Retraso de más de tres horas. No información en absoluto. Pérdida de conexión en Estambul por retraso. Arreglo de otro vuelo sin posibilidad de elección en absoluto. Burocracia eterna para conseguir hotel. Un desastre la forma en la que el personal se relaciona con los pasajeros. Lamentable
Ventajas: "Food and entertainment"
Ventajas: "Todo mal"
Desventajas: "Cancelaron el vuelo anterior y perdí este. Un desastre de atención"
Desventajas: "Cancelaron el vuelo 15 minutos antes de embarcar. 2 horas para rebooking. 2 horas para que enviaran un autobus para llevarnos a un hotel. 2 horas esperando en el bus. Decidí quedarme en el aerpuerto esperando el nuevo vielo ( 6 HORAS). NUNCA MAS CON TURKISH AIRLINES"
Ventajas: "Trato excelente, buen servicio en cada aerolínea. Cubrieron mi alimentación y no tuve retraso alguno. Los 3 vuelos conectaron bien."
Ventajas: "La tripulacin fue amable. Los asientos comodos. El servicio de comida fue bueno!"
Desventajas: "No atrase los vuelos y personal más competentes, mejor preparados y más amables. Hicieron todo lo más lento posible! Una vergüenza"
Ventajas: "La puntualidad"
Ventajas: "La comida, puntualidad, atención del personal"
Desventajas: "Todo estuvo bien"
Ventajas: "El entretenimiento de a bordo"
Desventajas: "Tripulacion poco cordial. Comida mediocre"
Ventajas: "El entretenimiento"
Desventajas: "Las butacas son cada vez más chicas y el espacio entre asientos es una broma"
Ventajas: "Aeronave moderna"
Desventajas: "Falta de comunicación para embarque Demora para embarque Demora para salida del vuelo Desorganización en asignación de asientos de otros pasajeros lo que causó discusiones Tripulación podría hacer resuelto ágilmente para evitar molestos a los demás pasajeros Falta de cordialidad de la tripulación al mediar y buscar resolver el conflicto que ellos mismos generaron Cambiando a una persona de asiento y ocupando el de alquien más que no quería cederlo"
Ventajas: "Me gustó que los espacios de los sillones, están a una distancia prudente del siguiente pasajero, porque hay aviones que están muy pegados."
Desventajas: "Apreciaría recibir en el correo información o recordatorio para el check in"
Desventajas: "Plane is old, seats are economy in business class. Dont fly business no need tonpay extra"
Ventajas: "Cuando estaba abordando la señorita que chequea los boletos me empezó a preguntar que donde había estado antes que si tenia boleto de vuelta que le enseñara y que yo sepa ella no es de migración me hizo esperar me abordó se último y nunca me entere cual fue el problema es una pésima actitud de la empleada de la aerolínea"
Desventajas: "Deben mejorar el abordaje"
Desventajas: "Mejorar limpieza en las mesas del avión."
Desventajas: "Aún estoy en Estambul esperando 24h a mi vuelo porque perdí mi conexión por el retraso en Buenos Aires"
Ventajas: "El vuelo tuvo que regresar a Buenos Aires por mal tiempo después de 2 horas volando. A pesar de pedir que me desembarcaran en Buenos Aires porque sabía que iba a perder mi conexión en Estambul a colombo no quisieron. Tuve que continuar viaje y ahora estoy esperando 24 h en Estambul al próximo vuelo a colombo. Inaceptable"
Desventajas: "La tripulación es muy brusca, no informan y tratan mal a los pasajeros. La línea aérea no intentó ganar tiempo para facilitar a los pasajeros que pudieran hacer sus conexiones. Horrible"
Ventajas: "Ninguna voluntad de informar ni de apoyar a quienes íbamos a perder nuestra conexión"
Desventajas: "La televisión no funcionaba bien. La opción de comida se terminó rápido y no llegó atrás. El asiento estaba roto y no podía reclinarse. Todo mal"
Ventajas: "Fue largo, poco más de 13hrs pero en general muy bien. Muy satisfecho con Kayak y con Turkish Airlines."
Desventajas: "The airport in Turkey had no a/c it was sweltering and packed. It smelled to high hell. Boarding was crazy with people shoving and pushing and cutting each other to get throug"
Desventajas: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Ventajas: "Hasta te dan un set personal con medias de descanso, pantuflas y antifaz. Inmejorable"
Ventajas: "Food and seat comfort"
Ventajas: "Good comfort, on time and the food was plenty and delicious! Even in a 1 hour flight they gave us lunch!"
Ventajas: "Good comfort, on time and the food was plenty and delicious! Even in a 1 hour flight they gave us lunch!"
Ventajas: "Ok el vuelo"
Desventajas: "Poco espacio para estirar las piernas a comparación de otras aerolíneas"
Ventajas: "-Boarding was easy - The crew was very friendly and helpful"
Desventajas: "- The leg spacing was not sufficient - The sandwich served was average"
Ventajas: "We received edit seats so we had more room which made the quick flight more comfortable."
Ventajas: "N O T H I N G"
Desventajas: "Very unorganized and poor communication services"
Ventajas: "Pase al menos por 8 revisiónes de pasaporte y maletas, me tocó un asiento en medio de dos señores, pedí cambio y no me lo dieron, 14 horas terribles pase en ese vuelo"
Ventajas: "Salida a tiempo"
Ventajas: "El servicio salida a tiempo"
Ventajas: "El avión muy bonito y cómodo, la comida muy rica"
Desventajas: "Las azafatas, no eran suficientes y tenía que esperar mucho para que me sirvieran agua y se les olvidaba"
Ventajas: "THis reflect in particular the flight from Boston to Instanbul, a long flight. I could see any movie (great selection) and had two full meals as well nice staff. I appreciate this in particular that many airlines cut on these cost/ anemities. Thank you"
Desventajas: "Not much!!"
Desventajas: "We were sent into the boarding tunnel before the plane was ready and ended up waiting 5-10 minutes in really hot weather."
Ventajas: "Cambie de un avión muy grande con pantalla de tv individual a uno más pequeño con lo cual la percepción de comodidad es menor.pero en general bien"
Ventajas: "Muy buena atención y muy puntual...gracias"
Ventajas: "The entertainment options were great."
Desventajas: "The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern."
Desventajas: "Boarding was devoid of any announcements or organization, and was just a gaggle of people shuffling towards a gate."
Ventajas: "Excelente atención"
Desventajas: "El atraso del vuelo, que tuvimos que esperar mucho, primero el vuelo fue cancelado, luego se suponía que salía a las 21 50 y nos toco esperar media hora más en la sala de espera, luego nos subieron al avión y esperar hora y media mas"
Ventajas: "Es de las mejores aerolínea de con las que he viajado"
Ventajas: "Atención general"
Desventajas: "Muy poco espacio entre filas."
Ventajas: "Limpieza, atención en general, disponibilidad de bebida/comida durante el vuelo, neceser con efectos personales para vuelo"
Desventajas: "Muy poco espacio entre filas"
Ventajas: "Limpieza, atención en general"
Desventajas: "Muy poco espacio entre filas"
Ventajas: "Todo el servicio en general,la atención,la comida,abordaje,personal calidad Cinco Estrellas"
Ventajas: "Fueron viajes excelentes en tanto al servicio en el avión,como los desempeños de los pilotos y en todo en general!!!!"
Ventajas: "La comida"
Desventajas: "Salió 20 mim tarde y no recuperó. No se entra x manga"
El envío de los formatos para no irlos llenando en cabina
Desventajas: "Todo excelente"
Desventajas: "Perdieron mi equipaje"
Ventajas: "En general: atención, comida, entretenimientos muy buenos"
Desventajas: "Our flight was an hour late causing us to miss our connecting flight to Corfu. Had to spend the night in an Athens hotel 45 minutes from airport. Had 4 hours sleep before returning to Athens airport for morning flight. My luggage did not make it onto the morning flight and did not get delivered to Corfu for over 48 hours. I spent 3 days in the same clothes. Not a pleasant experience."
Desventajas: "Check-in in Munich took way too long. The lines were confusing and the agent opened another lane and took about 30 people who were behind us in line ahead of us."
Desventajas: "Organización abordaje"
Desventajas: "Organización abordaje y acomodo de equipaje de mano"
Ventajas: "The crew is good and friendly"
Desventajas: "To be committed to the time of departure"
Desventajas: "The plane was delayed but having a hot meal was A nice surprise."
Ventajas: "The flight was delayed from Geneva to Athens. The airport was chaotic in Athens and I therefore missed my connection to Riyadh. Neither Aegean nor the airport staff were helpful or tried to accommodate or reimburse me"
Desventajas: "More time for connecting flight. A better staffed airport, and more sympathetic staff."
Desventajas: "My flight was cancelled. I was rebooked and I have no bags in Beirut"
Ventajas: "delayed flight, my suitcase did not arrive to destination"
Desventajas: "15 min late and at Athens airport took me 40min to get my luggage."
Ventajas: "A pesar que el vuelo se retrasó 1 hora, siiempre estuvieron informándonos de todos los cambios vía mail. Muy bueno el trato del personal de cabina. Volvería a viajar con Aegean."
Ventajas: "La comida"
Desventajas: "El entretenimiento"
Ventajas: "Crew was pleasant. Boarding was efficient."
Desventajas: "Seats not particularly comfortable after a trans Atlantic flight. This review process needs a N/A category."
Ventajas: "Ease of boarding and crew"
Ventajas: "Muchísimo retraso confieso de pérdida de enlaces por la huelga.ecidente, no era culpa unipersonal aéreo.. pero no informaban ni fueron nada comprensiva o empaticas"
Ventajas: "Correcto trato aunq es ya abarrotado siempre el avión y es muy pequeño y estrecho"
Ventajas: "Puntuales y trato muy amable, los aviones son viejos pero hay separación entre asientos"
Desventajas: "The website only mentions about having to pay for extra luggage and they made me pay 55 dollars at the airport for a 20 kg suitcase. This is dishonest and unacceptable."
Ventajas: "Accurate times"
Desventajas: "Night travelling"
Ventajas: "The service and the team are very good, and the flights was so good too."
Desventajas: "Everything was good"
Ventajas: "Nice aircraft , excellent crew"
Ventajas: "Everything was perfect, the flight late a little but it was ok with the connection...."
Ventajas: "Crew is very patient, and have a beautiful appearance. We arrived 1hr late, but an attendant was available to help us to the nxt gate. We only had 15mins."
Desventajas: "Both connecting flights between Heraklion & Athens where late. This one being 1hr late! When we finally did board, it was a mess! Couldn't hear any instructions, the people for the nxt flight from that gate where all standing in the way. In Athens an attendant did his best to get us to the connecting flight. 15mins was all we had. My travel partner had problems walking & had to try to run to the nxt terminal. An awful experience, especially for her!"
Ventajas: "Thanks for everything"
Desventajas: "Thanks for everything"
Ventajas: "Personal trabaja muy bien"
Desventajas: "Falta entretenimiento"
Ventajas: "The boarding experience at the horrible Santorini airport ruined it or us. I wish Aegean had provided us with more instructions about what to expect and when to arrive so that we didn't there so early and stand outside in the heat of so long."
Ventajas: "I did not take the flight as I had to cancel my reservation due to a medical problem."
Desventajas: "I'm sure it would have been a lovely flight had I taken it."
Ventajas: "Friendly people, quick service."
Desventajas: "They charged 35 euro for one luggage. That's too high and nowhere during my reservation did it say that, KAYAK!!!"
Ventajas: "The service in overall was good. Since this is consider to be a low cost fare, my expectation were not high."
Desventajas: "My Luggage did not arrive. Since I have been in a motorcycle tour, I had expensive and valuable accessories and I also bought new things. For almost 48 hours, I have been very worried that I will need to go through an expensive law suite. The whole issue was cause because of overbooking. I was asked to be on a waiting list with my luggage. When I was boarding I specifically asked the local crew whether my luggage is on board as well and I was answered definitely "YES"."
Ventajas: "Clean, smooth, on time"
Desventajas: "Not interesting"
Ventajas: "THe food was not bad."
Desventajas: "They charged me for a standard one piece of luggage 35 Euro without advance notification. I forgot my phone at the gate, but they did not let me go back to take it (even when I was willing to give up on the flight and bear the cost). An awful company. To stay away."
Desventajas: "They should board the back rows first so that people are not jamming the isle, like they do in Brazil. The boarding ran 15 minutes late."
Ventajas: "New, clean plane, meal served on board was unexpected but very good, crew was professional. App for Aegean Airlines works well."
Desventajas: "Seats were uncomfortable and small. Boarding was messy and didn't seem to work very well."
Ventajas: "on such a short trip, you don't expect a snack and service. They did."
Desventajas: "zero complaint here"
Ventajas: "Nothing particularly."
Desventajas: "I didn't like that they don't seem to honor the benefits afforded to Star Alliance Premier Members. Not at check in, and not at boarding. They just do their own thing. If they don't want to follow the Star Alliance rules, then they shouldn't be part of Star Alliance. It's that simple."
Ventajas: "25 minutes flight was awesome! Pilot take off and landing was smooth."
Desventajas: "Luggage at baggage claim took longer to receive than the check in and flight combined"
Desventajas: "Usually this airline makes up for its old planes, poor food, dirty lavatories, etc. by having the nicest and most helpful crew. On this occasion, the crew were surly and unhelpful"
Ventajas: "The flight was ok"
Desventajas: "The airline didn't warn that the ticket doesn't include luggage. Other airlines do. Also no word about it in the tickets. Even airline representative wasn't able to find any mention about no checked in luggage. Ticket price was twice more expensive than the lowcost ones. For me it felt like a scam. Especially they had very few passengers and it seems they're doing this intentionally"
Ventajas: "The actual travel was very good."
Desventajas: "I had to pay 40 Euros for the luggage and it had to be paid in local currency. The process was frustrating- not knowing they would not take a credit card, getting the cash at the airport bank and then going to an office on the second floor to get the receipt for paying for the luggage. Then back to get our boarding passes. After that it went well."
Ventajas: "This was such a smooth flight. It was one of my best flights and I fly alot.."
Desventajas: "Not applicable everything was wonderful"
Ventajas: "service in-flight was very good"
Desventajas: "we waited at the gate they gave on check-in. we sat forever and then realized that our gate had been changed. they almost didn't let us on the flight because we were last minute. they said they called for us at the previous gate, but we never heard any messages"
Ventajas: "Surprisingly good airline. New planes. Service is excellent."
Desventajas: "The only thing - Heraklion Airport is terrible: outdated, small, with huge endless lines for Security check."
Desventajas: "I got 178 emails from kayak.com alerting me to over a dozen gate changes when the gate never changed. Why so many?"
Desventajas: "The airline forced us to pay a large amount at the airport for taking one luggage on an international flight. Kayak booking said that one bag would be included in the Fare rules. It was a classic case of bait and switch and an airline taking advantage of a person once they are at the airport and have no choice but to pay extra."
Desventajas: "Seats are old and worn. Pitch is Ok. BEG is bad, at least if you connect there to the JFK flight. You have to go to different desks to verify passport (!) and pass additional security control where they don't let you carry in any tax free purchases you make at your originating airport although you never leave the transit area. Boarding is chaotic with no staging."
Ventajas: "No stress at all. Friendly staff."
Desventajas: "Entertainment was terrible. Only a few movies to choose from. Spent the whole flight watching the planes route."
Desventajas: "The extra customs in Belgrade when the flights are already late is random and ridiculous. The staff makes some people take off shoes but not others, they opened my cartoon accusing me of having a liquid when I had an empty glass container that he’d already been checked at two other checkpoints."
Ventajas: "The actual takeoff and landing with this airline is usually smooth"
Desventajas: "Airline is always late with no layover time making journeys stressful. The food and drink is only available for pay. There is no entertainment. There is a small snack which has been expired cookies on all flights I’ve experienced, and the staff seems reluctant to provide it. Boarding involved making everyone wait standing up for more than twenty five minutes corralled into as corner."
Desventajas: "Chegar atrasado e eu perder o voo para Lisboa e agora a Air Sérvia não tem balcão atendimento aberto"
Ventajas: "Fueron amables pero los 2 vuelos que tomé con esta aerolínea demoraron su partida, el de camino a Belgrado 50 minutos, el de llegada a Viena 1h45 minutos de más"
Ventajas: "WeII, I didn't die."
Desventajas: "Everything. They gave us a 10mx10m prison ceII with no windows and no AC to wait in. EVERYONE had to smushed into this room, as each gate area has its own security. Boarding the pIane was pathetic, with us standing in a bus for 20 mins and no expIanation. The back of the seats were faIIing apart."
Ventajas: "Food was fantastic. Crew was attentive and polite."
Ventajas: "Crew was good, short flight on an older aircraft, everything was fine"
Desventajas: "Bags got left in Belgrade transferring from Helsinki despite this flight being delayed 30 mins, unsure how that happens..."
Desventajas: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Ventajas: "The plane was an airbus, nothing to rave about nothing also to complain about. It got us there safely and relatively speaking on time after a later inbound arrival."
Desventajas: "The process of check in was terrible could not do so on line at least in Berlin. It is possible elsewhere in the system. Long and slow line for check in and then long and slow line for passport control and security, but we survived it. Advice is arrive early, you will need the time."
Ventajas: "Crew was very polite and helpful, seat pitch was acceptable for my height (1.92 cm)"
Desventajas: "I know this was a short flight but one tiny bag of pretzels is just not acceptable!"
Ventajas: "Fast service, kindness."
Desventajas: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Desventajas: "Snacks on the plane, comfort"
Ventajas: "Comfy and clean"
Desventajas: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Ventajas: "Pleasant staff, wonderful food, very pleasant flight"
Desventajas: "Nothing, everything was very good"
Desventajas: "No entertainment equipment, video or audio."
Ventajas: "My isle seat"
Desventajas: "Studardess were very unpleasant,2 times they passed my row,had to take out garbage by myself. Same movies were played on both flights (I had round trip)"
Desventajas: "5 hours delay"
Desventajas: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."
Desventajas: "Flight was late and caused loss of connection flight to Amsterdam"
Ventajas: "Cambian mucho las salas de embarque y no llegaron las maletas."
Ventajas: "Onetime and efficent"
Desventajas: "They were very unpolite. They completely ignored multiple requests. I was ignored and not even asked get a drink (I just needed some water). They said they offer the food and drinks to others because they paid. Money wasn’t an issues. Besides I wasn’t even offered a drink neither asked for money. I found it really rude."
Ventajas: "Quick and no fuss"
Desventajas: "No food and entertainment didn't work"
Desventajas: "Too hot temperature inside te aircraft. Seats uncomfortable"
Ventajas: "Title says it all"
Desventajas: "Title says it all"
Ventajas: "New plains, great crew, on time. Quick check in, great price."
Desventajas: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Desventajas: "Not possible for online check-in"
Desventajas: "Afrer a day I am still in Pittsburgh!!!"
Ventajas: "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."
Ventajas: "Cómodo, corto y buena atención"
Desventajas: "Todo ok"
Ventajas: "Great. ON TIME!"
Desventajas: "I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure..."
Ventajas: "The staff was great"
Desventajas: "The movies are outdated"
Ventajas: "El personal de cabina proporcionó un trato correcto durante el vuelo, el servicio de desayuno a bordo esta incluido, cosa de agradecer en la época de las low cost."
Desventajas: "Los asientos, pese a tener el espacio necesario para las piernas, no resultan del todo cómodos para dar una cabezada durante el vuelo sin reclinar el respaldo para evitar molestar al pasajero de detrás."
Ventajas: "Very friendly staff"
Ventajas: "Very responsive and real meal for short flight!"
Ventajas: "The seat, flexibility were great..and food are tasty and delicious"
Desventajas: "The crew was not friendly for the flight to Belgrade"
Desventajas: "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"
Ventajas: "The price"
Desventajas: "I had to run as fast as I could to catch my connecting flight in Abu Dabi. Online it said I had a 1.5 hour layover but when I arrived I had 7 minutes to get to the other side of the airport. They also lost my luggage."
Ventajas: "Flight crew are nice, reasonable service during flight"
Desventajas: "The flight was delayed twice and while boarding was delayed an hour. This plug transfer our luggage for the flight from Belgrade to Tel Aviv."
Ventajas: "Love the cabin crew and their professionalism. Excellent presentation and delivery. Captain and first officer were excellent. Professional, friendly and great skills. Great take-off and landing in the ATR 72."
Ventajas: "Air Serbia has a great service and tasty menu"
Ventajas: "Good job"
Ventajas: "New interiors and uniforms for stuff , even the stuff is super smiley"
Desventajas: "Nothing , everything was just wright"