Desventajas: "We got drinking water after landing. Would be better to provide some snacks on the way out."
Ventajas: "Brilliantly safety-conscious crew but very personable."
Desventajas: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
Ventajas: "The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable."
Desventajas: "It would be really nice not to have to board a bus in BKK to be shuttled to my next flight."
Desventajas: "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"
Ventajas: "Lovely people. Lovely service. Good food."
Desventajas: "Entre todos las compañías en que volé en este viaje, considero que es la que ofrece mejor servicio"
Ventajas: "Super cool light meal in a little bag. Best budget airline I have flown."
Desventajas: "An hour delay for no expressed reason is not acceptable."
Ventajas: "I'm very justifying for the flight."
Ventajas: "On-time departure and arrival."
Desventajas: "Nothing to complain about."
Ventajas: "Airfare was reasonably priced."
Desventajas: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
Desventajas: "Nothing negative"
Ventajas: "Great flight on Thai Smile."
Ventajas: "friendliness of staff"
Desventajas: "Entertainment program was boring, leg space limited"
Ventajas: "love the food"
Ventajas: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
Desventajas: "There wasn’t any tv to watch and not by way of magazines either."
Desventajas: "Getting our bags took a long time"
Ventajas: "Easy to book, travel and get around with."
Desventajas: "The on board snack isn’t great."
Ventajas: "The relaxed atmosphere and attentiveness of the flight attendants"
Desventajas: "The distance of the terminal to the aircraft"
Ventajas: "Seats were comfy and staff helpful and nice."
Desventajas: "$60 charge for 10 kilos overweight limit. This is terrible."
Ventajas: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
Desventajas: "Vegetarian food option"
Ventajas: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
Desventajas: "Loved everything"
Ventajas: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
Ventajas: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
Ventajas: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
Ventajas: "Great service"
Ventajas: "Crew was friendly and helpful, boarding was easy, flight was smooth"
Desventajas: "No entetainment, food just a pretty untasty sandwich"
Ventajas: "smooth as silk"
Ventajas: "friendly, professional crew"
Ventajas: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"
Desventajas: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"
Ventajas: "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
Desventajas: "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
Ventajas: "Ground and in flight service, food, aircraft"
Ventajas: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
Desventajas: "Nothing that I can think of."
Ventajas: "Great service, very amicable staff, excellent plane"
Ventajas: "Awesome service, great staff, amazing trip"
Ventajas: "Good flight, reasonable price"
Ventajas: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
Desventajas: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
Ventajas: "Everything was first rate and efficient"
Ventajas: "Great flight. On time. The crew was polite and professional. Nice experience."
Ventajas: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
Desventajas: "Food was with meat."
Ventajas: "Such an amazing experience! From start to finish!"
Ventajas: "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
Ventajas: "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."
Ventajas: "Friendly crew, tasty small meal, not new but well maintained cabin"
Desventajas: "Slightly dated cabin"
Ventajas: "The staff and service were friendly and excellent. Flight was fast and efficient."
Desventajas: "I can’t think of anything."
Ventajas: "Tripulación amable"
Desventajas: "El avión es muy pequeño para ser un vuelo internacional. Casi no había pasillo."
Ventajas: "Lounge gratuita para clase turista en Bangkok con refrescos, café, snacks y WiFi gratis"
Desventajas: "2 horas de retraso"
Desventajas: "Was a short flight. It was all well done."
Desventajas: "We got stuck sitting by an obese intimidating man who rs Sat in one of our seats rather than the middle seat he was assigned. So intimidating, did not feel comfortable addressing this with the stewardess"
Ventajas: "The seats were a good size and comfortable. I was surprised that with such a short flight we had drunk service and a light meal."
Desventajas: "Everything was good for the most part. Seats are a little cramped so it is one arm rest per person."
Ventajas: "I liked that they even offered food on a 1.5 hour flight. Appreciate that"
Desventajas: "Be on schedule."
Ventajas: "Efficient crew with Thai graciousness, good service, unexpected snack and beverage service, on time departure."
Ventajas: "Good food, good service, comfy plane!"
Ventajas: "The crew was amazing. The staff at ticketing was incredible."
Desventajas: "The problem was with the lady at the transfer desk from international to domestic. Usually this is the simplest part of the process, but she refused to help and insisted I go through the ticketing and immigration at the main terminal, even though I often have my ticket printed there at the desk."
Ventajas: "Nice comfortable flight, food was good"
Desventajas: "Flight delayed"
Desventajas: "Our flight from Chiang rai to Bangkok was s delayed. In Bangkok we did not get any help to find our connecting flight to Phuket. We had to run to get to the departure gate. In Phuket we were told that our luggage were in Bangkok..... ."
Ventajas: "Food on a one hour flight? Wow. Drinks coming out fast as well as food."
Desventajas: "sent our bags to the wrong city... couldn't get them until the next day. crew wouldn't tell us what was happening and the flight was delayed several times"
Desventajas: "I wish someone had told me that gate A8 was so far from A6 and closer to A1"
Ventajas: "Wonderful service, great food, helpful, on time! A+ airline!!"
Ventajas: "I flew from bkk to cnx, about an hour flight, but we were still served lunch. They did not give options but still it was unexpected. The only thing was that there was no entertainment but again it didn't bother me."
Desventajas: "No entertainment"
Ventajas: "Full service (with meal) on 1 hour flight!"
Ventajas: "Cabin crew is very friendly and host."
Desventajas: "I checked in online and chose a seat forward possible, but at the airport I received a very back seat. Why check in online if it doesn’t work. Terrible for me because I always feel sick at the back"
Ventajas: "Realxing in the lounge, tasty popcorn."
Desventajas: "Loud obnoxious and rude tourist."
Ventajas: "Perdí mi pasaporte y creo que fue en el Security point donde lo dejé en la bandeja plástica Por favor ayudenme. Recuperarlo Lo necesito para poder volver a chile Gracias"
Desventajas: "I missed my flight because of kayak."
Ventajas: "Easy boarding, on time, and friendly crew."
Ventajas: "Polite courteous staff and crew."
Desventajas: "Attitude of visiting tourists "Chinese and Russian" tourists need to learn why we use a Q."
Desventajas: "It should be connected flight but I pick my luggage and again check inn at counter"
Ventajas: "great airline. Used the lounge before getting on the plane, I will use Bangkok Airways whenever I can."
Ventajas: "Cabin crew"
Desventajas: "Flight delay"
Ventajas: "Fantastic service, quick and friendly. Meals on each flight."
Ventajas: "Great service, loved the meal, quick trip without delays or hold ups! Disappointed that I didn't realize all passengers could use the lounge but great perk!"
Desventajas: "Plane was on the older side and a little noisy but quick & efficient trip, lots or room (early morning flight) and meal included!"
Ventajas: "Excellent services and on time. The crews were friendly and very helpful. One free bag check in."
Ventajas: "The Bangkok lounge, the service in flight including full breakfast on a 45 minute hop"
Desventajas: "The flight is overpriced at $300 return for 45 minute flight and was two hours late."
Desventajas: "Our Flight was cancelled and Never recieved an email. Was not told until we arrived at the airport well over 2 hours before our flight. They said all the direct flights had been booked so our 3 hours travel day turned into a 7 hour travel day with two flights and a layover. On top of that, they then lost my friends luggage in the confusion. Hardly helpful with the rescheduling or lost luggage. Only plus was that when it was found it was delivered to our hotel."
Ventajas: "Crew was friendly and we were given a full meal on a flight that was only 1 hour and 20 minutes."
Desventajas: "Just an older plane, otherwise no complaints."
Desventajas: "We were held up in bangkok many hours and it was unclear that I could have been waiting in the lounge with wifi- the staff did not communicate clearly and the postings about the delay was unclear and confusing I was frustrated and angered. Also arriving so late made the transport into krabi more expensive- I felt the airline was responsible."
Desventajas: "No entertainment on this aircraft"
Ventajas: "The crew was very friendly."
Desventajas: "The bus to and from the plane was a nuisance and the food was horrible. the seats were hard and the tray table was dirty. I spent a lot for our tickets going around Thailand and definitely Bangkok Airways did not impress us. Thai Airways wasn't much better."
Desventajas: "Very small aircraft. Can't take on your hand luggage roller"
Desventajas: "Apart from delays it was a fine flight that got me to my destination safely"
Ventajas: "In-flight meal even on a 45 minute flight. Loved the free lounge with snacks before the flight as well - which included wifi. Plane was nearly new. Service was fantastic..."
Ventajas: "No hassle. Organized."
Ventajas: "Great staff, on Time And quick luggage."
Desventajas: "Food could have Been better..!"
Ventajas: "Service mind staffs"
Ventajas: "I had planned an extremely short layover without thinking, so the crew met me at my flight and we ran through the airport while the flight was held until I could board! I was able to visit my homeland for the first time in 32 years and see my family. I could y be happier."
Ventajas: "For a short flight, one (1) hour, I was given a meal! I would definitely fly with Bangkok Airways again!"
Ventajas: "Free lounge is great"
Desventajas: "No pude viajar, falta de información"
Desventajas: "We didn’t receive hedphones"
Ventajas: "Great services"
Desventajas: "Sitting in front is better"
Ventajas: "The crew did an excellent job."
Desventajas: "The plane was broken. Old. I paid for business and they couldn’t even allow business to board first. On screen entertainment was broke. Seats were broken. The seats DO NOT fold flat in business. Not a good experience, do not recommend. Fly Singapore airlines if possible, Thai airways just doesn’t have it together- plus it’s relatively the same price with way better amenities and experience"
Desventajas: "Seat had no stowing compartmentand no magazine pocket"
Ventajas: "Very nice crew."
Desventajas: "Sodas or water would have been nice."
Desventajas: "The seat in BC is too small should get a new plane with bigger seat."
Ventajas: "The crew were very accomodating and hospitable."
Desventajas: "The food"
Desventajas: "Food on the plane"
Ventajas: "Easy to book flights and to customize"
Desventajas: "I could not arrive because of flooding. I have no way of changing the ticket and wound up having to buy another ticket . I will never use Mamondo again if you can. Not re imburse me . They is no customer service as far as I can tell The problem was Momondo not Thai Airlines. I reached them . You did not provide a confirmation number among other things"
Ventajas: "My experience with the airlines was poor because I got downgraded without any explanation. Upon arriving at the airport, I kept hearing, 'just wait a second,' then, they would say, 'Im sorry.' In the end they issued a voucher to be used during a future flight, which will never be used."
Ventajas: "The crew was so pleasant. They greeted everyone with grace and respect. Their customer service was wonderful."
Desventajas: "Everything was great. I will choose to fly Thai Airways whenever I get the chance to."
Desventajas: "I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty"
Desventajas: "Ancient plane"
Ventajas: "There should have been some information upfront that such (cheap) flight (compared to the norm of Thai Airways) is a low-cost one! Otherwise I'd have been more okayed with this. I was surprised a lot of corners were obviously cur (that's why it was rather cheap) like meal for example!"
Desventajas: "Just be upfront and tell people this is a low cost flight so expectations wouldn't then be that high!"
Ventajas: "I didn’t like the seat belt it looks like a car seat belt not comfortable. The food and the service was excellent"
Desventajas: "The WiFi"
Desventajas: "More friendly crew"
Ventajas: "Plane was nice."
Desventajas: "Food was horrible"
Ventajas: "The dedicated check in area that led to its own screening and immigration"
Desventajas: "Food service was a little slow, not a good selection of movies"
Ventajas: "Servicio a bordo"
Ventajas: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Ventajas: "The crew was very nice"
Ventajas: "Nice plan, nice crew, left on time"
Desventajas: "Please offer a vegetarian option for the snack"
Ventajas: "Flying a 747 was great! Friendly service."
Desventajas: "Everything was fine for what I paid."
Ventajas: "Attentive staff that managed to squeeze a quick food service on a short flight."
Ventajas: "The staff was nice and efficient."
Desventajas: "They didn't start boarding until very late and additionally the flight was an hour delayed. Understood that this is sometimes out of the airlines control as it may have been the airport's fault but they didn't notify the passengers why. This caused me & my boyfriend to miss a ferry we were scheduled to take in Krabi. We lost almost an entire day of our trip because of this."
Ventajas: "On time"
Ventajas: "Every thing"
Ventajas: "All of the above mentioned service."
Desventajas: "All of the above mentioned service."
Desventajas: "The plane was dirty. There were stains everywhere."
Desventajas: "Outdated Entertrainment system... btw, no entertainment system... safety video had so many hiccups, need to restart multiple times. First flight which did not have either Pepsi or Coke products. Only carbonated drink available is spirite.. very disappointed. Crew was not friendly.. Even when the wish for entry or say bye, attitude and face they make towards Indian looking people was very unacceptable."
Ventajas: "On this return flight, we had much space than several days ago. Thus, I enjoyed working all night during this midnight flight."
Desventajas: "The food was OK, but there should be some snack for awaken passengers."
Ventajas: "did not like anything"
Desventajas: "the economy was very tight & crammed - worse than a low cost airline. the entertainment screens were very old and had poor resolution, the food was of very poor quality."
Ventajas: "I like the way the FA treats me very well and I was in economy class but feels like Business Class."
Ventajas: "Food and drink on board in business class."
Ventajas: "The crew and food were awesome."
Desventajas: "The Air conditioning on the plane was lacking. There was no direct-able air vent and the plane was fairly warm for the whole of the flight. The video screen were very dim and hard to see."
Desventajas: "The service was not that great. Normally the staff is very attentive but they lacked in service this time and I am not an attention seeker. (In all the flight I ask for their presence 1-2 times for water) Who knows why. Got served the wrong plate and drink."
Ventajas: "Fast in flight service and good entertainment options for a short flight."
Desventajas: "Boarding was delayed about 30 minutes, but that happens with every airline from time to time."
Ventajas: "Everything was great(:"
Desventajas: "No massage on board, LOL"
Ventajas: "All went smoothly from checkin to service aboard to our departure with beautifully groomed Thai Airways personnel."
Desventajas: "The company canceled my booking"
Ventajas: "Very friendly and professional service!"
Desventajas: "Nothing about the flight was bad...but just a heads up there is no alcohol on domestic flights"
Ventajas: "Each seat has phone charger!!!"
Ventajas: "Excellent, clean, up to date plane."
Desventajas: "The food was good considering the flight was only an hour, BUT no beer was wine as available, even for purchase."
Ventajas: "Good on Thai airways is almost always very good airplane food. I would buy their wraps at the store. Staff is always very friendly and accommodating."
Desventajas: "Phuket airport bathrooms are not clean"
Ventajas: "Friendly good service."
Desventajas: "get your drinks yourselves which is difficult when are sitting in the middle seat."