumpy.
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4,4
Desventajas: The wifi didnt work the entire flight and my seat recline was broken so i could not recline my seat on a red-eye flight, which was extremely uncomfortable and I was not able to sleep
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4,6
Desventajas: WiFi didn't work the entire flight. If you aren't going to provide inflight entertainment screens, then you should at least have working wifi. Also the outlet at my seat didn't work, so basically sat in a seat for 8.5 hours with nothing to do.
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5,0
Ventajas: I got to my destination safely.
Desventajas: Seats are very uncomfortable, entertaining library is poor, you have to pay to watch premium movies. I was pregnant so been cramped up in my seat for 12 hours didn’t help at all. By the time we landed in San Francisco I was so hungry I could have passed out.
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4,6
Pure Chaos
Ventajas: Flight was smooth on the borrowed airplane.
Desventajas: Flight was canceled - Poor customer service - Poor Info. Late in the day, another airline was requisitioned to fly us, but issuing new boarding passes took all night.
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2,0
Terrible
Ventajas: Cheap
Desventajas: They've crammed in 9 seats where they should be 8 plus narrowed rows so it's awful seating plus zero entertainment (11 hour flight!!) and food was inedible. Just atrocious
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2,0
Worst costumer service
Desventajas: I needed you to change the name of my reservation. I asked you to do it three times. I was not able to have get in the plane because of that. I’ll never use Kayak again and ask all my network to do the same
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3,6
Poor communication, resources
Ventajas: Flight crew was mostly courteous, Pilot apologized for delay.
Desventajas: Gate was changed and announcement came late. Flight was delayed 2 hours and no ground crew explained why nor kept us updated, & electronic information was wrong. Passengers were confused, lining up thinking they were about to board, only to be told individually that the flight was delayed and that they should sit down. Why this wasn’t delivered as an announcement to the entire group is beyond me. No apologies except from the pilot—shouldn’t be their job. Outlet near my seat didn’t work, & when I tried to order an item, my Visa debit card was denied and no one offered to let me pay in dollars, as promised in the meal brochure.
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2,0
Ignore Emails if Plane Delayed
Ventajas: Our flight was delayed by more than an hour. We got an email that the flight would be delayed - and it was. But guess what? Despite the 90 minute delay, the check in CLOSED EARLY. We could not check our bags and thus our tickets were cancelled. No one at the airport offered any help other than to hand us a card with a number to call and then walk away. Awesome. Next flight is TWO DAYS later.
Desventajas: Our flight was delayed by more than an hour. We got an email that the flight would be delayed - and it was. But guess what? Despite the 90 minute delay, the check in CLOSED EARLY. We could not check our bags and thus our tickets were cancelled. No one at the airport offered any help other than to hand us a card with a number to call and then walk away. Awesome. Next flight is TWO DAYS later.
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2,0
Desventajas: I specifically asked for isle seat and was given that until they had to change the aircraft (to an older version where my seat table couldn’t even come down) because they overbooked. Flight attendant were very selective to whom they would assist. I was ignored for asking to buy food. Also they passenger in front of had their light on the whole flight because it was broken and they couldn’t turn it off. $600 flight.
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6,3
Great Crew, Just Okay Everything Else
Ventajas: Our flight attendants were very gracious and helpful, and extremely capable operating with precision and grace in very tight spaces. The takeoff, flight and landing were smooth, as well. The cabin and lavatories were clean and the lavatories were functional. Check-in was efficient.
Desventajas: There was no in-seat entertainment or monitors and no USB ports for charging devices, which seem to be standard on most international flights. The seat space was not the worst, but it could have been a bit more generous. Boarding seemed a bit chaotic, with sparse and unclear information.
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6,3
Ventajas: Great price
Desventajas: Tight quarters
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2,0
Never fly XL!!!
Ventajas: Nothing.
Desventajas: Absolutely mess. Completely unprofessional. Are they even an airline?
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2,0
Never fly XL!!!
Ventajas: Nothing.
Desventajas: Absolute mess. Completely unprofessional. Are they even an airline?
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3,3
Xtra Lousy
Desventajas: Cutting down on amenities like screens and chargers is one thing but cutting down on comfort is not acceptable on long flights. No adjustable headrest, squeezed aisle width...
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2,0
Ventajas: Absolutely nothing. We didn't leave the airport until 2pm when our flight should have left at 11am. We are currently waiting for our luggage in baggage claim in SFO and have been waiting for over 30 minutes and our luggage hasn't been taken out. Overall this was a terrible airline even though my expectations were already low to begin with.
Desventajas: Late departure, no in flight entertainment, terrible accommodations
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2,0
Incompetent airline
Ventajas: Their license should be revoked.
Desventajas: They are all incompetent. Late on both legs. It took their pilot 3 attempts to park correctly.
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2,0
Terrible experience - believe the bad reviews!
Ventajas: Believe the poor reviews! I saw some bad reviews and thought - not me, all will be fine. I so regret not heeding peoples’ bad reviews now!
Desventajas: They sent a message the night before saying the flight was delayed two hours with a new departure time. They said the time limit for check in remains unchanged. The stated time limit was 3 hours before departure. Sounds nice, right? They were notifying us that we had extra time because of an unfortunate delay along with a new departure time. Upon arrival, there were 25+ of us stuck talking to someone at the counter who refused to check our baggage and complete boarding. The message sent was incorrect and should have said the check in time was unchanged, not the check in limit.... Whether a language mistake or interpretation, they did not even allow people who were already in line to complete boarding and refused to help the 25+ passengers who they left stranded at check in even if already checked in on line. Their employees were helpless, customer service line would not answer, so completely unable to deal with what seems like a somewhat routine issue = a horrible experience showing complete incompetence.
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5,6
Delayed 7 hrs
Ventajas: The crew and plane
Desventajas: The delay and not being informed. Now i have to eork on getting compensated for my missed connections
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4,6
Delayed flight
Desventajas: My son and I flew your LA to Paris flight on 6 July. The flight was delayed departing by 45 minutes and it never made up the time during the 10+ hour flight. As a result, we missed our connecting flight to Amsterdam by 15 minutes and lost the money since we were considered “no show”. Thanks XL!
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5,0
Negative opinion for my first travel with XL
Ventajas: The crew is very pleasant, and that is the only one thing I appreciated during this round trip.
Desventajas: - always delayed… - Comfort is awful, small space, seat broken, impossible to recline it. - I measure 5”7, if the passenger front of me reclines his seat, I can’t open the tray for lunch and his seat hit my knees. I am wondering how a tall person can travel in these planes. - The food is just Okay, limit mediocre. - Thew video is very poor, sometimes in the middle of the video, all the screens turn off for no reason and we can’t watch the end of the movie…Wonderfull!! - The App XL is ridiculous, we can’t have any video, all are available with the Premium plan…
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5,3
Ignored food request
Desventajas: I requested vegan meals months in advance when I bought the tickets. They didn't take that into account. I went hungry from Paris to NYC.
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2,0
Frenchmen - bad service
Ventajas: The plane was so old that it made me really connect to my younger self.
Desventajas: Air waiters were rude and non responsive
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2,0
Ventajas: Not much
Desventajas: Smallest most uncomfortable flight I've ever been on and they lost my bags. Also no enertainment unless you is your phone/iPad.
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3,6
Litterally the worst airline ever.
Ventajas: Decent food. And there is a water bar which is nice
Desventajas: NO inflight entertainment no air conditioning The seats hurt so much
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2,0
XL Airlines Should Be Called XS Airlines
Ventajas: Nothing.
Desventajas: Everything: - Employees during the check-in process were all rude and unwelcoming, both in New York and in Paris. - Boarding process was extremely unorganized - I spent double the amount of money because they do not have any kind of refund or flexible cancellation policy. - The seats on the airplane themselves were the smallest things I've ever sat on. I could barely get my arms inside the armrests (and I'm a skinny lad!) - Because the seats are so small, any sleeping or relaxing you try to do during your flight will be constantly interrupted by your neighbor or someone walking in the aisle since those are tiny too if you have an aisle seat. I actually saw one tall person get off the flight because they literally couldn't fit. Their knees were poking through the seat in front of them and that individual complained. - Both flights were delayed by one hour. - The gates were the farthest gates at the airport so put your walking shoes on! - No TV's, wifi, entertainment. - No indication on board of when you'll land or how long the flight is. - On one of the flights they actually didn't do the safety precaution prior to taking off...not sure if this was legal or not...
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4,3
Horrible seats
Desventajas: Seats are uncomfortable, small with no leg room.
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Estado de vuelo
Mapa de rutas de XL Airways France
Rutas populares
Vuelo
Origen
Destino
dom.
lun.
mar.
mié.
jue.
vie.
sáb.
D
L
M
M
J
V
S
1770
París
CDG
Pointe-à-Pitre
PTP
1771
Pointe-à-Pitre
PTP
París
CDG
1148
París
CDG
Fort-de-France
FDF
520
París
CDG
Jinan
TNA
16
París
CDG
Varadero
VRA
16
Cancún
CUN
París
CDG
1149
Fort-de-France
FDF
París
CDG
16
Varadero
VRA
Cancún
CUN
74
París
CDG
Punta Cana
PUJ
75
Punta Cana
PUJ
París
CDG
Principales aeropuertos en los que opera XL Airways France
- Aeropuerto París Charles de Gaulle (CDG)
- Aeropuerto Libertad de Newark (EWR)
- Aeropuerto Lyon-Saint Exupéry (LYS)
- Aeropuerto Aeropuerto Internacional de Pointe-à-Pitre (PTP)
- Aeropuerto Cancún (CUN)
- Aeropuerto Aeropuerto Internacional de Punta Cana (PUJ)
- Aeropuerto Saint-Denis Gillot (RUN)
- Aeropuerto Fort-de-France Aeropuerto Internacional de Martinica Aimé Césaire (FDF)
- Aeropuerto Los Ángeles (LAX)
- Aeropuerto Burdeos-Mérignac (BOD)
- Aeropuerto Nantes Atlantique (NTE)
- Aeropuerto Toulouse-Blagnac (TLS)
- Aeropuerto San Francisco (SFO)
- Aeropuerto Varadero Aeropuerto Juan Gualberto Gómez (VRA)
- Aeropuerto J. F. Kennedy de Nueva York (JFK)
Información de contacto de XL Airways France
- SE Código IATA
- 0 892 692 123 Llamar
- xl.com Visita
Datos sobre el estado del vuelo, cancelaciones y retrasos proporcionados por Flightstats.com. Los datos de Flightstats pueden contener errores. Confirma siempre la información indicada aquí con la aerolínea.
