Encuentra vuelos baratos de Bucaramanga Palo Negro a Santa Marta Simon Bolivar (BGA - SMR)

Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself

Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.

no delay in departure and on-time arrival

Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it.

The only airline that charged me for a damn backpack

Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself

They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours.

no delay in departure and on-time arrival

Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it.

Not much. The pilot was communicative.

The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.

Cumplió itinerario, orden en abordaje, personal atento y calificado, revista abordo, pasajeros educados. Con precios compiten como buena opción sin descuidar estos atributos, además del mantenimiento adecuado de los aviones.

No tienen pasabordo electrónico, no hay pantallas de entretenimiento o sistema wifi, la comodidad de las sillas está bien para vuelos cortos pero no para vuelos de 1+ horas.

Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself

no delay in departure and on-time arrival

Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it.

The only airline that charged me for a damn backpack

El personal adecuado.

No se me informó con anticipación de que habían aplicaciones previas para el entretenimiento, además de no saber que no había posibilidad de cargar mi laptop ni celular!!!

Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!

Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!

Nice friendly crew

Very cramped seating. My knees were jammed against seat in front of me. I am 6' 2"

Personal y rapidez de abordaje

Parte tecnologica de entretencion!!

Puntualidad y amabilidad del personal

Los viajeros en su mayoría no están consientes que es una aerolínea de bajo costó y no aceptan las políticas y procedimientos en este tipo de aerolíneas.

Not much. The pilot was communicative.

The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.

i arrived

extra fees

The only airline that charged me for a damn backpack

Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!

Flight attendants were very polite and the personal entertainment screens were great!

My baggage was lost

Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!

Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!

Personal muy atento.

El vuelo salio con una hora de retraso.

Las películas

Las personas que trabajan repartiendo la comida y bebidas son poco amables.deverian de darles unas clases de servicio al cliente.

The food, entertainment

Turbulence

Absolutely nothing

Everything first every single flight taken was delayed by at least 30 mins and not on time, then they played last minute rescheduleds in which they over booked by like twice the amount of people on flight and offer a mediocre 100 dollar travel voucher to make up for it to get on the next flight that’s 4 hours later. Since no one took that offer they ended up rescheduling it and stopping in other places to ale up for the lack of space, what was suppose to be a 6 hour flight turn in a 12 hour flight.

Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.

i arrived

extra fees

They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English.

The only airline that charged me for a damn backpack

Nothing

Took forever to check in even though I got to the airport well ahead of time. The self check in stations were not working. The flight was delayed for 2 hours

Everything

Everything

Absolutely nothing

Everything first every single flight taken was delayed by at least 30 mins and not on time, then they played last minute rescheduleds in which they over booked by like twice the amount of people on flight and offer a mediocre 100 dollar travel voucher to make up for it to get on the next flight that’s 4 hours later. Since no one took that offer they ended up rescheduling it and stopping in other places to ale up for the lack of space, what was suppose to be a 6 hour flight turn in a 12 hour flight.

The food, entertainment

Turbulence

Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!

Personal y rapidez de abordaje

Parte tecnologica de entretencion!!

Plane was nice and relatively comfortable, crew was nice, even though their English could use a brush-up.

I asked for an aisle seat at check-in and I got the feeling the attendant in charge felt I was wasting her time. Unfortunately, it is an important deal for me to know what seat I'm in.

El embarque rápido

El vuelo salió muy demorado. Dejan subir a la gente con más equipaje de mano del permitido lo que hace que todo colapse y te dan algo de tomar una sola vez. No el más mínimo snack ( Gratis o pago ) en 3 hs de estar arriba del avión

The food, entertainment

Turbulence

3 cancel flights

El espacio y comodidad de los asientos.

Mis maletas no llegaron con mi vuelo y eso me atraso mis planes del día.

They moved the original flight (direct flight) for a flight with stop in bogota. They did this because the flight NYC-bogota was empty. They delay the flight nyc-medellin to mive the people and fill the bogota flight. I need to arrive at 1 because i was attending a funeral and i couldnot attend the funeral

Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.

They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours.

no delay in departure and on-time arrival

Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it.

Puntualidad

Asientos incómodos,angostos,además muy pocos kg de equipaje para poder cobrar más sin justificación real

Nice friendly crew

Very cramped seating. My knees were jammed against seat in front of me. I am 6' 2"

Personal y rapidez de abordaje

Parte tecnologica de entretencion!!

Plane was nice and relatively comfortable, crew was nice, even though their English could use a brush-up.

I asked for an aisle seat at check-in and I got the feeling the attendant in charge felt I was wasting her time. Unfortunately, it is an important deal for me to know what seat I'm in.

variabilidad y disponibilidad de peliculas y musica. Mayor ventilación de los baños ya que el olor se va hacia los asientos cercanos a estos

The only airline that charged me for a damn backpack

Not much. The pilot was communicative.

The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.

Puntualidad

Asientos incómodos,angostos,además muy pocos kg de equipaje para poder cobrar más sin justificación real

The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located.

Personal muy atento.

El vuelo salio con una hora de retraso.

El espacio y comodidad de los asientos.

Mis maletas no llegaron con mi vuelo y eso me atraso mis planes del día.

3 cancel flights

Personal muy atento!