Ventajas: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Desventajas: "A newer plane with more restrooms would be great."
Ventajas: "The crew was great. I experienced great hospitality."
Desventajas: "The quality of meal."
Ventajas: "Great service!"
Desventajas: "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
Ventajas: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Abordaje"
Desventajas: "Comida"
Ventajas: "Great customer experience is what look for in any service, ANA delivers this in abundance."
Ventajas: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Ventajas: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Desventajas: "Seats are cramped and small"
Ventajas: "empty flight, foods tasted good."
Desventajas: "The seat was uncomfortable. Entertainment choices were limited."
Desventajas: "The way they board the passengers"
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
Ventajas: "very clean over a 9 hr flight , great seat and flight attendant"
Ventajas: "The seat, service and food..all is great as always."
Ventajas: "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
Desventajas: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Ventajas: "Service is Stellar"
Desventajas: "Business class seats were a bit old"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Nice space between seats for the economy class."
Desventajas: "The entertainment center (sound) did not work in my son's seat."
Ventajas: "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
Desventajas: "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
Desventajas: "I missed it due to delayed flight from LAX"
Ventajas: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Desventajas: "."
Ventajas: "Pleasant stewardesses"
Desventajas: "Expensive lunches, no entertainment unless you pay"
Desventajas: "seat labeling not clear"
Desventajas: "Width of the seat for me was bit tight when in a flat bed position."
Desventajas: "No opción de español"
Ventajas: "Very nice plane, enough room, didn't feel cramped"
Desventajas: "Had to switch gates 2 times"
Ventajas: "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
Ventajas: "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
Ventajas: "The service was good. The seats were comfortable."
Desventajas: "I missed the Thai crew. The crew was from Japan. No complaints about them."
Ventajas: "Flight was good"
Desventajas: "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
Ventajas: "very comfy, great ground handling crew"
Desventajas: "none"
Ventajas: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
Ventajas: "Todo"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "Good Business Class, will fly them again. Excellent service."
Desventajas: "No meal served upon take off, snacks only."
Ventajas: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
Desventajas: "N/A"
Ventajas: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
Ventajas: "It was clean and nice"
Desventajas: "Not enough English movies/tv shows"
Ventajas: "On time,no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat,though my request is not fulfilled. I still appreciate the crew's effort."
Ventajas: "The icecream"
Desventajas: "There was only one choice of meal left when they gave it to me:("
Ventajas: "Crew"
Desventajas: "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
Ventajas: "I liked the crew both on the ground and in the plane. They were friendly, responsive, and skilled. I liked the seat which was comfortable. I liked the quilt and pillow for sleeping."
Desventajas: "There wasn't anything I can say I didn't like. The movie selection could have been better. The video or TV lacked high-end shows - HBO etc. The headphones could do a better job of blocking out background noise."
Ventajas: "Food, service"
Desventajas: "none"
Ventajas: "Good guidance"
Desventajas: "There's no boarding zone?"
Ventajas: "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"
Ventajas: "La tripulación es muy buena. El asiento no es el problema, sino la incomodidad que aporte la persona vecina."
Desventajas: "Que haya más variedad en la comida vegana"
Ventajas: "Todo muy cómodo y amables"
Desventajas: "El abordaje"
Ventajas: "El abordaje y descenso"
Desventajas: "Que los asientos de dos pasajeros estuvieran un poco más separados y que el menú de entretenimiento no esté en el respaldo de los brazos porque molesta mucho al compañero"
Ventajas: "La mejor aerolínea, felicitar a la sobrecargo Viviana que se notó su profesionalismo ante mi persona."
Ventajas: "Amazing staff"
Desventajas: "Uncomfortable seats and poor entertainment systems"
Desventajas: "Better vegetarian food"
Ventajas: "Crew is friendly and polite. The guy at the boarding who made my day after all my nervous story with boarding pass! With his one sentence and sweet behavior the difficult transatlantic trip became more comfortable."
Desventajas: "In Tbilisi there were problems with boarding pass from Doha to NYC, as they said at desk than I’ll git it in Doha without problems. The arrival was late, wat Doha’s desk they tried to give me boarding oass , but at last sent to the information desk, at that time I had only 1 hr before departure, lazy woman at dest was not so much helpful and friendly, at last I’ve got the boarding and run to the gate as crazy. It was possible to say that I can got it at the gate too"
Desventajas: "Me demoraron el abordaje por una batería que tenía en mi maleta facturada, 40 minutos antes de que salga vuelo, demorandome 25 minutos en atenderme para decirme que debo dejarla o declararla pero que no tengo tiempo de hacerlo o perdería el vuelo. Y ahí quedó mi batería. La comida más variada"
Ventajas: "la atencion de la tripulaciono fue muy atenta, el entretenimiento excelente, el embarque organizado"
Desventajas: "la salida se retraso, y el espacio es algo reducido, la sensacion de corriente de aire es muy elevada en general y sonora."
Ventajas: "It was an ok experience, improved by the head of attendants at the end"
Desventajas: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Ventajas: "bien en general"
Desventajas: "el trayecto, intenta hacerlo mas rápido y una conexion adecuada"
Ventajas: "a la vuelta habia sitio y se venía comodo, el personal de vuelo agradable"
Desventajas: "puntualidad, y el vuelo fue muy muy largo , el tramo de shanghai a doha se hizo eterno, 11 horas o mas"
Desventajas: "La puntualidad. Hubo un retraso y perdimos conexión , un desastre en in viaje de trabajo , tiempo irrecuperable"
Desventajas: "Atención al cliente: en el tramo Doha-Nairobi pedí un cambio de asiento porque el compañero de fila estaba borracho (subió borracho y empezó consumir alcohol antes de despegar el vuelo), y me enviaron a un asiento incómodo, aún cuando cuando les dije que sufro de discapacidad en una pierna"
Desventajas: "The flight got delayed which caused me to miss my connection flight. I was at the gate of my connection flight 5 minutes before the departure, however, they did not let me in. They transferred my flight and now I have to wait 24 hours for the next flight."
Ventajas: "Arrived early in Budapest. Good leg room."
Desventajas: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."
Ventajas: "Nice airplane, great crew."
Desventajas: "Beef stroganoff was terrible"
Ventajas: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Desventajas: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Desventajas: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús..."
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús"
Desventajas: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Ventajas: "price, comfort, food"
Ventajas: "Service, seats, beds, food, entertainment, EVERYTHING !!!"
Ventajas: "Puntualidad, comodidad"
Desventajas: "El aire acondicionado estaba muy fuerte y aunque te quejes no lo bajan"
Ventajas: "Un vuelo tranquilo y agradable, y la atención de la tripulación excelente. Lo único malo la comida. Muy difícil dormir a no ser que tengas delante salida de emergencia"
Ventajas: "Buena atención, buen vuelo, la comida bien. Nada que objetar"
Desventajas: "Todo súper bien"
Ventajas: "Love the service, love the crew!"
Desventajas: "Todo súper bien"
Desventajas: "Súper bien"
Ventajas: "Vuelo muy bueno con pocos pasajeros y todos los servicios excelentes."
Ventajas: "El avión muy cómodo, limpio y todo funcionaba ok. El personal muy amable."
Desventajas: "Nada."
Ventajas: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Ventajas: "Qatar business es la mejor con diferencia"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Ventajas: "Crews behavior was amazing"
Desventajas: "Menu/food Less choice"
Ventajas: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Desventajas: "Nothing.every thing is fine"
Ventajas: "Great airline with spanking new plans and top of the line service"
Desventajas: "Nothing!"
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Ventajas: "Servicio, excelente igual que el personal muy atentos"
Desventajas: "Trasbordo en Sao Pablo, fue de imprevisto por problemas con el aeropuerto"
Desventajas: "The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans"
Ventajas: "Good"
Desventajas: "Nothing"
Ventajas: "***You're asking me about a flight that hasn't happened yet. I'm rating my flight FROM LOS ANGELES TO DOHA, 10/23/2016, here: Flight attendants were very good, helpful, gracious. For a long flight the restrooms stayed clean."
Desventajas: "The food was over cooked, and lacked freshness. I had to have the same meal twice because they ran out of the omelettes. Next time I will try Emirates."