Encuentra vuelos baratos de Cartagena de Indias Aeropuerto Internacional Rafael Núñez a Bogotá Aeropuerto Internacional El Dorado (CTG - BOG)

Great comfortable flight. Decent sized seat.

Nothing

Single best value for flying in years... very attentive crew. Wine was complimentary. I enjoyed shopping in the Tocumen airport.

Checking process in Miami was slow

The captain seemed like a very considerate and professional woman! Props to her for giving us more info than captains usually do

Crew dedication

Cramped seating 5E

View

Some food

Service is awesome, plus the amenities are great; food, drinks, TV.

Nothing

Copa Airlines. Flight delayed an hour due to weather.(understand) We sat on the tarmac for 20 minutes when we got there. We ran to the gate. The guy scanned our boarding pass but didn’t let us board plane. We waited 6 hours to get a new flight booked. They had no line, no organization, they didn’t communicate what was going on, just left us sitting there in limbo. They never apologized for anything. They put us up in a hotel at midnight just to leave to catch our rebooked flight at 7:00AM. We didn’t have a chance to eat because we were stuck in line not knowing anything. When we asked questions they pretended like they didn’t hear us. By the time we got to the hotel we barely had enough time to sleep so we didn’t bother with the free dinner. They absolutely ruined our vacation. I’ve been using Kayak for years. Never again. This is beyond bad customer service; this is a total lack of empathy.

Single best value for flying in years... very attentive crew. Wine was complimentary. I enjoyed shopping in the Tocumen airport.

Checking process in Miami was slow

The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located.

Puntualidad

Asientos incómodos,angostos,además muy pocos kg de equipaje para poder cobrar más sin justificación real

They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English.

Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself

Puntualidad

Las ventanas estaban sucias, no dan bebidas a bordo.

On time and pleasant experience on flight and de planeall

All Food

It was on time

The boarding was too crowd

Had trouble checking in at the counter. There were only 2 counters open, with the queue growing as time ticked away. There was no suggestion to give priority to those people who had been waiting for two hours and were minutes away from the scheduled departure time. Boarding was delayed, as was the flight, with no concern for those who had international connections to make.

Great comfortable flight. Decent sized seat.

Nothing

The captain seemed like a very considerate and professional woman! Props to her for giving us more info than captains usually do

There is not entertaiment. The food could be better

Timeness

Not much. The pilot was communicative.

The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.

no delay in departure and on-time arrival

Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it.

They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English.

Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.

It was on time

The boarding was too crowd

Vuelo saluo puntual ,personal atento ,todo bien

Todo ok

Had trouble checking in at the counter. There were only 2 counters open, with the queue growing as time ticked away. There was no suggestion to give priority to those people who had been waiting for two hours and were minutes away from the scheduled departure time. Boarding was delayed, as was the flight, with no concern for those who had international connections to make.

Puntualidad

Las ventanas estaban sucias, no dan bebidas a bordo.

Definitivmente, es lo mejor para viajr

I liked that is a new airlane

They didint give us food at all I wanted to have the earphones to watch some tv show and they never came to me to even ask what I needed...

Se ha vuelto costumbre en Avianca la llegada a Bogotá dejarlo metido a uno en el avión por que no hay lugar para el desembarque, ya las últimas tres veces que he viajado ha sido igual, he estado desde 20 minutos hasta 1 hora esperando poder desembarcar.

Todo

View

Some food

The captain seemed like a very considerate and professional woman! Props to her for giving us more info than captains usually do

Single best value for flying in years... very attentive crew. Wine was complimentary. I enjoyed shopping in the Tocumen airport.

Checking process in Miami was slow

Good flight, fast, comfortable.

Cumplió itinerario, orden en abordaje, personal atento y calificado, revista abordo, pasajeros educados. Con precios compiten como buena opción sin descuidar estos atributos, además del mantenimiento adecuado de los aviones.

No tienen pasabordo electrónico, no hay pantallas de entretenimiento o sistema wifi, la comodidad de las sillas está bien para vuelos cortos pero no para vuelos de 1+ horas.

Puntualidad y amabilidad del personal

Los viajeros en su mayoría no están consientes que es una aerolínea de bajo costó y no aceptan las políticas y procedimientos en este tipo de aerolíneas.

Not much. The pilot was communicative.

The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.

The only airline that charged me for a damn backpack

Vuelo saluo puntual ,personal atento ,todo bien

Todo ok

Entertainment and extra seats everywhere

Excellent boarding, something that all the airlines should do: starting boarding from the back of the plain. Boarding is much faster.

Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later.

Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal

The captain seemed like a very considerate and professional woman! Props to her for giving us more info than captains usually do

Lost baggage

Crew dedication

Cramped seating 5E

Flight was on time and everything was smooth

Plane was a bit too small coming from tampa to panama

SPACE, FOOD, ENTERTAINMENT ALL GOOD

NOTHING

El servicio a bordo

El vuelo se demoró una hora. Yo tenía que estar a las 12:30 en Bogota y llegué 1:30. La falta de puntualidad da mala imagen

El vuelo se retraso hora y media

One of the best flights I have had the pleasure to take. Thank you so much! The crew was amazing!

Cant complain! After taking this flight I will definitely look for more flights with your airline!

Puntualidad y amabilidad del personal

Los viajeros en su mayoría no están consientes que es una aerolínea de bajo costó y no aceptan las políticas y procedimientos en este tipo de aerolíneas.

They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English.

The only airline that charged me for a damn backpack

The flight attendants were very helpful and professional

Not a dislike, but the boarding process was different than USA.

Nothing

Copa Airlines. Flight delayed an hour due to weather.(understand) We sat on the tarmac for 20 minutes when we got there. We ran to the gate. The guy scanned our boarding pass but didn’t let us board plane. We waited 6 hours to get a new flight booked. They had no line, no organization, they didn’t communicate what was going on, just left us sitting there in limbo. They never apologized for anything. They put us up in a hotel at midnight just to leave to catch our rebooked flight at 7:00AM. We didn’t have a chance to eat because we were stuck in line not knowing anything. When we asked questions they pretended like they didn’t hear us. By the time we got to the hotel we barely had enough time to sleep so we didn’t bother with the free dinner. They absolutely ruined our vacation. I’ve been using Kayak for years. Never again. This is beyond bad customer service; this is a total lack of empathy.

Single best value for flying in years... very attentive crew. Wine was complimentary. I enjoyed shopping in the Tocumen airport.

Checking process in Miami was slow

View

Some food

Lost baggage