Encuentra vuelos baratos de Pasto a Santa Marta (PSO - SMR)

Desventajas: The boarding process for persons with disabilities was difficult, from being placed after the priority members, my wife was placed on the bus to transfer to the gate, with all the other passengers, she was rushed, crowded, bombarded by other customers. this process should be more accommodating.

Ventajas: The fact that I actually arrived to Bogotá tonight since in my 150 mins worth of phone calls + 7 itinerary revisions made over the wknd by Avianca, I honestly didn’t think I’d make it to Bogotá today

Desventajas: Empower and inform your phone customer service to actually be able to resolve customer questions and issues. Not ruin people’s vacations by changing their flight so many times and sending them illogical revised itineraries.

Ventajas: La tripulación lo mejor te trataron con altura, los asientos cómodos y adecuados para todos

Desventajas: En Avianca nada todo increíble las otras aerolíneas deben entender lo que Avianca práctica atención al cliente

Ventajas: I had more space on my seat because it was at the emergency exit

Desventajas: I missed the flight because long line (two hours) at the immigration at bogota. The airline scheduled another glight to the day after.

Desventajas: First flights were cancelled- trip from Boston to Cusco no meal or beverage service- initially due to weather, butthen staff just disappeared

Desventajas: Avianca necesita practicar el abordaje. Pasar a los pasajero a bordo para dejarlos +15 minutos en el túnel de embarque no es una buena práctica de servicio al cliente

Ventajas: El asiento no fue Tan confortable Gracias

Ventajas: Amazing

Desventajas: They bumped me to first class so I could not have been happier!’

Ventajas: Onboard service

Ventajas: Fly on time, nice food.

Ventajas: Crew was nice

Desventajas: Flight had a 3hr delay.

Desventajas: The worst experience of my life. The plane never left the airport. We were there on the plane sitting waiting for 5 hours.

Ventajas: El asiento no fue Tan confortable Gracias

Ventajas: La tripulación lo mejor te trataron con altura, los asientos cómodos y adecuados para todos

Desventajas: En Avianca nada todo increíble las otras aerolíneas deben entender lo que Avianca práctica atención al cliente

Desventajas: Boarding could be more friendly and confortable.

Desventajas: I would have appreciated some better communication (also in English) about the turbulence throughout the flight -- this starts with the pilot. How long to expect these pockets to last, etc. It's quite unnerving and uncomfortable to have the turbulence.