Encuentra vuelos baratos de Medellín Aeropuerto Internacional José María Córdova a Bogotá Aeropuerto Internacional El Dorado (MDE - BOG)

Boarding

Poor leg space Entertaiment Poor food

Friendly crew Nice rate Very fast and friendly check in

Difficult to do web check-in Very expansive to make changes in the ticket

It's was a short and economy class flight so there were not high expectations about food and entertainment. Very kind crew

Excellent boarding, something that all the airlines should do: starting boarding from the back of the plain. Boarding is much faster.

Cumplió itinerario, orden en abordaje, personal atento y calificado, revista abordo, pasajeros educados. Con precios compiten como buena opción sin descuidar estos atributos, además del mantenimiento adecuado de los aviones.

No tienen pasabordo electrónico, no hay pantallas de entretenimiento o sistema wifi, la comodidad de las sillas está bien para vuelos cortos pero no para vuelos de 1+ horas.

i arrived

extra fees

The only airline that charged me for a damn backpack

NO me gusto que cancelaran el vuelo y el plan de contingencia fuera simplemente irnos 6 horas despues donde hubiera disponibilidad. La falta de comunicación, la falta de gestión con las personas, la falta de información incluso en el call center

Friendly crew Nice rate Very fast and friendly check in

Difficult to do web check-in Very expansive to make changes in the ticket

It's was a short and economy class flight so there were not high expectations about food and entertainment. Very kind crew

Puntualidad

Las ventanas estaban sucias, no dan bebidas a bordo.

Boarding

Poor leg space Entertaiment Poor food

Cumplió itinerario, orden en abordaje, personal atento y calificado, revista abordo, pasajeros educados. Con precios compiten como buena opción sin descuidar estos atributos, además del mantenimiento adecuado de los aviones.

No tienen pasabordo electrónico, no hay pantallas de entretenimiento o sistema wifi, la comodidad de las sillas está bien para vuelos cortos pero no para vuelos de 1+ horas.

Puntualidad y amabilidad del personal

Los viajeros en su mayoría no están consientes que es una aerolínea de bajo costó y no aceptan las políticas y procedimientos en este tipo de aerolíneas.

Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself

Not much. The pilot was communicative.

The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.

Que cumplieron con la hora de salida

Even the replacement flight was late

Flight was great. Aircraft was well equipped. About 30 minutes of flight time and was able to wait in the Avianca lounge so it was worth it.

I wish they announced our flight gate change. We went to the wrong gate to walk all the way back to our original location.

On time

No headphones for video entertainment

Retraso del vuelo cambios consecutivos de puerta

It was on time

The boarding was too crowd

On time and pleasant experience on flight and de planeall

All Food

Friendly crew Nice rate Very fast and friendly check in

Difficult to do web check-in Very expansive to make changes in the ticket

Puntualidad

Asientos incómodos,angostos,además muy pocos kg de equipaje para poder cobrar más sin justificación real

The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located.

Cumplió itinerario, orden en abordaje, personal atento y calificado, revista abordo, pasajeros educados. Con precios compiten como buena opción sin descuidar estos atributos, además del mantenimiento adecuado de los aviones.

No tienen pasabordo electrónico, no hay pantallas de entretenimiento o sistema wifi, la comodidad de las sillas está bien para vuelos cortos pero no para vuelos de 1+ horas.

NO me gusto que cancelaran el vuelo y el plan de contingencia fuera simplemente irnos 6 horas despues donde hubiera disponibilidad. La falta de comunicación, la falta de gestión con las personas, la falta de información incluso en el call center

Friendly crew Nice rate Very fast and friendly check in

Difficult to do web check-in Very expansive to make changes in the ticket

Retraso del vuelo cambios consecutivos de puerta

Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam.

Boarding

Poor leg space Entertaiment Poor food

Mi vuelo original tenía retrasos que se iban aumentando, por causa del clima. Como llegue a tiempo me adelantaron de vuelo

Flight crew, as always, was excepcional.

Ground crew a bit stressed out for the many delayed flights that Avianca is having. Boarding process disorganized with people breaking into the line because of the flight delay.

Que cumplieron con la hora de salida

Flight was great. Aircraft was well equipped. About 30 minutes of flight time and was able to wait in the Avianca lounge so it was worth it.

I wish they announced our flight gate change. We went to the wrong gate to walk all the way back to our original location.

Cumplió itinerario, orden en abordaje, personal atento y calificado, revista abordo, pasajeros educados. Con precios compiten como buena opción sin descuidar estos atributos, además del mantenimiento adecuado de los aviones.

No tienen pasabordo electrónico, no hay pantallas de entretenimiento o sistema wifi, la comodidad de las sillas está bien para vuelos cortos pero no para vuelos de 1+ horas.

Puntualidad

Asientos incómodos,angostos,además muy pocos kg de equipaje para poder cobrar más sin justificación real

no delay in departure and on-time arrival

Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it.

NO me gusto que cancelaran el vuelo y el plan de contingencia fuera simplemente irnos 6 horas despues donde hubiera disponibilidad. La falta de comunicación, la falta de gestión con las personas, la falta de información incluso en el call center

Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam.

Excellent boarding, something that all the airlines should do: starting boarding from the back of the plain. Boarding is much faster.

there was a birdstrike before our plane came to the gate. The people at the gate had different stories to tell us re the timing of flights resulting in chaos. There was not a dent of professionailismand it resulted in total anarchy. Lan should be ashamed, really ashamed, that they don't have someone who can work with situations which they cannot avoid instead of having passengers mobbing the desk, gate 5, and getting totally different answers. I asked where the supervisor was "busy'' but coming, She did not. I was put on another flight but the way it was bungled convinced me NEVER to fy with lan again.

see left

Puntualidad

Las ventanas estaban sucias, no dan bebidas a bordo.

Flight was delayed 30 mins

Got delayed in meeting one hour it too 30 mins to come luggage

El hecho de dar algo de tomar y el entrenamiento, más los servicios que ofrecen por el precio.

El retraso con el que cuenta la empresa, porque la fama que tiene en Colombia, es malísima. Con este viaje logré comprobar que la empresa tiene un precio "bueno" con respecto a los servicios que ofrecen respecto a la competencia, pero sus horarios son horribles.

Que cumplieron con la hora de salida

Even the replacement flight was late

Puntualidad y amabilidad del personal

Los viajeros en su mayoría no están consientes que es una aerolínea de bajo costó y no aceptan las políticas y procedimientos en este tipo de aerolíneas.

no delay in departure and on-time arrival

Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it.

They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English.

Cumplió itinerario, orden en abordaje, personal atento y calificado, revista abordo, pasajeros educados. Con precios compiten como buena opción sin descuidar estos atributos, además del mantenimiento adecuado de los aviones.

No tienen pasabordo electrónico, no hay pantallas de entretenimiento o sistema wifi, la comodidad de las sillas está bien para vuelos cortos pero no para vuelos de 1+ horas.

Excellent boarding, something that all the airlines should do: starting boarding from the back of the plain. Boarding is much faster.

Puntualidad

Las ventanas estaban sucias, no dan bebidas a bordo.

It was on time

The boarding was too crowd

Friendly crew Nice rate Very fast and friendly check in

Difficult to do web check-in Very expansive to make changes in the ticket

Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.

no delay in departure and on-time arrival

Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it.

Puntualidad

Asientos incómodos,angostos,además muy pocos kg de equipaje para poder cobrar más sin justificación real

Not much. The pilot was communicative.

The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.