Ventajas: "Yes, it was great."
Ventajas: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
Desventajas: "Selecting seats online"
Ventajas: "Seat not comfortable crew was amazing"
Desventajas: "Comfort in seat"
Ventajas: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Desventajas: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Ventajas: "Crew was amazing"
Desventajas: "The boarding"
Ventajas: "Food is the best of any airline service"
Ventajas: "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
Ventajas: "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
Ventajas: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Desventajas: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
Ventajas: "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
Ventajas: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Desventajas: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Desventajas: "Nothing. It was perfect. Comfortable, cute stewards"
Desventajas: "Salad and fruit came Frozen"
Ventajas: "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
Desventajas: "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Food was quite good"
Desventajas: "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
Desventajas: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Desventajas: "See subject line"
Ventajas: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
Ventajas: "Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer"
Ventajas: "Staff were very nice. Very fast service as well."
Desventajas: "Seats were a bit uncomfortable"
Ventajas: "Good food and onboard service."
Desventajas: "Plane was delayed and I missed my connection. Once airborne the flight took forever."
Desventajas: "Width of the seat for me was bit tight when in a flat bed position."
Ventajas: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Desventajas: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Ventajas: "Very comfortable plane and excellent service."
Ventajas: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Desventajas: "Cabin is bit old, seats don't recline enough, smells musty."
Desventajas: "No opción de español"
Desventajas: "Ordered Fruit Meal. It did not have a variety."
Ventajas: "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
Desventajas: "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
Desventajas: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
Ventajas: "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
Desventajas: "Sleeping upright is really difficult, but then I knew that."
Ventajas: "Food and movies options."
Desventajas: "Not enough help to put my carry on on the overhead luggage storage."
Ventajas: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
Ventajas: "5 stars around"
Desventajas: "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
Desventajas: "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "Great service and good food"
Desventajas: "Nothing felt like they were glad to have me onboard."
Ventajas: "Crew is always awesome"
Desventajas: "Needed more Japanese movie options"
Ventajas: "The middle seats were seperated, so I had my own arm rests"