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Desventajas: When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.

Desventajas: They didn’t allowed to add one luggage for free( not carry on) they charged and for international fly , all companies allow one

Ventajas: Salió más o menos puntual. El comandante era agradable.

Desventajas: El tamaño de la cabina es muy escaso. Para gente alta o voluminosa es un reto.

Desventajas: When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.

Desventajas: DELAY

Desventajas: Bathrooms not maintained, flight delayed after on plane, and only had water offered 1x on the flight even though we were on the plane for about 2 hours longer than planned.

Desventajas: Food options and number of times meals are served could be improved.

Desventajas: Took half hour extra to board an have us waiting for the bus from the terminal to the plane on the stairs

Desventajas: Crew members in Amsterdam were very rude and disrespectful

Desventajas: All of the less than good, obvious!

Desventajas: The plane is so old..,

Ventajas: Desde la comida hasta los asientos. Todo buenisimo

Desventajas: Mejorar las peliculas, un poco antiguas

Ventajas: The safety rating and the price.

Desventajas: Overall, not impressed. The price pasó seemed cheap, but baggage fees aren’t included and are ridiculous. Delayed over 7 hours flight out. Flight back was more or less timely. The movies are old, and the newer ones are B level, at best. The food, is cheap. The price seemed right, safety ratings were good too; but won’t fly with them anymore.

Ventajas: The flight was on time and the staff were great.

Desventajas: The seats are quite worn, with crumbs and drips here and there from previous flyers, and the magazines very dog-eared - makes you feel a bit like you don't want to touch anything.

Desventajas: When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.

Desventajas: Bien

Ventajas: I loved the crew members, always willing to help great energy through out the flight.

Desventajas: Food choices, up to date movies and inexpensive luggage’s

Ventajas: They let me sleep and didn’t wake me for food or beverages.

Desventajas: Boarding was down a jetway, down a light of stairs, stand around in the heat while they get the busses to the bottom of the stairs, and then cattle call onto the jet. Other than checking IDs and boarding passes, there was no organization to the process at all.

Ventajas: Atencion

Ventajas: Crew were polite. The plane was clean and the seats were roomy and comfortable. Luggage cabins were. roomy. Price was great and no extra hidden charges.

Desventajas: Food was okay. Small portions

Ventajas: Flying with Avianca was a breeze and the plane was comfortable

Desventajas: The food could’ve had been better.

Ventajas: Crew was awesome.... fg

Desventajas: No earphones were given for the onboard entertainment.....

Desventajas: Puntualidad

Ventajas: Crew was awesome, airplane was new and clean All planes were on time

Desventajas: The food

Ventajas: Entertaining sistem

Desventajas: Boarding

Desventajas: Revisar que las pantallas de entretenimiento estén funcionando correctamente.

Ventajas: No incidents which is always a good thing. I would've liked that the seat had a USB charger though.

Desventajas: For some reason the airport scheduled 2 packed flights to board at gates right next to each other. These gates are right next to a main corridor. As you can imagine, it was chaos with lots of people standing around in both lines and then bunch of people trying to walk through.

Ventajas: They let me sleep and didn’t wake me for food or beverages.

Desventajas: Boarding was down a jetway, down a light of stairs, stand around in the heat while they get the busses to the bottom of the stairs, and then cattle call onto the jet. Other than checking IDs and boarding passes, there was no organization to the process at all.

Ventajas: Crew was awesome, airplane was new and clean All planes were on time

Desventajas: The food

Ventajas: Too long ago!

Desventajas: They didn’t allowed to add one luggage for free( not carry on) they charged and for international fly , all companies allow one

Desventajas: They didn’t allowed to add one luggage for free( not carry on) they charged and for international fly , all companies allow one

Ventajas: The Dreamliner airplane.

Desventajas: The food!!!! Worst airline food. The crew barely announce in English. Boarding process is a mess

Ventajas: Too long ago!

Desventajas: Took half hour extra to board an have us waiting for the bus from the terminal to the plane on the stairs

Desventajas: Turn on AC. Bigger seats. Better food. Serve drinks more than twice on an 8 hour flight. Actually have soap in the soap dispenser in the bathroom.

Ventajas: La tripulación excelente, muy buena atención y la comida muy rica.

Desventajas: El entretenimiento, el avión que tome no tenía pantalla y fue muy aburrido.

Ventajas: Flight wa smooth, little to no turbulence.

Desventajas: No notice of the delay. There were several adecúate attendants and one needs to be taken out of her misery. What an awful negative and rude person, I feel sad for her. The others were ok.

Desventajas: Include the baggage fee in the price of the ticket

Desventajas: The plane was old and had no entertainment, there was a technical problem with the plane that made us late

Ventajas: Friendly crew short plane trip.

Desventajas: La incomodidad para colocar las maletas de mano en la cabina y la falta de ayuda del personal

Desventajas: I was charged 120 dollars for my luggage and I bought the ticket with the impression that it was included. The lady at the airport told me that I should have paid at the check in but it was nothing there to inform or indicate anything about it. And I have to pay another $120 to go back. I'm never buying from kayak or air eurpa again.

Desventajas: La incomodidad para colocar las maletas de mano en la cabina y la falta de ayuda del personal

Ventajas: Entertaining sistem

Desventajas: Boarding

Ventajas: Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English

Desventajas: Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class

Desventajas: Include the baggage fee in the price of the ticket

Desventajas: Took half hour extra to board an have us waiting for the bus from the terminal to the plane on the stairs

Ventajas: Crew were polite. The plane was clean and the seats were roomy and comfortable. Luggage cabins were. roomy. Price was great and no extra hidden charges.

Desventajas: Food was okay. Small portions

Ventajas: Commitment to on-time travel, nice friendly staff, professionalism.

Desventajas: Seat had peanuts on it - I think it had not been cleaned. There were also rumpled newspapers in the seat back.

Desventajas: Revisar que las pantallas de entretenimiento estén funcionando correctamente.

Desventajas: La incomodidad para colocar las maletas de mano en la cabina y la falta de ayuda del personal

Desventajas: Bathrooms not maintained, flight delayed after on plane, and only had water offered 1x on the flight even though we were on the plane for about 2 hours longer than planned.

Ventajas: Fue más o menos puntual. El vuelo era directo. No estaba demasiado lleno.

Desventajas: El avión era muy viejo, escasamente cómodo y sin sistema de entretenimiento. La aplicación no se puede usar si no la descargas previamente y eso había que haberlo sabido antes de embarcar para poder hacerlo con el wi-fi de la terminal. Uno está de vacaciones en USA y generalmente no tiene datos móviles. Tantas horas de vuelo sin nada que ver se hacen interminables.

Desventajas: El viaje es acorde al precio del viaje, la comodidad y la comida es mediocre.